• Reply to: Revenue Protection   5 years 8 months ago

    Please see this video to find out what the real purpose of the USPS actually is.
    http://www.youtube.com/watch?v=Jv1HyL6hfWY

  • Reply to: Crime Takes No Holiday   5 years 8 months ago

    How do I report and have investigated the theft and illegal misrouting of my mail by Postal Employees? How can I get the mail illegally collected during an estate matter from a crooked attorney, who through false documents misrepresented himself as an administrator.?

    Thank You

  • Reply to: Revenue Protection   5 years 8 months ago

    As a major mailer, there are two ways to look at this issue. The first is directed at mailers who are intentionally trying to defraud the USPS by claiming discounts or classifications of mail that are not warranted. In those cases, the USPS should use the Inspection Service to intervene and punish the guilty parties according to the letter of the law. There is no place in our industry for those people.

    The second (and probably most likely to happen) is the everyday mailer (regardless of size) who is just trying to do the right thing and makes a mistake. In our case, because of major investments in support systems and production technologies, we expect mistakes to be the exception to the rule. There is no place in these situations for the heavy-handed approach of the Inspection Service. Unfortunately, the USPS takes the approach that everyone is treated equally when dealing with revenue problems.....they're all part of the problem and considered guilty. For the majority of mailers who fall into the category of loyal customers trying to do the right thing in a very complex, DMM regulated environment, this only creates risk in doing business with the USPS because of the severe penalties for honest mistakes, and then fear that the long arm of the law (Inspection Service) will show up at your door with a badge and a gun to impose justice.

    If that's the way to keep customers and attract new business, we've been doing things wrong for my entire career. Stupid us....we work out problems with our customers through continuous and immediate feedback and develop business relationships that facilitate the TRUST needed to maintain those relationships.

  • Reply to: Revenue Protection   5 years 8 months ago

    It should become SOP that all Media is inspected at acceptance point. Actually, should be SOP that Media brought to the counter is brought unsealed, then we seal it and stamo it inspected. All need to enforce guidelines. More than once I have had customers mad at me because I wouldn't let them Mail newspapers at media rate, but pm knew and allowed them. Need tyotop feeling sorry for people, if it doesn't qualify, they pay PP. Is this service really even relevant anymore?

    Also, need to stop letting off PMRS and PMS who steal money orders by letting them resign. Even if they confess they should be prosecuted in public to show it won't be tolerated.

  • Reply to: Revenue Protection   5 years 8 months ago

    this is another joke of a question.

    Just today Dec 7, 2009 management told clerks to STOP renting PO boxes so that management can close the processing and distribution facility in san diego ca. this facility is a needed facility but the PAC area office does not see the need.

  • Reply to: Mystery Shoppers   5 years 8 months ago

    Character, it is not so much the selling that is the issue for most of us, it is what we are being "forced" to upsell, and the script that we are supposed to use. Most customer are pretty easy to read, and you can suggest products and services to meet their needs with out sounding pushy. If a customer comes up to you and says that they don't care how long it gets there, why should you suggest Express? Why should we have to explain insurance when it is self explanatory?

    We should simply ask the customer how quickly does it need to get there, like we used to do, and we can suggest the service that best suits thrie needs. Most regulars know exactly how they want to ship, so why suggest something that you and they know they won't use?

  • Reply to: Revenue Protection   5 years 8 months ago

    Find a way to eliminate Media Mail, or to strongly discourage it's use. It is a service that is too often abused, and we lose money on it anyway. Either that, or create a special mailer just for that service so that it is not abused. Maybe even a see through mailer. Even though it is the only class of mail that is not protected against inspection, I do not want to open a media mail package for fear of accusations of rifling.

  • Reply to: Betting on the Postal Service?   5 years 8 months ago

    End the USPS. It is an obsolete entity, gives terrible service, provides no customer support (except blaming the customer) and is not competitive. It is time to mercifully put it to sleep permanently. Absolutely NO Tax money should be handed out to the US Postal Service.

  • Reply to: Revenue Protection   5 years 8 months ago

    FSS does not always cancel stamped flats -- if carriers don't hand cancel these things, they can easily be reused with a new label placed over the old -- how many carriers do you think are taking the time to cancel stamped flats?

  • Reply to: Mystery Shoppers   5 years 8 months ago

    I enjoy seeing these posts. Some of you in 'small' offices may know everyone that comes in your door. Although your office probably doesn't make enough revenue to pay your utilities plus your salary. Everywhere I go, I get asked "if I would like to open an account because I would save 10% on my purchases today or would I like fries with that?" Those people get paid $10 an hour and can follow a script. I say 'no, thank you'. I don't get mad like some people claim that customers get annoyed that they are asked how they would like to do business. If it's so burdensome bid to another job so someone who wants to come to daylight hours can. I've seen ideas on revenue generation or revenue possibilities for things other than USPS services....we can't even get our clerks to have faith in our own product!

  • Reply to: Revenue Protection   5 years 8 months ago

    Perhaps allowing postal employees to handle all that is outsourced would be a fine step. Outsourcing was allowed when the Postal Service had more work than it could handle. Now the tides have turned, it is time to protect the employees of the Postal Service by allowing them to take on this work. There is an offer on the table for the Postal Service management to save money. The postal employees will provide the service cheaper that what is currently being paid. Why won't good business thinking managers accept this offer?

  • Reply to: Mystery Shoppers   5 years 8 months ago

    As a consumer, I find upselling to be rude. Don't push unnecessary goods or services on to your customers. Employees should naturally feel the desire to perform for their employer, using secret shoppers means that you have no faith in your employees; which in-turn, breaks the trust that personnel initially have when starting with the company.

  • Reply to: We “Advertise” for You?   5 years 8 months ago

    I read on APWU's website regarding the postal services financial problems. The bulk of our business seems to be in big mailers. So..USPS cannot survive without them and they actually cant survive without USPS. So...it appears the convincing needs to start with them. Just a thought..could we not offer some incentive to customers who purchase a postal product in exchange, they receive an incentive to purchase from the advertiser? Coupons seem a little risky here, could the receipts we provide at the windows have the advertisers logo (and ours) with their incentive discount? similiar to what some retailers are actually already doing on their in store products. Use CVS and Walgreens as an example. (they solicit certain brands for discounts)
    The consumer will keep the coupon (crucial in todays economy)and most consumers are really to busy to cut and hunt for these coupons anyways...these will be "ready to go" for redemption. So, we will most likely have less mail to deliver if the "advertisers" choose this option, but the USPS can put more converted carriers to clerks on the windows improving customer service. Which is likely to grow with satisfaction...Make the logos with color if you will. It seems as though we may save alot in fuel charges anyways. This will not eliminate home deliveries for ads altogether, just some choice retailers who may want this option. The USPS would receive negotiated fees for this service to advertisers and local eateries...just a thought

  • Reply to: We “Advertise” for You?   5 years 8 months ago

    I actually voted no on this issue. But I had thought of this possibility in the past. For postal revenue purposes of course. Yes, we are in trouble and have to look at all prospects. Im actually relieved to see the USPS exploring various avenues and broadening their horizons. Whether these ideas are implemented or not, at least the USPS is widening the scope of ideas and getting creative until their "Eureka" moment. Why wont this work? The USPS is the most trusted government agency as indicated by polls. Where would the discretion be regarding on what ads to display? And since the public trust the postal service, would we be endorsing such company? Should we only display Better Business Bureau top 5? We wouldnt want to be associated with "fly by nights" and unscrupulous companies regardless of their prime endorsement fees.We would go down faster than a house of matchsticks in reputation. How could it work? The companies interested could 'bid' on their ads. And as a consumer, I would assume it would be an endorsement such as USPS teaming up with chick-filet and Hallmark, yes, they are reputable, consumer friendly, respected companies and should be the only type of companies USPS even considers. Clean all american, long standing images. After all, lets not get tacky here. And of course it would have to be for a limited time not written into another postal organizational act. I am saddened about the USPS structural troubles and financial problems. It appears another dependable nostalgic service is diminishing before our eyes as we try to hold onto hundreds of years in the making with no resolution in sight. Watching as an old friend silently slips away..I realize it is all about the dollar and no one seems to be able to survive without it,but we must think of what impressions we are to portray and what need we are going to full fill for the american public. How can we stay afloat doing just that? Think USPS just keep thinking! Before you give it all up, get the publics view..dont throw suggestions out there such as do you want 5 day deliveries?...Do you want to pay more for stamps? etc...Ask the public what they want from their postal service and request their suggestions...then deliver it.

  • Reply to: 40 Years Ago   5 years 8 months ago

    The P.O. is in deep doodoo because of the requirement of promoting only those with sheepskins. You can be as dumb as a log, not know how to treat or talk to people, but have a diploma you can enter management. Complain to the PMG about a real bum of a manager i.e. Sr. Plant manager) and nothing happens. If you act like a senior manager you will be terminated. That is the real problem. Like the military: if something is wrong or happens go down to the lowest possible level to blame someone.

  • Reply to: Mystery Shoppers   5 years 8 months ago

    Here's a thought- The mystery shopper program as it stands is useless. Instead, just have the customers fill out an online survey, similar to how Home Depot does. Also, give the customer an incentive to fill out the survey- a gift card of some sort or maybe a roll of stamps to randomly selected participants. In the end, you will get the voice of the customer who counts, not the one who doesn't.

  • Reply to: We “Advertise” for You?   5 years 8 months ago

    The Postal Services own products, yes, others NO. It would take the unique quality away from the service.
    Maybe next we could sell ice cream from the back as they drive around the neighborhood's
    Geez...who is the brainchild behind that idea??

  • Reply to: Crime Takes No Holiday   5 years 8 months ago

    I work for a defense law firm and I will agree with the article that shoplifting is on the rise.

    Do not be tempted to shoplift! The district attorneys in the San Jose area are really coming down on this crime. Our clients are often shocked to hear that they can potentially receive a misdemeanor on their record for stealing a $10 item. If they get a criminal record for a stupid mistake, they will regret it for the rest of their life.

  • Reply to: The OIG Wants to Know How You Feel about Sick Leave   5 years 8 months ago

    Buy back all sick leave. If the workers have no sick leave, absenteeism would be minimal. Also, the imbecile managers could stop pretending to be leave administrators.

  • Reply to: Mystery Shoppers   5 years 9 months ago

    Mystery shopping programmes should be designed to enable staff members to improve their service levels, identify training gaps and also motivate them. Employers should definitely avoid staff members feeling like they're being controlled. The programme obviously needs to be re-evaluated to give staff more of an input.

  • Reply to: We “Advertise” for You?   5 years 9 months ago

    Why would the postal service pay someone else to sell space on their trucks. I am sure if the postal service can deliver a package anywhere in the world surely they are able to sell ads. People should buy ads showing the world how sorry congress is. After watching CSPAN I can see why all government agencys are in the shape they are in. It make me sick to see grown people act like 5 year old kids.

  • Reply to: We “Advertise” for You?   5 years 9 months ago

    The best company the Postal Service can advertise for is itself. Making a few bucks selling ad space on delivery vehicles only takes away from its own brand awareness - which is what is really important.

  • Reply to: We “Advertise” for You?   5 years 9 months ago

    We need all the advertising we can get ourselves. Seems it would make more sense to advertise our own products, services (i.e. free carrier pick-up), website, etc. rather than someone else's on our vehicles, and to replace outrageously costly TV commercials with this source of advertising.

  • Reply to: We “Advertise” for You?   5 years 9 months ago

    Selling space to advertise is a good way to increase revenue, we just have to have a better type of displayed used on the sides of vehicles. The last type of ad decals that were used caused a lot of damage to the paint on the vehicles when they were removed.

  • Reply to: We “Advertise” for You?   5 years 9 months ago

    Why not advertise our new banking services?

    USPS Banking please check out USPS.com.

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