Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1061)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    My informed Delivery says I will have mail delivered that day and image shown. What does that exactly mean? My PO says that it is just an estimate even though it does it about 80% of the time.

    Jan 02, 2021
  • anon

    Same issues for me. They are a bad joke. My stimulus check was scanned in but it isn't at the po where my mail is on hold for me to pick up in person. Their own website state's the images you receive are created early upon the day of delivery.... #frustrateduspscustomer

    Jan 11, 2021
  • anon

    I received an Informed Delivery email with scans of 5 pieces of mail. One was on December 15, and 4 others were on December 21. I have not received any of those. One is particularly sensitive. Now I have to monitor my account to make sure nobody is trying to use it. Also, over a month ago I put in an address change and received confirmation that it was changed. I noticed on the Informed Delivery scans from 12/21, none of the items had the forwarding sticker on them. Also, I have informed delivery emails with scans of my neighbors mail.

    Jan 01, 2021
  • anon

    Informed Delivery is useless. Received notifications 3 days in a row about delivery of a package. No delivery. I have turned it off. Our mail carrier is never the same. One is able to deliver during daylight. The rest are out in darkness, driving, reading addresses, and generally creating an unsafe condition. I wish I could use UPS for everything.

    Dec 31, 2020
  • anon

    I’ve been waiting for my package for a month now when will it be delivered?

    Dec 31, 2020
  • anon

    A package was mailed to me on 11:30 20 20 using priority Mail the package was last scanned at the Missoula Montana Distribution Center on December 4th and has not been scanned again since. I believe it's stuck in a machine that is no longer working or that has been shut off what are you going to do to inform me about that piece of mail because right now I'm I don't have a lot of faith in the USPS system

    Dec 29, 2020
  • anon

    My friend thinks her adult son has informed delivery for her address. A few times when he didn’t get there before the mail arrived she received a letter asking for information on a Credit Card she applied for. She called the company and yes they did receive an application for credit in her name over the internet. Then another time she seen mail carrier on opposite side of street and she asked her son Sis she have any mail her told her no. Today she found mail addressed to her under the sofa pillow. So I’m asking is there a way she can find out if he is using the informed delivery app for her address.

    Dec 28, 2020
  • anon

    were is my mail for today

    Dec 26, 2020
  • anon

    It says no mail was delivered when there was for this address yesterday and the day before and claims none is coming today? Is this site wrong?

    Dec 24, 2020
  • anon

    I'm interested.

    Dec 20, 2020
  • anon

    I use informed delivery. I use it to see what checks will come in for my business. I received a pic of checks that were coming in day before yesterday and still have not received them. I am trying to understand what happen to all my checks.

    Dec 19, 2020
  • anon

    I am having the same issue informed delivery said that my check would have been here this Monday but I still haven't received it. Also from November 2nd to November 23rd I had six checks shipped out to me I never received them so by December 2nd I contacted the people who sent me the check and have them void them out and reissue there I had them reissue them to my lawyer's office I received them with no problem fast forward two weeks later I'm now that in a situation where I'm not receiving my checks once again the informed delivery says it's supposed to be here but it's not I'm pissed off at the moment but I'm glad to know that other people are having the same issues because I know that I am not going crazy. I don't know where you guys live for but I am here in Kansas City and just last week a guy was indicted here for stealing people's checks in cashing them in. Nowadays you don't need someone's ID to cash a check I am pissed off to the max

    Dec 25, 2020
  • anon

    I’m also here because they took a picture of a check that I do not have in my mail today. Did you get anywhere?

    Dec 21, 2020
  • anon

    On 12/3/2020 I received a picture of my check in my informed delivery & I still haven’t gotten it. I called usps to do an investigation. Someone called me back for a follow up about my investigation claim but I still didn’t get an answer I wanted to hear about where is my check. I’m so pissed right now because I don’t know how to locate my check what so ever. Unless I call the irs & get an answer after they put a trace on it. But I don’t want to call the irs to soon because it will probably take months before they issue me out another one. But I’m going to have a little bit more patient & see if it arrive. If it don’t arrive by 1/4/2020 I waill have to call the irs so they can put a trace on it. It’s been 3 weeks I’ve been waiting going on the 4th week of me been waiting hoping it magically appear in my mailbox. But still no luck at all.

    Dec 22, 2020
  • anon

    Did you ever get your check? I also got an email with 3 images on Dec. 4. Still have not received any of them, although I have gotten other informed delivery mail since then. One of my missing pieces is a check. I filled out a missing mail form, but have not heard anything back. I don't want to have the check re-issued yet because it will take almost a month to get a new one. Just wondering if there is any hope that I will still get it.

    Dec 25, 2020
  • anon

    No I still haven’t gotten it...smh

    Dec 30, 2020
  • anon

    My mail on informed delivery always shows up on the day I receive the email, except for twice this week I have had 2 Christmas cards not show up on the day they were to be delivered. Are the postal workers looking for money and gift cards or what? This is ridiculous.

    Dec 19, 2020
  • anon

    I just experienced the EXACT SAME ISSUE. I’ve received all scanned mail as expected for 2yrs. Now, Christmas cards and renewals are missing.

    Dec 27, 2020
  • anon

    The picture informed delivery service was working great about a year and now it is pretty much worthless. Does not work at all. What happened? I liked it because I live on a rural route and I could see what was coming.

    Dec 16, 2020
  • anon

    I have tried unsuccessfully to get informed delivery to my house for years. we have a normal address, no apartments, single family home. My next-door neighbor, who lives in a condo, has it. My neighbors down the street in single-family homes have it, as well as apartment renters on the block. WHY? No one at my local post office has an answer. they only say "keep trying."

    Dec 16, 2020
  • anon

    Why is my package not having any other information for tracking. Stopped in Jersey City NJ. These items were ordered over a month ago and was suppose to reach me by December 8th.

    Dec 15, 2020
  • anon

    I don’t know why? Did you ever find out? It sure would be nice to know though huh?

    Dec 17, 2020
  • anon

    Usps informed delivery has worked great for years. Then Trump appointed his stooge to run the post office in an attempt to slow down mail-in ballots. Since then there have been problems with on time delivery and The Informed Delivery website goes down all the time. SAD

    Dec 14, 2020
  • anon

    Really !!! Blame it on Trump , WOW ! USPS has had problems way before the elections where an issue and yes everyone should question the election this year . How many ballots are missing just like so many packages and letters that are "somewhere" . I am currently trying to locate 3 packages with a value of over 750 dollars with no answers . I'm sure its Trump's fault , just like he will get credit for pushing the development of a vaccine , oh we forgot about that , and I can't wait for everything to be manufactured in CHINA ! Really SAD !!

    Dec 17, 2020
  • anon

    You are right ever since they appointed somebody else to manage the post office, there has been nothing, nothing but trouble it's been awful here, my informed delivery hardly ever is correct anymore, where it was always, always correct, and it comes down to having to blame it on the president, because he's responsible for this with all these issues, it's his responsibility to correct them or put somebody in charge who can handle it

    Dec 28, 2020
  • anon

    You won't allow me to change PO box to informed delivery and now won't let me use it at all.

    Dec 13, 2020
  • anon

    Can't get the mail to move from point A to B on time and yet this bonus stuff is offered that must require more resources. Stop adding bells and whistles when the core purpose of moving mail is failing.

    Dec 11, 2020
  • anon

    My email informed delivery stopped working last month just as others here have described. Worked for three years, then just stopped. Turning it off and on hasn't worked, nor has changing the email address I'd used for it for years. USPS hasn't responded to my weeks-ago inquiry into what the problem is. How hard is it to continue to send emails each day, as they had for three years?

    Dec 10, 2020
  • anon

    In order to report missing mail you are supposed to check the box next to the scanned image. I am not getting images, I Only a sentence saying is this the piece of mail you did not receive. How would I know? I have tried on a tablet, iPhone, and Mac. No images

    Dec 07, 2020
  • anon

    Please can't read my email

    Dec 04, 2020
  • anon

    For several years Informed Delivery worked fairly well for me. Then it stopped working. When I tried to sign in/sign up I was told it was not available at my address. Well, it used to be! Why not now? What happened?

    Dec 04, 2020
  • anon

    ever since it started i have tried to get informed delivery... it says it is not available for my address.... really?.....i have lived here over 10 years and never had a problem with delivery... My address is in my carrier's edit book.... so why am i not able to get it?

    Nov 29, 2020
  • anon

    I didn't know informed mail existed until today. Where else are pictures of private citizens mail be routed to?

    Nov 29, 2020
  • anon

    Hello my informed delivery apparently is now sending me alerts for not only myself but my neighbor. Our landlord registered our address as one and it's and A and B listing I have not only called and did a face to face with the post master I reported it and reported it again and her exact words were well what do you want me to do about it! Not only that but out previous carrier stole my package they were unaware I have cameras I showed the postmaster the video and around 8 pm my package mystery appears but was tampered with and now we have a new carrier and he is now delivering my mail to different places on my street I have also reported both those carriers and nothing is being done from the post office all the way to the district office to the county and I have had enough worry to be now having to worry about my monthly packages and I asked if there could be a way for informed delivery to distinguish that I only want alerts for my mail that has been registered at this address for over a year because the neighbors are not putting A and my landlord is not going to pay for different boxes

    Nov 25, 2020
  • anon

    The informed mail works great it tells me about all the mail I am to receive. The only problem is that it is not delivered. Why inform me if I do not get the mail I am supposed to get that day.

    Nov 24, 2020
  • anon

    Our informed delivery, working since 2017, last "informed" us on 11/13, and then email notifications stopped the next day and have not resumed. I unchecked the box for email delivery, saved, then rechecked it and saved. No resumption of email notifications. Changed my email address with usps. No resumption of email notification. Contacted USPS through their site five days ago, still waiting for a response. I can check informed delivery online by logging into usps.com - but so much more convenient to have the notification emailed to me.

    Nov 24, 2020
  • anon

    Informed Delivery has been a mess now for about a week. Login is gone when it was saved, certified mail that I scheduled for redelivery never delivered (local postmaster had no explanation), if the page loads to show packages - it is all disheveled. And today is Sunday, says we have 10 pieces of mail!!! 'Merica.

    Nov 22, 2020
  • anon

    They are definitely not what they used to be or even close. Though I'm sure that Covid has put a strain on the mployees able (or even wanting to) show up for work, but they dropped the ball long before covid-19. I've had issues with so many packages fall into a big black hole or something and being treated rudely by the postmaster and when I couldn't take it anymore, I made a complaint. Well, guess where my complaint went to? The same postmaster. I was pretty much guaranteeing myself retaliation before then. Then a week or so later, I get a package and it looks like someone put their fist through it. It looks EXACTLY like that.

    Dec 02, 2020
  • anon

    Delivery informed shows I should’ve received three letters two days ago but I still haven’t received anything. This happens all the time. Disappointed with USPS service.

    Nov 21, 2020
  • anon

    Did you ever receive the mail how long after? Im going through the same issue replacement ss cards showed in informed delivery saturday 12/12 never came to my home

    Dec 18, 2020
  • anon

    I’ve found that informed delivery for the most part (excluding the last week) works great, sometimes it doesn’t send the email notifications but the images always (pretty much) update and package tracking works great! But that isn’t the case with my local mail carrier! He/She is terrible! Miss placed packages, wrong address mail in my box, my packages in other peoples mailboxes, package locker keys in wrong boxes (like I get a key for locker a and it has mail for someone else in it, and the key with my package goes into someone else mailbox!), or mail/packages flat out not delivered; cited reason “mailbox not accessible” why wouldn’t the mailbox be accessible? And if it’s because a vehicle is blocking the mailbox, how come that vehicle isn’t towed/warned??? Its a constant irritation and I’ve complained to local post office, inspector general, local community enforcement, at this point I don’t know who else to complain to! Nothing has done anything to change anything!

    Dec 17, 2020
  • anon

    Same. We were supposed to receive two different pieces of mail, each on different days, each containing checks. The rest of the mail in our informed delivery showed up. Those two pieces did not. This is extremely concerning.

    Dec 05, 2020
  • anon

    Having the same issue!

    Nov 24, 2020
  • anon

    Site refuses to store sign in info....have to sign in with user I'd and password every time. Also only shows part of picture of incoming mail and no place to enter a new package track number. This has gone on for four days and has ruined this site for me!

    Nov 21, 2020
  • anon

    I signed up for informed delivery this morning, and it shows 0 deliveries for today. I know this is not the case, is this just showing that because I signed up same day? Is it to early for me to be able to see what is coming to me today?

    Nov 18, 2020
  • anon

    Why isn't my informed delivery sign in stay on the file like it has. About 2 days ago I now have to sign in every time unlike before when I just clicked on sign in and it would display.

    Nov 18, 2020
  • anon

    Informed Delivery page not working past couple of days. At first, would start the login then go to blank screen. Now won't accept login credentials. Tried the "forgot login". "forgot password" login options; NO RESPONSE. If the site is down and/or under maintenance, would be nice to post a message on the login screen to inform us of that.

    Nov 16, 2020
  • anon

    Same problem here, Joe. Two days... site not working for me either.

    Nov 17, 2020
  • anon

    WHY would a business whose BUSINE$$ is delivering objects/paper daily to outside containers, come up with a way to make these daily deliveries NOT necessary ??? I can see that I am getting a sale flyer and a insurance bill in my mailbox today. Do I need this today ?? nope. "when would I like this delivered ?" hmmmmm...hey just deliver all mail on Saturday because that is the day that I am off and have weekend to look over mail. SERIOUSLY...this IS going to stop mail del and close sorting facilities. I am pretty sure these plants are not sorting ea days mail. I have 26 yrs in and the decline has stayed straight across and not really dipped much. I see that basically 2 days a week, is when I deliver 10 pcs mail , instead of 2-4. Cutting out daily delivery, will cut out FT carriers...yesss..thats the plan..part time workers delivering parcels and ZERO pensions.

    Nov 13, 2020
  • anon

    I really appreciate informed delivery i could keep track of packages and mail. Recently I was informed about a package that stated out for delivery for 2 days no notice on my mailbox or door or anything. My son went to the post office down the street from us was told that package was at another post office across town . The package was never out for delivery. I was told my son could pick up the package the next day after I think 10 am. That morning the package was left at my front door. Then I could not use informed delivery I was told my address was not eligible. I had been using informed delivery for more than 5 months at my address now I am being told my address is not eligible to receive informed delivery. Why? Informed delivery let me know there was a package for my son that was out for delivery but was not able to be delivered for 2 days. Then to find out the package was never out for delivery it was sitting in the post office across town and then I am banned for using informed delivery to inform about a package for my son. I became very suspicious after this. I have to watch for people seeing a package at my door and trying to take it. Who watches the people working at the post office? Why was i informed was out for delivery when it was at post office across town. I called the post office across town and was told the package was there and could be picked up the next day. I don't know what is going on with some people working for USPS doing what ever they want and penalize the customer who inquired about a package that was out for delivery sitting in a post office across town.

    Nov 12, 2020

Pages

Recent Comments

Monthly Archive