• Reply to: Does the Postal Service Need International Service Centers?   2 months 3 days ago

    Hello Dr. Bob,

    Thank you for taking the time to contact our offices. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    However, we have forwarded your claim to the Postal Service Customer Service Office in an effort to assist you.

    Also, please call and file a complaint with your local Postal Service Consumer Affairs Office at (305) 470-0890 or (305) 470-0801.

    Thank you.

    U.S. Postal Service Office of Inspector General

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 3 days ago

    Hello Med Kassin,

    Thank you for taking the time to contact our offices. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    However, we have forwarded your claim to the Postal Service Customer Service Office in an effort to assist you.

    U.S. Postal Service Office of Inspector General

  • Reply to: What do you think was the top postal story of 2014?   2 months 3 days ago

    HelloLiang Shao,

    Thank you for taking the time to contact our offices. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS). We have forwarded your claim to the Postal Service Customer Service Office in an effort to assist you.

    Also, please file a complaint online at www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look further into this matter.

    Thank you.

    U.S. Postal Service Office of Inspector General

  • Reply to: Do you find flexibility policies helpful or harmful in your workplace?   2 months 3 days ago

    Hello DL Crawford,

    Thank you for taking the time to contact our offices. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    However, we have forwarded your claim to the Postal Service Customer Service Office in an effort to assist you.

    Also, please file a complaint online at www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look further into this matter.

    Thank you.

    U.S. Postal Service Office of Inspector General

  • Reply to: Delivery and Safety: A Two-Way Street   2 months 3 days ago

    Hello Adrienne,

    Thank you for taking the time to contact our offices. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    Please file an complaint online at www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look further into this matter.

    Thank you.

    U.S. Postal Service Office of Inspector General

  • Reply to: Are Contract Postal Units and Village Post Offices the Post Office of the Future?   2 months 3 days ago

    Could you send me specific information on How to become a Contract Postal Unit? Thanks

  • Reply to: Does the Postal Service Need International Service Centers?   2 months 3 days ago

    I ship, sometimes weekly, often to Thailand. Usually priority mail.

    Your recent Miami "services upgrade" has seriously delayed packages getting to the ISC. I tried three different PO's after my first delay experience, all in January 2015. First priority mail package, arrived at ISC four days after it was dropped off at PO(Flagler). The second package was dropped off early AM at 33173: three days to get to ISC. The third package was dropped off in the early AM at South Miami, Tuesday the 21st. It was logged in on the 24th at ISC.

    In all cases, priority tracking did not start till arrival at ISC. The tracking shows "pre-paid created," then 3-4 days later "arrival at ISC". In all cases I submitted the Click-N-Ship packages at the counter, with an acceptance receipt. Ina ll cases, not even the acceptance now shows up on the tracking. Trying to hide the delays?

    This problem appeared recently, packages shiped pre-December 2014 showed 12-24 hours to get from accepting Miami PO to ISC.

    Now it takes longer to get from the accepting MIami PO to ISC than it does to get through the ISC and to Thailand! Four packages out of four in January 2015

  • Reply to: Keepin’ It Simple?   2 months 3 days ago

    From a customer service perspective it is impossible to answer the basic question of "How much to send this" without a pos terminal. From the commercial perspective when cost variables are within a key strokes reach the cost best serves the sender and unfortunately is also ripe for abuse. There is no cut & dry measure that can address the idiosyncratic public we serve. If it fits it ships may be simple in theory but still complicated when associated with the various zone changes. Commercial Base Pricing benefits the business but remains unverified to the delivery person since the matrix is not able to be scanned or even audited allowing an honor system on customer derived postage and this is not allowed to the general public who still must weigh and pay at a retail window. If we level the playing field, treat the post office as a universal service and assign costs in parity there would be less confusion and more acceptance

  • Reply to: Keepin’ It Simple?   2 months 3 days ago

    The large flat rate box should be the same size as the number 7 box. Adjust the price accordingly. You need to eliminate the regional A, B and C boxes. It is too difficult to explain how to use them to retail customers.

    The rate fold 123 needs to have more than one version. There should be one strictly for retail prices that we can hand to customers or put all the retail info in the front so that we could tear them out for retail customers. The current version includes all of the various price structures that the average consumer can't use.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 3 days ago

    I'm finding myself getting frustrated as the days go by and no one seem to know where is my package. It has a very important documents and I need it returned to me since it was delivered to the wrong address. The package has a tracking number and the notice says it will return back to the sender if the appropriate address is included. I have been waiting for over 10 days now . I there a way I can track it to re office in DC where it's now and I will pick it up myself ?

  • Reply to: What should be the top priority for capital investment?   2 months 4 days ago

    New lines of business: postal banking.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 4 days ago

    MKassim,

    Here is a the number for your nearest Consumer Affairs Office: 804-775-6313. They should be able to further assist you with your inquiries.

  • Reply to: What should be the top priority for capital investment?   2 months 4 days ago

    Postal banking. Eliminate the predators who feast on the misery of the poor and unbanked. And make quite a few bucks while you're at it.

  • Reply to: Your Experience with the Customer Experience   2 months 4 days ago

    I sent a package by priority mail on Tuesday, January 20,2015 from the Sherman Station in Mansfield, OH where the clerk was extremely helpful by telling me the best way to send my package at the best value. It was enclosed in a priority mail box and I was told it would arrive in Lakewood, CO on Thursday, January 22, 2015. The receipt with the tracking number 9114 9999 4423 8904 1474 85 verifies that the expected delivery was January 22, 2015 by priority mail 2-day delivery. I told our son and family to look for the package on January 22 and it actually arrived on Saturday, January 24, 2015. I don't understand when a receipt verifies the package should have been received January 22 and was only received January 24. Where is the confidence I should have with the USPS???? Mary in Mansfield, OH

  • Reply to: What should be the top priority for capital investment?   2 months 4 days ago

    1. The Post Office is under attack because of the strength - employment, organizing - it has enabled for Black people! SCARey! for ANYone to be organized here in the U.S. - but especially for Black people to be so! You understand.

    2. I vote for "With the decline of the Letter Mail, The most important investment must be new lines of business in order to make up the difference." public banking! and any of the other useful investments requested here. Invest in our commons - the P.O., health care, comfortable vacations for everyone, everyone able to have a good way to provide for themselves, - no reason these can't be done - except that in this system we must keep The Rich rich/wealth. normaha@pacbell.net

  • Reply to: What should be the top priority for capital investment?   2 months 4 days ago

    Postal Banking is what I intend by 'New Lines of Business'.

  • Reply to: What should be the top priority for capital investment?   2 months 4 days ago

    Please add Banking!

  • Reply to: Does a Virtual PO Box service appeal to you?   2 months 4 days ago

    Forwarding of packages? But not UPS or Fedex, since post office boxes refuse to accept receipt of them. That leaves packages delivered by USPS. Do any companies still do this? I only get packages by USPS for the cheapest items or for Ebay. And Amazon rarely uses USPS.

    Would there be privacy guarantees? I'm sure the government would love to data-mine all that scanned information. Oh, but the government would never do that.

    And only the USPS would consider technical issues a "challenge". I have a folder with twelve different, tiny companies that already offer this service. I'm sure the "challenges" were stellar, seeing how most of it was probably done with off-the-shelve software.

    Anyhow all my packages these days come from Amazon. They already offer rerouting of packages to lockers. If you have a UPS account you can also reroute packages.

    Here's a radical thought. Consider catering to the customer.

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    Postal banking was successful for the USPS in the past and is still available in many countries around the world, including Europe. With the disappearance of community banks, a replacement is urgently needed, particularly for people who today are unbanked. Banking would be a profitable line of business while providing a much needed public service.

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    I will say that I am a huge snail-mail writer. We have 2 million Americans incarcerated in prisons who depend on the USPS to communicate w/ loved ones and friends. Keeping the USPS in public hands is essential to these cage souls. But I agree that the USPS needs new services like a banking service which they used to provide prior to the 1970's. Also, I used to enjoy making copies at copy machines at my old post office up until the 2000's when they were removed. BRING POSTAL BANKING BACK!

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    I would LOVE to see the USPS bring back banking services like they used to have prior to 1965. This is a great way to get more customers into post office buildings.

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    other lines of business: postal banking

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    Right on all counts! USPS HQ is still hellbent on giving contracts to all the companies that have been supported for years. Biggest abusers: Siemens, FedEx, Accenture, ABB, LSS is a waste, etc. Long term contractors that have been on books for 20+ years, inflation of executive positions etc. waste is not confined to Field units.

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    Employees who can help you and who can answer the phone.
    By the way, I know some former, retired postal employees from the larger cities whose mission it was to do as little as possible, and who made it uncomfortable for employees who actually did their jobs. I hope there is a way to deal with that sort of thing. I met illiterate postal employees who were given jobs because they were friends of the Post Master and who could not deliver mail properly. It's things like that that create animosity. Haven't seen that since I moved to Vermont, but it's a consideration.

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    Ne vechiles! Don't waste another dime on new processing equipment when the equipment set you have now is over 100% more than needed, by any measure. Stop feeding contractors!

    Stop consolidations which are only paper, no real, savings. Buy REAL Carrier scanners instead of on the cheap bastardized units you've bought in the past

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