• Reply to: To Award or Not to Award: What’s the Postal Service to Do?   3 years 10 months ago

    I am glad to found your blog. I am always confused about the concept of postal services. You described about it very well. I have learned something new from this blog. Thanks for sharing. Looking for more in the future.

  • Reply to: Too Much Management Turnover?   3 years 10 months ago

    I took several courses in college related to finances (of course including Accounting) and it is no easy task. Granted there are some people that are better with numbers than others but organization is important as well as more than general knowledge with book keeping. This stagnant economy has companies requiring employees to add to their workload so that they can save money on labor costs. Since that is the case, the only logical answer is to train them properly. There are several free videos that one can find online on how to manage finances. The Postal service should make several short videos of their own highlighting what needs to be done and how in regards to financial reporting to these managerial employees. These videos can be hosted by any e-learning site and once that manager has taken the course a short 20-40 question test will be implemented. The results of the test and the confirmation that the video was viewed by the employee can be immediately noted b whom ever manages the e-learning profile/ site. This method reduces the cost of contracting a trainer as well as paying excessively for the hours that these employees spend in the training class.

  • Reply to: Masters of Innovation   3 years 10 months ago

    Great point Mr. V

    Innovation???? At the Post Office.... The following bytes
    are not intended to be indignant or rude....

    :DDDDDD :DDDDDDDD :DDDDDDD :DDDDDDDD :DDDDDDDDD :DDDDDDDDD
    :DDDDDD :DDDDDDDD :DDDDDDD :DDDDDDDD :DDDDDDDDD :DDDDDDDDD
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    :DDDDDD :DDDDDDDD :DDDDDDD :DDDDDDDD :DDDDDDDDD :DDDDDDDDD

    Now this is innovation...... I hope you can open it...

    Much of it hypothetic, but it stimulates the mind to the possibilities. The USPS is STAGNANT!
    Simply look at a new E-Reader. Quite frankly, it's the most exciting,
    sustainable, green, energy saving, economically energetic, and remarkable development in information technology or human development, since the printing press.

    http://io9.com/5781931/a-beautiful-but-creepy-vision-of-the-smart-glass-future

  • Reply to: Masters of Innovation   3 years 10 months ago

    V, thanks for the comment. Actually, there could be money in going green. I read recently that in 2010 USPS recycled 222,000 tons of materials, saving $9 million in landfill fees and generating $13 million in revenue. According to USPS' 2010 sustainability report, USPS reduced CO2 emissions by an amount equal to the annual emissions of nearly 204,000 passenger vehicles.

  • Reply to: Masters of Innovation   3 years 10 months ago

    Gregg, thanks for the input. I believe you're referring to Every Door Direct Mail, the online system that simplifies bulk mailings for small businesses. On the EFT idea, we have suggested that USPS consider getting into banking, like postal services in some other countries do. I haven't seen much interest from USPS execs in getting into anything related to banking, even though USPS meets the requirements of bank secrecy laws.

  • Reply to: Masters of Innovation   3 years 10 months ago

    Guy, you definitely have a point about the $5.5 billion. The Office of Inspector General has gone on record making this point, and Postmaster General Donahoe has testified that he will not make that payment in September, because the Postal service simply can't afford it.

  • Reply to: Masters of Innovation   3 years 10 months ago

    Sorry to read that you're not getting the support you need. You're not alone. In 2009 we issued a report, Performance Based Incentives for Sales Employees (MS-AR-09-007, pointing out systemic problems with assigning accounts to sales employees, crediting revenue to the right accounts, and issues with incentive payments. You can find this report on our website, uspsoig.gov. Just enter the report number in the search bar.

  • Reply to: Masters of Innovation   3 years 10 months ago

    Benchmarking with Apple is a good idea. So far we haven't been able to get Apple to talk to us. But we have talked to Google.

  • Reply to: Masters of Innovation   3 years 10 months ago

    I think a great opportunity lies in becoming more environmentally friendly. Of course there are costs associated with the change over and even though there is not necessarily a return, there is savings. The EPA launched a program a couple of years back called the Green Power Program which helps (and pushes) both private and public organizations to use renewable energy sources like solar, wind, and/or hydroelectric power. Saving money and the planet is my idea of innovation.

  • Reply to: Postal Service Network Streamlining   3 years 10 months ago

    These issues are affecting postal services across the globe. In the UK jobs are being axed in our postal service, which is losing millions financially every year. More and more private firms are muscling in all the time, putting further pressure on the national service.

  • Reply to: Masters of Innovation   3 years 10 months ago

    We do have a great new program that lets small and mom&pop biz mail bulk adds cheap and no more silly red tape. GET THE WORD OUT

    Also

    EFT
    electronic fund transfers, become like a paypal to pay postage and merchandise on line

  • Reply to: Masters of Innovation   3 years 10 months ago

    How about being innovative and actually staffing the post offices so that proper customer service can be provided. No one likes waiting in long lines.

  • Reply to: Masters of Innovation   3 years 10 months ago

    Well hell fellers, how about you innovate by MAKING A ROCK HARD CASE AGAINST THEM STEALING OUR 5.5 BILLION A YEAR??? If you do that, then we'll talk about why we still have 84 districts, 5 areas and drive LLV's that get 6 miles per gallon. Jeeze. GET TO WORK!

  • Reply to: Masters of Innovation   3 years 10 months ago

    I have had 6 leads go in for my current customers to be contacted by a representative of the USPS for the Customer Connect Program. It has been over 5 weeks and not one of them have been called. While recently discussing the situation with one of them I was observed by my Supervisor and given a warning for wasting time for talking to the customer for more than a reasonable time. His definition of reasonable was 10 seconds. Post Office is not serious about saving money or marketing. Smokescreen while we get sold out from above while they make private arrangements with our competitors so when the USPS finally hits bottom they can jump ship and join the ranks of private industry.

  • Reply to: Masters of Innovation   3 years 10 months ago

    I suggest that you benchmark with Apple regarding their innovative approach to product development and communicating with customers. Apple is known for its user friendly and well designed products. They also communicate well with customers by creating press release or product events. They are excellent at using their website for product communication. Apple uses on-line videos with beautiful images of their products to introduce these products to the marketplace by their corporate executives and designers.

    I have noticed other companies such as Breville (small appliances such as counter-top ovens, espresso & coffee machines) and Accubanker (money counting machines) introduce customers to their products with on-line videos as well. This is a model that the Postal Service would be wise to replicate to create demand for services and products and promote customer loyalty.

  • Reply to: What Does Apple’s New iPad Mean for the Postal Service?   3 years 10 months ago

    The iPad offers multiple functionality including the ability to read books, surf the Internet, and use computer applications.

  • Reply to: A Penny for Your Thoughts?   3 years 10 months ago

    Much cheaper to send in the mail than to do it by hand.

  • Reply to: Too Much Management Turnover?   3 years 10 months ago

    "Often, new or acting managers and supervisors come from different segments of the Postal Service and are placed in positions which require them to supervise financial operations.

    Is there a benefit for bringing in someone from a different segment to oversee the operations of a retail unit? How should they be trained? Please give your comments"

    On the surface you would think having new blood, new emphasis from someone from a different segment would be helpful. Problem is the combination of new leaders along with the flavor of the week emphasis on what SOP, just leaves the staff unsure what exactly is required. It muddies the direction of what is required.
    Can't tell you how many I have seen come through Post Office, have a certain mindset. Be the knight in shining armor and show the boss and the subordinates how a "real" office should be run and within a few months will find their ideals are lost in micro-managment, they are found that reporting is all about numbers and times and its just better to succumb to staying under the radar and give the numbers requested of that office, no matter how false the data is, as long as it flies under the radar.
    I have NEVER seen CSAW reporting completed the same way by any two Postmasters or OIC's.
    I have NEVER seen LTATS reported the same.
    I have NEVER seen a close out done the same.
    The list goes on.

    Break out the Financial manuals (updated versions); provide time for training (your choice) and have a followup self inspections from neighboring offices.

    Provide the tools and time. Hold them accountable (thats an odd concept)

    And I have to say Webinars are a joke in small offices.(L18 down) Scheduled at times that they have to run the window, at lunch, interuptions of phone, carriers and customers and still give full focus on a Webinar training . . . hmmm?
    You get what you put into it. If you expect good training, you have to give good training. It has potential but it doesnt' answer the question who is going to run the office while one is on the computer.

    Finances should be pretty easy and clear. Break it down into what an office is accountable for. Stamps, cash and other payments, retail products. Then expand with WebBats and products and services.
    Other accountables can be your employee pay, leave, etc.

    The tools are in place, the emplasis to dedicate the time is not.

  • Reply to: Decreased Volume. Increased Miles   3 years 10 months ago

    The APWU, AFL-CIO Cape Cod Area Local compiled significant data to confirm this AMP study is nothing but a shameful attempt to benefit a few chosen individuals. From a logistical standpoint, the Wareham Annex is centrally located near major interstates. Route 195, 495, and 28 are all within one mile of our facility, including Routes 6 and 3 are within 5 miles. This clearly shows our facility can be a major component to the USPS financially. USPS continually searches for ways to improve customer service and strives in making good business decisions. Indisputably our geographic location shows we can increase our customer service; while at the same time reduce operating costs. So if the USPS is actually serious about true cost-effective changes, then this study should be primarily focused on the actual savings if the Brockton Facility was reclassified. Eliminating wasteful liabilities and taking hold of an actual asset is the real way to attain its greatest aspirations.

  • Reply to: Postal Service Network Streamlining   3 years 10 months ago

    The APWU, AFL-CIO compiled significant data to confirm this AMP is nothing but a shameful attempt to benefit a few chosen individuals. From a logistical standpoint, Wareham Annex is centrally located near major interstates. Route 195, 495, and 28 are all within one mile including Route 6 and 3 within 5 miles. This shows we can be a major component to the USPS financially. USPS continually searches for ways to improve customer service and strives in making good business decisions. Indisputably our geographic location shows we can increase our customer service; while at the same time reduce operating costs. So if the USPS is actually serious about true cost-effective changes, then this study should be primarily focused on the actual savings if the Brockton Facility was reclassified. Eliminating wasteful liabilities and taking hold of an actual asset is the real way to attain its greatest aspirations.

  • Reply to: Give Customers What They Really Want   3 years 10 months ago

    lets hope that the us postal service s a bit sharper than the british royal mail which is frankly a joke these days.

  • Reply to: To Cut or Not to Cut: That's the Negotiating Question   3 years 10 months ago

    I think it is step in the right direction whenever a government run organization opens itself to public opinion. Perhaps there is hope that the few that govern will listen to the many that pay their salaries.

  • Reply to: Neighborhood Mail   3 years 10 months ago

    Very good post. In many European countries like Germany for example, they offer a similar service.
    The online counterpart of this of course is the local search on Google Places, where businesses who target customers like dentists, pizza places, plumbers, locksmiths etc. can receive very targeted traffic to their website.
    Googles service Google AdWords allows you to limit your advertisement activities locally.

  • Reply to: A New Kind of Post Office?   3 years 10 months ago

    wow my post office doesn't look anything like that...anything to make things more efficient, I'm all for it.

  • Reply to: We “Advertise” for You?   3 years 10 months ago

    Tough times call for tough measures

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