Postal customers often choose to stand in line at the counter of their local Post Office, even as an open self-service kiosk sits nearby. In some cases, customers might prefer to interact with a window clerk, perhaps to make sure they purchase the right service or because they want to buy a specialty service not available from the automated kiosk.

But some customers might be unaware that they can get many of the same services at a kiosk that they get from the window. For example, they can buy postage; weigh and send packages; use the ZIP Code lookup feature; and obtain fairly large quantities of First-Class Mail stamps (up to 100 self-adhesive packets). With about 2,500 kiosks in 2,300 retail locations and many of them accessible 24 hours a day, 7 days a week, kiosks are convenient and fairly simple to use.

Consumers have grown so accustomed to using self-service kiosks, including automated teller machines and airline ticketing kiosks, that many people barely remember a time before them. In grocery stores across the country, customers are now choosing to scan and bag their own groceries at self-service checkouts, even though it saves them no money to do it themselves. Yet, consumer backlash against completely automated customer service is growing, especially in some industries such as banking. For example, TD Bank now promotes itself as a bank with “humanity,” using the catch phrase “bank human again.” It seems customers want choice: automation when it’s convenient and human interaction when it is needed.

Does the Postal Service have the right balance of automated options and the human touch? Should it consider expanding the use of self-service kiosks to retail locations that will be operating at reduced hours (less than 8 hours per day)? What could the Postal Service do to increase public awareness and use of self-service kiosks units? Or do you think the public prefers working directly with a person at the window?

Comments (73)

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  • anon

    You've got to be kidding...I tried the self server option a few times and this morning's events made me a permanent UPS customer. Drove to Post Office #1 to pick up my mail from our post office box. No kiosk. That wasn't a big deal because I suspected that might be the case. Drove to Post Office #2 where they have the kiosk (8 miles) and processed my packages. However went to deposit them and THE BOX WAS LOCKED. Loaded all four of my packages back into the car and will be using UPS from now on! There will be one more trip to the post office for me today to deliver them on my lunch hour. So totally inconvenient.

    Feb 05, 2016
  • anon

    I used to ship online w/ click and ship but now that it isn't any cheaper than the kiosk or the counter, I might as well just go to the counter and have a person do it. I am paying for that so no point in using kiosk or my own computer/paper to do USPS job for free.

    Feb 02, 2016
  • anon

    I tried using a Kiosk at the Oro Valley PO but the machine kept saying " unable to read your Credit Card " I tried four different Credit Cards and still got the same message all four times ????

    Jan 22, 2016
  • anon

    In the past three days I have visited the same three post offices in Dallas 7 times. On Sunday, I went to the post office closest to my house to mail a pair of glasses. I intended to mail the glasses in the small flat rate box. No boxes. On top of that, the mail drop was locked. On to the next post office, where I successfully purchased my postage and went to put it in the drop...locked again. On to the next location...finally success after a 45 minute ordeal that should have taken 10. On Tuesday night after work I went to the post office closest to my work...kiosk out of order. The second one I waited for a woman to send her life's possessions and when I finally get to the kiosk I get a "not able to perform this function" message. Then on to the third post office which is closest to my house...I get another "not able to perform this function" message. Today, I went back to the post office closest to my work and I get the same message on the kiosk and didn't have time to wait in the line on my lunch hour. Words cannot describe the rage that I felt walking out of there today. I do not understand how I cannot find a working kiosk in a 10 square mile area of one of the most populous cities in America. I work long hours and do not have the ability to wait in long lines at lunch or leave work early to mail things. This problem has got to be fixed. Thankfully, I bought postage online today, but will now have to wait for the postal worker to pick them up tomorrow since they've already visited my office building. I don't bother to waste time going to the post office only to find the drop locked again.

    Jan 13, 2016
  • anon

    I used the kiosk for the first time today, like an idiot! I did not get a tracking number. Since I used it on Sunday, I get to fight the battle of getting a fed employee to answer the phone on Monday. Guess I will have "a case of the Mondays" tomorrow.

    Dec 27, 2015
  • anon

    I have had to stop using the self service kiosk at the Petaluma Main Post Office because 1)during this busy season they don't empty it fast enough, so the packages block the door and, even more irritating, 2) apparently they are now locking the thing so that all you can do there is buy stamps. I could hear the employees (I'm NOT calling them workers) laughing and talking behind the closed screens, but their responses to my shouted questions had me leaving shouting "I HATE USPS!!" No wonder all the other delivery services have stocks which are good investments.

    Dec 20, 2015
  • anon

    My only reason for choosing personal service is to get better looking stamps, or to deal with an oversized package. I wish my current town had a self serve kiosk.

    Sep 20, 2015
  • anon

    As a night shift employee who is not awake at the times the service desk is open I love using the kiosk and wish it was available at every post office. This being said however just yesterday I mailed an express overnight envelope that the kiosk charged me 19.99 for. I had it weighed and followed all the procedures at the kiosk. My mail carrier calls me and said the package is being returned to me for insufficient postage. Like it needs $9.00 more. Why didn't the kiosk register this? This was an important envelope I needed to get there overnight. Now I'm hitting the weekend. It's not like I wouldn't have paid the amount. The kiosk didn't ask for it. I'd like to know why.

    Sep 11, 2015
  • anon

    Used the kiosk, I didn't get a tracking number, USPS didn't deliver my package on time, and now they can't locate my package. Lesson learned: don't use USPS.

    Sep 10, 2015
  • anon

    For packages, FedEx is often cheaper, especially with an online account discount. You can print the label on paper at home, tape it on, and drop it off.

    Sep 20, 2015
  • anon

    Sometimes I am not sure the kiosk label will fit on the package or letter I am mailing. But if I know that isn't an issue and if I am not using a label I have printed from home, I will use the kiosk.

    Sep 01, 2015
  • anon

    I would normally use the kiosk, but doing anything at a government facility (i.e. Post Office) has become laborious. This week, I walk in, ready to use the kiosk. There are about 5 people lined up to use it, and 5 people waiting for the clerk at the counter. The kiosk had been "updated" and is now so complex, people are having trouble processing anything. So my post office has a full-time postal clerk standing at the kiosk helping each person navigate the kiosk, and one clerk at the counter helping people. There should be no need for a clerk at the kiosk. The kiosk should be simple enough so that people can navigate it by themselves. And both postal clerks should be at the counter helping people. I decided that the counter was a faster alternative for me, and it was. But when I get to the clerk, I am peppered with so many questions about my simple letter, that one almost feels like he's being criminally interrogated before he mails a simple letter. As if I can place a bomb or hazardous material in a ¼ ounce paper letter. And then I am now told I must press a "button" to confirm that what I said was true. And the Post Office if wondering why it is failing? Do the people in Washington have nothing else to do than come up with more complex kiosks and and barriers to mailing a simple letter? The USPS would not last a single day if it had to compete in the real world. And this is the reason why most government initiatives are complete failures. I could go on, but I think you understand exactly what I'm saying. I doubt my comments will even be read or posted. But again, that seems to have become the way of life in this once great country.

    Aug 23, 2015
  • anon

    I wanted to purchase SMALL postcard stamps. The only option at the kiosk was to manually add the price of a postcard stamp to then purchase 1-5 of them, but the size of the actual stamp was more than double the size of a regular stamp! uh, no thanks....

    Aug 14, 2015
  • anon

    Dear USPS, I had an opportunity to try your automated postal service Kiosk for the first time. I am an engineer / scientist and so these type of systems interest me. I thought I would pass along my experience, in the event you consider improving your system in the future. First I will mention what I needed to do on this occasion; later I will generalize as to what I think you could do to make your system work better. I needed to purchase a Certified service for my 1st class letter. 1) I followed the menus until I got to the point of needing to purchase the 1st class postage. 2) Since I already had applied the postage to the letter and there were no other reasonable choices I aborted the process. 3) After talking to one of the postal workers, he insisted that I just needed to continue in order to do what I wanted. I told him that it appeared I needed to buy postage in order to continue for a letter that already had postage. 4) I went back and started the process again until I got to the same point where I needed to buy postage. I selected the appropriate amount and continued. 5) On the screen after I got the option to apply the Certified Mail service, which I selected. 6) I entered the address information - I had to read very carefully the instructions in order to figure out whether to enter numbers and letters altogether or separately and to include West or not. 7) I was given the option to adjust postage which I did. 8) I selected the label type and printed the label. 9) Even after printing my Certified sticker it was unclear how to apply it. I selected the smaller size on account that the original larger size was larger than my letter. The smaller sticker had a ‘fold here’ label which I assumed to fold around the side of the letter. But this would obscure the postage that was already on the letter. General comments: There are so many improvements you can make it will be hard to capture them all but here are a few: 1) For a first timer the process seemed to take a lot longer than needed. I can see if you use the system often you can move through the screens quickly because of your familiarity with the system. But as someone who might use it once a month I would tend to forget the process enough to not benefit. 2) The fact that some options are not presented until the very end causes the user to question the whole process (for example adding Certified service) . 3) Instead of having one single path that the user needs to navigate to a given solution consider offering multiple paths. 3a) For example my focus of need to Certify a letter should have been apparent within one or two screens instead of needing to navigate half a dozen or more screens. 3b) I had to weigh a letter, purchase the postage, and then un-purchase the postage in order to do what I needed. ( All unnecessary steps.) 4) The first screen in particular was too wordy; required to much reading and figuring out. 5) Entering the address information was unnecessarily complicated; way too many instructions. Have the user start entering the address (numbers and letters), and when the machine narrows it down to one address sound a bell, and/or show the user a list of addresses that satisfy what he starts typing in, updated continuously. And allowing the user to select from the list at any time. 6) When evaluating improvements, test them out on prospective customers to determine how effective they are; do not base performance based on how quickly one of the developers can do something on the system as they are too familiar with it and all of its idiosyncrasies. 6a) Use total time, and number of user clicks as metrics to determine how efficient your interface is. 6b) I would strongly encourage getting a different team to work on the improvements; the current team is not talented.

    Jul 30, 2015
  • anon

    The Kiosk almost ALWAYS costs a lot more than waiting to send a package through a clerk. What a ripoff! I appreciate all the help from the clerks, and it's wonderful to talk to such nice people.

    Jul 27, 2015
  • anon

    The kiosk used to ask you to enter the zip code, but now you have to type in the entire address. Takes too long and if you make a mistake typing, it takes even longer. Why bother to write or type up an address label, if you have to type the entire thing in again at the kiosk? It used to be fast and easy. Why make it harder and more complicated? If the Post Office is going to waste my time this way, then I may as well stand on line. I will not use the kiosks unless I only have to type in my zip code again.

    Jul 24, 2015
  • anon

    They should be at every major shopping location, they are a dream come true, no standing in lines and no interaction with a potential depressed or disgruntled employee who might do lord knows what,please put them more places like shopping centers and malls. I could actually buy a gift and overnight my package all at the same spot. A lot of times I just won't buy things because of the hassle of having to go to a post office, try it out in a busy mall before Christmas so the public will know they are available and how easy they are to use, of coarse put an attendant there to show the general public how simple they are to use

    Jul 05, 2015
  • anon

    I had a very important Certified Letter where I need the number to stay the same -- and the postal worker told me that the kiosk would issue a new number, making the contents of my letter invalid with a different number. I later figured out that it is not true and I can just add a tracking number in addition to the certified parcel number.

    Jun 14, 2015
  • anon

    Only time I ever use the clerk is for international since that option isn't available at the kiosk. Although I don't really do that anymore either since I can post international online and give to my mailman at home.

    Jun 13, 2015
  • anon

    I am a perfect example of how using self serve can go bad. I was approached at the local post office by an employee as I was standing in a long line. As I had never used the self serve for express mail the employee guided me. Now at the end a very tiny piece if paper came out. Thinking it was my receipt for using my debit card,I asked the employee for my customer tear off copy d om the to and from slip thats put on the outside if the envelope that has the tracking number. The empliyee told me that when you use the machine,you are not allowed to get that copy. Not ever using the self serve before that day,I thanked him and left. The next day I wanted to track my package only to find out,that I could not,because I did not have my copy which I found out infact was suppose to receive that as I requested and the very tinyreceipt that came out of the machine must have dropped out if my pocket so I had nothing to track my very important check. Anyone using this,take a lesson from me and insist on getting YOUR copy of the custom receipt. This employee was absolutely incorrect and was suppose to give me my copy. Now the check I sent has still not been received and it was for a very very important payment,which will now jeopardizes my credit,but will also caused a big problem as a result,which has caused alot stress. We rely on the knowledge and proper training of the post office employees and this was a huge costly lesson for me. Its now 5 days and still did not arrive to the destination and I have no way to track it. The post office blamed me when I asked for their assistance,not holding the employee accoutable at all. When I specifically found out from a good source that the employee was totally incorrect. In the end, I am the one paying the price and they did not even ask anything about their employee.ost office if you are going to put your employees out on the floor to assist customers with self serve,Please make sure they are trained to do so. When we send mail out your errors could really damage us,the public. Thank yoj .'

    Jun 02, 2015
  • anon

    Can you use the self serve shipping console to ship a box of books via the media rate?

    Jun 02, 2015
  • anon

    I calculated on line the cost to mail a small object in a standard envelope and the price ranged from .71 to .93, However, when I mailed it at the post office counter it cost $2.54! What accounts for the difference??

    Jun 02, 2015
  • anon

    Why was the package bin locked this morning at Arlington Texas and at Irving Texas P.O.? This is very frustrating!

    Jun 01, 2015
  • anon

    I tend to do a number of certified letters and prefer to have the information completed before arriving at the post office. If you indicate you have prefilled postal forms you do not have the opportunity to enter the tracking number into the machine. As a result if the letter / package is lost how would you prove that you mailed it.

    Apr 16, 2015
  • anon

    I do use the kiosks often and have had good experiences UNTIL NOW. I mailed a package on March 14 at the branch post office 10009. It vanished from the face of the earth for 10 days--not a mention on the tracking site, even though it was insured (extra) and placed in the drawer provided. I sent an email asking for help, and was given a case number and told I would be contacted in 3 days--BUT NEVER WAS. Then, a miracle of sorts--on March 23, I checked the tracking site and saw that it had been sent to GUAM. (It was addressed to Santa Barbara 93105 and on the receipt as such.) How the heck did that happen??? It left Guam on March 24 and spent several days on the Pacific, arriving in Honolulu on March 27. It finally arrived in Santa Barbara on March 30. I have no recourse because Priority Mail is not guaranteed, but this seemed really out of the realm of acceptable Post Office delivery. I'm glad it wasn't stolen, but because of this ridiculous route, my niece's 16th birthday gift arrived way after the event, which was deeply disappointing for my mother, who was hoping to give her the present the package contained. I'm glad it wasn't stolen. But I just wanted to let someone know that no one ever responded to my initial email after promising to do so. And I wanted to let someone know that my package was sent to GUAM. I mean, what even goes to Guam??? Not a lot, I bet. Aaargh. Thanks for listening. Barbara

    Apr 10, 2015
  • anon

    No proof of actual mailing from a Kiosk. It's technically not even shipped until someone scans it. So the Kiosk is great for an after hours emergency, but otherwise never.

    Apr 08, 2015
  • anon

    The self-service kiosk has worked for me when I've tried it, but I'm frequently shipping eBay items and have already bought postage through there. I use the clerk to accept my packages so I can be sure the tracking number is activated.

    Apr 03, 2015
  • anon

    Online or kiosks. And if I must then person. The post office workers in my area do not like the job, not afraid to get fired, and treat the customer like crap. I was not born in this country and look white. At fist my thoughts were "Reverse racism". The realized no, pretty much Everybody gets treated equally with standard "CRAP"

    Mar 30, 2015
  • anon

    Standard shipping was not an option on the kiosks. Why is this?

    Mar 24, 2015
  • anon

    The kiosk offers little to no variety of stamp images. I cannot buy a single domestic post card stamp from the kiosk. If I need to purchase a stamp for a heavy domestic letter, but it costs less than a dollar, the kiosk only offers to climb the purchase into the $1+ qualifier with duplicate purchases rather than a quantity of forever stamps. The kiosk cannot help me with all me international shipping needs. The kiosk occasionally has trouble explaining what it offers in detail, leaving me to worry that I will spend my money on something I can't or don't know how to use. The only situations I trust the kiosk for are domestic items I just need postage for and nothing else. Such situations are extremely handy in the middle of the night!

    Mar 16, 2015
  • anon

    I live in Burbank, CA. I have used or tried to use the USPS kiosks in each of the three USPS stations in Burbank. Every kiosk has been unable to help me in recent months because the card ( credit / debit) reader rejects my cards. I regularly use my cards in restaurants, bars, retail stores, ATMs, car washes, parking meters and garages, markets and service stations, but these same cards have been repeatedly rejected by the USPS kiosks. EVEN WHEN THE SAME CARDS ARE ACCEPTED BY THE CARD SWIPING DEVICES AT THE USPS SERVICE WINDOWS. If the USPS is unable or unwilling to provide kiosks that operate properly or to maintain the kiosks as required, then the kiosks are a waste of tax funding, and the USPS should remove the machines from the post office stations.

    Mar 14, 2015
  • anon

    I've experienced the same thing with all of the credit cards in my wallet lately. Ever since the issuers sent me replacement cards with the new technology (embedded chips), the USPS kiosk readers can't scan them. When this problem first arose, I still had one card that had not been replaced and it worked. Now none of mine will work. I don't know why I tried again today. Like you, I never have a problem with these same cards anywhere else. I don't expect a fix very soon, since they have so many they'll have to retrofit.

    Jul 01, 2015
  • anon

    Your complaints might be valid in terms of the machine operation, but the USPS does not use tax money, so your wrong in saying that they "are a waste of tax funding." I use the kiosks all the time and have never had problems with credit card acceptance, even when using older scratched up and bend cards.

    Apr 16, 2015
  • anon

    If the line is long I will use the self-service kiosk. However, there is no option for "media mail" rates at these kiosks. This option would be very much appreciated. Also, during regular post office hours, there is no place to put kiosk-stamped parcels that will not fit in the bin provided. The clerks are helpful at the LeFleur Station in Jackson, MS. They will get someone to help you bring in heavy boxes or they will help you themselves.

    Mar 06, 2015
  • anon

    I think the kiosks are great for those of us who work late. I live on the SC/GA border and my local post office in Graniteville, SC has outstanding customer service but they now close at 4:30, which is upsetting. If they had gotten a kiosk it would make more sense. Why reduce hours without installing a kiosk in either Graniteville or Aiken, SC. The nearest kiosk is nearly 25 miles away in Martinez, Ga., and that kiosk NEVER has the green cards in it for certified mail and the lobby is closed where you can find the cards after hours. Another thing that doesn't make sense is that the Martinez kiosk is only 1 of 2 kiosks in my entire metropolitan area and kiosk number 2 is less than 3 miles from kiosk 1, which are both in the 3rd largest populated county in my metro area of Augusta. This area could easily support 2 more kiosks in this area or at least move kiosk 2 to either downtown Augusta, Aiken or North Augusta post offices. On another note, I believe the kiosks shouldn't accept cash because some of criminal elements plus you can have two records of your transaction purchases if you are using your credit/debit cards, i.e., the receipt and monthly statement. Basically, we are asking for more kiosks or better placement of current kiosks. My two cents.

    Jan 24, 2015
  • anon

    I have dropped a package in the drop box after using the kiosk and the package disappeared. Possibly stolen. I have also seen packages that were steal able because the bin under is full. Especially during the holidays. Overall I prefer handing my package over to a usps clerk so that way I have more proof that I gave them the package.

    Jan 21, 2015
  • anon

    mail is always important to people and we want to make sure it gets initially in the hands of a human, instead of a machine. there's a huge amount of security felt when handing your mail to an actual person at the counter, versus being unsure of the use of the kiosk, especially when most people are ignorant or even in some cases "intimidated" by the many shipping options available. that to me is by far one of the biggest reasons many of us prefer to stand in line and be helped by a human at the counter who has superior knowledge in shipping. our Mail is just that important to us...

    Jan 13, 2015
  • anon

    I agree with many here who say the kiosks are too confusing, and often slow. After speaking to a clerk yesterday, I went home with a priority mail envelope. When I took it back today, the line was long, so I did use the kiosk. To my dismay, the printed postage label was so large that it almost covered the address label, which I had placed more or less in the center of the space indicated. I managed to place the postage so that it didn't cover the destination address. Then I was left holding the bag - I mean, envelope - and not knowing what to do with it. It wouldn't fit through the mail slots inside. There was no collection box marked for priority mail. And the line was even longer than when I arrived. Being the impatient person that I am, I interrupted the clerk to ask if I could put it in the regular mailbox outside, and he offered to take it off my hands. Part of my hesitation was because the clerk yesterday told me that if I purchased regular postage from him, I would have to hand the package into a clerk for anything over 13 ounces. (I had asked about having my mail carrier pick it up.) There's too many rules that seem inconsistent. And the names that the USPS uses are really confusing, as people here have commented. Priority mail Express and priority mail 1-day? What's the difference? When you find out that priority mail 1-day doesn't mean 1 day, it's kind of makes mistrust all the product names that the post office uses. Which is why people end up going to the clerk, because only they really understand what is what. Priority mail flat rates actually seem like a good deal money-wise, once you understand them, but I still don't understand the system well enough to find it efficient.

    Jan 13, 2015
  • anon

    I recently went to a kiosk on Sunday about 12:30pm. I was able to process two of my mail pieces but was unable to process the third as the machine would not accept it. Also, the package bin was locked. I went to another post office and same thing occurred. Does the machine and bin auto close at certain hours now? I have never had this problem in the past.

    Jan 05, 2015
  • anon

    USPS LOCAL OFFICE HAS A KIOSK BUT IF YOU HAVE AN ISSUE LIKE MIS PLACING THE TRACKING#/RECEIPT. NO ONE CAN HELP YOU OR LOOK IT UP!

    Dec 17, 2014
  • anon

    I often send items to the US Virgin Islands where mail sometimes slip through the cracks when it arrives at our processing center in Puerto Rico so I like to deal with a person and ask questions, and based on the answers I have received from postal employees. I am noting a flaw in the system, I track every package I send and there is no update until the package arrives at the destination even though it is handled by others. However my US mail I use the kiosk.

    Dec 09, 2014
  • anon

    I've also had a problem with the self-kiosk not delivering stamps. Last Wed evening 11/26 before Thanksgiving, I paid $9.05 for a Priority Mail letter w/ certified mail delivery with my debit card at the kiosk at Wight Ave Cockeysville, MD and got a receipt, but no stamps. Since it was after hours there was no help and the kiosk at the nearby Deereco Rd PO had no stamps either. I travelled the next day and I ended up mailing the letter from another state. On my return, I went to the Wight Ave PO this morning and was told by a supervisor (?) that having a receipt was not proof that the stamps were not delivered and there was nothing he could do about it. He didn't explain what specific proof I needed and didn’t appear interested in really looking into the matter. It seemed I was out of luck that I paid for something that wasn't delivered but had no recourse because I had “no proof that it happened” and to my dismay, he agreed with my assessment. Frankly, I felt he did not believe me and this quite was embarrassing but the reviews here tell me I am not alone. Perhaps with time, Post Master General will take note that this is a problem for some customers and create a policy/process that will potentially help and not embarrass them.

    Dec 05, 2014
  • anon

    Something similar happened to me as well. I paid for a set of 5 international stamps, but I was given standard 49 cent stamps. Took the receipt straight to the counter, and they told me they couldn't help me. It'd happened less than 4 minutes before!

    Dec 05, 2015
  • anon

    Hello Saro, We apologize for the inconvenience that you have experienced. Your best course of action would be to contact your local USPS Office of Consumer Affairs at (410) 347-4330. They should be able to help remedy the situation. Thank you.

    Dec 08, 2014
  • anon

    The problem with the kiosks is that if you lose your receipt, you're out of luck. The post office workers are unable to look up a copy of it on the kiosks, but can if you go to a teller. Now I'm stuck with a missing package and can't even get the insurance because of a simple misplaced paper receipt. Unacceptable in this day and age of technology.

    Nov 20, 2014
  • anon

    Thank you for bringing this issue to our attention and we are sorry for your inconvenience. We recommend contacting the USPS customer service office: you can call them at 800-275-8777 or email socialmedia@usps.gov. Once they have received your claim they can look further into this matter. Another option is to file a complaint online at https://www.uspsoig.gov/form/new-complaint-form and we can then forward this issue to the right department. Thank you. U.S. Postal Service Office of Inspector General

    Nov 21, 2014
  • anon

    My main issue is that the kiosks does not accept cash which is a major flaw in my opinion.

    Nov 03, 2014
  • anon

    The postage for priority shipping does not have tracking number provided.

    Oct 07, 2014
  • anon

    Has anyone noticed that you can no longer send things "General Parcel Post" at the Automated Postal Centers? The cheapest mailing option offered includes tracking/insurance (which ends up being much more expensive). This seems like a scam to me. I used to use the APCs all the time, but will now be forced to wait in line for a clerk in order to mail things more economically.

    Aug 26, 2014
  • anon

    The kiosks were out of order for a software update. When the kiosks are down and only for this reason would I ever go to the window. The kiosk offers every service that the window provides. My post office doesn't even do complimentary package taping anymore. I'm told to buy tape for double anywhere else's cost. As for commemorative stamps, I purchase those off of my phone and have them delivered to my house. The person in the window is an overrated experience, and has been replaced by a machine that doesn't need breaks, or an hourly wage, or bathroom needs, or a union representation, and minus a software update delay it is available 24 hours a day. I prefer the kiosk.

    Aug 26, 2014

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