With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    Where’s my mail?

    Nov 27, 2020
  • anon

    Our house in 60660 has gotten regular mail only once in the past three weeks! As far as I can tell USPS hasn't delivered ant regular mail in our neighborhood in the past 12 days What the heck is going on?! We still get packages occasionally, but we are missing bills, credit cards, letters, etc. Please investigate the situation with the Rogers Park Post Office in 60660, find, and deliver our neighborhood's mail!

    Nov 27, 2020
  • anon

    We have not received mail in more than 3 days. The online system has no information. It would be nice to know when we’re getting mail.

    Nov 25, 2020
  • anon

    Why Haven’t I Received My Certified Mail!! Has Been On My Informed Delivery For 3 Days I’m Home And Have Been Here Waiting!! What’s Going On!!!

    Nov 25, 2020
  • anon

    Why Is Not Only My Mail But The Whole Neighborhood Not Getting Any Mail For More Than 4 Days What’s Going On With The Livernois Detroit 48210 Post Office!! This Getting Very Bad For The Elderly!!

    Nov 25, 2020
  • anon

    Was mail delivered 11/23/20 ? We did not receive mail yesterday and today nothing yet either.

    Nov 24, 2020
  • anon

    I did not get mail Friday, 11/20/2020, Saturday, 11/21/2020, or Monday, 11/23/2020 and today does not look good either. I have gotten packages but no first class mail. Neither have any of my neighbors. I am signed up for informed mail I see the mail I am supposed to get but it does not come. There are bills and a check that I need. Why can't the post office deliver mail, isn't that what they are supposed to do. My zip code is 21211, Baltimore City.

    Nov 24, 2020
  • anon

    I sent out several packages media - mail because they are sewing and embroidery tutorials on USB. Because the mail took so long, I switched to First-class post. I am still having a major problem with the first-class post. Still have media-mail packages out, Packages showing up empty, from the Denver sorting Hub. I have lost a lot of money over this. Please Fix the Denver Colorado Issue.

    Nov 24, 2020
  • anon

    our mail is being delivered late and on a couple of occasions it seems to be never. We never have the same postal person. Why can our mail not arrive in a timely manner?

    Nov 23, 2020
  • anon

    Where is my mail

    Nov 23, 2020
  • anon

    I was supposed to get mail from someone in Brea a while back and never received it. But just to note, our mailbox is broken but no one notified us that our package was not going to be delivered. None of any of our mail has come through and we would like it if our mail was dropped off over the fence so we can be informed what we need to pay and whatnot. Thanks

    Nov 22, 2020
  • anon

    Had problems with the GRAVELSWITCH POST OFFICE SINCE 1995.we moved to this address. Now not only lost mail , or MAGAZINES , I lost a 10×20 canopy. Paypal will not refund any money due to records of post office said it was delivered. Not at this address. So now I'm stuck with no canopy or refund. Ordered on July 17th, and still nothing. I'm tired of things going on in the post office. So I'm making this complaint. Can you help me and straighten this up. I would appreciate anything you can do. If you need any additional info. Email me. I have order numbers and dates. But no DELIVERY. THANKS. CHRISTOPHER HALE

    Nov 21, 2020
  • anon

    We have continuously had mail to disappear or been opened or really late getting it since we have been at this address since 1995 problems in the GRAVELSWITCH POST OFFICE. MISSED ANYTHING FROM MAGAZINES TO ORDERD DIDN'T RECIEVE OR REALLY LATE , THEN IT HAD BEEN OPENED. LATEST IS A 10×20 white canopy that I ordered and to this day , still haven't gotten. Ordered it online and either my wife or the people they PAYPAL CAN FIND IT. BUT BUY THE RECORDS PAYPAL SAID IT HAD BEEN DELIVERED SO I CAN'T GET ANY MONEY BACK FROM THE ORDER. I ORDERED IT ON JULY 17, BEEN a while. To never receive any package

    Nov 21, 2020
  • anon

    Our mail is getting delivered to our neighbors around us. We got our mail once this week in our own mailbox. The house number is on the house as well as the mailbox. We have not had this problem before, however, the last several months it has been happening quite often. This needs to stop and corrected.

    Nov 21, 2020
  • anon

    Why haven’t I received mail in over a week not even junk mail Nothjnh has came to my address at all

    Nov 20, 2020
  • anon

    I have been expecting sensitive paperwork from my attorney generals office and have not had any mail deliveries in 3 days. Please let me know when deliveries will resume or whether I need to go to my local post office to pick up my mail.

    Nov 20, 2020
  • anon

    My mail is also delivered with other residents in the area in our own personal "cluster box" by address. Now the box is completely open and the post office never notified me that I will have to go to the post office every day to pick up the mail. A neighbor told me they complained to post office they were not getting their mail. The post office needs to fix the issue of mail delivery and deliver it back to the cluster box. It’s also frustrating that I did not agree to this and the post office made this decision without asking or notifying me.

    Nov 20, 2020
  • anon

    My ex-husband (divorced 2005) moved to Georgia from California 2 years ago. I still live in California. My own address for 10 years now. My mail goes to Georgia, I've never been to Georgia. Or I simply don't get any mail at all and have no idea where it goes. Even my credit card accounts occasionally change automatically to a Georgia address that I have to change.

    Nov 18, 2020
  • anon

    I live 40219 area code and expected a package today but no mail ran at all today.

    Nov 18, 2020
  • anon

    My mail is delivered with other residents in the area in our own personal "cluster box" by address. If a mailman says my/our cluster box needs repaired and cannot deliver our mail, that mailman HAS to notify us, correct? So we know to go to post office and pick up our mail until box is fixed, correct?

    Nov 18, 2020
  • anon

    I have not received mail that was shipped 7days ago from 1 state over. I also have not received mail from my state in over 10. I want to know how long of a delay to expect or ill rip the mailbox out and we can go rounds about requirements. Have called my local post office and they told me there was nothing they can do to answer my question. I asked for a number i can call to track down my missing mail. they said no. I asked to file a complaint and they said it wouldnt do any good because it would just come back to my local office. I want someone to pay me as it is my check that is in the mail. Post office going to pay my bills for me?

    Nov 18, 2020
  • anon

    We haven't received any mail for 4-5 days!!! Why? I was expecting at least 2 items last week. Help!!

    Nov 18, 2020
  • anon

    Wheres my mail at it was send out on July 6 and I still havent received it it .ight be the people I'm leaving with

    Nov 17, 2020
  • anon

    I Have Informed Mail Delivery And I Have Been Informed On 11/13 11/14 11/16 11/17 That I Have Mail Coming And I Have Not Received Any Nor Had Any Of My Neighbors. This Has Been Going on For Awhile And It’s Causing Problems. What Is Going On With My Mail Lady!

    Nov 17, 2020
  • anon

    I had sent a letter to Texas and the reciever hasn't gotten their mail yet. It has been almost a month now

    Nov 17, 2020
  • anon

    Ive noticed we never recieve mail on saturdays but lately its been mondays too! Very frustrated bern expecting a first class box that you pay extra for in order to recieve with in certain time frame and nothing.saturdays ok but whats going on ??? This is fall river,ma

    Nov 16, 2020
  • anon

    still waiting for mail 2weeks behind waiting for check send 2 weeksago

    Nov 16, 2020
  • anon

    My mail hasn’t been delivered in months because our carrier is putting 5 or more market baskets in our box at a time and then says we have no room and has skipped our box even after we cleaned it out.

    Nov 15, 2020
  • anon

    I have not received my mails for long time. Post office employee told me that they return my mails as soon as possible but have not receive any mails from six months ago until two weeks ago.

    Nov 13, 2020
  • anon

    Mails and packages being stop delivered to my house for almost a month

    Nov 13, 2020
  • anon

    Mail has not been delivered in several days and I received an email notification last night from one of my companies saying my package was delivered yesterday to the house yeah we have nothing. Very frustrating that this keeps happening

    Nov 13, 2020
  • anon

    Today I received two pieces of mail (both bills) Both of which were postmarked January of 2019!

    Nov 03, 2020
  • anon

    Who can you contact when you have already complained to your local post office and you still aren't receiving mail?

    Oct 22, 2020
  • anon

    Hello Kelly. Thank you for your message. Regarding your concern, if your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint

    Oct 22, 2020
  • anon

    i have put tickets in too and bo response. my mail is being all over the place with identity theft and i know who she is and why she is doing it i cant get anyone in collin county or dallas to catch her online!

    Nov 22, 2020
  • anon

    It really doesn't matter who you contact, nothing will be done except a steady stream of platitudes. I contacted several people at the highest levels of USPS and got nothing. When 2 separate Priority One Day letters get lost going 100 miles, and are not delivered for a week and a half, the only thing that I got was "we are looking into it". I think it is way past time to scrap the whole system, fire everyone from the Postmaster General on down, and start again.

    Oct 22, 2020
  • anon

    Today October 13, 2020 our mail did not run. Any reason? The next door neighbor put mail in her box to go out last night and at 4:30pm it's still there. Are they not delivering on some days to cut even more costs?

    Oct 13, 2020
  • anon

    In my zone 40 routes but down to 18 healthy carriers due to COVID, working 12 hours so a route and a half each still left 13 routes untouched and rotated for another day. It was the opposite of cutting cost as federal judges and political pressure saw carriers on the street for more than 12 hours a day no matter how much penalty overtime was paid out. Since selective service doesn't apply and the USPS can't draft carriers for the election volunteers carriers from New Mexico and Arizona, which were in relatively good shape staffing wise went elsewhere earning overtime for every second worked. They were spread among the district's stations but still on any given day if your carrier was out sick or on vacation you would not receive letters as parcels got priority even over ballots and political advertising. On the weekend before the election and that Monday and Tuesday we were even ordered to walk past every delivery point without mail just to eyeball your mailbox to make sure an outgoing ballot was not there to be mailed. Which meant a few more streets did not receive letter as time was shifted to the potential collection of voters ballots.

    Nov 15, 2020
  • anon

    Stupendous action.

    Dec 20, 2020
  • anon

    yes i am having the same problem . I put mail out to be picked up and at 7 pm it still had not been picked up. My mail is being put in the next door neighbor mail box instead of mine. What is the problem.

    Oct 15, 2020
  • anon

    I just sent my rent out on the 4th and my landlord still hasnt not received. So where is it!!!!!!

    Oct 11, 2020
  • anon

    I have a question I got a P.O. Box will the mail for my home address go there ?

    Sep 15, 2020
  • anon

    Only if you write the PO Box on your mail or the sending person does.

    Oct 07, 2020
  • anon

    My billings and important letters, even my packages get lost very often recently. Even though it said “delivered”, but the package never arrived. I noticed if the package is quite big, then they should give you a key to open the parcel drop boxes. But there was no key provided. I have some important notice, they should have been arrived, but it’s been more than 2 weeks, still haven’t received it. What can I do?

    Sep 03, 2020
  • anon

    im having a similar problem noticed our name was , similar. my post office man and woman are great, very nice. its whatever mail . i have some not come at all. it waits months , i recieve things that are dated 6 months or a couple months , i never understood why. some never came. your post dear : "billings and important letters, even my packages get lost very often recently. Even though it said “delivered”, but the package never arrived. I noticed if the package is quite big, then they should give you a key to open the parcel drop boxes. But there was no key provided. I have some important notice, they should have been arrived, but it’s been more than 2 weeks, still haven’t received it"

    Oct 12, 2020
  • anon

    Hello, Trang. Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 17, 2020
  • anon

    This is what happens when government is in control

    Aug 31, 2020
  • anon

    The last time Mail was delivered to my house was July 31. I signed up to see what mail should be delivered. I can see the pictures of pieces of mail I am supposed to receive, however the mail has not been delivered. What can I do?

    Aug 18, 2020
  • anon

    Hello, Samantha. Thank you for your comment. Regarding your concern, please contact your local Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Aug 20, 2020
  • anon

    it is not clear how to contact it if I enter zip code it gives me ask usps common number, should I visit office?

    Oct 28, 2020

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