• Reply to: What service is most important to you?   1 hour 36 min ago

    Hello Jane,

    Thank you for taking the time to notify our offices of this occurrence and we apologize for the inconveniences you have experienced.

    The role of the USPS Office of Inspector General is to investigate waste, theft, fraud and abuse within the Postal Service (USPS). Unfortunately, this issue falls outside of the jurisdiction of this office.

    However, please contact the Postal Service Consumer Affairs Office at (602) 223-3223, so they can look further into this matter for you.

  • Reply to: If you have been to a Post Office with a kiosk, but opted to wait for a clerk instead, what was the basis for your decision?   4 hours 16 sec ago

    Online or kiosks. And if I must then person.
    The post office workers in my area do not like the job, not afraid to get fired, and treat the customer like crap. I was not born in this country and look white. At fist my thoughts were
    "Reverse racism". The realized no, pretty much
    Everybody gets treated equally with standard "CRAP"

  • Reply to: Passing up Passport Revenue?   12 hours 1 min ago

    I have been trying to make an appointment for two weeks unsuccessfully. In this day and age, we are still asked to leave a message on the phone and wait for somebody to call back. The first time I missed the call and had to start all over again. Why can't USPS just set up an online system where people can see available time and make reservation?
    And you wonder why USPS is going out business???

  • Reply to: What service is most important to you?   22 hours 11 min ago

    92612924912561581832235420 i mailed this on 02/12/2015 and it still says that it is in ANAHEIM, CA 92899 Why would it still be their i need to know if this has been delivered as i cant get my money back untill it is could you please let me know the status of this item Please See Belowe thank you
    Jane DeBaets

    The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item departed our USPS facility in ANAHEIM, CA 92899 on February 16, 2015 at 7:39 am. The item is currently in transit to the destination.
    February 15, 2015 , 6:05 am
    Arrived at USPS Facility
    ANAHEIM, CA 92899
    February 14, 2015 , 4:36 am
    Departed USPS Facility
    PHOENIX, AZ 85043
    February 13, 2015 , 11:34 pm
    Arrived at USPS Destination Facility
    PHOENIX, AZ 85043
    February 12, 2015 , 3:49 pm
    Refused
    QUEEN CREEK, AZ 85142
    February 11, 2015 , 10:15 am
    Delivered, Front Door/Porch
    FLORENCE, AZ 85132
    February 11, 2015 , 8:42 am
    Out for Delivery
    FLORENCE, AZ 85132
    February 11, 2015 , 8:32 am
    Sorting Complete
    FLORENCE, AZ 85132
    February 11, 2015 , 4:58 am
    Arrived at Post Office
    FLORENCE, AZ 85132
    February 11, 2015 , 3:43 am
    Accepted at USPS Destination Sort Facility
    FLORENCE, AZ 85132
    February 10, 2015
    Pre-Shipment Info Sent to USPS

  • Reply to: Network Consolidation: It Takes Two … Phases   23 hours 56 min ago

    First off degrading service standard in effect is charging money for first class and providing third class service. That's called fraud! The consolidations are needed no doubt. But USPS is not laying employees off of shuting down Plants. The savings are questionable at best and again fraud at worse.

    USPS continues to procure processing equipment while volumes (demand) continues to decline. The entire company is being managed poorly. If you want to be treated like a "real" company you need to act like one.

  • Reply to: Network Consolidation: It Takes Two … Phases   2 days 21 hours ago

    The Philipsburg Mail newspaper uses the Exceptional Dispatch service to deliver papers to the Anaconda Montana 59711 zip code, a Post Office 30 miles away. This stop eliminates an 81 mile journey west to Missoula, Montana plus a return trip 350 miles east to Billing, Montana before delivery can be made 250 miles west to Anaconda, Montana, a final destination only 30 miles east of Philipsburg.
    This effort shortens delivery time regularly by four days. It would be beneficial to the newspaper and the Post Office if the Philipsburg Mail could drop off all papers that are heading east instead of delivering them to the Philipsburg, Montana PO where they would travel to Missoula, Montana and potentially Spokane, Washington before heading east.
    As noted, the journey west regularly adds four days to the delivery time of this weekly newspaper. This delay is unacceptable to our readership and advertisers. It is costing us business.
    The Post Office is an essential part of our delivery system. To date 60 percent of our papers are delivered via the P.O.

  • Reply to: Network Consolidation: It Takes Two … Phases   2 days 21 hours ago

    Network consolidation has already and will continue to cause massive delays. I am circulation manager of a rural newspaper in the midwest and service has tremendously slowed for us. We try to DDU drop our newspaper everywhere we can, but due to the shortening of hours the local post offices are actual open to accept mail, we have to mail some in sacks. Unfortunately, this means that some subscribers who live just 15 miles away from our office do not receive their newspapers for 5-7 days! Needless to say, those subscribers are (although mostly were, as most of them have stopped subscribing due to late news) very upset about the delay, and it gets increasingly hard to explain to them that it is not our fault that the delivery takes so long. At some point, the loss of subscribers is going to force us to deliver ourselves I guess.

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 13 min ago

    As I read this article the smoke started coming out of my ears! Then I read the comments posted and realized that I am one of many publishers who are infuriated at the complacency that resonates within the administration of the postal system. Instead of trying to clean up your act and provide the best service possible all you do is require more and more of your mailing customers to ease your load and on top of that, reduce the level of service! Unbelievable!! Any other privately owned business would have had to shut their doors a very long time ago!
    Our small weekly newspapers are located in the Central Valley of California. We take our paper to the local post office every Wednesday before noon. Thank goodness for the local postmaster who has instructed his employees to keep all of the papers that are delivered locally and in two other surrounding communities and they make sure that they are delivered the very next day. For any of our subscribers who are are of the area, the papers are now taken to West Sacramento Sectional Center, which I fondly refer to as "Never, Never Land." As other publishers have stated, many of the surrounding communities are not receiving their papers for 5-7 days, sometimes not at all and sometimes two or three editions are delivered together. This is unacceptable. And then I have to try and explain to my subscribers that it is out of my hands and I really can't do anything to solve the problem except send them another paper which in turn takes more money out of my bottom line. When it comes time to renew their subscription, it doesn't happen so again, more money out of my bottom line.
    There is not one person who takes responsibility for this lack of service! Lots of voice recordings, transfers to other departments but not a solution to the problem. Could it be that there are too many chiefs and not enough indians in the postal service? Who knows....because they aren't held accountable to anyone!

  • Reply to: A Penny for Your Thoughts?   3 days 1 hour ago

    Ms. Brooks,
    Please contact your local Post Office regarding this matter and they can advise you what to do.
    Thank you,
    Office of Inspector General

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 2 hours ago

    We are losing newspaper subscribers from out of the local area because of higher postage costs and slow delivery. People 12 miles down the road complain that they don't get their paper until Saturday, and we mail it on Wednesday. Email and online bill paying are certainly hurting your volume. The answer is not to increase rates, as it simply drives more people to electronic communications. Perhaps you should have sales on first class postage from time to time to encourage use. Buy four and get one free, for example. We now pay for software to fit postal service requirements. We used to use an Addressograph that imprinted the address on the front page, and we put them into the proper order by hand. The papers in the northern half of Minnesota were all in mailboxes the next day. Now we have Intelligent Mail, and it takes longer. Another idea: Have a contest to boost productivity. Give rewards like an extra week of vacation to workers at the most efficient sorttation facility, for example.

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 2 hours ago

    Our business has experienced a noticeable decline in service on delivery of first class mail to Lexington, VA. For the past few months, we will receive a large volume on one day, often a Monday, and then virtually no first class mail for several days, then another large volume day. Heretofore, our mail receipt volume was fairly steady, with predictable peaks around our billing cycle.

    This has affected our ability manage cash flow, and for our customers to remit payments promptly to us. If this continues, our business will have an incentive to explore more electronic payment options, further reducing our dependence on First Class mail.

    I believe you will find that may rural mail customers have experienced similar delays.

  • Reply to: A Penny for Your Thoughts?   3 days 5 hours ago

    I have been trying to find out how to return some free boxes to the USPS for two days , I called the 800 275 8777 number and someone was supposed to call me back that never happened. I have searched the USPS web sites to get info to no avail. I am trying to do the right thing. These boxes are still in the plastic wrap. Why can't I get a pick-up to return
    answers?

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 21 hours ago

    We need an accurate rural score that is not buoyed by urban centers. You'll find satisfaction stats are much lower.

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 21 hours ago

    Newspapers send millions of items through post offices across the United States on a daily basis. Further degradation to the already impaired service provided by the Post Office will impact not only our customers, but the customers of many of the businesses both of our organizations serve.
    To state "postal officials said they are confident consumers will not notice the service standard changes," seems at least disingenuous.
    Customers not knowing what the service standards are does not equate to customers not caring when the service is cut.

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 23 hours ago

    Thank you for the feedback regarding Postal Service delivery performance. The USPS OIG will be conducting several upcoming local mail processing facility consolidation reviews this year as well as a national review of the Postal Service’s mail processing operational and transportation changes.

    These audits will look at delayed mail and Postal Service delivery performance.

    OIG Blog Moderator

  • Reply to: Network Consolidation: It Takes Two … Phases   3 days 23 hours ago

    We write a rather large check to the USPS every week, 52 times a year. (USPS demands that we give them the check BEFORE they provide the service.) With the check is the week's mailing report, completed to the level of detail that USPS requires. We prepare our mailings to USPS specifications -- exactly. We label, sort, stack, bundle, sack and hod our mailings in delivery order, as required. We put those bags and hods directly on the loading docks of specific post offices. We do this every single week, exactly the way that USPS wants us to. All we ask is that they then take all these mailings carefully prepared to the postal service's exactly standards and deliver them to the addresses on the labels, as we have paid for. We do not think this is too much to ask. Yet nearly every single week, and sometimes for months at a time, USPS fails to deliver one or more pieces of mail as promised. We have endless delivery problems. And that's not the worst of it. The worst of it is that you cannot get a single human being at USPS to care or take responsibility for the problem or even to attempt to resolve it. What we get instead is endless rounds of kicking the can down the road, or passing the complaint on to someone else, or being told to call a certain phone number ... which usually goes to voice mail and from which a return call is never received. We have to tell our customers to file complaints at their local post office. Unfortunately, that never seems to do any good either. In short, the USPS does not do what we pay it to do and does not respond to complaints when it fails to do the job which it has been prepaid to do. The USPS is NOT a business partner, it is a business problem. It is like bad roads or a slow payer ... it is a problem that has to be managed. If we had a reasonable alternative, we would be gone in an instant.

  • Reply to: Should the Postal Service Monitor Packaging Supplies?   4 days 2 min ago

    Hello,

    Thank you for taking the time to notify our offices of this occurrence.

    The role of the USPS Office of Inspector General is to investigate waste, theft, fraud and abuse within the Postal Service (USPS). Unfortunately, this issue falls outside of the jurisdiction of this office.

    However, please contact your local Postal Service Consumer Affairs Office at 1-800-275-8777, so they can look further into this matter for you.

  • Reply to: Should the Postal Service Monitor Packaging Supplies?   4 days 3 hours ago

    There is a local private postal/shipping store in my city. If I bring USPS flat rate packages to their location, is it legal for them to ship at a higher rate? They told me flat rate is not a service that they offer. That may be legal, but is it legal for them to then charge by weight, as if it were not a flat rate package, even though I'm using the flat rate packaging? How do I report this if it's not legal?

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 17 hours ago

    Correction to previous comment (added 'increase' in 2nd paragraph):

    "Corporate commissioned an independent research company to study network rationalization and RAOI (Post-Plan) and were told in no uncertain terms, upon completion of the study, that these would cost us business and money in the long term. The decline in 1st class mail has flattened and should be on the rise by year's end. There was this little thing called the recession in 2009 as well as PCSRSFRA in 2003 and PAEA in 2006 which have cost us, the last two unnecessarily, BILLIONS. The one thing you and everybody else are either ignorant of or conveniently forget to mention is that 1st Class letter mail remains, as always, our number 1 source of income.

    The main problem I see with all of this is US Code Title 39 Section 101. Besides that fact that a combination of the destruction in 1st Class delivery standards in January and Phase 1 of consolidation have degraded our capabilities well beyond what was predicted by Corporate, and that Phase 2 is now not only unnecessary but will render us incapable of processing the enormous increase in parcel business everybody is counting on, is the FACT that everything that has and is being done to effectively 'privatize' us is against the law.

    Short version is that we're making billions and you should really stop trying to fix something that isn't broken..."

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 17 hours ago

    Corporate commissioned an independent research company to study network rationalization and RAOI (Post-Plan) and were told in no uncertain terms, upon completion of the study, that these would cost us business and money in the long term. The decline in 1st class mail has flattened and should be on the rise by year's end. There was this little thing called the recession in 2009 as well as PCSRSFRA in 2003 and PAEA in 2006 which have cost us, the last two unnecessarily, BILLIONS. The one thing you and everybody else are either ignorant of or conveniently forget to mention is that 1st Class letter mail remains, as always, our number 1 source of income.

    The main problem I see with all of this is US Code Title 39 Section 101. Besides that fact that a combination of the destruction in 1st Class delivery standards in January and Phase 1 of consolidation have degraded our capabilities well beyond what was predicted by Corporate, and that Phase 2 is now not only unnecessary but will render us incapable of processing the enormous in parcel business everybody is counting on, is the FACT that everything that has and is being done to effectively 'privatize' us is against the law.

    Short version is that we're making billions and you should really stop trying to fix something that isn't broken...

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 18 hours ago

    It is taking as long as five or six days for an in-county paper to reach us. Our Chelsea Reporter mailed March 19 arrived today, March 25. I'm getting my Wall Street Journals sometimes two or three daily issues at a time. That used to happen perhaps once ot twice a year. Now it is every week and sometimes twice. FIRST class mail in this town is taking up to 6 days according to the Postmark--in onje case, from the home of an elderly woman four blocks away (in town delivery pickup is handled by rural carriers); the other was from across the street (literally) but contained a check so it was mailed instead of put in his drop box. We are rapidly switching to electronic issuance and payment of bills, and are getting more and more out of town renewals for the electronic version vs. USPS--citing delivery delays. A paper from Galena day sorted to 9-digit ZIP code by a former president of the Illinois Press Association took 19 days to get here.

    Priority mail works fine, but is totally impractical financially to send or pay a bill or distribute a newspaper by mail.

    Many readers want an ink and paper product for a variety of reasons. The Warren Buffets (with whom I have college ties) and Rupert Murdochs of this world aren't going to put up with this kind of damage to a major part of this business, and publishers--a notoriously independent lot--are totally united on this issue. Please don't give us this cost v. service nonsense--you have a Constitutional duty and the anger from both publishers and average citizens are growing.

    I have discussed the issue with our local postmaster and the service centers. They say there is nothing they can do. Mailing a letter in Oologah which is sent and postmarked and processed in Oklahoma City and then returned for delivery in Oologah? Does anyone in your office know how to calculate mileages and vehicle speeds on a map??? More and more local mail is delivered by hand or email.

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 18 hours ago

    Au contraire on that "people will not notice". Renters are finding that their choice is between a $75 late fee from building managers, or posting their rent checks before their paychecks are deposited, risking a bank fee. I noticed the change in service standards when my payment to the postal credit union was received late, attracting a $25 fee.

    A complaint about poky delivery sent to the Board of Governors of the post office was returned to me; they sent me to the local consumer affairs office, which told me national management is responsible for these decisions (of course). I ashamed of the Board of Governors for giving citizens the run-around when the Board receives a complaint.

    Meantime the consolidation is burning up employees, according to the people I know who are in the USPS workforce and are being punished with extra workload.

    Shame on the privatizers in Congress and on the management of USPS for destroying the people's post office.

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 18 hours ago

    I publish a small weekly newspaper. Delivery failures occur on a regular basis. In the past year, I have filled a folder with complaints from subscribers. I send replacements to all of them. The most common complaint is that these subscribers are waiting up to 3 weeks for 1 single issue. This is all over the U.S. -- not in any particular state or region. It concerns me that I am losing subscribers because of the failure in mail delivery. It concerns me terribly that I cannot get answers from any postal representatives -- I don't care how high or how low on the customer service spectrum. On occasion, I will get the listening ear of a seemingly sincere postal representative who wants to get to the bottom of the delivery issues. Most of the time, I have actually had postal reps comment that they have no clue what the problem is or where it originates. I am totally concerned that many of my subscribers' newspapers NEVER reach their mail boxes. NEVER. It is as if the papers evaporated in thin air. I have postal approved software. I follow all guidelines in mailing out the papers. My office has been inspected more than once for the way papers are handled and prepared for mailing with no apparent problem. Some of my subscribers are asking questions of their local postmasters. Most of the time the answer from them is, "The problem is with the post office that sends the papers out." I disagree in my case. The bags and tubs are put on a mail truck and transferred to other areas. The local postmaster is not responsible for what happens after the papers leave that office. HOWEVER, there should be a way to trace them BESIDES publication watches which I find to be busy work for me, yet they provide no viable solutions. I feel helpless to improve this situation, and I see my business losing a lot of revenue. I have faithful subscribers -- mostly retired folks -- who actually DOCUMENT the day that they receive each issue. It is taking three weeks or more for each paper to arrive. Sometimes, that subscriber will get 3 issues at once. What other explanation is there for that kind of delivery other than the papers are laying over somewhere for long periods of time? Yet, nobody will admit to it. After reading many of these comments from other newspaper publishers today, I realize even more what a truly serious problem this is....and has been for months and months!

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 20 hours ago

    We are a small daily newspaper that switched to mail delivery a few years back. Since then, we have seen a rapid decline of our subscription base that directly coincides with the rapid decline in service from USPS. Like just about every other comment I’ve read, we have customers that call us on a daily basis who are upset because they did not receive their paper in the mail. We even have the problem of several postal carriers who like to hold delivery of the paper until the customer has other mail to deliver. This results in our readers getting three or four papers at a time. Of course, when this happens, our readers call us not the post office. As far as they are concerned, it is our fault they didn’t get their paper. They do not want to hear any excuses and quite frankly, get tired of hearing the same response.
    Bad delivery or lack of delivery results in a bad reputation for our paper and ultimately the loss of a subscriber. I can’t tell you how many times a day I hear “I want to cancel my subscription. I can just go buy my paper from the rack. At least I will get it on time.” Of course, we explain all the added benefits of being a subscriber, but that doesn’t always help.
    Less subscribers for us means less revenue for USPS.
    Yet, every time I contact our post master, I get nowhere. Out of pure frustration, in my last communication with him, I reminded him that we are a fairly large customer. And suggested that as a customer that pays for a service, if the service is not fulfilled as agreed upon, we would expect a credit to our account. I then expanded on that by saying we should be able bill the post office for the cost of every missed paper we end up delivering ourselves in an attempt to keep our subscriber. And that if we lost the subscriber due to their poor service, we should be able to collect that lost revenue from them as well. The only response I got to any of this was, “I will look into it and get back with you.” That was in September of 2014. I am still waiting on that response even after multiple follow-ups on my part.
    What is interesting is that when we first decided to switch to mail, the Post Master was so thankful. He said it kept him from having to lay-off two employees. So you would think the gratitude and customer service would be outstanding? What I do know is this: if we could have foreseen the amount of problems we would have with USPS, especially the amount of lost subscribers as a result, we never would have made the choice to rely on USPS to deliver our paper DAILY. I wonder what the state of USPS would be today, if they didn’t have any newspapers as customers…

    On a personal note, I have sent out mail on many occasions that never arrive at its destination. I also paid extra to have a package delivered by a certain date. After two weeks, I received a notice that I had a package I had to sign for. It turned out to be the package I mailed. The post office returned it to me saying the address was invalid. After much frustration and insisting they look into it, they sent the package again (for another fee) and it arrived with no problems. The kicker is, in all these cases, I NEVER got a refund for the money I paid them to get something from Point A to Point B. What other company can get away with customer service (or lack thereof) like that?
    If USPS does not address the decline in their service, they are going to quickly make themselves obsolete. There are too many other options for consumers. I know I would choose to pay a little more using another company to handle my packages, if I was assured it would arrive and arrive on time.

  • Reply to: Network Consolidation: It Takes Two … Phases   4 days 20 hours ago

    I am the circulation manager of the Watertown Public Opinion in Watertown, SD. We have several subscribers from small towns who receive our paper on a daily basis. We have had issues recently with the delivery time of our paper. They papers have been 2 to 3 days late instead of the one day delivery service. We have several small towns (Henry, Bruce, Britton, Gary and Canby to name a few) who have unhappy subscribers because they now received the paper 2-3 days late instead of one day which they are used to. We at the Public Opinion are trying hard to maintain or increase our subscriptions in these areas along with several cities in South Dakota. We would appreciate your help to keep the subscribers by providing consistent delivery schedules. Thanks for your help.

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