• Reply to: Stamp Vending Machines   4 years 10 months ago

    Dear Tin Man,

    As a matter of policy we review all comments on the OIG’s blog. Given the need to manage Federal resources effectively, however, we review comments and post them from 9:00 am—5:00 pm Eastern Time, Monday through Friday. We read and post comments submitted after hours, on weekends, or on holidays as early as possible the next business day. Please refer to our Comment Policy page for details at http://blog.uspsoig.gov/?page_id=102
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    Thank you for your comments,

    RARC Host

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Vending Machines, Postal Stores and Mobile Post Offices were eliminated after APC's were installed because they were competition for the APC's. Only 2 options now when you go into a PO now, wait on the LONG line or try the APC.

    Sorry the third option is to walk out of the PO, which I see a lot of customers doing.

  • Reply to: Give Customers What They Really Want   4 years 10 months ago

    @Window Clerk-Thanks for your comment.

  • Reply to: Give Customers What They Really Want   4 years 10 months ago

    @Lenny-Thanks for your comment.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Vending machines, as they used to be, should not be returned to service. The Postal Service wrote off huge losses in vending machine shortages, because arbitrators ruled the servicing clerk could not be held accountable when they did not fully control the credit. Vending machines also proved extremely attractive to embezzlers; even when we proved those cases, the Inspection Service never recovered all the missing funds because the embezzler couldn't pay the money back.

    Alternatives could inlcude configuring the APC to sell 5 stamp or 10 stamp booklets, or usng a slot to accept standard weight and size postcards and letters, whose postage would be printed inside the machine on the mail piece, and then deposited in a collection tub in back of the APC.

  • Reply to: What Does Apple’s New iPad Mean for the Postal Service?   4 years 10 months ago

    If the postal service wants to remain relevant they need to offer new digital services that the masses will accept. Post card apps, apps to send pictures to family. They need to innovate. Just my option.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Yeah. I just love how the OIG filters out completely appropriate comments that they just don't like.. Why have a blog if you only post what you want to hear? Just like other Postal Management, it's controlling information to achieve goals, whether ethical or not.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    i understand why they were taken out, they were decades old, but if you take them out replace them with something that will speed up peoples wait times. people hate the post office because of the lines, now they have to stand in a line to buy one stamp? come on, have some common sense. why is this even a question? just do it.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Equinox..........apparently you have never shopped at Walmart or Sam's or Costco............

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    - Bring back vending machines
    - Bring back 24 hour lobbies
    - Bring back Sunday Express Delivery
    - Bring back Sunday AO sortation
    - Bring back offices closed in communities
    - Bring back the "Jr. Postmaster Program"
    - Bring back school visitations to Post Offices
    - Bring back visiting schools with postal truck and select carrier represenatatives
    - Bring back Postmasters living in the community in which they serve
    - Bring back Postmasters actively participating in community groups, clubs and civic affairs
    - Bring back VOMAs to fix the filthy old LLV's
    - Bring back standup desks to get the supervisors off their butts
    - Bring back life to the US Postal Service and quit trying to destroy it from the inside with negative rhetoric.

    ++ Confessions of a Former Station Manager ++

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    anon #2:
    You keep forgetting.... its the POSTAL SERVICE not POSTAL INC. You can't have it both ways.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    It seems like a no-brainer that stamp machines would benefit USPS and its customers. And why not have them in other venues as well, such as supermarkets, convenience stores, and banks?

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    with so many voting to return the vending machines are they coming back, or is this more blowing smoke?

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Bring them back. Yes, many would say they are not cost effective but we've reduced personnel EVERYWHERE, we're cutting back on window hours and now DC wants to cut one day of service. I thought We're supposed to be "servicing" the customers, not making it difficult to buy our product(s) and services. Taking them out was a big mistake.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    give me a vending machine over a clerk any day.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    yea I love dealing with long lines and and
    notoriously rude clerks to buy stamps.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    have been around a long time(25yrs) and taking the vending out of lobby was a bad idea. many customers used it while window was closed for lunch. And anon 2 must not work window as a PM, I sell one stamp at a time all the time, rural america. As for maintenace on vending, last one I had for 10 years and never spent a dime on it. Maintenace came and took mother board out and had me put the case and working insides in the trash, instead of recycling.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Automated stamp selling of some sort is absolutely required! It doesn't have to be available after hours really. It just makes the average occasional stamp buyer's life better not having to stand in those god awful PO lines!

    I'll never understand the massive line ups at PO's. No for-profit business would ever make VALUABLE paying customers stand in line that long.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Vending machines cost nothing but trouble with offices
    that the lobbies are open 24/7 they are a target for
    thieves, never raised enough revenue to justify the
    hours spend accounting for the stock, monies and breakdowns that required a maintenance person to drive to the PO calling for service and even customers claiming that they had lost moneys in them and as a PM for 4 years never saw a customer just buy
    one stamp and I do not think the selling of one stamp
    for the convenience of "poor people" justifies the
    expense and "poor people" do not buy one stamp. Good Lord don't you have other issues to look into; leave
    Operations to Operations.

  • Reply to: Stamp Vending Machines   4 years 10 months ago

    Getting rid of stamp vending machines was a mistake that has led to customer's reevaluation as to whether or not they want to bother even visiting the PO. When the hassel exceeds the need, customers will do everything possible to avoid using the USPS. Everybody loses.

  • Reply to: Reducing the Number of Prices   4 years 11 months ago

    Sorry, my previous post should not have been under this topic.
    The post office needs to simplify the pricing. The last Priority mail increase made it difficult for small business especially since the rates wre increased so high when shipping coast to coast.

  • Reply to: What Do You Think of the Priority Mail Advertising Campaign?   4 years 11 months ago

    MMMMmmm. All the money spent on commercials and on promos (childrens movies etc.) What is being done about customer service? Nothing! Don’t get me wrong, there are some wonderful post office workers out there who work hard and who care. But not in my town.
    A friendly attitude and helpful manner go a long way. If the post office trained window clerks to be polite, caring and helpful and then rated their efficiency on those criteria-we would not need all the advertising. Spend money where it’s needed and stop denying there’s a problem.

  • Reply to: Reducing the Number of Prices   4 years 11 months ago

    MMMMmmm. All the money spent on commercials and on promos (childrens movies etc.) What is being done about customer service? Nothing! Don't get me wrong, there are some wonderful post office workers out there who work hard and who care. But not in my town.
    A friendly attitude and helpful manner go a long way. If the post office trained window clerks to be polite, caring and helpful and then rated their efficiency on those criteria-we would not need all the advertising. Spend money where it's needed and stop denying there's a problem.

  • Reply to: What Do You Think of the Priority Mail Advertising Campaign?   4 years 11 months ago

    Was this campaign effective? yes! Was it DECEPTIVE? yes! yes! yes! Our ladies missions group made witnessing dolls to ship to Brazil. Total weight less than 8 lbs for 40 dolls. We packed in 3 flat rate boxes, thinking they fit and as the ad campaign says they ship even international. One item not mentioned or printed on the box, the flat rate is exorbitant for int. The lady who took these to post office did not know and paid $167 to ship. They could have been shipped by weight for less than $50. The USPS has successfully robbed a missions group for over $100. Must make you proud. Makes one "wonder" why everyone gets so upset with USPS.

  • Reply to: Reducing the Number of Prices   4 years 11 months ago

    In my area of Southern NJ (Woodbury and Woodbury Hts)-the postal clerks are miserable, Sarcastic, rude and lazy. This has been going on for the 5 plus years of using their services. I have never experienced such a rude and obnoxious group of workers. Customers continue to walk out at the ridiculous attitude and service provided by these ungrateful government workers. Consumer affairs has been notified by myself and many others and nothing ever changes. I have no sympathy for a Government agency that does not care about it's customers.

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