With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1045)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Mail and packages has been consistently missing for the past few weeks. I’m missing health insurance cards, debit cards, checks... this is ridiculous and the more you file complaints the worse it gets. Really hoping for some kind of alternative because this is THE worst time for all of this mess!

    Dec 29, 2020
  • anon

    My parents mail has always been delivered without issues. My Christmas card/gift were mailed out from the Humble, Texas, 77338 Foxbrook location and transported to Austin, Texas 8225 Cross Park Drive for delivery to my address 78723 which was never delivered. This obviously is an internal theft issue because other mail which was dropped off by my father along with the missing letter all arrived on Tuesday, December 22nd; however, my monetary gift/card didn't arrive with the other 3 envelopes. I have filed a complaint with the Inspector General. I know this should be a felony offense! Apparently the permanent employees or temporary contractors aren't happy with their pay because they're still stealing from the customers whom keep them employed!!!

    Dec 28, 2020
  • anon

    Hello. Thank you for your message. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Dec 29, 2020
  • anon

    I have not Received my mail from bank mobile and I have to start my classes in the ASSP of it and my refund check is supposed to help me buy any computer and I have not received my mail from USPS and I need it ASAP

    Dec 28, 2020
  • anon

    I have been waiting for a Christmas card that was mailed on December 15th from monroeville pa to mckenzie TN. It is the 28th and I have not received it

    Dec 28, 2020
  • anon

    Hello, my mail is being sent to my old addresses and my current address as well as addresses I have never lived at... I put in a change of address years ago, not sure why it’s still an ongoing problem?

    Dec 28, 2020
  • anon

    On hold now for 2 hrs, yep really, trying to find out why my package that I mailed from Northwood NH to Nutly NJ is now in Fla and my tracking says it is out for delivery?? The automated system for USPS is one of the worst I have ever encountered. I totally understand that these are difficult times but I still want to know how this package ended up in Fla. Frustrating!!

    Dec 28, 2020
  • anon

    I have not received any mail in over two weeks. I think there is something wrong.

    Dec 28, 2020
  • anon

    Everytime I get paid I dont get my check in the mail this has been going on for about 3 months now what's the problem

    Dec 28, 2020
  • anon

    what if the post office says i have put in a change of address even thos i didnt. i didnt get a package i was suppose to get because of this yet ive been getting all the rest of my mail?

    Dec 28, 2020
  • anon

    I work for the police department and is receiving paper checks. My check was mailed out December 10, 2020 and another December 24, 2020. I have no received either check. This is really inconveniencing.

    Dec 28, 2020
  • anon

    what is wrong with the postal service? I never had problems sending mail or recieving mail until this year. I mailed christmas cards with checks to my family in ohio on the 12th of December and they havent received them as December 27th, 2020., also mail was sent to me that hasn't arrived. I do not believe this is the carrier fault. In november i mailed a package priorty to ohio on the 4th it never got there until the 19th. Bills are late coming in also going out. This has been one of the best services the people have had. Now it is a mess just like the rest of country. This complaint comes from williamsburg, kentucky.

    Dec 28, 2020
  • anon

    I've rececived information that i've been receciving packages at servel address that i dont live at anymore

    Dec 28, 2020
  • anon

    During this covid-19 , everything is changed. But, the mail service has let me down as far as delivering mail during the christmas holidays. I will never use the usps to deliver packages again. ups gets first place, they deliver faster than the postal service. Maybe we need to change the way mail is sorted install machines to do the work , why should people have to wait 2 or more weeks to get Christmas gifts? Sometimes even longer, pitiful .

    Dec 28, 2020
  • anon

    I mailed a card on 12/9/2020 with a gift card and it has never been delivered.

    Dec 28, 2020
  • anon

    Cards for Christmas were mailed over a week ago from Maryland coming to North Carolina. Still haven’t been received. Sent regular mail. My mom is convinced they were stolen at some point during shipping. I hope this is not the case. Are shipping time that delayed for regular Xmas cards send by mail w a stamp??? Is there any way to search this missing mail???

    Dec 27, 2020
  • anon

    I have 27 packages out there somewhere that were sent on Dec 3- 21 and not 1 of them has been yet! I ordered something 3 days ago from Washington state and it arrived today Dec 27 from Fed Ex!!! What is going on? No tracking updates or anything. Every package I sent out are orders that people have purchased from me on a selling site for xmas gifts, that didnt make in time for Christmas morning!!!!! There is no way to speak to anyone. I have a friend who worked for USPS and he says that packages get stuck on the top conveyer belts 5 stories up and no body goes up and checks or bothers to pick up the packages that have fallen between these belts or on the floor! So what I have to refund their money and then when these people finally get motivated to pick up these sitting/lost packages they deliver them? Its really not hard to check. I have been trying to track for weeks with no answers!!!- Im very upset with USPS. I will never ever use them again. I WANT MY ITEMS FOUND AND DELIVERED. I understand the mail is slow BUT 4 WEEKS WTF!!!-- THEY DONT EVEN CARE!!!! Give them minimum wage. They may work harder when they realize they need to work for the amount of item that gets delivered. Idk. Something has to be done. This isnt fair to the senders or the buyers !!! Someone needs to be responsible and they should answer and find my packages by 4 weeks in. Im so unhappy with USPS!!!!!!-

    Dec 27, 2020
  • anon

    Want to sell their children to other slave owners while your at it. 40 routes and 18 healthy carriers left. Few want to help with the work, even at double the minimum wage

    Dec 30, 2020
  • anon

    I don’t know where to begin, I have only had one item delivered to my house in Puerto Rico on time in the last year of hundreds of packages. Most are late and many get lost. When I’ve filed complaints or asked for help USPS customer service ignores me. I currently have packages that are months late. I have also contacted USPS OIG with no response. I feel it is time for the Post Office to be held accountable, it amazes me how many packages. Are lost damaged or late. USPS needs new management and employees who care. Please help.

    Dec 27, 2020
  • anon

    I mailed my friend a package for her birthday on Wednesday December 16th under priority shipping and she still has not received it. I misplaced the receipt with the tracking number so I have no way of tracking it to see when she will get it

    Dec 27, 2020
  • anon

    I am not receiving any of my monthly bills causing me to have to pay numerous late fees. I have been waiting for a new credit card which was mailed to me on Dec 4th. It is very frustrating since my post office (Southwark in South Philly) is doing nothing about it. All they say is everyone is complaining that they are not receiving their mail. This is not an answer! I care about MY mail and all the late fees I have to pay. Why can't someone help me?

    Dec 27, 2020
  • anon

    Good morning and happy new year, I usually for the most part get pretty good service with our mail .,so it’s no surprise when I started to notice I was not seeing the mail carrier stop at our house for mail delivery. So I have kept watching and kept track . We have not received mail to our house since Dec.16 2020. We all know the speech about COVID 19 , So with all due respect we are asking, “why is our mail not reaching our mail box “? Thank you in advance for your attention in this matter sincerely , resident in King George Va. 22485

    Dec 27, 2020
  • anon

    I haven't received my mail for multiple weeks now.

    Dec 26, 2020
  • anon

    Where is my mail? No delivery today? Please no excuses.

    Dec 26, 2020
  • anon

    Your mail is likely stacked near a carrier case in your home delivery station waiting for a healthy carrier to materialize out of thin air to prepare the residual into the route's delivery order and other healthy carriers need to be found to work that 6 hours on the street to deliver that route. But since at this moment in history those healthy carriers are fictional and your mail is not dying baby chicks or medications for our veterans nor does it clog up as much floor space as one case of pet food or paper towels that Amazon sends when they run out of delivery drivers and truck space then the letters on particular routes get deferred

    Dec 29, 2020
  • anon

    It is now December 26, 2020 and my gifts for Christmas still have not been delivered. I mailed them on December 16, 2020 and we’re insured and I have a tracking number. When I try to track the items the message I get is “in-transit “. I am Also not receiving any first class mail. Does anyone reply to these messages?

    Dec 26, 2020
  • anon

    We haven't received any mail since Dec 21 st Today is Dec 26th 2020?

    Dec 26, 2020
  • anon

    Hi, good morning I writing this letter cuz I am not sure if the mail from the Ulta store is blocked or something.. it's been twice that I have asked the Ulta team to resend my cards and I still do not get it.. That's is why I am wondering if my mail from that store is blocked or something, and if it's blocked how to unblock it or what can I do.

    Dec 26, 2020
  • anon

    I mailed out bills on Dec 7th and none of them have been delivered yet. In a few more days I will have 2 more bills that will be overdue which will be a total of 5 bills. Late fees are already starting to hit my accounts and now the lack of planning on the USPS has become my issue.

    Dec 26, 2020
  • anon

    This year is insanity still have not got my pay check from my job for over a month now because of usps still have not received alot of different mail and its b.s

    Dec 26, 2020
  • anon

    I tracked my mail. It stated a problem has been identified. What do I do ?

    Dec 25, 2020
  • anon

    Have not receive mail in a week this is ridiculous!

    Dec 25, 2020
  • anon

    Our mail did not come today

    Dec 24, 2020
  • anon

    I haven't received my employment check, it got sent out on Dec 16 2020 and i still haven't gotten it.

    Dec 24, 2020
  • anon

    They seem to enjoy leaving valuable packages lost in transit and gove you 0 people to speak to. Its despicable i had to pay for a certain time frame for shipping and we are weeks past it. Its been scanned over a week ago an hour and a half away and can't reach anyone to pick it up! Thanks for needlessly holding on to my package that was need led for Christmas! Its really appreciated because now I have to explain why it didn't come when I cant get an answer from the post office. A bit stupid if you ask anyone with intelligence. Thanks for messing up people's Christmas' around the US as your site dodnt say u were unable to make the deliveries timely.

    Dec 24, 2020
  • anon

    The Post Office in Houma Louisiana or nothing but liars beams you don't ever get your packages on time something is not right with then ploys and the postmaster here in home Louisiana and something needs to be done now

    Dec 24, 2020
  • anon

    Our usps mail has not delivered our mail on a timely basis! Most of us have bills that have not been delivered and will be paying late fees! Mail, including bills are arriving at least 2 weeks late!

    Dec 24, 2020
  • anon

    I ordered medication for my husband and it was shipped out of Phoenix AZ on December 1st. It took 12 days to get to Des Moines IA who shipped it back to Phoenix 7 days later. Now it is sitting in Kansas City Ks, I contacted the USPS and they assigned it a service request number. Tried to call customer care and that is a joke. It is an automated system that goes nowhere. Then email post master general in DC and got an email with a new service request. Still no package and the post office wonders why no one wants to ship via them.

    Dec 24, 2020
  • anon

    Haven’t received my Disability check that was mailed out on December 14th.

    Dec 23, 2020
  • anon

    I have lived a few places and never had the problems I have had in Florida. The carriers decide when they deliver parcels, after marking them as "delivered" at 0130am.. Everywhere else I have lived carriers delivered boxes to your unit, regardless of parcel boxes at the mailboxes. Here there is no way to defend myself from these lazy practices that the postal employees have made institutional.. I really want to know why truck loaders can actually scan an item as delivered.... Why there scan guns would not be set to a "loaded" type status is beyond me.. I personally stay away from USPS every opportunity I can, yet unfortunately many retailers don't give an option for delivery. At least with UPS, FedEX, DHL and others.. they take the tracking seriously.. USPS seems to use the lazy system as a way to shield itself.. The fed should start making the USPS shape up before handing over funds....

    Dec 23, 2020
  • anon

    There is absolutely no mail delivery to my neighborhood at all. It has been at least 10 days in Odenton MD. No junk mail, no bills, and more importantly no unemployment debit card!!! Absolutely no way this is acceptable from the USPS to not deliver standard/first class mail. It is understandable that packages may be delayed during this time as online orders are extremely high. COVID slows things enough but to have no back up plan for basic delivery is ridiculous. It is not due to holidays or high orders or the virus that basic mail cannot get through. It is due to poor planning by the USPS. You are not competing with Amazon for FedEx for first class mail. We deserve better than this.

    Dec 23, 2020
  • anon

    My mail didn't come in it been 2weeks it was coming from Arkansas

    Dec 23, 2020
  • anon

    I live in Alvarado, Texas I have over the last few years have called left complaints dealt with this post office here. Nothing has changed. I understand that you all are busy but come on there a postal delivery lady who will hold our packages till shes ready to deliver them never drive up the drive way to deliver the packages just leave a slip saying she tried to deliver which is a bold face lie. I've had packages never arrive and this post office has a theft reputation. So I'm wondering why nothing's been done???????

    Dec 23, 2020
  • anon

    I mailed an envelope to my don in Maryland on December 9 2020, it is now December 23 2020 and he still hasn’t received it. It had $100 gift cards inside. His other packages have been received 4 days after mailing. How will usps fix this?

    Dec 23, 2020
  • anon

    I also have send out cards with gifts inside and we have family members who have sent our kids cards with money and gifts in them and we still haven't received ours either. I'm nervous because that's a lot of money getting "lost"

    Dec 28, 2020
  • anon

    I mailed 2 letters over a week ago to a friend in Michigan. She recieved only one. The one she recieved was to her in 3 days, the other is nowhere to be seen 9 days later. I have no way of tracking a letter, is there any chance you all can find it?

    Dec 23, 2020
  • anon

    Whenever a friend sends a package to me, I never receive it. This happened to me twice last year with two friends who wanted to send me gifts when I graduated from college. Now I have two friends who said they sent me Christmas gifts weeks ago and I still have yet to see a package. I'm just disappointed because my friends don't have to send gifts to me and I never know what to say when they ask for my address. What am I supposed to say? "Hey don't send me anything because it will get lost or stolen"? I am confused because when I order from Amazon, or it's anything I, myself, paid for, it's fine. But when someone sends me something it never shows up. I just want my mail. What course of action should I take?

    Dec 23, 2020
  • anon

    I havent recieved any mail for two months. I dont know whats going on. Can u verify my address please

    Dec 23, 2020
  • anon

    I have not received any mail in three weeks Im wondering where it is?

    Dec 23, 2020
  • anon

    My mother and sister have mail me Christmas cards and gifts, 3 weeks ago i have not received anything. Ythey live in Winterhaven FL and i live in Marcus Hook PA is there a problem with the mail in Winterhaven Fl. I just can't understand they bothmail their stuff off at different times and they both live 10 miles apart. Please letme no how to handle this unless you already know what up. Thank yoy

    Dec 26, 2020

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