• Reply to: Masters of Innovation   3 years 12 months ago

    I have had 6 leads go in for my current customers to be contacted by a representative of the USPS for the Customer Connect Program. It has been over 5 weeks and not one of them have been called. While recently discussing the situation with one of them I was observed by my Supervisor and given a warning for wasting time for talking to the customer for more than a reasonable time. His definition of reasonable was 10 seconds. Post Office is not serious about saving money or marketing. Smokescreen while we get sold out from above while they make private arrangements with our competitors so when the USPS finally hits bottom they can jump ship and join the ranks of private industry.

  • Reply to: Masters of Innovation   3 years 12 months ago

    I suggest that you benchmark with Apple regarding their innovative approach to product development and communicating with customers. Apple is known for its user friendly and well designed products. They also communicate well with customers by creating press release or product events. They are excellent at using their website for product communication. Apple uses on-line videos with beautiful images of their products to introduce these products to the marketplace by their corporate executives and designers.

    I have noticed other companies such as Breville (small appliances such as counter-top ovens, espresso & coffee machines) and Accubanker (money counting machines) introduce customers to their products with on-line videos as well. This is a model that the Postal Service would be wise to replicate to create demand for services and products and promote customer loyalty.

  • Reply to: What Does Apple’s New iPad Mean for the Postal Service?   3 years 12 months ago

    The iPad offers multiple functionality including the ability to read books, surf the Internet, and use computer applications.

  • Reply to: A Penny for Your Thoughts?   3 years 12 months ago

    Much cheaper to send in the mail than to do it by hand.

  • Reply to: Too Much Management Turnover?   3 years 12 months ago

    "Often, new or acting managers and supervisors come from different segments of the Postal Service and are placed in positions which require them to supervise financial operations.

    Is there a benefit for bringing in someone from a different segment to oversee the operations of a retail unit? How should they be trained? Please give your comments"

    On the surface you would think having new blood, new emphasis from someone from a different segment would be helpful. Problem is the combination of new leaders along with the flavor of the week emphasis on what SOP, just leaves the staff unsure what exactly is required. It muddies the direction of what is required.
    Can't tell you how many I have seen come through Post Office, have a certain mindset. Be the knight in shining armor and show the boss and the subordinates how a "real" office should be run and within a few months will find their ideals are lost in micro-managment, they are found that reporting is all about numbers and times and its just better to succumb to staying under the radar and give the numbers requested of that office, no matter how false the data is, as long as it flies under the radar.
    I have NEVER seen CSAW reporting completed the same way by any two Postmasters or OIC's.
    I have NEVER seen LTATS reported the same.
    I have NEVER seen a close out done the same.
    The list goes on.

    Break out the Financial manuals (updated versions); provide time for training (your choice) and have a followup self inspections from neighboring offices.

    Provide the tools and time. Hold them accountable (thats an odd concept)

    And I have to say Webinars are a joke in small offices.(L18 down) Scheduled at times that they have to run the window, at lunch, interuptions of phone, carriers and customers and still give full focus on a Webinar training . . . hmmm?
    You get what you put into it. If you expect good training, you have to give good training. It has potential but it doesnt' answer the question who is going to run the office while one is on the computer.

    Finances should be pretty easy and clear. Break it down into what an office is accountable for. Stamps, cash and other payments, retail products. Then expand with WebBats and products and services.
    Other accountables can be your employee pay, leave, etc.

    The tools are in place, the emplasis to dedicate the time is not.

  • Reply to: Decreased Volume. Increased Miles   3 years 12 months ago

    The APWU, AFL-CIO Cape Cod Area Local compiled significant data to confirm this AMP study is nothing but a shameful attempt to benefit a few chosen individuals. From a logistical standpoint, the Wareham Annex is centrally located near major interstates. Route 195, 495, and 28 are all within one mile of our facility, including Routes 6 and 3 are within 5 miles. This clearly shows our facility can be a major component to the USPS financially. USPS continually searches for ways to improve customer service and strives in making good business decisions. Indisputably our geographic location shows we can increase our customer service; while at the same time reduce operating costs. So if the USPS is actually serious about true cost-effective changes, then this study should be primarily focused on the actual savings if the Brockton Facility was reclassified. Eliminating wasteful liabilities and taking hold of an actual asset is the real way to attain its greatest aspirations.

  • Reply to: Postal Service Network Streamlining   3 years 12 months ago

    The APWU, AFL-CIO compiled significant data to confirm this AMP is nothing but a shameful attempt to benefit a few chosen individuals. From a logistical standpoint, Wareham Annex is centrally located near major interstates. Route 195, 495, and 28 are all within one mile including Route 6 and 3 within 5 miles. This shows we can be a major component to the USPS financially. USPS continually searches for ways to improve customer service and strives in making good business decisions. Indisputably our geographic location shows we can increase our customer service; while at the same time reduce operating costs. So if the USPS is actually serious about true cost-effective changes, then this study should be primarily focused on the actual savings if the Brockton Facility was reclassified. Eliminating wasteful liabilities and taking hold of an actual asset is the real way to attain its greatest aspirations.

  • Reply to: Give Customers What They Really Want   3 years 12 months ago

    lets hope that the us postal service s a bit sharper than the british royal mail which is frankly a joke these days.

  • Reply to: To Cut or Not to Cut: That's the Negotiating Question   3 years 12 months ago

    I think it is step in the right direction whenever a government run organization opens itself to public opinion. Perhaps there is hope that the few that govern will listen to the many that pay their salaries.

  • Reply to: Neighborhood Mail   3 years 12 months ago

    Very good post. In many European countries like Germany for example, they offer a similar service.
    The online counterpart of this of course is the local search on Google Places, where businesses who target customers like dentists, pizza places, plumbers, locksmiths etc. can receive very targeted traffic to their website.
    Googles service Google AdWords allows you to limit your advertisement activities locally.

  • Reply to: A New Kind of Post Office?   3 years 12 months ago

    wow my post office doesn't look anything like that...anything to make things more efficient, I'm all for it.

  • Reply to: We “Advertise” for You?   3 years 12 months ago

    Tough times call for tough measures

  • Reply to: Pricing and Price Caps   3 years 12 months ago

    I can't imagine not having a postal service however i believe budget cuts are in order rather than raising prices.

  • Reply to: A Future Mail Processing and Transportation Network   3 years 12 months ago

    The postal service is unique, the service network is not going away ever, has become a bit outdated in a number of services, but never completely wiped out. It is absolutely necessary.

  • Reply to: A Future Mail Processing and Transportation Network   4 years 16 hours ago

    Current legislation and the lethargic response from Congress is a more pressing issue than the size of the network. Here is a paper by the OIG that addresses the real problem: http://www.uspsoig.gov/foia_files/FT-MA-10-002.pdf

    142 Billion vs 2 Billion – I think we should fight the battles worth fighting first.

    This paper does not address the processing needs of Hawaii or Alaska.

    Reducing the size of the network has the potential to negatively impact service.
    Competitors are already taking advantage of our network by having the USPS deliver the last mile for their product. Our competitors profit from our subsidized network – This is another issue that doesn’t seem to be addressed often enough.

  • Reply to: What are we doing with your blog feedback?   4 years 1 day ago

    Having self serve mailing kiosks in major foot traffic areas, such as the grocery store, or mall should do very well, i agree

  • Reply to: A Future Mail Processing and Transportation Network   4 years 1 day ago

    There has always been tension between cost and delivery standards. Consolidating mail processing into central hubs restrained costs but increased the amount of time it took to deliver the mail. If one were to compare the overnight delivery arc of 1985 to that of today, the difference would be startling.

    It doesn't take a genius to realize that requiring a parcel that is mailed in RI to go up to Springfield, MA only to be returned to a town that is a few miles away from the point where it was mailed, will delay it's delivery. Further consolidation of the network will only add to the delay of mail and cause more people to look elsewhere for better service.

    Most, if not all of the people who comment on the USPS ignore the fact that the USPS has taken in and delivered enough mail to make a profit over the last several years. It hasn't because of the role that Congress plays in it's operation and costs.

    The solution is not to further destroy service to the public but to seek ways to improve it. The solutions put forth thus far do not do that.

  • Reply to: We “Advertise” for You?   4 years 1 day ago

    How about bringing stamps down to the community level. If states can have license plates, why not specialized state or local stamps.

  • Reply to: We “Advertise” for You?   4 years 1 day ago

    Couldn't disagree more. Extra sources of income can help keep consumer prices lower and service levels higher. As an ongoing enterprise, I like looking for other ways of funding.

  • Reply to: We “Advertise” for You?   4 years 1 day ago

    Advertising with sports teams seems to me to be a family oriented safe way to add revenue and support communities. Just a thought.

  • Reply to: We “Advertise” for You?   4 years 1 day ago

    How about linking with youth sports? There are always opportunities to sponsor or let youth teams advertise. The post office is a great gathering spot for these types of activities

  • Reply to: A Future Mail Processing and Transportation Network   4 years 1 day ago

    The biggest challenge is to get the strategic vision striaght. Right now the focus is on growing standard mail. With 4 pieces being required to make a profit for every piece of first class lost, the growth of standard required far exceeds its capabilities. The current strategy is like walking backwards thinking that everything will be fine. It won't be. Several things need to occur to right the ship. First, the number of employees have to be right sized quickly. The only way to do that is to offer an incentive which was larger than the last. If you don't recude the workforce in a sizable and quick manner, you cannot take real advantage of the PSE negotiated in the APWU contract. Second, mangement has to accept the fact that the quality of management up and down the line is far less than in any other organization. (If you don't believe me, look up the numbers for the percent of managers/supervisors that have bachelors and masters degrees, and compare them to ICA's percentage for City Managers, or compare them with any other federal or state agencies.) You have a stupid supervisory staff. The consequences of which is bad decision making and loss of productivity and effeciency. Reinstitute the Management Intern program for the next 10 years, with a goal of getting at least 15% of the new superviory staff from the Intern program. The third thing is to reognize the the ability for USPS to be viable means it must do what retail companies have been doing for years, to for nitches. It will no longer be an organization which is dominated by one or two classes of mail. It will have to provide electronic services, and seek out nitches to expand or glom on to. Utlitmately the organizational vision has to be one of providing communication services with an emphasis on the movement of physical prodcuts.

  • Reply to: To Award or Not to Award: What’s the Postal Service to Do?   4 years 2 days ago

    If any organization wants its growth then appreciation is necessary. Instead of scolding an employee for doing wrong, make him/her understand with patience and appreciate while doing good. It will not only boost up the employee but also increases your goodwill in his/her manner.

  • Reply to: Does the Postal Service Need International Service Centers?   4 years 2 days ago

    A particularly interesting post - Thank you very much I hope you will not mind me subscribing to your rss feed. I have found a few sites with similar , but not this interesting. Thanks ;-)

  • Reply to: How Can the Postal Service Reduce the Costs Associated with Postage Stamps?   4 years 2 days ago

    I think the postal service is truly in a tough spot. It has to deal with smaller revenue and yet balance continuing service and not raise rates to send away even more prospects. That is a tough juggling act.

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