• Reply to: A Package of Opportunity   2 months 4 days ago

    I have shipped 4 packages since the 6th of February and three of the 4 were lost. I tried on my own to contact the last post offices on the tracking info to try and track them down myself, you can't get through to a human being if your life depended on it. So I filed a complaint with the Postal Inspector for each package E. Collins was assigned one of them and he was told by the Delivery Supervisor that he believed there was a problem with the address label which made it undeliverable but he would stay on top of it till it was delivered or returned to me. The next morning I got an email from the recipient it was delivered. The second package was a priority mail and was to be delivered two days after it was mailed according to the tracking info the day after it was to be delivered the status changed to package delayed with a delivery date of 2 days later. When the package was finally delivered the box was empty other than a form to be filled out and faxed to the mail recovery department it clearly states on the form the search for your item could take 90 days to complete and there will be no updates and they will only contact you if they need additional information. I refunded the recipient her 540.00 dollars and proceeded to file my claim (which I found out you must wait 15 days to do) I found this out not from the claims page but from the person assigned to the complaint I filed. She offered to contact the mail recovery on my behalf. Why would I want the mishandled item back I'm sure its not in the condition it was shipped. My third package has said out for delivery since the 9th on which I filed a complaint and received an email acknowledgement that they received it and within 3 business days I would either have a response or a resolution, it is the 13th and I have received neither. Yesterday I made the unfortunate mistake of calling customer service to see if I could find out something to tell the recipient who by the way wants their 250.00 refunded. The person I spoke to was making things up and her accent was so strong I couldn't understand a lot of what she was saying I did understand when she said the package will be delivered today. I said oh really so your tracking information is not reliable then, is that correct? She said it is reliable, but it says the package was to be delivered on the 9th and it has been out for delivery ever since. She then tried to back pedal and I asked to speak to a supervisor 1 hour 3 minutes and 54 seconds she came back on the phone trying to act like the supervisor and informed me I would just have to wait to be contacted by whoever is handling the complaint I filed. TODAY still not hearing from anyone I tried calling customer service again and could not get past the automated system so I said I wanted to speak to the Postal Inspector and I was transferred I told whoever answered briefly what was going on and was transferred again to Raul who informed me that all systems had been down since yesterday and to try back later or Monday. My point to this is you should first master what's on your plate now, because clearly there is a huge problem, before you take on more.

    I am not satisfied with my service as a USPS customer
    Eden M Randolph

  • Reply to: Does the Postal Service Need International Service Centers?   2 months 4 days ago

    RB021647767MD sitting in NY since December 7, 2014. Why? I have contacted USPS and get no viable answers.

  • Reply to: Can the Postal Service Deliver the Goods?   2 months 4 days ago

    I had a package shipped from Lawersonville, GA to Bladenboro, NC priority 2-day delivery the package was right on schedule until its departure from the Fayetteville, NC USPS in which it has been in transit for 2 days now, I have called my local USPS and asked if they had received the package and maybe it was misplaced there is no reason that my package should still be in transit when it left the facility at 4:58 am 2 days ago and it is only a 45 min drive from where I actually live and the local office has had 5 truck deliveries since it's departure, I am getting increasingly upset about this matter if I can receive a package from Japan in 3 days why can't I receive this very important package that was mailed alot closer in a reasonable time frame, I needed the package by today for a business conference and now I am just stuck the local office offers no help in trying to hell me locate the package at all.

  • Reply to: What should be the top priority for capital investment?   2 months 5 days ago

    I voted for Vehicle updating. As somebody that uses a aging FFV almost every day i can tell you one, is that we could use a better design, and two, the safety concerns as our current fleet is aging is scary. Just my $0.02

  • Reply to: The Bill is (Still) in the Mail   2 months 6 days ago

    yes i like to pay via email. because it saves lots of trees from cutting for making papers.second thing it very fast. wonderful post.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago

    I'm not sure where to post this, but it is an "idea" and potentially revenue-generating. I've had my mail (and now my identity) stolen twice in the last year. They used a method I hadn't thought of - they simply submitted a change of address. After receiving a change notice, the post office sends a postcard to your "old" address to alert you in case it's fraudulent, but USPS automatically starts forwarding mail 7 days after the change notice - that's not enough time for the postcard to get to me (through the mail) and for me to call the post office and the postal inspector and get the forwarding order stopped. For example, bar coded mail (just about everything these days) is pulled for forwarding much earlier in the pipeline, so even if the nice lady at my post office promises she won't forward anything, she can't help me, because machines earlier in the system are forwarding my mail before it even gets to my local post office.

    As I said, this has happened to me twice, and now I deal with fraudulent charges, credit applications, and so on, on a weekly basis and have done so for over a year. I've had to apply for a "freeze" through the credit reporting agencies, which helps a bit, but I still have to deal with the phone calls telling me about the fraudulent applications, go through every credit card statement with a fine-tooth comb (someone recently bought an ipad at Target using one of my credit cards - they ordered it online and simply chose the "pick up at store" option, and walked out with it!), change my credit card numbers every time there's a problem (which is a pain because of all of the 'auto-pay' things we have set up these days), file police reports, and create elaborate and ever-changing passwords for every account I have online.

    Think it's too hard to change your address with the post office? Not at all. You can do it online. If you do it online, the USPS "safety" feature is that they want a credit card number to charge a $1.00 fee to "prove" you are you - you wouldn't have your credit card number if you weren't you, right? Wrong. If someone has my credit card number and my current address, they've just been given the keys to take over my mail. And everyone has your credit card number and address these days - doctor's offices, online retailers, the guy who mows your lawn.

    But enough about the problem. I think there's an easy solution that could also make the post office some money. Offer a service to mail-theft-adverse customers like myself where, for a fee, your address cannot be changed unless you present two forms of photo id (one has to be a passport), a password the consumer set up when they applied for the service, and answer three security questions (also set up when the consumer applied).

    Benefit to consumers - identity thieves are not going to be able to forward your mail. Period.

    Benefit to USPS - First, revenue from a new service offered to consumers. I would gladly pay $1, $5, $25, $50, $100 annually for this service. Second, cost savings from not having to stop fraudulent forwarding orders and not having to investigate the mail theft. I spent hours on the phone and emailing with the local inspectors. At one point, I even asked my representative in Congress to contact the USPS on my behalf. I can only imagine how much time/money the USPS spent on just my two cases.

    Mail theft and identity theft are not going away and I'm sure I'm not the only one who has been a victim of fraudulent mail forwarding.

    I hope someone will seriously consider creating either a mandatory or optional, fee-based service that restricts a person's ability to submit an address change through USPS.

  • Reply to: The Postal Service and Its Obligation   2 months 1 week ago

    Hi Gary, I'm hoping that you get notification of my reply. I've been having issues with getting my mail from USPS for the past few years as well, and have learned that it's best to call their general customer service 800 number. When you call in make the very first thing you tell them that you want to file a complaint. If you explain to them your issues first they would very likely just listen to you, offer excuses, subtly deny that there is a problem and MAYBE say 'sorry for the inconvenience' if you're lucky. If you don't make saying you want to file a complaint the first thing that comes out of your mouth, they will NOT offer you that option after telling them what they have been doing to your mail. I have filed many complaints within the past few years, proudly giving my name and information every single time, and I have been noticing a bit of improvement in how they deliver my mail. USPS DOES have in their system which postal worker is sending what packages where - they just do not admit responsibility for the postal workers' laziness. You keep consistently filing complaints every time they give you problems and they will be forced to look why you are having issues. Good luck.

  • Reply to: Do you find flexibility policies helpful or harmful in your workplace?   2 months 1 week ago

    This is plain common sense.

  • Reply to: Post Office Relocations: Having Your Say   2 months 1 week ago

    Post Ofices are a trusted organization that protects the privacy and security of the people... ezmove.in

  • Reply to: The Postal Service and Its Obligation   2 months 1 week ago

    A package that I sent was returned for a better address. It was sent to a small town and the zip code was one digit off. If I were in business an and employee on mine showed such lack of initiative, I would fire them. Don't you think that an astute postal worker should have checked the proper zip for a town that was clearly marked on the address?

    Similarly, a few months ago a letter was returned marked no such address, It was a short street with four houses in a high end neighborhood. Names were on the mailboxes, and the address marked was 56 instead of 58. Not being able to connect the dots would seem to be either stupidity or spite. Probably a little of both.
    Here is a list of some of the problems with postal workers, no pride, no initiative, unwillingness to help customers and refusal to put in the extra effort to make the postal service more efficient. It almost seems as if they find satisfaction out of small errors that allow them to avoid delivering mail.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago

    You think that in 2015 that a more cost effective way to deliver mail would be mail boxes at the end of the driveway or sidewalk. This would cut down on mail carrier's getting hurt, from the weather, dog bites or other incidents. All new subdivisions are cost effective today. You would think that in the long run this would save a lot of money.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago

    When looking up the postage for square 6"x 6" folded invitation cards, I found the web site unclear, so I called the 800 number for guidance since this was a time sensitive piece, waiting just over 40 minutes to get through to a customer service representative. "Paul" tried to help with the site and was not able to find the answer either. He then turned to his supervisor for help and, another 15 minutes later, confidently told me that it was $0.34 + $0.21 for a total cost of $0.55. So imagine my dismay when a third were returned for insufficient postage from my local Mount Vernon, WA post office. I talked to "Fernando" at this local office who told me "Paul" was wrong and that I should have used the web site. Full circle and now I am REALLY frustrated. Should I physically walk in with a piece? Should I have asked for an employee number of the agent and his supervisor? This has really been a hardship on my small business.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago

    I think if the overall customer service was there, you would have more people using USPS. Your rates are better, but some people don't choose the hassel. Always lines at the P.O., and unhappy clerks, with unwillingness to help, also not knowledgable.

    The 800 hotline for USPS, and the email system is less to be desired. The email hardly works, and if it does, the time frame in which someone responds is awful. All the 800 number does is refer the problem via email to your local post office. Why would I want to even go thru the hassle of calling the 800 number if I can just talk to my local post office?

    Also, why do we not answer the phones half the time at the post office locations??????

    Just discussted.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago

    Hello Renee,

    We apologize for any inconvenience you may have experienced. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    To inquire further into this situation, please call your local Postal Service Consumer Affairs office at (314) 436-4280.

  • Reply to: The $3.6 Billion Dollar Brand   2 months 1 week ago

    Hello Richard,

    We apologize for the inconvenience you may have experienced. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    Although this incident does not fall within the jurisdiction of our offices, please call file a complaint with our offices at www.uspsoig.gov/form/new-complaint-form, so our offices can look into this matter and forward it to the right department.

    Thank you.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 1 week ago

    Hello Taylor,

    We apologize for any inconvenience you may have experienced. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS).

    Although this incident does not fall within the jurisdiction of our offices, please call and file a complaint with the Postal Service Office of Consumer Affairs at 800-275-8777. By doing this, you will provide them with the information needed to look into this occurrence.

  • Reply to: The $3.6 Billion Dollar Brand   2 months 1 week ago

    If you want people to see the USPS as reliable or convenient, maybe you shouldn't run an ad campaign about how it is so much easier to schedule a pick up and have your carrier take your package rather than deliver it to the post office when the mail carriers refuse to pick up packages. I've been trying to schedule pick ups for two weeks now and each time they carrier leaves the package in the door. To add insult to this, I then receive an e-mail telling me the package was successfully picked up.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago

    Like the stamp at the start of this article.
    Make it real.
    Use it to communicate the new USPS to the public.

  • Reply to: Can the Postal Service Deliver the Goods?   2 months 1 week ago

    I had same thing happen to me. Medication was labeled as delivered and I have no recourse with the Express Scripts the Mail Order Medication Company, They take the word of USPS. When you call USPS they take information and never followed though. The head of Consumer Affairs has no email address and one has to write a letter and then get no response. THE USPS is broken.

  • Reply to: Ideas on the Doorstep   2 months 1 week ago
    Hi,

    Hi,
    I frequently purchase products form a local company ( about 25 miles ) near my home. I live in Sturgeon, MO, and the comapany I order from is in Columbia, MO.

    Every package sent to me from Columbia, MO first goes to either Hazelwood, MO, or Kansas City and then all the way to Columbia, MO before being sent to my local ( Sturgeon ) PostOffice.

    It has taken several days for a single small package to make it 25 miles.

    This is very inefficient because the package ends up being hauled aover 300 miles instead of the 25 miles it actuall only needed to go.

    Why is this? It can't be because of a "need" to be "sorted" at either locations because I think all post offices have scanners and it's a simple matter to update the software and same millions of wasted miles of hauling items.

  • Reply to: The $3.6 Billion Dollar Brand   2 months 2 weeks ago

    Part of our "brand" is the annual report of most trusted governmental agencies. We are always at the top. The part of our "brand" which gets us this rating is the men and women on the front line. They are the clerks and carriers who are USPS to our customers.

    Our brand is unique. We depend on customer's satisfaction with our product. Depending on the situation a customer can be a sender or a receiver. We have the opportunity to increase or destroy our brand at both end of every transaction. Too often this simple truism is lost in the babble of mandatory reports, constant turnover of initiatives and old fashioned CYA. Our "brand' is taking a beating because it appears we have lost our way. It appears we suck up to only one type of customer and blow off a range of others.....This makes no sense. Protect the brand and success will come.

  • Reply to: The $3.6 Billion Dollar Brand   2 months 2 weeks ago

    The usps should brand itself, "we will get it there on time, MAYBE! Refer to case #140831-000046. I sent a legal document that was time sensitive on December 30, 2014. I received it back as nondeliverableon January 27, 2015. On the envelope it was written--not in suite 212E. The reason that there were not in suite 212E was because there were in suite 112E. If the postal employee had really looked at the address, he would have known they are in suite 112E. I called and complained and asked that someone come topics up the letter and get it delivered. I spoke with someone named Terri and she wrote up the complaint. Terri said someone would call me within 48 hours. I received a voice mail 72 hours later from someone named Betty. She left a message with a phone number. I couldn't understand half of what she said. When I called the number I was told there was no such person there. It was theorist office where initially mailed the letter from. It was the same post office who said I would have to pay to again send it registered mail. The biggest joke is on your web site it emphasizes RELIABILITY! Like I said in my opening, "we will get it there on time MAYBE! From now on I will send my Christmas cards ,Easter cards, birthday cards, anniversary cards all electronically. If I need to send a legal document it will go FedX. I know you have a relationship with UPS so I won't send it using them because you might get a piece of the action. I will also let all my relatives and friends know about my experience and for them to send me cards electronically. I know that isnot much revenue that you lose, but bad word-of-mouth seems to have an impact and a tendency to go viral. I will direct them to your advertisement about what good customer service you have.

  • Reply to: “Return to Sender” Returns Interesting Results   2 months 2 weeks ago

    Everyone should try to avoid using the post office at all costs. I've had 5 packages returned to sender. And meanwhile ups has delivered right to my door without fail. Usps employees clearly don't care if you get your package. You should try to send your packages to your workplace, assuming either ups or fed ex delivers directly to your employer

  • Reply to: The $3.6 Billion Dollar Brand   2 months 2 weeks ago

    the oig website needs to be revamped. It looks bland and like a boring audit website. Most people I know go to the website looking for investigative related material

  • Reply to: Does the Postal Service Need International Service Centers?   2 months 2 weeks ago

    Thank you for your time and effort.

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