With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (817)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I had one credit company mail me a credit card twice an B of A mail me a credit card. For some reason all me mail that has credit cards are missing and never getting to me. This has been happening that last 3 months. I lived at this address for the last 15 years. I am afraid to keep having my creditors re-sending me a new credit card.

    Jan 04, 2021
  • anon

    I’m going through same thing

    Jan 05, 2021
  • anon

    I was informed mail for me was due here Saturday and still Monday not here. No mail was delivered either day. Via usps with pictures so I know for sure

    Jan 04, 2021
  • anon

    I am in MD. I have several Christmas cards that I mailed out December 14th to go to family and friends in PA, OH and NJ , some of these cards have gifts included in them. They have not been received yet. I have a package that was shipped to me on December 13th from VA and it is sitting in Hyattsville, MD since December 15th and has not moved. What are my options for tracking this package down and tracking these Christmas cards down? I know there’s a way you can see who picked up packages/mail from what area and where that mail goes from there. I opened up claims and I was told that it was due to Covid, not enough employees, etc. I understand all of that. What I don’t understand is why I am receiving random cards and packages after Christmas that were sent and/or ordered after the above stuff was mailed. There is no rhyme or reason why certain things are being misplaced, held up, not looked at, and just not being sent out and others are being sent. This is a nightmare!!

    Jan 04, 2021
  • anon

    MY family have not received Christmas cards with checks. what can I do ? cost $30.00 each to cancel checks Tell me what I should do from here. waiting to here from you. anntaylor

    Jan 04, 2021
  • anon

    I have been waiting over 2 weeks for a billing statement. I do realize due to COVID delivery is slower. However, when prompt payment is necessary and postal service cannot be depended upon, what can your customers do? Also, on another note, when I paid for Priority Mail, I did not expect that it would take 17-19 days for delivery. I think you technically "robbed" us. One Priority was from Milan Ohio to Columbus, Ohio and still not received. And, you do not offer any type of customer satisfaction- terrible, terrible service.

    Jan 04, 2021
  • anon

    I have not recieved my mail and I do not know why. Please Help.

    Jan 04, 2021
  • anon

    where is my mail going

    Jan 04, 2021
  • anon

    Hello I have moves to Michigan about 3 moths ago and I have not yet received any mail from my old address can you plz help me

    Jan 04, 2021
  • anon

    It's been almost 2 weeks since I received mail. I have the tracker through my email, saying that mail is supposed to be there, but at the same time I haven't even seen the mailman come. I don't know what's going on.

    Jan 03, 2021
  • anon

    I was do two workman comp checks in the month of December 2020 it was sent on the 15 th . when Christmas came and gone with no check my CMI worker had them both over knighted on Dec 28th it is now Jan 3 2021 and I still have no checks...never had trouble with my mail b4 now...I'm struggling to extreme financially please help!!!!

    Jan 03, 2021
  • anon

    I mail a package for my grandson who's five us old on December 11 ,2020 and he hasn't gotten it yet from Brooklyn to pennsylvania

    Jan 02, 2021
  • anon

    I would love to know why I rarely get my magazines anymore? I have several subscriptions and don't get them. Also I have had letters I put in my mailbox to be picked up, never arrive so bills are late. Are they misplaced or just dumped?

    Jan 02, 2021
  • anon

    Where is My sons Axel Body check in the mailing not shown up???what happen I did check up for my mailboxes.. .. I just pissing off..

    Jan 02, 2021
  • anon

    My regular post mail was not delivered today why is that????.it has happened built times and I was under the impression that post mail runs six times a week.please respond to this I'm not happy about it thank you

    Jan 02, 2021
  • anon

    Basically due to quarantines the postal service in many districts does not have enough carriers to delivery to every route 6 days a week anymore. If your regular carrier is sick, on leave for vacation or another reason or transferred to a new assignment then that route will go into rotation with the other vacated routes and will get letters delivered the next time that station has enough carriers to rotate one to carry there. Now before COVID to prime suspect would have been a zero tolerance policy in that area and animal attacks on carriers cause the local postmaster to suspend service or the police closed the street for safety.

    Jan 05, 2021
  • anon

    I had to Christmas cards with checks mailed to me December 14th . I need my money . Where is it January 2nd

    Jan 02, 2021
  • anon

    you need to fix greensboro mail system. get the republicans out of the mail system since the election is over, and hold your people to their job. i dont get to sit around and talk for 10 minutes while building furniture, and then still make the same as if it was working. and then i dont push out half my work saying its all good, quality dont matter, missing materials is okay, damage i create on the item is okay. its a job. get it done. ive heard so much bs. my mail is not being delivered today. they lost a package supposedly that the mail carrier had out for delivery, didnt mark it as delivered. go figure they stole my mail. the delivery driver did. im tired of having this crap happen all the time. this is a government business so they are immune to lawsuits but can get away with felony crimes every day?

    Jan 02, 2021
  • anon

    I mailed cards to my grand children on the 12th of december , they had checks for christmas. Two were going to the address in Perry Township, Ohio 44077 and one to Perry, Ohio 44081. I had a problem in November with a priorty package that took 15 days. My son mailed a card with a check from willoughby Ohio before christmas and it hasnt arrived as of today Jan 2, 2021. It is ashame what has happened to our postal system. You want to blame it on the covid virus. well my mail carrier runs every day and delivers mail when he has it.

    Jan 02, 2021
  • anon

    I sent Christmas cards out from Williamsburg Va on December 11, 2020. The people I sent them to have not received them and it has been 21 days and they still have not received them.. where are my cards and why did they not receive them yet.

    Jan 02, 2021
  • anon

    I have Two packages that are missing/stuck. One has been in the same place for over 3 weeks now and one going on 2. Each time I start a case for them they close my case and nothing is done about it!!! This is scary they can close cases without actually doing anything!

    Jan 02, 2021
  • anon

    mailed package to westfield. wisconsin, the monday before Xmas, the package has not arrived.

    Jan 02, 2021
  • anon

    I was wondering, how long does it take for a letter from Puerto Rico to Lawrence, Massachusetts. I've been having problems with my mail. It was sent on rhe 24 of December.

    Jan 02, 2021
  • anon

    This is the secound occassion that my Bill's weren't delivered to its destination..mailed a credit card bill along with two other Bill's on December 6,2020 and received a double bill for my credit card..and a text that my utility bill and car insurance weren't paid when all were mailed on the same day at the meachum ave post office in elmont ny 11003

    Jan 02, 2021
  • anon

    I mailed a package on December 10, 2020 from Gillette, Wy to Guthrie, Ok. The tracking number says it is still in Casper, Wy. Why?

    Jan 02, 2021
  • anon

    I had received my mailed in two week and I got the informed delivery what going on my mail i have a check that had been send out what going on

    Jan 02, 2021
  • anon

    I legit just got a Halloween card in the mail postmarked October 27th. What is going on? My household has been going days sometimes without even a piece of junk mail. How can I reliably send letters is I can't count on the post office?

    Jan 02, 2021
  • anon

    I sent 1 Christmas card with check to son and daughter-in-law and one card to grandchildren with 2 checks in their card the same day DECEMBER 11 to the same address. They live in CO. Son and daughter-in-law received their card. Grandchildren did not. We live in Georgia.

    Jan 01, 2021
  • anon

    I have 2 cards that were mailed one Dec11 the and one December 18 th. Neither one has arrived. I also mailed out 2 bills on December 15 th. On local and another less then 50 miles. Neither one were delivered. Now I have two late payments. Help!

    Jan 01, 2021
  • anon

    I had previously had problems with my personal letters and packages misplaced. For the last few days I haven’t received Mail and also my packages are being placed in other peoples boxes. My neighbor has left several packages on my porch that were supposed to have gone to my address. I don’t want to worry about my packages not getting to me and someone else getting my Mail either.

    Jan 01, 2021
  • anon

    Expecting mail from a employer

    Jan 01, 2021
  • anon

    I mailed a package on December 16th to Portland me. From Milford Ct. Estimated delivery date 12/19 Last I knew it went to Greensboro NC. Then to Springfield Ma. Now MIA. I sent another package from the same starting point Ct. on 12/21 to Texas and they have received it 12/26. This is really unacceptable! Who in this Corporation do we hold accountable for this? Fill out this form and maybe we will look for it? This is the last time.

    Dec 31, 2020
  • anon

    I live in Dalton Ga and it’s getting a little out of hand here. No mail delivery since last Saturday after Christmas. Medicines I desperately need not being delivered

    Dec 31, 2020
  • anon

    I mailed 6 Christmas Cards on 12/18/2020. None of them have been received. Several went to Gardner, Kansas but most went to Florissant, Mo. This sucks!!!!! Can't get an answer from Post Office in North County, attitudes are so bad and no compassion..

    Dec 31, 2020
  • anon

    I mailed Christmas cards to Redondo Beach and Coronado, California, Christianburg and Roanoke, VA., and they still have not been delivered. They were mailed at South Roanoke PO, Roanoke, Va., in mid-December.

    Dec 31, 2020
  • anon

    Where’s my mail? 91710 Mailed 12/17/2020 from 45040

    Dec 31, 2020
  • anon

    I have not been receiving any of my mail that contains a gift card or cash. I receive only the mail that has doesn’t have any financial value since I moved to this address. I think it’s obviously being intercepted by someone who has access to my mail through the postal system more likely my mailman Marvin. I have gone out and asked about mail that I have been waiting in for for weeks now and he seems to know nothing about it. I know for a fact it they are putting the correct address as I have received other mail without a problem thing and not the other. Due to the amount of money being sent we checked and double checked that the address was correct since I recently moved to this address and this was the first year I would receive mail here on my birthday and Christmas. I took a big loss this holiday season in the amount of $1,500 through the mail system. Please let me know what I can do to resolve this bc this totally unacceptable. My holiday season has been ruined for myself and my family bc I count on that money every single year.

    Dec 31, 2020
  • anon

    I can't seem to be able to track my order with the numbers that I have . Please help!

    Dec 31, 2020
  • anon

    I mailed my gifts for Christmas on the 16th to my children in Atlanta. 2 Day Priority mail, understandably that it may take longer than 2 days although its now 15 days and there are no updates on the package. The tracking indicates on the 22nd, 6 days after the drop off to the post office that its in transit and will be late. OK so now its the 31st, called the on line number. What a freeking joke, they can only tell you what is in the tracking information that is on line already. Sent an email requesting info, it takes 3 days just to get a response, filed for a refund, but its ineligible for a refund although all the help information for Priority mail indicates its eligible for a refund, my guess is that only the special services are able to get a refund as indicated although thats not what the web site said. I spent $49 for the package. Keep in mind that all other shipping companies, of course not USPS, give you updates and you can contact them 7 x 24 by phone, chat, email. But not USPS, waited over an hour to just get the same information I got on line. So, I dont have a package for my children, its been 15 days since I dropped it off and I could have just taken it with me on my flight. No updates, No estimate on when the package will arrive, no ability to get a refund, no presents, and the agent that I talked to gave me a the sympathy excuse of the holidays, Covid, and whatever else she was told to say to the thousands of people that also have issues with our crappy postal system. What happened to "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" That has gone away a long time ago, now its " I dont care about your package and I will use every line I have to provide excuses but I really dont care" How to I get my package and how do I get a refund

    Dec 31, 2020
  • anon

    I moved and filled out new address card on the 23 rd Still not getting my mail. Can you help. Nada Pellom

    Dec 31, 2020
  • anon

    I rely on USPS to deliver my check. That's my only income. I've only received one in 3 wks. And the ones I've seen were late. My husband is receiving time sensitive letters. 3wks late who date has already expired for his disability case. And the letter is coming from the same state and town. Could you guys find out what's going on with the mail. I haven't paid any bills for this month. Zip code 39652.

    Dec 30, 2020
  • anon

    Mailed Xmas cards with checks in them for my kids in Aberdeen,Md on Dec 7,2020 and they still haven’t received them as of Dec.30,2020. Where the hell are they and why haven’t they received them yet! Shameful!

    Dec 30, 2020
  • anon

    I was supposed to get my mail today I’ve been waiting for about 2 and a half weeks and it hasn’t been delivered.

    Dec 30, 2020
  • anon

    I mailed my car payment on December 9th and they called me wondering were my December car payment is . this is the second time I mailed something and it took over 20 days to get to the person I mailed it to. And now my car payment .

    Dec 30, 2020
  • anon

    Haven’t received mail In days I haven’t even seen mail man run yesterday or Today where are my cards

    Dec 30, 2020
  • anon

    I am still waiting on a piece of mail from the 18th coming from Florida to New York. The same type of envelope was sent out on the 24th of December and I received that one on 28th. What do I do about the one on the 18th. Today is the 30th and it still hasn't come?

    Dec 30, 2020
  • anon

    My Husband and I paid almost $80 to mail 2 packages 2 day priority from Pittsburgh pa to Suffolk Va on Dec 12th here we are almost 3 weeks later and the packages still haven’t arrived to my daughters house. I am very much beyond frustrated I am pissed.

    Dec 30, 2020
  • anon

    We had a Christmas card sent to us from Lititz, PA and one from Buda, TX that we never received. The on from PA - they sent 2 one addressed to me and one to my daughter. I received the one for me but not my daughter. Also the one from Buda was addressed to my daughter.

    Dec 30, 2020
  • anon

    I sent a Christmas Card to my son who lives in Pennsylvania and they still haven't received it. I sent it 2 weeks ago. What can I do?

    Dec 30, 2020
  • anon

    Where my mail

    Dec 30, 2020

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