• Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    I have made contact with Consumer Affairs Representative
    U. S. Postal Service, Rio Grande District
    Things are showing promise. I hate to be one that causes problems, though I am only fighting for what is right. This forum gives me a voice. I believe I am being heard...things are now moving forward..Thanks

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    USPS has lost a $500 package with tracking and insurance. I have been trying to get this resolved since May. I have contacted USPS, Post Master General, every Politician I can find. Why does the Government make it so difficult to do what is right! I lost a $500 order, had my funds held by customer (another $500) and had to send another $500 out to satisfy customer, before they would release my funds. $1500 out of my pocket. It was tracked, they can't find it. It was insured, but they won't refund! The trust in USPS and my local Politicians are failing. They all send their letters for endorsement and vote, but not willing to help those in need. How does one person make it right?

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    The post office should bring back "pack and ship"!

    The post office should have notary services.

    The post office should have larger flat rate priority boxes.

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 9 months ago

    Why are we still paying the mystery shopper program?? If we are serious about saving money, cut it out now! Why do we still have cable TV on the TV in our breakroom? Get real. If it wasn't there, some people would have to find a new place to hand out all day. If my spouse or I lost our job, the first thing to go would be the cable bill, the computer bill and so forth, but not this nut house. Let's make the employees pay more for health care, cut there wages. If I could see realistic cuts being made elsewhere, I would be open to some givebacks, but we're still playing mystery shopper. And watching Cable.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    What happened to honesty is the best policy? There is no reason window clerks need to recite certain options. Instead, ask the customer what they want to do, then offer them the best service to fit their needs. Those clerks have to be tired of reciting the same thing over and over. You can tell they don't put any meaning into what they recite. If the staffing was adequate, there would be no complaints about long lines and swearing they will go somewhere else to send a package. Bring back customer service, that's where it needs to start to get back some of the respect that has been lost over the years from customers. It takes no time to drive away customers, but it will take a long time to get them back.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    i am surprised that nobody has mentioned the much criticized mystery shopper program, use of this program has been challenged not only by workers but by management. it is a huge waste of money.

    but how about this? staff the window so people can actually enjoy their trip to the post office. in my experience working at the window, it was hard enough to keep people moving, let alone having to harass them about shipping options. these days all people want is the cheapest option, not a 20 dollar overnight option, it sucks but thats the way it is. by the time people wait in line for 20 minutes because of no staff, the only thing they want to do is ship their package and leave, they don't want to be asked 20 questions.
    let each window clerk serve the people in their own way, we had some great window clerks that worked their butts off, but had management standing over them constantly, why when people can up sell without harassment do you force them to stick to an annoying and detrimental speech?

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    Well stated Maggie!! You're right on the money. There's nothing wrong with offering the premier services, but our employees should NOT be required to hide the fact that less expensive options exist.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    The poll makes the choices too difficult in that there really should be a combination of all choices. Certainly, the USPS should offer the most appropriate products and services to customers, often, customers don't know what those products and services are and consulting or "up selling" may be appropriate.

    The flat rate boxes are a great idea except that it is still often cheaper for customers to ship (with USPS or the competition) using ordinary packaging and standard rates. Flat rate boxes should be step priced so that, for example, up to 10 lbs is one fixed rate, 11-30 lbs is another rate, and 30+ pays the most. This still saves the majority of customers from having to calculate precise weight, making it easier to ship and making pricing more competitive. To provide comparable service to that of the competition, All packages should have a tracking bar code and it should be included in the shipping cost. Signature confirmation could still be extra, of course, but this would serve the purpose of improving the USPS's scanning percentage - something management always points to as a reason they can't get the business from major shippers like Amazon. Carriers wouldn't have to watch for which packages need to be scanned because they all do - and its an added value for customers.

    USPS should consider dropping parcel post altogether and lowering prices slightly for first class and priority parcels - this could drive increased volume and revenue in that area while streamlining the mail flow by having fewer routing options.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    The USPS must first regain the trust of the American consumer. Just like the person in a preceeding comment and their missing package. You have to remember it's things like that people remember. Customer service has to be goal #1, before any thing else. Otherwise all the other efforts won't much matter
    Get people OUT of management that don't have a clue in how to communicate with other people, esp. the public. The USPS must ALWAYS give the impression that they care. That is not always the case. Remove window clerks that are rude!
    Ask the customers what THEY want! It doesn't matter what we THINK they want. If the USPS starts giving the public the impression they are going to give the best service possible for whatever we sell, whether it be service or merchandise, the USPS will make tons of money! But it has to be action and NOT just words or the whole process will be futile.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    This survey is missing something VERY important...this option:

    The Postal Service should attempt to meet the basic needs of the customer in the most cost-effective manner possible, but apprise them of RELATED products/services that offer an increased level of performance.

    If an organization doesn't understand upselling or cross-selling, it has no business diversifying. And I can't even begin to imagine a clerk that either speaks broken english, or one that's been browbeat by management, trying to explain to a customer how voice mail works on a cell phone. I envision an exercise in futility.

    The culture of distrust in the Postal Service MUST change in order for this organization to diversify and conduct itself more like a business, than a government entity mired in a process over results, one-size-fits-all mentality.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    Another ween another question from the OIG, it seems even you guys could find ansewrs to your questions, please stop asking questions, we all know what's wrong, we should fix the problems not just asking usless questions.

    H'lima

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    The Postal Service should promote it's more profitable products. Other businesses do not offer every size to every customer - McDonalds employees are instructed to ask the customer if they would like "large" - they don't OFFER small & medium. If a customer wants those other sizes - they are on the menu. Just like USPS, whose "other sizes" are on the menu over the clerks heads. It is not USPS responsibility to educate every customer on the slower, less desirable services.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    McDonald's offers the customer the option to "upsize". They don't tell their employees not to let the customer know that they sell smaller sizes, that the least expensive option can only be sold if the customer (who may not know it exists) specifically asks for it. Does the Postal Service really want to be "like any other retailer"? Or does it want to be better?

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    They should be canvasing website who only offer UPS as a shipping option and sell the flat rate shipping boxes deal to them. Its in the spirit of competition and they should get out there and solicit business. They could also offer email birthday cards and holiday cards. They could also offer someone the opportunity to fax letters to from an east coast post office to a west coast post office and have it delivered next day. Its not that hard to come up with ideas to increase revenue. They could also get into the copy and fax business. How come the experts can not come up with these ideas?

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 9 months ago

    Uhhhh...like I said, why not change what USPS does to adapt. Your response just supports what I said. Being a big monopoly isnt in the equation. Simply offering the services the public needs and will use IS. I wonder how well companies like PAGE NET , you know, they sold pagers...I wonder what they look like today when you can get a no contract camera phone for about twenty dollars. business as usual, no matter how you try to hide it with number crunching and reports is nonsense.

    Try telling people c'mon, please dont drive your cars, ride our horses...you used to...and we have a lot of them...jobs depend on it , okay friends?

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    the postal service should start changing their lobbies to a shipping store. like fedex and ups has. the postal service must compete with the competion.also i am a postal employee and i see the waste of money by management daily. manegement has no people skills. the service would run more efficient if their were educated management.also the service needs to come up with an incentive to the eligable retirees.also the service has too many management titles. of course i mean too top heavy in management with high salaries.

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    I ship through USPS Click and Ship. A great program until they lose a package. I have been trying to be refuned for four months on a lost package with tracking and insurance. I am getting no help. Who can help the little guy? $500 out with no help!

  • Reply to: How Should the Postal Service Sell Its Products?   5 years 9 months ago

    Dear OIG,
    Why is the revenue per piece for competitive shipping products only $5.31 for the US Postal Service but $15.77 for FedEx, and $13.14 for UPS?

    Doesn't FedEx charge the USPS about $1 per pound based on the August 2006 contract? So a simple company that ships tools could stick 6 pounds of tools in a $4.95 flat rate box and FedEx would charge $6 to transport it instantly creating a loss of $1.05 not counting labor and other fixed/variable costs.

    I believe the competitive portion (Priority and Express Mail) of the USPS should be auctioned off to the high bidder with the acceptance and delivery portion retained for a fee of 20%.

  • Reply to: To Award or Not to Award: What’s the Postal Service to Do?   5 years 9 months ago

    Managers gave up overtime and cost of living to move towards performance based pay, unions refused to do the same. If Congress wants the Postal Service to run as a business then treat them like a business and get out of the way. If Congress wants the Postal Service to pay the same as the rest of the Federal Government then pay them the same, such as locality like all the other Federal departments. Pay Postal employees public transportation assistance like the other departments.

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 9 months ago

    A lot of good thoughts. USPS are you listening? Do you want to listen?

  • Reply to: Brainstorm Ideas to Help the Postal Service   5 years 9 months ago

    Postal employees have a wealth of experience and ideas to help the Postal Service which they are not encouraged to put forth. I have been delivering mail for 30 years. I may be missing something here, but I have not been able to find any means of communicating thoughts or ideas to the USPostal Service beyond speaking to a floor manager. The only means of communicating written ideas that I have found is through local management, using a post office computer and postal code. Some management even seem to have a lack of knowledge of just how that works.This is not my idea of welcoming employee input.
    It all comes back to how the Postal Service runs its business. It is too orientated to military style levels of management, where you have to talk to appropriate levels. Dedicated employees too often feel left out of the loop. We're given directions without explanation, as if we have no knowledge worthy of hearing.
    The Postal Service could work wonders for itself if it would just rethink its employee envolvement, listen to "street sense", and be serious about change. Don't even mention QWL as an involvement process when it is widely seen as simply and ineffectual employee pacification process that diddles with formats of envelopes and repetitive posters and slogans. Please, lets get real, think outside the flat rate box!!!! I give my customers my very best, but I will be sorry to retire the postal service without ever having given it my best simply because
    there was no opportunity.

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 9 months ago

    I'm going speculate a response here...

    Dude, the Post Office can monopolize any business they
    want! Provided, they can create a balanced financial
    statement annually. For example, since they support
    the largest ground transportation fleet in the domestic business footprint, they can pretty much define the US DOT "SAFTEA" appropriations.

    Now let's examine this hypothesis one step further.

    They're existing business model can be utilized for
    nearly every U.S. highway transportation energy plan.
    Simply engage the life cycle of each transportation
    asset in the USPS fleet, it's energy consumption algorithm, and it's 2030 carbon consumption model.
    Now, simply employ a similar computation to it's existing facility assets infrastructure.

    Not roket science by any means.

    But, like the AT&T monopoly, it will reveal that this piece of our domestic economic footprint is no longer sustainable.

  • Reply to: 24-Hour Parcel Service?   5 years 9 months ago

    I would love to see the USPS deploy a similar service here in the US. I live in a rough neighborhood, on a major access street, and as a result have had packages stolen off my front porch when a UPS or FedEx delivery person just tosses them by the front door, in plain sight.

    Having the option (even for a slight fee) of having my packages delivered to a 24-hour self service location would be amazing.

  • Reply to: Will Electronic Reader Technology Affect the Postal Service?   5 years 9 months ago

    There are a few issues to address with new ideas: (1) what is our value proposition; (2) are we permitted to get into that business; and (3) does the reward match the risk, and are we willing to take the risk?

    1) Obviously no value. Lets all just toss around terms and hope the economy improves and raise the stamps to $1.50 each

    2) Are we permitted? You tell me. Does anyone ask....hmmm I would if it were my job... i am a mechanic.

    3)Nah, no reward could match the inevitable risk of becoming completely obsolete, a burden to taxpayers or dissolved into little private entities that will do whatever they want.

    Maybe the merit of our continued foray into $7 billion + net loss each year is worth sitting around and doing business as usual. If Congress could be contacted about prepayment for retiree benefits, i a speculating that they could be contacted about other things as well. I guess that's why I am a mechanic, and i don't have a fancy title or high salary.

  • Reply to: Preventing Workers’ Compensation Fraud   5 years 9 months ago

    After many extensive years in the postal septic system(the biggest pieces rise to the top),I'm not surprised to see them touting prosecutions of a VERY SMALL minority of workers(their own admission).Do you even mention how many of these "prosecutions" are thrown out or overturned?
    You want to save money and investigate fraud??How about prosecuting negligent management? Do you realize that over DECADES, NOT ONE management has EVER been prosecuted for lying,cheating,or denying compensation to those truly injured? Even though laws and punishment are already on the books?Meanwhile they get to "retire" on comp after doing all the dirty work,while never getting in trouble for it.
    You could save boatloads of money by going after the REAL trouble in the postal service-inept,incompetent management who lie,cheat,and steal at every turn,many times ordered to do so by higher ups in order to "fudge" the numbers. This will never change and you really don't want to prosecute the real frauds. That's why there's such a big deficit. Talk about Karma. I have seen many dedicated inspectors who have been told "not to go there" when it comes to mgmt. Until that changes,which I doubt it ever will,you'll never be financially viable or morally responsible.
    Meanwhile mgmt incompetence and bullying will continue to cause further injuries and hardship for those really injured while the true frauds and criminals get away with promotions. What a way to do business!!!

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