• Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    This survey is missing something VERY important...this option:

    The Postal Service should attempt to meet the basic needs of the customer in the most cost-effective manner possible, but apprise them of RELATED products/services that offer an increased level of performance.

    If an organization doesn't understand upselling or cross-selling, it has no business diversifying. And I can't even begin to imagine a clerk that either speaks broken english, or one that's been browbeat by management, trying to explain to a customer how voice mail works on a cell phone. I envision an exercise in futility.

    The culture of distrust in the Postal Service MUST change in order for this organization to diversify and conduct itself more like a business, than a government entity mired in a process over results, one-size-fits-all mentality.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    Another ween another question from the OIG, it seems even you guys could find ansewrs to your questions, please stop asking questions, we all know what's wrong, we should fix the problems not just asking usless questions.


  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    The Postal Service should promote it's more profitable products. Other businesses do not offer every size to every customer - McDonalds employees are instructed to ask the customer if they would like "large" - they don't OFFER small & medium. If a customer wants those other sizes - they are on the menu. Just like USPS, whose "other sizes" are on the menu over the clerks heads. It is not USPS responsibility to educate every customer on the slower, less desirable services.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    McDonald's offers the customer the option to "upsize". They don't tell their employees not to let the customer know that they sell smaller sizes, that the least expensive option can only be sold if the customer (who may not know it exists) specifically asks for it. Does the Postal Service really want to be "like any other retailer"? Or does it want to be better?

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    They should be canvasing website who only offer UPS as a shipping option and sell the flat rate shipping boxes deal to them. Its in the spirit of competition and they should get out there and solicit business. They could also offer email birthday cards and holiday cards. They could also offer someone the opportunity to fax letters to from an east coast post office to a west coast post office and have it delivered next day. Its not that hard to come up with ideas to increase revenue. They could also get into the copy and fax business. How come the experts can not come up with these ideas?

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 11 months ago

    Uhhhh...like I said, why not change what USPS does to adapt. Your response just supports what I said. Being a big monopoly isnt in the equation. Simply offering the services the public needs and will use IS. I wonder how well companies like PAGE NET , you know, they sold pagers...I wonder what they look like today when you can get a no contract camera phone for about twenty dollars. business as usual, no matter how you try to hide it with number crunching and reports is nonsense.

    Try telling people c'mon, please dont drive your cars, ride our horses...you used to...and we have a lot of them...jobs depend on it , okay friends?

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    the postal service should start changing their lobbies to a shipping store. like fedex and ups has. the postal service must compete with the competion.also i am a postal employee and i see the waste of money by management daily. manegement has no people skills. the service would run more efficient if their were educated management.also the service needs to come up with an incentive to the eligable retirees.also the service has too many management titles. of course i mean too top heavy in management with high salaries.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    I ship through USPS Click and Ship. A great program until they lose a package. I have been trying to be refuned for four months on a lost package with tracking and insurance. I am getting no help. Who can help the little guy? $500 out with no help!

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 11 months ago

    Dear OIG,
    Why is the revenue per piece for competitive shipping products only $5.31 for the US Postal Service but $15.77 for FedEx, and $13.14 for UPS?

    Doesn't FedEx charge the USPS about $1 per pound based on the August 2006 contract? So a simple company that ships tools could stick 6 pounds of tools in a $4.95 flat rate box and FedEx would charge $6 to transport it instantly creating a loss of $1.05 not counting labor and other fixed/variable costs.

    I believe the competitive portion (Priority and Express Mail) of the USPS should be auctioned off to the high bidder with the acceptance and delivery portion retained for a fee of 20%.

  • Reply to: To Award or Not to Award: What’s the Postal Service to Do?   5 years 11 months ago

    Managers gave up overtime and cost of living to move towards performance based pay, unions refused to do the same. If Congress wants the Postal Service to run as a business then treat them like a business and get out of the way. If Congress wants the Postal Service to pay the same as the rest of the Federal Government then pay them the same, such as locality like all the other Federal departments. Pay Postal employees public transportation assistance like the other departments.

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 11 months ago

    A lot of good thoughts. USPS are you listening? Do you want to listen?

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 11 months ago

    Postal employees have a wealth of experience and ideas to help the Postal Service which they are not encouraged to put forth. I have been delivering mail for 30 years. I may be missing something here, but I have not been able to find any means of communicating thoughts or ideas to the USPostal Service beyond speaking to a floor manager. The only means of communicating written ideas that I have found is through local management, using a post office computer and postal code. Some management even seem to have a lack of knowledge of just how that works.This is not my idea of welcoming employee input.
    It all comes back to how the Postal Service runs its business. It is too orientated to military style levels of management, where you have to talk to appropriate levels. Dedicated employees too often feel left out of the loop. We're given directions without explanation, as if we have no knowledge worthy of hearing.
    The Postal Service could work wonders for itself if it would just rethink its employee envolvement, listen to "street sense", and be serious about change. Don't even mention QWL as an involvement process when it is widely seen as simply and ineffectual employee pacification process that diddles with formats of envelopes and repetitive posters and slogans. Please, lets get real, think outside the flat rate box!!!! I give my customers my very best, but I will be sorry to retire the postal service without ever having given it my best simply because
    there was no opportunity.

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 11 months ago

    I'm going speculate a response here...

    Dude, the Post Office can monopolize any business they
    want! Provided, they can create a balanced financial
    statement annually. For example, since they support
    the largest ground transportation fleet in the domestic business footprint, they can pretty much define the US DOT "SAFTEA" appropriations.

    Now let's examine this hypothesis one step further.

    They're existing business model can be utilized for
    nearly every U.S. highway transportation energy plan.
    Simply engage the life cycle of each transportation
    asset in the USPS fleet, it's energy consumption algorithm, and it's 2030 carbon consumption model.
    Now, simply employ a similar computation to it's existing facility assets infrastructure.

    Not roket science by any means.

    But, like the AT&T monopoly, it will reveal that this piece of our domestic economic footprint is no longer sustainable.

  • Reply to: 24-Hour Parcel Service?   5 years 11 months ago

    I would love to see the USPS deploy a similar service here in the US. I live in a rough neighborhood, on a major access street, and as a result have had packages stolen off my front porch when a UPS or FedEx delivery person just tosses them by the front door, in plain sight.

    Having the option (even for a slight fee) of having my packages delivered to a 24-hour self service location would be amazing.

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 11 months ago

    There are a few issues to address with new ideas: (1) what is our value proposition; (2) are we permitted to get into that business; and (3) does the reward match the risk, and are we willing to take the risk?

    1) Obviously no value. Lets all just toss around terms and hope the economy improves and raise the stamps to $1.50 each

    2) Are we permitted? You tell me. Does anyone ask....hmmm I would if it were my job... i am a mechanic.

    3)Nah, no reward could match the inevitable risk of becoming completely obsolete, a burden to taxpayers or dissolved into little private entities that will do whatever they want.

    Maybe the merit of our continued foray into $7 billion + net loss each year is worth sitting around and doing business as usual. If Congress could be contacted about prepayment for retiree benefits, i a speculating that they could be contacted about other things as well. I guess that's why I am a mechanic, and i don't have a fancy title or high salary.

  • Reply to: Preventing Workers’ Compensation Fraud   5 years 11 months ago

    After many extensive years in the postal septic system(the biggest pieces rise to the top),I'm not surprised to see them touting prosecutions of a VERY SMALL minority of workers(their own admission).Do you even mention how many of these "prosecutions" are thrown out or overturned?
    You want to save money and investigate fraud??How about prosecuting negligent management? Do you realize that over DECADES, NOT ONE management has EVER been prosecuted for lying,cheating,or denying compensation to those truly injured? Even though laws and punishment are already on the books?Meanwhile they get to "retire" on comp after doing all the dirty work,while never getting in trouble for it.
    You could save boatloads of money by going after the REAL trouble in the postal service-inept,incompetent management who lie,cheat,and steal at every turn,many times ordered to do so by higher ups in order to "fudge" the numbers. This will never change and you really don't want to prosecute the real frauds. That's why there's such a big deficit. Talk about Karma. I have seen many dedicated inspectors who have been told "not to go there" when it comes to mgmt. Until that changes,which I doubt it ever will,you'll never be financially viable or morally responsible.
    Meanwhile mgmt incompetence and bullying will continue to cause further injuries and hardship for those really injured while the true frauds and criminals get away with promotions. What a way to do business!!!

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 11 months ago

    we all see the problems, and many start withthe finger pointing..... but i definatley think we ALL agree that there is too much UPPER management!!! a few years back at one of the many congresional hearings, every union and the two postmaster assoc. and the supervisors assoc. leaders were all asked whats wrong, and they all said to much jumping thru hoops to equal upper managements numbers to make bonuses!! its so simple to see and fix, but congress wont step up to the plate and go after the real waste. why in the name of god are there 80 districts in the postal service? how many jobs could be dropped if we wnent to 50-60 districts,and even thats high! as for the work force, having only nine yrs as a city letter carrier all in one office i can only go by what i see here, but i will tell you this, the mailhandler, has got to be the most useless overpaid job in america!!!! they have no knowledge, they no nothing about the streets to the routes, they push around equipment!! stop with all this computer number watching to tell me what my day will take! you created routes to be 8 hrs a day,,,, leave them alone!! stop forcing, by threats city carrirs to pivot!! i totally agree with closing of lobbies, some cities have 5-7 not needed anymore, every city and town deserves 1, of course big cities need more but not 7!! close plants1 definatley......move the mail to bigger facilities, closing plants and lobbies, can help create more people being were there needed, at lobbies being covered by 1 employee. as for unit supervisors, they are needed, postmasters should be covering atleast 3 offices a week, not one in every office.... and there should be a mangement buy-out only.......get rid of all these overpaid sitting around do nothings, offer them 10k, and then watch them run out the door as you close 25 districts,,, hire mangement that has carried mail for atleast 5 years! and not the fat lazy ones who sucked as a carrier,, we have a new 204b, who is the postmasters sons friend, he cant be 22 yrs old, its embarrising, to think this kid is gonna tell a 20-30 yr veteran carrier that he isnt doing his job correctly!!

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 11 months ago

    I've worked for usps for years still not full time, i agree charge for hold mail and forwarding. We only need one supervisor not two. Having two unions in po's is bad, no employee moral, too much jealousy. We should all be the same. Routes should be evaluated the same. Pay should be the same. Let all carriers wear own clothes, cut out compensation for uniforms let us pay if we want to wear them. Other places I have worked you pay for own shirt or uniform. We make enough we could buy own clothes. Cost per carrier should help a little. I am willing to do so to help instead of going down to five day delivery. Rural carries have to provide vehicles if they don't have an assigned LLV, why not have everyone wear their regular clothes? We must not be hurtn too bad we keep hiring TE's and RCA's. Why not use people that we have?

  • Reply to: Brainstorm Ideas Part 2   5 years 11 months ago

    Yesterday I went to the post office in my neighbourhood and discovered that they were closed at 4:45p.m. All I wanted was a single stamp to drop in the box. The stamp dispenser machine was out of service and the woman was right then closing the door and told me she couldn't help me out.

    Based on this experience, I don't think there needs to be a small post office as such open and wasting money paying for property and employee. Perhaps the Postal Service should consider stiking a deal with the big grocery stores to install automated postal center machine with a box drop. It would certainly make life easier for moms and those shopping. The postal service will still collect revenue and pay less for space.

    It still gives someone like me and others the opportunity to mail our letters at our convenience and not having to beat the traffic.

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 11 months ago

    Tell your customers to order more magazines.

  • Reply to: Banking on the Postal Service?   5 years 11 months ago

    Wow, I am surprised by all the comments on focusing on "the main misssion" of the USPS. That might work in some industries, but mail delivery is on the decline. Typically, you look to find different ways to sustain your operations, especially with hundreds of thousands of employees. I'd like to keep my postman employed!

    Expanding to other services doesn't take away your focus (after all, nobody suggested the postal employees would be carrying around snake oil in addition to letters). The benefit is better foot traffic to a piece of real estate that is underutilized. The more people have a reason to go there, the more they will be inclined to send something in the mail. Limited bank services have are keeping the Poste Italiane in business and its employees on the payroll. Plus, people trust postal employees more than bankers.

    I say look at the good that might come out of it, and if countries like Italy and Brazil and make it work, why wouldn't it work in the US?

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 11 months ago

    I believe in Moore's law. Although, it's under pressure
    from economic anomilies.

    However, holographic technology is my prediction for
    next gen reader's.

    The physical assets required for this technology, from the prototype's I've envisaged, are without question
    less than ten year out. And, a wee little ancillary benefit just happen to be a nearly zero micro carbon footprint.

  • Reply to: To Award or Not to Award: What’s the Postal Service to Do?   5 years 11 months ago


  • Reply to: Brainstorm Ideas Part 2   5 years 11 months ago

    Let me ask you, do you think the public wants to see the Postmaster walking with the carrier because he is trying to intimidate the worker to work faster, or maybe that postmaster being involved in the community like fundraiser or food drive? I am sure they love seeing the postmaster walking down the street smoking and yelling into his postal provided phone when the public tells me they can never get a hold of him because oh wait he is never at the post office much anymore.. The new goal is to write up people doing there job right, but wrong, and removal is the new word... Oh ya why do you need a PM if the POOM is getting an office next to him?

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 11 months ago

    Carrier/Clerk/Mailhandler I think you have some wonderful ideas. I feel that they need to make employee more accountable for doing their jobs especially PM's and supervisors they should have to clock in when they get to work clock out when they go to lunch, doctor appointments, to the tanning bed, to an appointment to get their nalis done or what ever reason they leave the office for non postal activities they should then have to clock themselves in on a time clock when they return from this break/lunch and then be required to clock themself out at that same time clock that is located in the postal office when they leave for the day. I beleive they will find many PM's and supervisors are not even working THE AMOUNT OF hOURS THEY ARE PAID FOR.