With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (817)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    There has been no mail delivery to my home 6 days in the last 3 weeks. This has never happened in the 35 years we have lived here.

    Dec 30, 2020
  • anon

    I sent multiple packages before Christmas to family members, my mom still hasn't received hers and i cant find my package slip. What should I do next?

    Dec 30, 2020
  • anon

    Informed delivery said that mail will be delivered and i didn't receive the mail yet. Where can i find my mail?

    Dec 30, 2020
  • anon

    I sent Christmas cards to my daughter in Ohio and to my 2 grandsons in Allen Tx. from Grant's N.M. on December 17th my daughter in Ohio got hers on the 23rd and my grandsons who's gifts are in the card's still haven't gotten theirs. What can I do and how long should I wait? Please help cash and checks in cards?

    Dec 30, 2020
  • anon

    I have not received mail in 6 days? Has USPS shut down? I cannot find any information showing service interruptions or government shutdowns or postal service strike, but something is wrong and the public need to be notified.

    Dec 30, 2020
  • anon

    Mailed out December rent on December 2nd. Our landlord called today December 29th to ask if we sent the rent!? Very stressful!

    Dec 30, 2020
  • anon

    My parents said they sent me a card out on the 20th of December and it is now December 29th going to be December 30th and I still have no received it, what do I do?

    Dec 29, 2020
  • anon

    I have been waiting on mail since December 5 and still nothing been deliver. When will mail start getting issue from months of waiting?

    Dec 29, 2020
  • anon

    Hello, I have not received some packages that were sent to me before Christmas. I also suspect that I am missing some cards that people sent that I didn't receive. I am in zip code 27514. Thank you.

    Dec 29, 2020
  • anon

    No mail delivery today 12/29/20 Uneven or no mail delivery over the last 10 days

    Dec 29, 2020
  • anon

    You must live in Florida

    Dec 31, 2020
  • anon

    We live in the Larkspur subdivision off Bates Dr. in Alpharetta. The neighborhood has not received mail in almost a week now. I also have put mail in outgoing slots and have to assume it hasn’t gone anywhere. Please inform as to when we can expect to receive mail

    Dec 29, 2020
  • anon

    I’m trying to track parcels that haven’t been delivered for 2 weeks. I know the USPS is overwhelmed with volume, but nothing has been updated since December 23rd. Can someone please update these package scans so I can determine if they’ll ever be delivered.

    Dec 29, 2020
  • anon

    I have not recieved my mail since December 23rd (4 days). I am waiting on several parcels. I would be happy to pick them up, but I cannot determine which postal office they are stored at. The USPS inspector general's website indicates I should be able to locate them from USPS.com, at the "where is my mail/ package" tab. This tab does not exist at this site. I tried to login to this website, but it does not recognize my login information, does not recognize my address and indicates my cell phone number "is already in use".

    Dec 29, 2020
  • anon

    I mailed a total of five packages on 12-10-2020 to the UK to family members. One family got both the packages I sent to them, the other has only received one package out of 3 sent to them. When I track those missing packages it shows that they are leaving Miami to go to destination. When I check on the Royal Mail site, it shows them as preparing to leave but never received by them. It is now 12-30-2020. Twenty days have passed, allowing for the holidays--no sign, no movement on those two packages. How do you contact US Customs to track them down? Not sure if they are just lost or stolen. One was for my newborn grandson. It is aggravating that I mailed them all the same time and they showed departure all the same day within a couple of hours of each other and still no show.

    Dec 29, 2020
  • anon

    I've been waiting for my child support check I already called them they fix the problem and it was three checks I got one already in the other two I still didn't receive it when I check my online to tell me when they send it and they already send it that is why I got the first one I've been already a week and a half I want to know what is going on with it you could please let me know

    Dec 29, 2020
  • anon

    Call are local post office supervisor (60632) she went postal on my wife for calling her. Our entire neighborhood never gets our mail including business when our regular postal worker is off now that he retired last week no one has received there mail as of today!

    Dec 29, 2020
  • anon

    Hello. I have not received any mail since December 25. I have some important documents that have sent me alerts that it has been delivered, however there has been nothing in my mailbox for close to a week. My mother had sent Christmas cards before the 25th and we have yet to receive them. Please let me know where my mail is going if it's not at my home.

    Dec 29, 2020
  • anon

    What is going on with the postal service? I am due to receive several packages and cards from family out of state. Everything was mailed to my address between December 12and December 19th and I haven't received ANY of it! In fact, it's December 29th and I haven't received ANY mail since December 24th. It's like they just stopped working all together. At what point do people call their banks and request stop payments on checks that were mailed weeks ago?! I realize it's a covid year but you have literally had since March to get ready for the season. March!

    Dec 29, 2020
  • anon

    I mailed several christmas cards to family members on the 10th of December of this year. Some had checks enclosed and some did not. They have not received their cards as of today. I am shocked by the terrible service that the USPS is providing this year.

    Dec 29, 2020
  • anon

    Not complaining because I know the difficulty of Christmas mail, coupled with covid, but I am finding many of my out of state family and friends are telling me after 2 weeks,(mailed by Dec 15), that they have not received my cards. This was a costly task, so wondering what I can do?

    Dec 29, 2020
  • anon

    I have not received mail in a month due to delivery man failing to deliver mail due to personal issues from summer 2020. I’ve been living here 20 years and never had a delivery issue. I’ve been having issues with the mailman using obscene language with my high school son and cursing him out numerous times. This is UNACCEPTABLE! I’m going to pursue getting an attorney to look into this allegations. I’ve spoken with the manager at the hickory hill post office but things are yet the same. This is horrible!

    Dec 29, 2020
  • anon

    Mail and packages has been consistently missing for the past few weeks. I’m missing health insurance cards, debit cards, checks... this is ridiculous and the more you file complaints the worse it gets. Really hoping for some kind of alternative because this is THE worst time for all of this mess!

    Dec 29, 2020
  • anon

    My parents mail has always been delivered without issues. My Christmas card/gift were mailed out from the Humble, Texas, 77338 Foxbrook location and transported to Austin, Texas 8225 Cross Park Drive for delivery to my address 78723 which was never delivered. This obviously is an internal theft issue because other mail which was dropped off by my father along with the missing letter all arrived on Tuesday, December 22nd; however, my monetary gift/card didn't arrive with the other 3 envelopes. I have filed a complaint with the Inspector General. I know this should be a felony offense! Apparently the permanent employees or temporary contractors aren't happy with their pay because they're still stealing from the customers whom keep them employed!!!

    Dec 28, 2020
  • anon

    Hello. Thank you for your message. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Dec 29, 2020
  • anon

    I have not Received my mail from bank mobile and I have to start my classes in the ASSP of it and my refund check is supposed to help me buy any computer and I have not received my mail from USPS and I need it ASAP

    Dec 28, 2020
  • anon

    I have been waiting for a Christmas card that was mailed on December 15th from monroeville pa to mckenzie TN. It is the 28th and I have not received it

    Dec 28, 2020
  • anon

    Hello, my mail is being sent to my old addresses and my current address as well as addresses I have never lived at... I put in a change of address years ago, not sure why it’s still an ongoing problem?

    Dec 28, 2020
  • anon

    On hold now for 2 hrs, yep really, trying to find out why my package that I mailed from Northwood NH to Nutly NJ is now in Fla and my tracking says it is out for delivery?? The automated system for USPS is one of the worst I have ever encountered. I totally understand that these are difficult times but I still want to know how this package ended up in Fla. Frustrating!!

    Dec 28, 2020
  • anon

    I have not received any mail in over two weeks. I think there is something wrong.

    Dec 28, 2020
  • anon

    Everytime I get paid I dont get my check in the mail this has been going on for about 3 months now what's the problem

    Dec 28, 2020
  • anon

    what if the post office says i have put in a change of address even thos i didnt. i didnt get a package i was suppose to get because of this yet ive been getting all the rest of my mail?

    Dec 28, 2020
  • anon

    I work for the police department and is receiving paper checks. My check was mailed out December 10, 2020 and another December 24, 2020. I have no received either check. This is really inconveniencing.

    Dec 28, 2020
  • anon

    what is wrong with the postal service? I never had problems sending mail or recieving mail until this year. I mailed christmas cards with checks to my family in ohio on the 12th of December and they havent received them as December 27th, 2020., also mail was sent to me that hasn't arrived. I do not believe this is the carrier fault. In november i mailed a package priorty to ohio on the 4th it never got there until the 19th. Bills are late coming in also going out. This has been one of the best services the people have had. Now it is a mess just like the rest of country. This complaint comes from williamsburg, kentucky.

    Dec 28, 2020
  • anon

    I've rececived information that i've been receciving packages at servel address that i dont live at anymore

    Dec 28, 2020
  • anon

    During this covid-19 , everything is changed. But, the mail service has let me down as far as delivering mail during the christmas holidays. I will never use the usps to deliver packages again. ups gets first place, they deliver faster than the postal service. Maybe we need to change the way mail is sorted install machines to do the work , why should people have to wait 2 or more weeks to get Christmas gifts? Sometimes even longer, pitiful .

    Dec 28, 2020
  • anon

    I mailed a card on 12/9/2020 with a gift card and it has never been delivered.

    Dec 28, 2020
  • anon

    Cards for Christmas were mailed over a week ago from Maryland coming to North Carolina. Still haven’t been received. Sent regular mail. My mom is convinced they were stolen at some point during shipping. I hope this is not the case. Are shipping time that delayed for regular Xmas cards send by mail w a stamp??? Is there any way to search this missing mail???

    Dec 27, 2020
  • anon

    I have 27 packages out there somewhere that were sent on Dec 3- 21 and not 1 of them has been yet! I ordered something 3 days ago from Washington state and it arrived today Dec 27 from Fed Ex!!! What is going on? No tracking updates or anything. Every package I sent out are orders that people have purchased from me on a selling site for xmas gifts, that didnt make in time for Christmas morning!!!!! There is no way to speak to anyone. I have a friend who worked for USPS and he says that packages get stuck on the top conveyer belts 5 stories up and no body goes up and checks or bothers to pick up the packages that have fallen between these belts or on the floor! So what I have to refund their money and then when these people finally get motivated to pick up these sitting/lost packages they deliver them? Its really not hard to check. I have been trying to track for weeks with no answers!!!- Im very upset with USPS. I will never ever use them again. I WANT MY ITEMS FOUND AND DELIVERED. I understand the mail is slow BUT 4 WEEKS WTF!!!-- THEY DONT EVEN CARE!!!! Give them minimum wage. They may work harder when they realize they need to work for the amount of item that gets delivered. Idk. Something has to be done. This isnt fair to the senders or the buyers !!! Someone needs to be responsible and they should answer and find my packages by 4 weeks in. Im so unhappy with USPS!!!!!!-

    Dec 27, 2020
  • anon

    Want to sell their children to other slave owners while your at it. 40 routes and 18 healthy carriers left. Few want to help with the work, even at double the minimum wage

    Dec 30, 2020
  • anon

    I don’t know where to begin, I have only had one item delivered to my house in Puerto Rico on time in the last year of hundreds of packages. Most are late and many get lost. When I’ve filed complaints or asked for help USPS customer service ignores me. I currently have packages that are months late. I have also contacted USPS OIG with no response. I feel it is time for the Post Office to be held accountable, it amazes me how many packages. Are lost damaged or late. USPS needs new management and employees who care. Please help.

    Dec 27, 2020
  • anon

    I mailed my friend a package for her birthday on Wednesday December 16th under priority shipping and she still has not received it. I misplaced the receipt with the tracking number so I have no way of tracking it to see when she will get it

    Dec 27, 2020
  • anon

    I am not receiving any of my monthly bills causing me to have to pay numerous late fees. I have been waiting for a new credit card which was mailed to me on Dec 4th. It is very frustrating since my post office (Southwark in South Philly) is doing nothing about it. All they say is everyone is complaining that they are not receiving their mail. This is not an answer! I care about MY mail and all the late fees I have to pay. Why can't someone help me?

    Dec 27, 2020
  • anon

    Good morning and happy new year, I usually for the most part get pretty good service with our mail .,so it’s no surprise when I started to notice I was not seeing the mail carrier stop at our house for mail delivery. So I have kept watching and kept track . We have not received mail to our house since Dec.16 2020. We all know the speech about COVID 19 , So with all due respect we are asking, “why is our mail not reaching our mail box “? Thank you in advance for your attention in this matter sincerely , resident in King George Va. 22485

    Dec 27, 2020
  • anon

    I haven't received my mail for multiple weeks now.

    Dec 26, 2020
  • anon

    Where is my mail? No delivery today? Please no excuses.

    Dec 26, 2020
  • anon

    Your mail is likely stacked near a carrier case in your home delivery station waiting for a healthy carrier to materialize out of thin air to prepare the residual into the route's delivery order and other healthy carriers need to be found to work that 6 hours on the street to deliver that route. But since at this moment in history those healthy carriers are fictional and your mail is not dying baby chicks or medications for our veterans nor does it clog up as much floor space as one case of pet food or paper towels that Amazon sends when they run out of delivery drivers and truck space then the letters on particular routes get deferred

    Dec 29, 2020
  • anon

    It is now December 26, 2020 and my gifts for Christmas still have not been delivered. I mailed them on December 16, 2020 and we’re insured and I have a tracking number. When I try to track the items the message I get is “in-transit “. I am Also not receiving any first class mail. Does anyone reply to these messages?

    Dec 26, 2020
  • anon

    We haven't received any mail since Dec 21 st Today is Dec 26th 2020?

    Dec 26, 2020
  • anon

    Hi, good morning I writing this letter cuz I am not sure if the mail from the Ulta store is blocked or something.. it's been twice that I have asked the Ulta team to resend my cards and I still do not get it.. That's is why I am wondering if my mail from that store is blocked or something, and if it's blocked how to unblock it or what can I do.

    Dec 26, 2020

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