• Reply to: For Better or For Worse   5 years 7 months ago

    There are a few threads running through all of these comments. The first is that the average employee cares about the Post Office. The second is that in actuality there is no business model working. It is merely upper, middle and lower management running scared. And, sadly, it appears that the only people who are responding to you are the worker bees.
    Just after World War I Congress almost shut down the United States Military Academy at West Point. There had been a hazing incident and a cadet died. The Army pleaded with Congress for one last chance. They sent in a young dynamic officer to be Superintendent. He called the Corps of Cadets together and spoke to them. " From his experience in the Great War he realized that West Point MUST CREATE LEADERS OF MEN----NOT DRIVERS OF MEN". We need the same.

  • Reply to: For Better or For Worse   5 years 7 months ago

    The answers are all here, Management is top heavy and poor at best. Fire 3 postal supervisors and hire 1 professional manager and allow them to Manage, not micro-manage.

    Get back to basics, eliminate the 12 different goals for a bonus, just use EXFC and leave it at that.

    Investigate a few supervisors and managers for a change, most are fudging their numbers and commiting fraud against the USPS because they get bonuses based on those fradulent numbers.

    Make supervisors responsible for the contractual violations they commit, craft employees are getting paid huge amounts because supervisors try to beat the contract rather then manage within the negotiated limits of it.

    One more thing I would like to see is the OIG act on some of these blogs, we read them and respond to them but little is done about the feedback given. Starting to look like more lip service from the upper levels.

  • Reply to: For Better or For Worse   5 years 7 months ago

    I almost voted for "Employee morale, recognition, and feedback" but the real critical vote is " senior leadership". Absolutely everything starts with leadership. Leadership excellence leads to employee excellence which leads to satisfied customers which leads to financial results & repeat business. (Disney's business chain from the Disney Institute). Like it or not, leadership is the key.

  • Reply to: For Better or For Worse   5 years 7 months ago

    the climate is horrible. i just retired and got my retirement certificate via priority mail and was not even signed. The place is toxic, unfriendly, and was just about the worst job I ever worked at.

  • Reply to: For Better or For Worse   5 years 7 months ago

    I'v worked for the post office for 15 years and this is the worst managed company I'v worked for. I'v been active military, worked for a fortune 250 company,and currently in the military reserves. I'v watched managers with EEO's, plant evidence to write letters of warnings and get caught, dump DPS in the outgoing mails and get caught be promoted over and over. Yet the OIG seems to only go after some low affending craft employees. Maybe the OIG should start by looking at its own priorities first. Why do I stay on with the PO? Pay and benefits.

  • Reply to: For Better or For Worse   5 years 7 months ago

    A good example of why the Postal Service's employees moral is so low is an employee's mother passed away and the supervisor required the employee to bring in documentation to prove his mother died in order to use HIS sick leave to bury her.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Get rid of bad supervisors, plant managers, and postmasters. Most of them have had formal complaints filed by employees and the unions. Look at these complaints seriously and FIRE these bad apples. They are the reason there is low moral. Postal workers want to be treated with dignity and respect. Getting rid of the bad management would be a great start in improving the working conditions of all craft employees. How many law suits have to be filed? How many EEO settlements have to be made? How many grievances need to be won? Keeping the bad supervisors is so costly to the Postal Service. Why won't anybody listen to what the workers are saying???

  • Reply to: For Better or For Worse   5 years 7 months ago

    The rank and file have, by my observation, ZERO faith in upper management's ability to lead us forward. The micro-management of every detail has turned postmasters in to policy-passers.

    Upper management wants congress to let them run the USPS like a business. A good business hires local managers to run their offices efficiently. Upper management has no clue what they are doing, and in the business world they would be out of work.

    If this continues, we're doomed.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Sirs, in no particular order :
    1) recruit managers from the best of employees, not the worst
    2) stop the repetitive wasting of money, the harrassment of employees, and the destruction or workplace morale by managers who cannot or will not adhere to the contract.
    3) hold managers responsible for their negative actions as well as giving them bonuses
    4) demote managers who are obviously incapable so they do not get passed up the chain as what happens now.
    5) streamline management and administration; our manager to employee ratio is 1 to 8 while private business is 1 to 25. How can we live with that kind of overhead ?
    6) narrow the gap between L'Enfant Plaza and the field so that national programs like C.O.R., Standardization of Cases, etc; which have not worked and hurt the carriers productivity are halted BERFORE they are spread to far.
    7) ASK the employees what works and what doesn't. We are your producers not your enemies !

  • Reply to: For Better or For Worse   5 years 7 months ago

    There is no communication from management in our office. We know of upcoming changes only through rumor. Our opinions are never solicited so they make changes that don't work and end up costing money. Our customer service is horrible. Carriers don't have time to maintain their routes. Many, many VH and forwarding problems from frequent route changes. We had 120 clerks at one time and 3 supervisors. Now we have 43 clerks and 3 supervisors,and they work 6 days! If the PO hired honest, talented managers they wouldn't need so many managers managing managers and we could spend the money on the front line employee that provides the service. Listen to the employees, we know how to provide service at reduced cost. The managers sitting in meetings are clueless to the reality.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Yesterday was a great example in our office as to the current state of affairs at the post office. It was the day after a holiday, a snowstorm, not enough carriers, but plenty of managers standing around wondering why the mail didn;t get delivered. One of our managers is a 204b (letter carrier), that SHOULD have CARRIED mail yesterday, but instead he was scheduled as a manager. Why? Why do we need 2 managers managing 5 carriers?????????? This shortage of carriers resulted in a large number of customers that did not get mail yesterday in our town simply because we didn;t have the manpower to get it all delivered. Not only that, but all of the carriers were in penalty overtime which certainly doesn't help our bottom line either. The people running the post office ought to be ashamed of themselves.

  • Reply to: For Better or For Worse   5 years 7 months ago

    All we do is move the mail. Why is everything at Headquarters such a secret?

    If consolidations need to take place, then get on with it! It shouldn’t take 4 or 5 years to make a decision and follow through.

    This company has way too many layers of management. We’re so top heavy we’re on the verge of toppling over. The only segment of the Postal Service to grow in employee numbers in this economic downturn and mail volume decline is Headquarters. Something is fundamentally wrong with our leadership (or lack thereof). We don’t need more VPs. I think 40+ VPs is plenty for any company. Potter has got to go. He has demonstrated an inability to make a decision and get things done. AMP is a prime example.

    The threats and intimidation at all levels is causing employees to dread coming to work. All we do is move mail. It shouldn’t have to be this way.

  • Reply to: For Better or For Worse   5 years 7 months ago

    CURRENT MANAGEMENT MUST GO!!!!

  • Reply to: For Better or For Worse   5 years 7 months ago

    I would venture to say that the environment within the Postal Service has gotten much worse over the years. Constantly berated by upper management, forced by upper management to falsify scanner scans, checklist after checklist, too many "support" people who have no clue what really goes on in delivery or processing. Upper management mandates stupidity, that mid level supervisors need to impliment, making them look like idiots. Priorities are not delivery or processing related, Get Carriers back by 5 yet if 1 piece of local originating mail comes back off the street as 3M mail send a Carrier back out.

    How about getting back to basics instead of crap like Mystery Shopper, IBM dropping mail in boxes, mock zero bundle. Why cant our support people drop letters in boxes or use planet code to track mail, why cant support people or other Supervisors perform mystery shopper tasks.

    It just seems the Postal Service has become one big numbers game. Do whatever it takes to get "that" number lie cheat or steal, but get that number.

    Its sad when employees would rather deploy to Iraq, or Afghanistan then come to work at the Post Office!!

  • Reply to: For Better or For Worse   5 years 7 months ago

    Well this looks like it could be a very good chance to tell it like it is. Than you all can reply and tell me how you think it is and than we all can sit back and keep blaming everyone and everything for the mess we all are in.
    The Postal Service:
    Yes Service!
    No we aren’t even close to Service anymore.
    The craft employees;
    The good, bad and extremely lazy
    The Management;
    The good, bad and extremely lazy
    I have seen them all folks and today we are still where we were yesterday, the sense of urgency from all employees of the Postal Service is non- existent.

    We could care less about getting it done every day and making sure that the people that pay the bills (for those of you who forgot it’s the same people that use our services)…
    But, we can and do tell everyone within ear shot just how bad each of us is. Day in and Day out all we do is keep telling everyone who will listen just how UNDERPAID we are, how the work environment is TOXIC, and how unfair EVERYTHING we have to do is…..
    But every two weeks we all EXPECT that pay stub to show up and allow us all to pay all those bills that we have, keep the roof over our heads, put food on the table and make sure that when we want something (even when we can not really afford it) we should be able to “JUST DO IT”…………..

    Will the well run dry? We all think it will just keep coming and coming………..
    WAKE UP EVERYONE, GIVE THAT 8 HOURS EVERYDAY (NOT JUST ON THE DAY THAT YOU FEEL LIKE IT), TREAT EACH OTHER WITH DIGNITY AND RESPECT, QUIT COMPLAINING ALL THE TIME, HELP EACH OTHER WHEN YOU SEE OTHERS JUST NOT UP TO PAR FOR THE DAY, AND SAY THANKS TO SOMEONE ONCE IN A WHILE, BECAUSE YOU KNOW AS WELL AS I DO WE HAVE ONE OF THE BEST PAID, BENEFITS AND RETIREMENT LEFT IN THIS BIG OLD USA.

    If we all would just take a look at what others don’t have, what they are not able to do anymore, and what they wish for ( just a good paying job, some benefits and OMG a retirement to count on)…………………… MAYBE JUST MAYBE WE ALL WOULD COME TO WORK EACH AND EVERYDAY TRYING TO MAKE THIS PLACE BETTER THAN WHAT CAME BEFORE US INSTEAD OF TRYING TO TEAR IT DOWN LIKE WE ARE DOING EVERYDAY..

  • Reply to: For Better or For Worse   5 years 7 months ago

    In college the Information and Systems Analysis instructor said:
    "Anything can be automated, but not everything needs to be automated."
    Automation may be faster but it sure is not as accurate. I agree that there is way too much management and micro-management from higher levels.
    I gave about 2 seconds thought to going into management, no support and too easy to be let go. I never thought that unions were necessary until I started at the USPS. I believe in service first. I got 2-5 years till I retire and I'll serve my patrons till then.

  • Reply to: For Better or For Worse   5 years 7 months ago

    If you want to make the PO a better place to work, eliminate the word "COMPLIANCE". It has to be the most demoralizing word out there. There are more respectful ways to get the job done than through threats and micromanagement.

    If it wasn't for the pay and benefits, the PO would have a turnover rate worse than McDonald's or Walmart. It is the only reason I stay.

    Also, eliminate PFP as it stands now. I am at a level 11 office where I am lumped with all of the other 11-16 offices, who, as a group are doing lousy. Where is the incentive to do a good job when you know you are not getting a raise next year because of how other offices are doing? There is none. And when you do a good job, they raise the bar so high that you cannot reach it. Then you look terrible.

    Treating us like we cannot do our jobs by making us fill out pointless reports and scans is not going to make the PS a better place to work. Treating us with respect will.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Just once, why can't the OIG monitor a group of supervisors for a day, and audit the "work" they do?? Typical Supervisors day:

    1 hour managing employees (actually giving instructions etc.).
    30 minutes a day handling customer complaints/inquiries.
    2-3 hours, surfing internet, smoking, hanging out on dock, jabber-jawing etc.
    1 hour generating meaningless reports that no one really needs or actually reads....
    1 hour eating, talking to clerks.
    45 minutes talking to other supervisors/postmaster etc.
    45 mins-1 hour on cell phone....

    that's a TYPICAL day. Does anyone disagree, anyone at all...

    That's why morale is bad. THe OIG hounds craft employees constantly Boasts when they catch someone on comp doing something they shouldnt be doing. They constantly perform "audits" on every craft function. But not once, not one time, not even once in all the thousands of reports they have generated over the last ten years have they attempted to monitor (from the gallery/covertly) the actual tasks performed by a supervisor.

    And now they wonder why OUR morale is bad???

    Please post if you agree.... Isn't it time someone audited MANAGEMENTS performance?

  • Reply to: For Better or For Worse   5 years 7 months ago

    Its all going away, like the auto assembly line, the switch board operator. Say goodbye to the "good old days". Cause these are the "good old days".

  • Reply to: For Better or For Worse   5 years 7 months ago

    #1 Micromanaged from HQ to Area To District - Even the MPOOs have to get approval for about anything

    #2 Entitlement mindset - craft & manangement alike - effective discipline is almost impossible

    #3 Extremely poor employee morale - See above; employees can only take so much of working along side of somebody that won't pull their wait. Before long they will take the "can't beat them, join them" attitude.

    #4 Computers & reports - Computers have done more to harm the USPS than can be measured. Due to the endless reports and data input now required managers do not actually have time to run their offices. This is a double negative as it also paints a perspective to craft that management doesn't do anything. The redundant reporting is ridiculous. Additional redundant reporting is also used as discipline for missing any of the reporting deadlines and other ridiculous goals. Management can't "manage" because they don't have the authority and can't get away from the computer long enough to observe operations.

    #5 Complement (or lack of) - It takes so long to get an employee replaced. Very few places have enough employees to get the job done PROPERLY and almost nobody has enough employees to cover vacation time. The USPS needs to implement some type of plan for cross craft utility employees to help in situations such as above. My office has a PTF city carrier that gets 2 hours a day & 3 Clerks that can not get a day off because there is nobody to cover for them. Why not allow the PTF carrier to fill in as a clerk when needed. It would help both crafts. The carier gets more hours & the clerks get their leave.

    I could write a book with much more detail but the things listed above make up a large part of the root problem.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Reaction to the current financial crisis has destroyed morale. Clerk hour budgets cut to the bone regardless of the amount of work to be done. Management violating our contract all over the place by bringing in clerks for only 2 hours, then sending them home and PM doing the rest of the clerk work, when that was not history of the office. Give years to the company, and they throw you to the dogs, we don't care of you can buy groceries, you are out the ddor, and the PM will do all the work, or violate your contract again and pay the RCA to do it so it doesn't show up as clerk hours. If it wasn'tr for needing the health insurance, many would be out the door. Customer service is lousy- Mail late to the PO Boxes, bulk Mail with in home dates received past the dates, and on and on. But all that matters is staying in the clerk hour budget set by the PM, becuase if not PMs threatened they will be replaced. Meanwhile expect clerks to work a fraction of the hours they used to, but must be always available. Very discouraging to see clerks take the early out, then the office cuts window hours so the clerks won't have to be replaced. They are burying the Post Office. How do they expect to bring in revenue, when the Post Office is only open a few hours a day? We need to bring people into the office, then utilize the high volume of traffic by selling them a product or service. Otherwise, why have a retail location at all? Just being open a few days is really ticking people off, and they will not go to the internet to buy Postal products or services, they will go to automatic bill pay, and other companies. Most of our customers are older folk who are not going to be driven to the internet.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Change the way city carriers are paid so that they are paid similar to the way rural carriers are paid. I'm sure an industrial psychologist would agree, city carriers have no incentive to work quickly. If they work hard and finish their route, they are given more territory to deliver or they must take AL because they finished early. In the city carrier craft, every day is a pay negotiation between the supervisor and the carrier. It's ridiculous. Rural carriers report to work, do their job and leave for the day. And rural carriers get paid the same thing every day. No need to negotiate OT or undertime with their supervisor. Paying city carriers evaluated compensation would require less supervisors. The Supervisor Workload Credit Worksheet already recognizes this because you are given less credit for rural carriers than for city carriers when calculating the number of supervisors needed in an office. You want to save the post office millions? Put city carriers on an evaluated pay system.

  • Reply to: For Better or For Worse   5 years 7 months ago

    After thirty three years of faithful service, I give up! My pay has gone done in each of the last two years,(over 6k per yr) I got to furnish a mail delivery vehicle during the $4 per gallon gas, if you could find it, with no additional compensation. The people who actually touch mail are treated like criminals now. Management needs to define the words "manage", "threat", "harass" "hostile work environment" their is a difference! The 1 per 5 ratio of management is a joke in the real world. The postal service uses any new technology like scanners as a vehicle to harass and threaten the employees who actually work! I just don't get it, the carriers leave the building in around three hours and managers are sitting in a now empty building playing on the internet, why don't they have to take 3 hr lunches like clerks? or just cut their pay to 1/2 a days pay? Yes it has gotten a lot worse in the last ten years, no direction, why should the employees who actually touch mail be treated like the enemy now?

  • Reply to: For Better or For Worse   5 years 7 months ago

    Switch to evaluated routes. The current system for route evals and workload is completely unfair, disincentivises hard work, and then requires a costly and harassment filled monitoring structure to maintain.

  • Reply to: For Better or For Worse   5 years 7 months ago

    Rural carrier for 25+ yrs. Seen many changes, most in past few years are not for the good. Poor customer service. Too many management people trying to fudge figures to justify their own jobs. Too many PMs sitting around doing nothing - no accountability -just waiting to retire. It's become the "typical" govt job - once you're in, do whatever you can to just get by. Lots of worker bees, way too many mgmt!

Pages