• Reply to: Keepin’ It Simple?   2 months 1 hour ago

    The large flat rate box should be the same size as the number 7 box. Adjust the price accordingly. You need to eliminate the regional A, B and C boxes. It is too difficult to explain how to use them to retail customers.

    The rate fold 123 needs to have more than one version. There should be one strictly for retail prices that we can hand to customers or put all the retail info in the front so that we could tear them out for retail customers. The current version includes all of the various price structures that the average consumer can't use.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 7 hours ago

    I'm finding myself getting frustrated as the days go by and no one seem to know where is my package. It has a very important documents and I need it returned to me since it was delivered to the wrong address. The package has a tracking number and the notice says it will return back to the sender if the appropriate address is included. I have been waiting for over 10 days now . I there a way I can track it to re office in DC where it's now and I will pick it up myself ?

  • Reply to: What should be the top priority for capital investment?   2 months 9 hours ago

    New lines of business: postal banking.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 12 hours ago

    MKassim,

    Here is a the number for your nearest Consumer Affairs Office: 804-775-6313. They should be able to further assist you with your inquiries.

  • Reply to: What should be the top priority for capital investment?   2 months 12 hours ago

    Postal banking. Eliminate the predators who feast on the misery of the poor and unbanked. And make quite a few bucks while you're at it.

  • Reply to: Your Experience with the Customer Experience   2 months 13 hours ago

    I sent a package by priority mail on Tuesday, January 20,2015 from the Sherman Station in Mansfield, OH where the clerk was extremely helpful by telling me the best way to send my package at the best value. It was enclosed in a priority mail box and I was told it would arrive in Lakewood, CO on Thursday, January 22, 2015. The receipt with the tracking number 9114 9999 4423 8904 1474 85 verifies that the expected delivery was January 22, 2015 by priority mail 2-day delivery. I told our son and family to look for the package on January 22 and it actually arrived on Saturday, January 24, 2015. I don't understand when a receipt verifies the package should have been received January 22 and was only received January 24. Where is the confidence I should have with the USPS???? Mary in Mansfield, OH

  • Reply to: What should be the top priority for capital investment?   2 months 21 hours ago

    1. The Post Office is under attack because of the strength - employment, organizing - it has enabled for Black people! SCARey! for ANYone to be organized here in the U.S. - but especially for Black people to be so! You understand.

    2. I vote for "With the decline of the Letter Mail, The most important investment must be new lines of business in order to make up the difference." public banking! and any of the other useful investments requested here. Invest in our commons - the P.O., health care, comfortable vacations for everyone, everyone able to have a good way to provide for themselves, - no reason these can't be done - except that in this system we must keep The Rich rich/wealth. normaha@pacbell.net

  • Reply to: What should be the top priority for capital investment?   2 months 22 hours ago

    Postal Banking is what I intend by 'New Lines of Business'.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Please add Banking!

  • Reply to: Does a Virtual PO Box service appeal to you?   2 months 1 day ago

    Forwarding of packages? But not UPS or Fedex, since post office boxes refuse to accept receipt of them. That leaves packages delivered by USPS. Do any companies still do this? I only get packages by USPS for the cheapest items or for Ebay. And Amazon rarely uses USPS.

    Would there be privacy guarantees? I'm sure the government would love to data-mine all that scanned information. Oh, but the government would never do that.

    And only the USPS would consider technical issues a "challenge". I have a folder with twelve different, tiny companies that already offer this service. I'm sure the "challenges" were stellar, seeing how most of it was probably done with off-the-shelve software.

    Anyhow all my packages these days come from Amazon. They already offer rerouting of packages to lockers. If you have a UPS account you can also reroute packages.

    Here's a radical thought. Consider catering to the customer.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Postal banking was successful for the USPS in the past and is still available in many countries around the world, including Europe. With the disappearance of community banks, a replacement is urgently needed, particularly for people who today are unbanked. Banking would be a profitable line of business while providing a much needed public service.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    I will say that I am a huge snail-mail writer. We have 2 million Americans incarcerated in prisons who depend on the USPS to communicate w/ loved ones and friends. Keeping the USPS in public hands is essential to these cage souls. But I agree that the USPS needs new services like a banking service which they used to provide prior to the 1970's. Also, I used to enjoy making copies at copy machines at my old post office up until the 2000's when they were removed. BRING POSTAL BANKING BACK!

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    I would LOVE to see the USPS bring back banking services like they used to have prior to 1965. This is a great way to get more customers into post office buildings.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    other lines of business: postal banking

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Right on all counts! USPS HQ is still hellbent on giving contracts to all the companies that have been supported for years. Biggest abusers: Siemens, FedEx, Accenture, ABB, LSS is a waste, etc. Long term contractors that have been on books for 20+ years, inflation of executive positions etc. waste is not confined to Field units.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Employees who can help you and who can answer the phone.
    By the way, I know some former, retired postal employees from the larger cities whose mission it was to do as little as possible, and who made it uncomfortable for employees who actually did their jobs. I hope there is a way to deal with that sort of thing. I met illiterate postal employees who were given jobs because they were friends of the Post Master and who could not deliver mail properly. It's things like that that create animosity. Haven't seen that since I moved to Vermont, but it's a consideration.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Ne vechiles! Don't waste another dime on new processing equipment when the equipment set you have now is over 100% more than needed, by any measure. Stop feeding contractors!

    Stop consolidations which are only paper, no real, savings. Buy REAL Carrier scanners instead of on the cheap bastardized units you've bought in the past

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Re-establish a post office bank to help serve "unbanked" population.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    I REALLY like the old idea of our public post offices offering ALL the services of UPS and FedEx Stores
    PLUS....the best of all.....CHECK CASHING and PAYDAY LOANS.....send and receive money services.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    Postal Banking is the "new business" most needed by the public. There is a solid and well-conceived model for it from previous such services by the USPS. It would help so many people and require relatively little expense which could all be easily recouped.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    I agree that vehicle replacement should be the number one priority. We should replace the LLVs with energy efficient, dependable vehicles.

  • Reply to: What should be the top priority for capital investment?   2 months 1 day ago

    New lines of business: postal banking.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   2 months 2 days ago

    I think the kiosks are great for those of us who work late. I live on the SC/GA border and my local post office in
    Graniteville, SC has outstanding customer service but they now close at 4:30, which is upsetting. If they had gotten a kiosk it would make more sense. Why reduce hours without installing a kiosk in either
    Graniteville or Aiken, SC. The nearest kiosk is nearly 25 miles away in Martinez, Ga., and that kiosk NEVER has the green cards in it for certified mail and the lobby is closed where you can find the cards after hours. Another thing that doesn't make sense is that the Martinez kiosk is only 1 of 2 kiosks in my entire metropolitan area and kiosk number 2 is less than 3 miles from kiosk 1, which are both in the 3rd largest populated county in my metro area of Augusta. This area could easily support 2 more kiosks in this area or at least move kiosk 2 to either downtown Augusta, Aiken or North Augusta post offices. On another note, I believe the kiosks shouldn't accept cash because some of criminal elements plus you can have two records of your transaction purchases if you are using your credit/debit cards, i.e., the receipt and monthly statement. Basically, we are asking for more kiosks or better placement of current kiosks. My two cents.

  • Reply to: What should be the top priority for capital investment?   2 months 3 days ago

    Certainly, everything listed in your capital investment list should be considered (much has already been).

    Where else is capital investment needed? Revamping its brand. With the new vehicles there should be a revamping (new face) put on the retail side of package acceptance. In those offices that are showing growth or potential growth, the buildings need more then maintenance, they need a facelift.
    Example: in my Level 18 office presently we have approx. 144 sq ft. window lobby with 36 sq ft of wall space for retail products. Imagine three customers standing in this space, along with a table and it is like shopping in a closet.
    Presently this office cannot display all the products it has to offer.

    With the removal of one 12 ft. wall to the adjoining postmasters office (that has never been used in last 16 years) the package products could open up to an additional 144 sq ft retail space.
    If we are going to be a package company, provide the funds to give offices that can sell retail packaging products the infrastructure to sell those products. You cannot sell a product, the customer does not see.

    Currently we are restrained from selling and promoting our products due to limited space (although the building has the space)

    So certainly, get new vehicles, advertise on them, do television ads, work with other agencies to build on our services . . . but don't forget the customer still needs to have a place they can come to purchase all we advertise and offer.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 3 days ago

    My packg was sent to DC address as a priority mail with signature required. The address delivered TO was wrong and the final was undelivered. I need to know who to contact to get the next status on the packg as it has a very important docs.
    package # 23041070000021451648
    On the tracking website it says its being returned to the sender if the appropriate address is provided. Very generic no specifics. Please help me , I need the package as it has important documents.

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