Bogus email art

In today’s world of package tracking and interconnectivity, an email from the U.S. Postal Service or even our Inspector General regarding mail delivery might seem legitimate.

That’s what the scammers want you to think. Unfortunately, some postal customers are getting bogus emails purporting to be from the Postal Service about an attempted or intercepted package delivery or online postage charges. These emails contain a link or attachment that, when opened, installs a malicious virus that can steal personal information from your personal computer.

If you receive a suspicious-looking email, do not click on the link or open the attachment. Like most viruses sent by email, doing so will activate a virus that can steal information — such as your user name, password, and financial account information. Simply delete the message without taking any further action.

And if you do receive an email that appears to be from the Postal Service and there is something that appears to be suspicious about it, you are welcome to report it to our Hotline.

Comments (11)

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  • anon

    I received an email from "USPS" (address Looked very official and said that there had been a problem delivering a packing today and that they could not access the delivery location. I linked the link to "track the package" before I realized that I should not have. Is this a scam or malware that you know about and if so any suggestions? I am running a virus scan now and will also change critical passwords but am worried.

    Aug 29, 2019
  • anon

    I have received several emails and often alerting me of a USPS award that I need to confirm. It claims only 10 USPS customers were chosen for it. I have not and will not click on the links including the unsubscribe button. They claim you can also write to USA 75 Arlington Street Suite 500, Boston, MA to also unsubscribe. Hope this helps someone else who may not know better.

    Aug 28, 2019
  • anon

    For me the real scammer is the USPS insurance claims. I insured a $3500 Gibson Les Paul to be shipped to Dallas and it showed up with a cracked neck. The guitar was inspected by FedEx and they said they will back the inspection of perfect condition. I even paid the extra "Fragile" amount, and after the guitar went through a hurricane in the Dallas area in early June USPS denied the claim. It gets better, the Ebay buyer downloaded the 2856 Internal Damage report and fraudulently filled it out, after he unsuccessfully tried to blackmail, in such a way the the claim would be denied and got an unsuspecting USPS worker to sign and stamp it. You can clearly see the two different handwritings and a USPS supervisor verified it. So the claim was denied in St Louis because the 2856 form was not legitimate then denied in DC because the box was'nt damaged even though I paid for the extra handle with care fragile keep upright. I spoke to one of the oldest and foremost guitar repair shops and not only did they say that dropping the box on its head would cause that but just letting it fall over would also most likely crack the neck. The claim was denied, and there was no fine print concerning terms of the insurance. What did I pay insurance for, the false assumption that USPS and the government would honor my claim. They now are making it difficult to even return the damaged guitar as if they are going to rip me off even further. USPS I have now learned is a total scam.

    Aug 09, 2019
  • anon

    My experience with UPS is if you pay them to pack as well as ship, of course, they will honor damage claims. If they didn't pack, you're out of luck because why should they insure others' packing? And FedEx once made me pay for packing before shipping because they felt a slight rattle. I paid and thanked them.

    Aug 30, 2019
  • anon

    I got what is apparently a scam email saying my package (non-existent) was delivered, and to click on it. I've spent valuable time searching here for who to report if to and I don't see anything about scams.

    Aug 07, 2019
  • anon

    Hello. Thanks for your comment. For mail fraud, we recommend filing a complaint with the Postal Inspection Service at (877) 876-2455 or​

    Aug 08, 2019
  • anon

    I opened the email not knowing what it was. How do I remove the virus?

    Jun 05, 2019
  • anon

    What if they are trying to send mee money orders to cash? Or what if they actually sent a fake money order..

    May 25, 2019
  • anon

    Please feel free to contact me anytime this is been going on for over a year and since it’s not legal in the state of Wisconsin I should not be happening

    May 23, 2019
  • anon

    I'm bothered by this because I know that a person got one of these emails that had a package at his Post Office. How would scammers know that a customer has a package? Tracking system hacked? Infiormed delivery hacked? Sellers site hacked? Those are questions I hope the OIG is looking at for the safety of the postal service and their millions of customers.

    May 20, 2019
  • anon

    I have gotten several of these messages. They usually use incorrect tenses of verbs or have incorrect English usage in the wording that I can see without clicking on the e-mail. I have a good spam guard which, 99% of the time, sends these e-mails to the spam folder. The other 1% I send to the spam folder myself.

    May 20, 2019

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