• Reply to: What should be the top priority for capital investment?   1 month 5 days ago

    Public Banking

  • Reply to: Your Experience with the Customer Experience   1 month 5 days ago

    I enjoyed a very nice verbal exchange and service at the Charles City, Iowa, US Post Office on Jan 21, 2015. The woman who waited on me, Sally, is like a mother in making sure everyone gets the service they need in a quick and professional manner. I have found this true of other counter help in this post office, as well. One time when a package I had mailed through this office was found laying in a Calif. post office, "undeliverable," they made contact for me and helped get it on it's way. I was so grateful, as it contained an electronic part for my potter's wheel. Let's just say, I don't mind taking them cookies.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   1 month 5 days ago

    I have dropped a package in the drop box after using the kiosk and the package disappeared. Possibly stolen. I have also seen packages that were steal able because the bin under is full. Especially during the holidays. Overall I prefer handing my package over to a usps clerk so that way I have more proof that I gave them the package.

  • Reply to: Which of the three options are you most interested in seeing the Postal Service pursue?   1 month 6 days ago

    Ditto! I have been with USPS 25 years and have noticed the dramatic decline in the quality of new hires when they lowered the starting pay for RCA's, city carriers, clerks, etc. This is not to say we don't get any good/great ones, but many cannot master current skillset, much less expanded responsibilities. We have to think long term, because of how hard it is to fire someone who may be hardworking and honest, but incapable of doing the job. In athletics, I have heard coaches say, you can't teach speed, or height, or a number of talents that you are born with. Not everyone has the ability to do many of the tasks that the post office needs. Also we sold a lot of facilities in a down market, again very shortsighted. Now that our volumes are increasing (mostly packages), after the immense fall, I know our reduced infrastructure cannot handle significant growth.

  • Reply to: What should be the top priority for capital investment?   1 month 6 days ago

    The Post Master General has recommend the re -implementing of Postal Banking, which was the norm until recently, especially in rural isolated locations. There are 40 million Americans who have no banking privileges and the central location and convenience of service makes it a natural solution to the billions of dollars gauged from poor people to cash their checks. As success makes it popular we can begin to look at expanding it into the infrastructure banking which allows the citizens of a city to pool their savings into a bank which funds local common and civic projects. In Berkeley instead of selling our fabulous Post Office we could turn it into the financial source for funding the civic buildings on our Civic Center that need earthquake retrofit.

  • Reply to: What should be the top priority for capital investment?   1 month 6 days ago

    I agree with a previous comment. Our tracking is lousy. Many times the address is damaged with only the tracking number available. Tracking needs to show both delivery address and shippers address. Some times I can get our support folks up front to look at the SPBS images if they exist of the package. But this takes a lot of time and usually they are busy doing other stuff. And if it was hand sorted its just dead mail.

  • Reply to: What should be the top priority for capital investment?   1 month 6 days ago

    Full staffing in the front lines.Copy machine,Fax machine, stamp dispensing machines, CUSTOMER SERVICE...Who wants too bank at the postal service with a half hour waiting in line. Simple just staff the buildings we already have. No need...to outsource.

  • Reply to: Your Experience with the Customer Experience   1 month 6 days ago

    Hello Sue,

    Thank you for taking the time to contact our offices. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    However, we suggest calling your local USPS Consumer Affairs at (631) 755-2850 to file a complaint and so they can begin to look into this matter for you.

  • Reply to: Postal Service Customer Service Is It Working for You?   1 month 6 days ago

    Hello Scott,

    We apologize for this inconvenience. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    However, we have forwarded your claim to USPS Office of Customer Service so they can begin to look into this matter for you.

    Thank you.

  • Reply to: What should be the top priority for capital investment?   1 month 6 days ago

    I vote for Vehicles.

  • Reply to: What should be the top priority for capital investment?   1 month 6 days ago

    USPS has announced it is looking for new delivery vehicles. Ford, Chevy and Ram all have small delivery vehicles...Why doesn't USPS give them a ballpark parameter of our needs? Let each come up with a design based on their current product line. Have a test run of 3,000 vehicles each from the bidders. After an evaluation period, determine the best overall design or designs. ( one design may be great in city, while another's may be great rural). Losers, if they are smart, keep the right hand drive availability. Many delivery companies know it is quicker and safer to make deliveries in cities, etc with right hand drive. Benefits: USPS doesn't design an expensive lemon. Repair, maintenance, spare parts, etc are mostly off the shelf from supplier. Flexibility going forward in adjusting vehicle needs based on actual usage. This seems to be a no-brainer way of getting the BEST delivery system for the lowest cost.

  • Reply to: What should be the top priority for capital investment?   1 month 6 days ago

    Posted a comment over 12 hours ago and nothing. What a joke!

  • Reply to: What should be the top priority for capital investment?   1 month 1 week ago

    Invest in people!!! Training!! Service!!! Award Systems!!! and Effeciency Initiatives!!!!

  • Reply to: Your Experience with the Customer Experience   1 month 1 week ago

    I am so sick and tired of the Plainview Post Office. They are the absolute worse. The line is out the door and all they have is two people. Where is everyone else. They have no respect for anyone and because I complained about them to a few people on line I got a very dirty look from this blonde illiterate. I gave her a dirty look back. We r paying their salaries so they should be exceptionally nice to us. There is never enough people helping out and they ALWAYS open the doors late. It is supposed to be opened at nine and they always open after nine. This is a very exclusive upscale neighborhood. We should not have to go through this by a bunch of people who are obviously not happy with their job.

  • Reply to: What should be the top priority for capital investment?   1 month 1 week ago

    For the first time in years? We have over $300 billion socked away and a total of over half-a-trillion in monies and real assets. The monies 'borrowed' from the government have been paid back in full and we have over $5 billion in liquidity. Please stop helping Corporate to put on the poor mouth.

    Going by you list:

    1. Our fleet of LLV's is an aging maintenance disaster. Start replacing the fleet in larger metropolitan areas with a focus on reliability, economy and capacity in that order. The LLV's replaced can be used to augment the fleets in smaller areas until they too can be replaced.

    2. You have to spend money on facility maintenance as a matter of course. That's what building side maintenance is for. If this is not being figured into our annual budget, someone at Corporate isn't doing their job. As for expansion, why would you close some facilities only to add on to others?

    3. Why in the world would we spend any more money on MPE at this time?!. FSS is a disaster and we admittedly have an over abundance of mail processing equipment. The biggest problem I see is with the tracking everyone is so fixated on. Without an originating or destinating tracking address included in the tracking information, tracking is next to USELESS!!!

    4. New lines of business, such as BANKING, advertising, etc. are a great idea. The focus here should be on maximizing profit with a MINIMUM of expenditure.

    5. Eliminate 'work-sharing' and presorting discounts to our DIRECT COMPETITORS for work we could and SHOULD be accomplishing in house at a quarter of the cost and start charging enough for BBM processing that we can actually show a profit on it. Why in the world are we subsidizing Pitney Bowes, Netflix, UPS, FedEx, etc. by paying them to take business away from us?!. Not only is this a conflict of interest and amazingly stupid, it is a violation of US Code Title 39, Section 101 as it is all part and parcel of destroying 1st Class letter mail standards to the American public.

  • Reply to: What should be the top priority for capital investment?   1 month 1 week ago

    I think that technology should be invested to create new version.

  • Reply to: What should be the top priority for capital investment?   1 month 1 week ago

    Seemless / realtime Mail Forwarding, Automated foreign language address translation, Auto debit postage, and many other features to be discovered all start with this: http://postcom.org/public/articles/2013articles/holdenart.htm

    The physical address always has and will be the weak link in moving to digital processing from inception. Read the article.

  • Reply to: What should be the top priority for capital investment?   1 month 1 week ago

    With the decline of the Letter Mail, The most important investment must be new lines of business in order to make up the difference.

  • Reply to: The Road to a New Delivery Fleet   1 month 1 week ago

    USPS should revert back to being the US Post Office Department. Can't be profitable anyway. I don't see what USPS is trying to prove. Going private would eventually do away with the service altogether sooner or later. Let the United States have The US Post Office Department back. There was once a sense of pride being a postal worker. Now, nothing. Just another job. Very overworked employees. I basically considered myself a mule.

  • Reply to: Postal Service Customer Service Is It Working for You?   1 month 1 week ago

    Dear Sir(s),
    I had placed an order with a supplier located in Argentina for a parcel that would have probably been a simple padded envelope. I reside in Andover Kansas, 67002. The order was placed on 18-DEC-2014 and I never have received it. The Package was sent by Registered Mail (RR652462680AR). According to the Tracking information from the USPS website – this item has been sitting stagnant at the Jamaica, New York 11430 since 28-DEC-2014. Today at this writing it is Sunday, 18-JAN-2015 and the parcel is still indicated to be at this location.
    Please assist in getting it moving again? USPS International customer service had asked me to notify the sender of the issue as the inquiry needed to be instigated by the sender. I asked the sender to initiate a claim on his end, however, the sender is finding it quicker and easier to send out a new delivery of goods purchased. That is a sad way to resolve an issue.
    If the item has made it to a US facility, then why can’t I instigate the claim? I have provided the Tracking info, and the USPS has a known location as to the whereabouts.
    Regards,
    Scott Leggat

  • Reply to: The Postal Service and Its Obligation   1 month 1 week ago

    What about the delivery needs of old people in rural areas? I have an aunt & uncle who are in there late 80's. My uncle has arthritis so bad that if he falls down he can't get backup by himself and my aunt sorta shuffles along and can't hear very well. They have to cross a major highway in rural Iowa to pickup their mail. Yes they still drive, but not real well; but is pulling across the road to get the mail daily is a chance they need to take. They have a large driveway that the carrier could pull into if the mail box could be moved. The carrier could easily turn around in their drive (it's wide enough to park 3 cars side by side) and get back on to the highway. I've read the form concerning moving mail boxes and it sure isn't written in favor of letting old couples stay independent. There's a lot of difference between driving daily and driving once a week especially when it involves pulling directly onto a major highway.

  • Reply to: Meter Mail Refunds: “Is There A Better Way?”   1 month 1 week ago

    How old the meter have to be to do a refund or if there is a limits?.

  • Reply to: Do you find flexibility policies helpful or harmful in your workplace?   1 month 1 week ago

    You cited examples of flexibility in European countries.....Bid difference between them and USA....They have nationalized healthcare...Part-time employees have healthcare....Our do not or are paying through the nose....let's compare apples to apples. How much would usps be saving if there was a national healthcare plan????

  • Reply to: Which of the three options are you most interested in seeing the Postal Service pursue?   1 month 1 week ago

    Yes, the trucks have heat controls in them. But when you have a walking route, the vehicle never runs long enough to create any heat at all. HEAT, COLD doesn't matter the job is not easy, it just looks that way. There are ALOT of hazards the public never sees. As a good friend of mine says "Profession = Someone that makes a difficult job look easy".

  • Reply to: Do you find flexibility policies helpful or harmful in your workplace?   1 month 1 week ago

    The postal service has an incestuous policy when it comes to hiring and promoting employee. It is generally who you know. Not what you know. While flexible schedules is helpful. Performance and capabilities need to be the basis for hiring and promotion. Right now in the Portland OR District, there is an attrition rate of 40% for CCAs, PSEs and MHA. Primarily, while a few are leaving because they do not like the work, the majority are leaving because of the way they are treated and worked. Until, the culture changes, USPS is going to have problems holding the new recruits. Further, the morale of the old timers continues to get worse.

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