• Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    PM,

    I am sorry to hear your disappointment in the IMB implementation. I can assure you that this topic is in no way associated with that initiative. Would it change your opinion of this idea if you knew the technology is already successfully in use in several foreign Posts (albeit not to the extent being researched here)?

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    Bertie,

    I am happy to hear that you are familiar with real world application of the technology and it seems you too feel this could be a great step forward for the Postal Service if it comes to be.

    Thanks

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    Thanks for the input Lenny.

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    Pierre,

    You are correct that the cost of a system would have to be weighed against the potential savings.

    If USPS was able to take the visibility data to eliminate identified service deficiencies would that make the data valuable?

    If this technology speeds processing of parcels allowing them to move from acceptance to delivery in a much shorter time, do you feel that would enhance the mailers experience?

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    Opportunity,

    What segment of customers would you envision this being able to attract? Do you think that this could also bring back previous customers?

  • Reply to: The Postal Workforce – Preparing for the Future   3 years 11 months ago

    I am so happy that I left that company years ago ! I can not imagine getting up everydasy to head to work at a place that is quickly going out of business. It was bad when I left but, now it must be HELL !

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    It sounds OK in theory, but if it is implemented like everything else it will become a joke.

    How will it handle items that need signatures, etc? What if the "chip" is dead? We have a hard time with a lot of the barcodes from eBay sellers and the like right now. They will put the code on and go around a corner or in a crease with it.

    What makes you think they won't somehow put the chip where it won't read? DOUG

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    USPS package tracking has significantly improved over the last 24 months, and is now comparable to UPS, FedEx and other commercial carriers. RFID tracking may be more suitable to container level tracking, such as pallets and OTR containers. I understand that the Postal Service is closely looking at real time delivery tracking, which will be the last piece in the puzzle.

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    Just for once, could this organization learn to walk before it tries to run and stumbles all over itself? I mean, I understand that you move up at HQ by championing big, new, sexy initiatives that promise the sun and the moon, but, hey, for a change of pace, how abouts we roll up our sleeves and do the dirty work necessary to properly implement a few things already in the pipeline.

    For instance, the PRC just ruled us non-compliant on our legally required service standards tracking. IMB was supposed to provide for (virtually) end to end tracking of every piece in the system, with an information rich experience for mailers, accurate tansit time information, and concrete feedback for improving our mail processing operations.

    We cannot even get the IMB system off the ground, much less implemented. How about we finish this one off as we are legally required to do, before we run off half-cocked on some new scheme? If the problem is mailer acceptane than incent or require participation.

    The cynic in me, however, figures that the real problem is internal foot-dragging on the operational side, from high level responsible Managers in Mail Processing who REALLY, REALLY, don't want their internal foibles to be quite so trackable...

  • Reply to: Postal Service Customer Service Is It Working for You?   3 years 11 months ago

    I think the Postal Service has no choice but to increase the self-service options. However, there is a huge disconnect with the number and placement of Automated Postal Centers (APC's). The county I live in has five Post Offices. In the past year or so the hours have been reduced to the point that can only be described as customer unfriendly. The main Post Office even closes for an hour and a half for lunch. This is the busiest time of day and makes customers especially angry when they can see Postal employees working, even though the doors are locked. For reasons unknown to me, there are no other options other than to go to Mail Boxes ect. There are no APC's at any of the Post Offices in the county and all the stamp machines have been taken away. This makes it way to difficult for customers to bring us revenue.
    So before we spend even more money on marketing, I think we would be well served to deploy more APC's nationwide. As we cut back hours, we need to give customers more options. Relying entirely on USPS.com is just too risky. Customers want and need more options.

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    Wal Mart has been using this tech for some time. I've heard some amazing stories. They can notify a truck that they unloaded someting at the wrong stop, and to go back. Or, there there was a container that was supposed to be delivered at the last stop. The best part is, the technology is in the roof of the truck. You don't have to scan anything. Just load, drive and deliver
    This indeed is a huge opportunity. We could be the 1st with top shelf system. Or another chance to frustrate our customers with a low-bid system that has more compromises than advantages.

  • Reply to: Is Five-Day Delivery in the Future?   3 years 11 months ago

    UPS is closed Saturday! I am sure USPS picks up business on Saturday because of it!. Often Saturday is only day I have to mail stuff.!! Stick with 6 day work week please!

    Melissa keetsa

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    RFID would be a great idea (as long as it is not used for tracking carriers instead). We have the best prices for most of the package business, but the tracking is the one area we are lacking. If we can improve our tracking service, there is no doubt we can be the leader in the parcel business.

  • Reply to: Is Five-Day Delivery in the Future?   3 years 11 months ago

    The issue is not about 5-day vs. 6-day delivery, but about creating a smarter, more cost-efficient, delivery model that services a destination point only if it respects service commitments AND covers its costs (e.g., it accumulates enough mail to make each and every delivery profitable to the Postal Service).

    In other words, envision a day when mail delivery is organized, not by carrier routes, but by a grid of destination points shared by multiple letter carriers. Servicing the grid would only be performed if economically justifiable (and if service commitments require it).

    When this day comes, delivery would occur on an as-necessary basis and would no longer be tributary of days of delivery per week.

    This is becoming increasingly necessary and feasible because:

    - there is more Standard mail to deliver than there is First Class mail to deliver - thus, we must accumulate more mail before delivering it (because the margins/contributions of Std Mail are lower than those of FCM). The slack built into Std Mail's service standards could be used to that advantage.

    - the IMB brings the 'intelligence' required to modulate the flows of mail between Plants and Delivery. The plants must, however, learn to hold their mail, prioritize it, etc. Mail inventory should no longer be perceived as a plan failure, but a concerted decision to help manage the 'destination point economics'

    - mail sorting schemes can be dynamically adapted to sort mail to a grid of destination points using multiple DBCSs as a 'single sorting system', rather than statically assigning a sort scheme/DBCS to a zone.

    No doubt that this is a longer term view, but one warranting further study.

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    We must first establish whether RFID will indeed reduce total operating costs. There is no question that it alleviates manual barcode scanning, but we may need to use relatively expensive active tagging technology to scan complete unit loads (e.g., containers).

    Moreover, mailers tend to seek reliability of the distribution service over the full visibility of the supply chain. Thus, visibility is mainly useful to USPS provided it learns how to extract value from that information (e.g., what is the value proposition of the IMB?)

    Thus, rather than charging a premium to RF-tag packages, one should think hard about finding VALUE TO THE INFORMATION and utilize that value for competitive advantages.

  • Reply to: Making “Sorry We Missed You” a Thing of the Past   3 years 11 months ago

    IF I can't depend on the USPS to deliver an Express Package to it's destination, then why would I want USPS to hold on to other packages for me.

    Currently, I have a package that was supposed to be delivered to my CPA..who was in the office at the alleged attempted delivery. No postal employee came to that office and my CPA keeps a very good ledger of his appointments and his wife is the Secretary.

    USPS can't find these "Time Dependent Documents", that is Really Scary !!

    I do not think that you can manage "Other Company's Delivery's" any better than your own.

  • Reply to: Could Radio Frequency Identification Make the U.S. Postal Service the Premier Delivery System?   3 years 11 months ago

    The Postal Service has fallen way behind package shipping competitors. A reliable and detailed tracking system is long overdue and would attract a whole new segment of customers.

  • Reply to: The Postal Workforce – Preparing for the Future   3 years 11 months ago

    WHY!!!!! would you think managment or anyone else at the top would listen to any of the craft employees, they haven't in all the years I have been with the USPS.....Customer Service is GONE!
    The work force is aging, working people in their 50's and 60's 6 days a week for YEARS is taking a toll, people who have NEVER touched a piece of mail, much less deliver any are making decisions from a spread sheet. Flash back on the deal they have with UPS...we delived the last mile alright! for FREE! The pride I once had saying I worked for the Postal Service, has been beat out of me, watching managment (upper & lower)suck the system dry!I do the best job I can for my customers, but! I have given up trying to make changes for even the simplest things! And for that I feel bad, for "the late great postal service"

  • Reply to: Fundamental Questions for the Future of the Postal Service: How Would You Answer Them?   3 years 11 months ago

    You can start by finding out that for a communications business we do a lousy job of communicating. Day in and day out there are screwups which should not occur but do occur because of a lack of communication. Communication is not threatening and bullying, it is a mutually respectful way to help each other. You can take your lean sigma6"s, your leeds and all the other buzz words and chuck em in a garbage can. Until your managers buy into helping each other for the good of the team and stop building their little power fiefdoms we will continue to go downhill.
    Gen McArthur told the Corps of Cadets that West Point had to create leaders of men, not drivers of men. If you are going to downsize management, please throw out the drivers and keep the leaders (if you can find any).

  • Reply to: Postal Service Workers’ Compensation Program   3 years 11 months ago

    Are you aware that 98% of mailers do not know the difference between first class and priority mail? That they believe for that for the cost of a first class stamp, 44 cents, they are entitled to full tracking and reimbursement of postage if item is not delivered, for whatever reason? Honestly, what company can pay for tracking and reimbursement of postage (of 44 CENTS!) because a mailer is, sadly, too stupid to lick the envelope! HOW can the postal employee locate one first class mail item within the multitude of items because the mailer, A; misaddressed B: forgot the stamp C: didn't mean to mail... They then insult the USPS by threatening to use FedEx or UPS in the future (we wish they would), right up until they realize that that service will cost them far more than 44 cents... and not deliver to their door, as those items are handed off to the USPS. So... they pay far more to send an item thru UPS only to have it delivered by USPS, cuz UPS will not/can not, do that. Good plan citizens! Keep insulting us and wanting FedEx/UPS tracking at USPS postal rates. Have u never heard the phrase "you get what u PAY for"??! You are the same citizens that scream when we request an increase in first class postage.... Where/How else could you purchase residential delivery for the price of a STAMP? We are not federally funded, and have been self-sufficient since 1984. We rely solely on the cost of postage and stamps to finance the USPS. Check with your congressman, please. We do not withhold your mail, we have no desire to keep your monthly bills, or checks, from you. What would we do with them? We cannot cash them without committing forgery, and, really, is your product rebate worth prison time?
    Use common sense, and courtesy, when dealing with the USPS. You yell at us, we yell at you. You treat us with respect, you are respected. Common sense people, you will get more with honey than with vinegar.

  • Reply to: Fundamental Questions for the Future of the Postal Service: How Would You Answer Them?   3 years 11 months ago

    I've been using those Carp post cards that the PO sells.
    .28 + ?. What an idea! A postcard that you can write a message on!
    And, you don't have to buy a pesky ole stamp. You know, lik em & stik em. You simply go to a post office near you, (I was in California
    when I discovered these kool cards) Write your message on the back,
    and viola! drop the card in the box, and it's whisked away to your
    recipient!

  • Reply to: Is Five-Day Delivery in the Future?   3 years 11 months ago

    Right or wrong, I see a five day delivery as inevitable. If the PMG and the board want it they are going to push hard for it and continue to push until they get it. This is something that Congress will pretend to be against and find all kinds of reasons to tell the public what a bad idea it is, and then they will go ahead and pass it. The cost savings should come from made changing the rules for FEHBP and contributions to CSRS and FERS. The next step would be to consolidate all the one man offices. Try and imagine if USPS consolidated one office per county in every state. How about pushing out all the extra supervisors and managers. That would be a large savings also.

  • Reply to: The Postal Workforce – Preparing for the Future   3 years 11 months ago

    the cost i see in our post office is the older career employees that cannot do the job in the evaluated time. the lady i sub for is 70 years old and gets overtime checks weekly. i hate to be selfish but there are younger carriers waiting to do this job and within the evaluated time but the usps is paying carriers like her way more money to do it. forcing some retirement and opening up positions for a younger generation that can do the job without all the overtime would save the usps alot of money.

  • Reply to: Fundamental Questions for the Future of the Postal Service: How Would You Answer Them?   3 years 11 months ago

    Being a profit driven business for the past decades has landed the PO in this mess. Our supposed " Model Agency" is a fiasco. They are trying to cut costs in all the wrong ways. They are treating the workers terribly in an effort to "make the numbers" for their own Pay for Perfomance" bonuses. Potter jumped ship a millionaire. Start at the top, cut wasteful spending and outrageous salaries and benefits. Don't even get me started on the failing fss machines, grievances and lawsuits, overtime to make up for hiring deficiencies, OSHA fines, etc. The big boys need to get back in touch with the everyday business. Their party is over.

  • Reply to: The Postal Workforce – Preparing for the Future   3 years 11 months ago

    Stop attacking the workers. Stop redundant reports and studies that are falcified anyway. Stop pampering the execs. Stop the wasteful spending. Study the top dogs and ex pmg, they are crooks. Hire enough full time employees to do the job and encourage customers. Management's selfish game has got to stop. We are a service for the American people, not a way for execs to get rich. The pmg makes more money than the vice pres.? What the hell for? Start investigating and return our postal service.

Pages