The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (1046)

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  • anon

    I am concerned b/c a pkg mailed to me over a week ago has not been delivered. I contains masks which would allow me to get out for groceries. Has the postal service stopped deliveries due to pandemic ?

    Apr 14, 2020
  • anon

    Hello, Eileen. Thank you for your comment. For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

    Apr 15, 2020
  • anon

    Are shipments to haiti delayed due to Covid19? A package was sent to Haiti on March 16 but has not been received yet.

    Apr 14, 2020
  • anon

    Hello, Sandra. Thank you for your comment. For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

    Apr 15, 2020
  • anon

    There are rumors that1 USPS needs money from the government. I sure hope they give it to you guys, and not to the greedy corporations, cruise lines and airlines. You are the only vital link with our loved ones, medication delivery and more! i, for one, totally appreciate the hardworking people of the USPS, and I think the employees at the trenches should make a lot more money ($18/hour is ridiculously low for these hardworking people!).....wouldn't be a bad idea to eliminate junk mail though....we don't need it nor want it

    Apr 13, 2020
  • anon

    Thanks for your support! And FYI, “junk” mail is economical advertising for businesses, many trying to stay in business. After 2008, many businesses came back to advertising by mail because their budgets shrank, and mail is cheaper then tv ads. This is good for small businesses, so they can target specific areas. And those that survive this pandemic may do the same.

    Apr 15, 2020
  • anon

    Due to the pandemic 19... Is the USPS organization currently hiring? And how are they conducting interviews.

    Apr 13, 2020
  • anon

    Why is presorted (junk) mail still being delivered to homes? Wouldn't it make sense to stop that to cut down on potential covid-19 vectors?

    Apr 13, 2020
  • anon

    That “junk” mail is advertising mail from businesses trying to stay in business. Please support your local businesses during this pandemic.

    Apr 15, 2020
  • anon

    Junk mail offsets the costs of regular first class mail by a lot. "Junk mail" is still being paid for by someone to be delivered. Also it's called standard class not junk mail.

    Apr 14, 2020
  • anon

    Are you still shipping to Haiti from the US?

    Apr 12, 2020
  • anon

    Mgmt has prioritized their safety first. They have masks, sanitizer and gloves; clerks and carriers don’t. The cca 204b’s still carry out the verbal abuse and threats mgmt hands down. It’s still all about the numbers, and if you call out sick, you are given LWOP instead of your sick/annual leave. Mgmt is so bad, threatening letters of warning if employees don’t run the routes to make mgmt’s numbers. Now mgmt is pushing the carrier 701 rule, “pretending” to be concerned about employees, but we know their tactics, and know they plan to take advantage of this rule to make it look like the routes have under-time; so they can cut more routes in the future. This is disgusting, yet so typical.

    Apr 12, 2020
  • anon

    Do mail carriers still pick up mail from the blue drop off boxes?

    Apr 12, 2020
  • anon

    Same question here. I dropped a package in one of there boxes and it's been two days and it is not showing any tracking information here. If they are not picking up, they should lock the box or at least put a notice on it.

    Apr 16, 2020
  • anon

    Yes, the blue boxes are being serviced.

    Apr 15, 2020
  • anon

    As a government employee I am ok of been on the frontlines of taking care of our customers when you stressed out seeing so many people leaving this world hopefully that the station are following the CDC guidelines which I don't understand why we as one of the station who last to put guidelines in places there is no six feet distance which some station were already in place no masks shortness on gloves entering of the side door not been sanitize 16 employees come in at 630am and other 6 come in at 730 there no rotations with the time in our station being fair to others employees who want to go home early to their families but its mgrs who just dont care one of my business customers gave me xlarge gloves just to wear on my hands caused of no masks I made my own it's sad then you have employees who sneezing coughing but want go home who not covered their's mouth but I guess it's safe just to come in at 730 am to come in case and go out delivered mail and mostly the parcels caused that's our numbers one services is the parcels for our customers and it's sad you have to raise your right hand to ask your customers not to run to the mail box but they just glad to see their mail carrier who sing as she delivered her mail I have to tip toes in my business just to get in to delivered mail to my mail rooms but those business I have to face daily the banks,the tire company, the signs forgets its 6 feet but they just forget caused they just happy to see they mail carrier I try to slides mail thru my banks doors but some just happy to open the the doors we might not have all the proper tools to work with or masks I just prayers everyday and during my lunch break that God allowed me to make it safely back home I lost an aunt's and I lost a friend's but been stressful during this time I take my prayers to god and no matter it's not fair that my Management dont rotations at our station I still pray for all my coworkers that we just make it thru this difficult time thank you

    Apr 12, 2020
  • anon

    Usps work has been deemed essential, not Usps employees. We are expendable. Mgmt has protective equipment, but clerks and carriers do not.

    Apr 15, 2020
  • anon

    How absurd !

    Dec 29, 2020
  • anon

    Why is our postal carrier still insisting on knocking on our door and speaking to us face-to-face to hand deliver packages? These are packages that require no signature - why aren't postal carriers being trained in contactless delivery???

    Apr 12, 2020
  • anon

    I will like to know if the starting date of new hires with the Connecticut USPS will be delay or impacted in any way by COVID19, preventing new hires from immediately starting work after all new hire paperwork/background checks has ben completed. Please let me know. Thank you...

    Apr 12, 2020
  • anon

    This states mail delivery is continuing for quarantined people. Mail delivery has stopped and no mail has been delivered since 4/6/2020 because of one quarantined person in an apartment building. This building is all seniors, some have no transportation to "pick up their own mail" as they were told when they called to find out what was going on. How can the mail be withheld???

    Apr 11, 2020
  • anon

    In the middle of pandemic postal worker wont deliver my package cause signature required. I do not see people at this point i am quarantined. I left my signature on 2 notices and asked in writing to leave package. I wrote 2 notes with my information and signature acceptance to please give me package. Mailperson ignores and will not leave package. There is a crisis and I cant go out....this is unreasonable..I have the right to my package.

    Apr 11, 2020
  • anon

    You can go to Usps.com to request re-delivery of your parcel. You will need to type in the tracking number. Or call your local station and speak to a supervisor.

    Apr 15, 2020
  • anon

    tOur delivery person left our mail today but failed to take the several outgoing letters that were left in the our rural box with the flag up. Is this because of covid 19?

    Apr 11, 2020
  • anon

    If it's a Sunday then they left the mail then this is a different group of people only there to deliver packages not to pick up mail. They are not allowed to

    May 06, 2020
  • anon

    Doubtful. Probably an employee rushing, not paying attention. Mgmt demands speed over accuracy these days, to make their numbers. Please contact your local Usps Consumer Affairs Office for local delivery/pick up procedures during Covid19.

    Apr 15, 2020
  • anon

    I put 2 letters last Saturday, April 4th in a mail box near my home in New Rochelle, NY. Seven days later, neither piece has been received. Is the mail in the mailboxes not being picked up?

    Apr 10, 2020
  • anon

    You can contact the local Usps Consumer Affairs Office in your area, to find out the local guidelines during Covid19.

    Apr 15, 2020
  • anon

    Is mail being delayed because of the COVID -19? Mailed out some payments that have not been received. Just verifying what I need to do.

    Apr 10, 2020
  • anon

    You can contact the local Usps Consumer Affairs Office in your area, to get current updates on procedures during Covid19.

    Apr 15, 2020
  • anon

    I understand the problem with rural delivery, given the Covid problem. I have not received mail for a week now, or seen the driver go by. That is unusual. Has rural free delivery been suspended during the crisis, and if so what should I do to obtain my mail? I have tried to telephone, but repeatedly get the message "wait time is over one hour", Any advise you could provide would be appreciated.

    Apr 10, 2020
  • anon

    The main 1- 800 number for the USPS is practically useless right now. If you get lucky, rather than being placed on hold for over an hour, the automated system will give you the option of receiving a call back in over an hour. I recommend looking up the number for your local post office and try to call them. Some post offices don't answer their telephone, but many do, so it's worth a try. Here is the USPS location finder https://tools.usps.com/find-location.htm Good luck!

    May 12, 2020
  • anon

    You could put a note in your mailbox with the flag up. Carrier should stop and get it. You can also contact the local Usps Consumer Affairs Office in your area to get current procedures during Covid19.

    Apr 15, 2020
  • anon

    How do I mail large envelopes & any packages during this pandemic? I don't want to go inside a post office, if they're even open.

    Apr 10, 2020
  • anon

    oh boo-hoo!!!! I come in contact with hundreds of people a day AND handle THOUSANDS of articals of mail. Zero hazard pay, 6 days a week, away from home for 17 hours not seeing my family, friends, or kids. Put on a mask and gloves, and walk your grown self in that post office.

    Apr 12, 2020
  • anon

    Why did you take this job if you dislike it so much? Dont you think people should be able to Trust postal workers & the USPS? Dont you think we deserve to get pur mail and packages we paid for with our hard earned money? Dont you think we should receive packages that are work related and affect our jobs? Walking in to the post office did no good! The info keeps changing & packages continue to be undelivered.

    May 29, 2020
  • anon

    It seem like you don’t like your job? Isn’t this what you applied for when you accepted your job? Accept what you signed up for and don’t take it out on people that have legit complaints with USPS and how it’s managed. Don’t take it personal

    May 11, 2020
  • anon

    So quit

    Apr 25, 2020
  • anon

    Seriously? You deliver mail. We appreciate all you do but please remember that our soldiers do what you’re doing too. Nurses, doctors? Ring a bell? My spouse has missed the whole first year of his daughters life to be deployed. That’s the choices we make on the jobs we choose isn’t it? This person not wanting to go inside is also helping to protect your coworkers. More people inside puts you all at more risk too. Some of us are ALONE with a 7 month old baby so if we get sick, then what? I have no childcare and no help. My husband is overseas! So going inside buildings is a risk that I literally cannot take right now. So stop being rude to someone asking a perfectly reasonable question. And if you don’t like what your job entails then quit and get a different one. You chose an essential job. How lucky for you to be in work while others aren’t.

    Apr 15, 2020
  • anon

    Wow, what a way to make this about you. It never ceases to amaze me how selfish people in this country can be. I didn't realize we were at www.militaryworship.com, I thought this was about the USPS. What a strange comment this is... What, so because YOU have it tough, that means other people aren't allowed to express their own difficulties? Is this a competition? Only one out of the two of the comments in question (theirs and yours) actually HAS ANYTHING TO DO WITH THE ARTICLE OR THE USPS AT AT ALL. And yet while I see all sorts of snarky "then quit" or "get a new job" responses to our mail carrier friend (I guess they're not heroes though because they work for the government. Delivery pizza though, and you might get a standing ovation. Give me a break...), I don't see any responses like that to you. I wonder why that is? Why is it OK for this person to whine about the life they chose (when it has nothing to do with the article), and if anything they get praised for it? And the mail carrier, THE PUBLIC SERVANT, who has legitimate gripes and concerns is getting the "then quit" treatment? Because something completely unrelated to them happened to a package you were expecting to be delivered? This country is screwed.

    May 24, 2020
  • anon

    As a former military wife, I was delighted to read your comments. Non-service connected folks have no idea what military families go through. Urah! As a retired GS-13 Contracting Officer, I'm ashamed of you. Not everyone has a 9-5, 40 hour work week. You do your job and smile; if it cracks your face. Government work is "service". You need to readjust your priorities.

    Apr 28, 2020
  • anon

    It sounds like this person needs to be informed on how to intelligently interact with the post office during the pandemic. You don't get to throw your choices in the face of someone that is asking for information.

    Apr 13, 2020
  • anon

    I haven't received any mail in weeks.They don't want to work. I see the truck coming and the mailman is just sitting in it for hours killing time. Meanwhile, the mail isn't getting delivered. My sister is on the frontlines in the hospital, taking the train every day, saving lives and never complaining. These people have to open a box and drop mail in the box. If that is too difficult, please leave. Go do something else.

    Apr 19, 2020
  • anon

    As you stated you're at home sitting watching the mail truck for hours! that's you, your sister is on the front lines I thank her but you are not your sister .You're just sitting at home ( those were your words)so for you to dictate what you think a mail carriers duties are on a daily basis shows your ignorance.We make it look easy because we're professionals , but trust me if this was such an easy job and we make decent money with benefits why wouldn't everybody be doing it? I will tell you why because they can't . It's a lot harder than you think . I have trained some people and they walk off the job in less than one day? I have family members also that work in the hospitals and never have they ever made me feel any less required in this Corona epidemic then somebody like you that just sits at home (as you said in your own words)

    Apr 26, 2020
  • anon

    They FORCED people to stay home. Its not like it was his choice. And considering that we THE TAXPAYERS ARE THE ONES WHO PAY THEM, and also that WE PAID FOR THE MAIL TO BE DELIVERED AND IT IS NOT HAPPENING, I would say its not ignorant to expect for people to do a job they are overpaid to do in the first place. THIRD WORLD COUNTRIES have better mail service then the United States. Now, I like my carrier, she is a decent, hard working woman. But the people at the ISC warehouses all need to be fired. And no. You do NOT make it look easy. You make it look like if I am very, very lucky, at some point in the future I will get the packages I spent my hard earned money purchasing, and the seller spent their hard earned money mailing. This nonsense about nurses, or anyone being heroes is pretty much bogus. People are just doing their jobs. No more and no less. And if youre not going to do your job, then quit. Plenty of people who will be happy to take your place.

    May 25, 2020
  • anon

    I appreciate all our postal service workers. Please require postal (mailpersons/delivery/etc) workers to wear masks when entering buildings/apartments especially high risk apartments, such as senior apartments. The Coronavirus is very deadly to many many. I hear the attitude of 1 "mailman" that it's no big deal. I understand that the Coronavirus can stay alive on many different surfaces for different lengths of time. This is why I'm asking please wear mask. I also believe that screening for postal workers for COVID19 is necessary as they enter high risk facilities and apartments (seniors). It is irresponsible to not protect the people they service.

    Apr 10, 2020
  • anon

    Unfortunately, like everyone else, letter carriers can’t get masks. In NC, our Postmaster hasn’t provided masks, sanitizer or gloves. Carriers have been left to fend for themselves. A few residents have kindly made masks for their carriers. And please know, we understand your concerns, because we don’t want to get infected either. But, people continue to approach us to talk and get their mail directly from us; instead of letting us place it in the mailbox. If we ask them to stay back, many call us rude and complain. We are doing the best we can with the circumstances we been given.

    Apr 12, 2020
  • anon

    Are they not also responsible for protecting themselves also from covid. Now you can purchase a cloth mask even at the beauty supply. I mean good quality mask. If You know the risk and can't get mask from work you get your own to protect you and your loved ones and also people you don't even know. That's NO excuse.

    Jun 27, 2020
  • anon

    I paid for two day Priority shipping so my daughter could have a face mask. Her package is delayed. Is there a backlog of shipping due to COVID19?

    Apr 10, 2020
  • anon

    When Dejoy claims he isnt slowing down the mail, he is flat out lying. Something like 70% of Chicago's processing ability at customs has been cut....My package was ordered 5 months ago and has been sitting in Chicago for 2 months.... Don't expect things to get here quickly.

    Sep 03, 2020

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