The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (103)

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  • anon

    excellent service. I got my parcel three days earlier by first class. thank you so much. :)

    Feb 04, 2016
  • anon

    I am a clerk in a small town. I have recently had a customer begin complaining that he claims he has not been receiving all of his mail. When ask for more information to define where the problem might lie, he refuses to listed, talks over me, will not respond to questions, and won't accept possible explanations. He does not have a mailbox for street delivery, and has a PO box in my office. However, most of his mail seems to be addressed to his street address rather than his PO box. In the last few times I've spoken with him in the office, he has become more and more abrupt, and has even started to become a bit abusive. Is there anything I can do to resolve this, as he refuses to have actual conversation with me?

    Jan 30, 2016
  • anon

    The service at the New York Times Square station is beyond horrible. They treat you with no respect or concern. Not to mention they lie to your face.

    Jan 29, 2016
  • anon

    I called my local usps about a package that didn't arrive the date it was suppose to and this one guy answered the phone. I told him that I'm checking on my package that was suppose to be delivered today and I told him the street and city and I suppose he didn't hear me say my street name and said, "2390 WHAT!". I told him the street name and tried to apologize and he hung up on me. I called back and the same guy picked up and when I was about to say something he patched me through to someone else. What is wrong with these people, they could have at least said, " I apologize sir, what's the street name.". I will never use usps for packages ever again unless I have to.

    Jan 29, 2016
  • anon

    I called USPS this morning, from 9:20am to 9:40am, at first no one picks up the phone call although their business hour is from 8am, finally someone picked it up, but the staff is so rude! I cannot believe he's yelling at me! I was just calling to track my package, which should be delivered a day ago, and he's yelling, he's so rude! I don't know how could such a person provide help to customers!

    Jan 21, 2016
  • anon

    Whenever I use USPS mail with tracking and drop the package at the post office. When I check the tracking after 23 days it says "The seller has provided a tracking number. The tracking status will be updated once the shipment reaches the carrier. This is a complete lie and the fact is that they are totally inefficient. The sooner we privatize this monster the better it is because we are losing money in millions and teh service is terrible.

    Jan 20, 2016
  • anon

    I've used priority shipping 7 different times. Not a SINGLE package arrived within the 1-3 days. After calling and saying something after the 7th time it happened, they said "use someone else to ship your stuff then". Let's all give a hand to the wonderful employees of the USPS.

    Jan 18, 2016
  • anon

    I love the online service and opted to pick up held mail during my move instead of having it delivered to my new address. That was a mistake. A sweet man saw that the line was getting large and said he could help anyone shipping flat rate with a credit card could be helped to the side. He walked through the entire line and helped multiple people which was wonderful. I honestly didn't think he could help me with held mail so I waited patiently. At coming up to the counter a nice woman in a usps shirt started to head back and look for my mail. A woman behind her in normal clothes, no usps shirt, no name tag, stopped her abruptly and told me the man on the side was going to get it and that "he just asked about it" rolling her eyes and then she looked at the customers behind me and laughed! I slept on it because I was concerned I just needed to shake off this experience but I can't, I am so hurt and embarrassed that anyone in customer service would act this way to a patient customer. I assumed that her attire meant she is a manager and I did not ask to speak to one because I did not want to interact with her again. The 47802 area code usps has always been so great, I am happy to move now that someone that rude is there.

    Jan 17, 2016
  • anon

    Hello There, I wanted to let you know about an experience I had today at the Post Office in Shoemakersville, PA. I have been a customer up there for over 10 years. Lately, the new Postmaster has been rude to my mother. She gets snarky about stamps telling my Mother, who is a senior citizen, that they have only EVER had Forever Stamps! How rude! All she was trying to do was buy a few penny stamps so she could use up her old stamps. This postmaster has made a series of unnecessarily rude comments to my Mother. I am tired of seeing her upset! Today was an upsetting day for me, as well, in regards to this office. You see I drove up and went inside to mail off my some government documents. My debit/credit card was not signed as this is my preference. The clerk pointed to the sign that requires all cards to be signed. I said I don't want to sign it & would you like to see my license instead. He insisted I sign it & so I did as I needed to use the card for payment. However, he never verified my signature with my license. So this measure he was taking was pointless & aggravating. How did he know I was the true owner of the card? He is just a substitute for the amazing woman, Carol, who always does an outstanding job & works as the clerk in this office. Frustrated with this office. Think I will start taking my business elsewhere. Sincerely, Lisa Bartlett

    Jan 16, 2016
  • anon

    I have been trying to obtain a post office box, as the system doesn't deliver to my address. 3rd time back today, to follow up since the Waialua postmaster "Rick" wouldn't communicate. He asked for my ID and I told him I brought it in the previous time when the post office box application was submitted and did not have it with me today and that I'd be back for the 4th time. As I was walking out the door he made a wise crack that I was driving without a license. I told him that I had walked in the door and I was riding in my son's vehicle. Rick has a problem with his mouth and shouldn't be dealing with the public, especially as a postmaster.

    Jan 15, 2016
  • anon

    I would like to take time to thank one outstanding employee in the Mission George (San Diego CA) office. Her name is Blelanca and she did such an outstanding job that I thought I should let you know. I needed to renew my passport and things have changed a lot since the last time I didn't know exactly what to do. I had all of the correct forms but was not sure how to proceed. She took the time to help me, was very nice about it and never made feel like an idiot for not knowing what to do. Great job Blelanca ! thanks for your help.

    Jan 13, 2016
  • anon

    to who it may concern: this a complaint this post office at 886 arcade street saint paul mn 55106 have a bad service I fill out a change of address and those people that work there didn't send me the confirmation of change of address a sent a letter and they send back TO ME I WILL NEVER GO BACK TO THE POST OFFICE THOSE PEOPLE A BAD SERVICE THEY DONT DO THE JOB.

    Jan 10, 2016
  • anon

    Re: Port Washington,ny 11050 Post Office - Clerk 25 (1/9/2015) - highest marks go to this clerk for his courtesy, warm smile, knowledge of services and efficiency. He was the only clerk at the window on a very busy Saturday with rude customers (common to that area). Always smiling,cheerful and helpful. Customer service at it's best!!!!

    Jan 09, 2016
  • anon

    A clerk at my post office - 07417 - wears an earphone and has private cell phone conversations while supposedly taking care of customers. It is rude and intolerable. How do I even know if she is doing the right thing while laughing and talking on the phone at the same time? She holds her head down and pretends that she isn't talking!! I guess she figures we're all so stupid!!

    Jan 09, 2016
  • anon

    Recently, my daughter in her 20s, went in to mail a toy to someone. She encountered a counter clerk who has been rude in the past. Sure enough, this lady, her name is Felicia at 28532 zip code post office, was rude to my daughter. When my daughter came out, she was about to cry. I went inside to talk with a supervisor & asked to speak privately. Supervisor had myself & daughter in a back office & we were talking privately. About halfway during the conversation, to let him know about Felicia & the way she acts, Felicia walked into the office without knocking under the premise that she had to check a fax machine. Of course, no fax there. Tried to point out to the Supervisor that this was deliberate. He defended her action. What happens if I'm there in a PRIVATE conversation & someone interrupts like that? No Longer Private!!! There is a problem with this postal employee. One time weeks before, I was there and Felicia was in the lobby working on the inventory of envelopes & things, and as I walked past her, she broke into a very weird & strange laughter out of nowhere. No one else was there, she didn't just hear a joke. The rumor around town is, avoid Felicia, she's rude to customers. We can testify. So rude to make someone cry? This is ridiculous. Customer service training might fix her. We are customers, you want us to use your service. Make it so we don't have to avoid someone who probably should not be working at the front desk with customers. Today, we went to another post office. My daughter needed a rate estimate for a book. She showed the clerk that she had a book. Asked for all rates. The clerk told her the 1st class & also the priority rate. When my daughter told me, I went back in there and asked, what about Media rate? Books qualify for Media Rate. Why wasn't my daughter quoted that rate also when she asked about ALL rates? Why is there a push to sell a customer the priority rate, when we've already had issues where priority packages cannot arrive on time? Why must we deal with rude employees (not all are that way, but too many are) and packages that can't arrive on time when sent priority mail? What is going on?

    Jan 07, 2016
  • anon

    You are ruining my Ebay business. Your horrible lazy carriers REFUSE to scan my packages. So all my packages show up as being shipped out late now. That hurts my numbers and costs me money. Then you CONSTANTLY lose my packages. I am pretty sure you guys are STEALING them since you know what I am selling now (because your damn carriers are so nosy). So because you REFUSE to scan them and CONSTANTLY lose them, I get screwed out of claims because you say I never shipped them because YOU didn't scan them. So sick of it. Costing me so much money. I will be using FedEx and UPS 100% of the time I guess. LOSERS

    Jan 07, 2016
  • anon

    Just prior to Christmas I ordered a package. I wanted to make sure I got it in time, so I paid for 2 day shipping. I took the day off work, and waited for the package to arrive - I was even afraid to use the bathroom, so I wouldn't miss the delivery. All day - nothing. Then my daughter walks in the front door and hands me a form - "Sorry we missed you...your package is at the post office...". The driver did not knock or ring the doorbell! It's too late to pick up the package, so the following day I head to the post office (Austin TX - Old Fredericksburg Rd location) to pick up my package. When I leave, I find my truck, that's parked on the street, is smashed in the front. Then I notice that there's white paint on the bumper, and the fender has a sharp crease that does not come from a passenger car/truck bumper. It had to come from a flat steel bumper like used on the back of delivery trucks. Now it's pretty obvious why the driver didn't ring or knock! I went down to the post office and talked to a manager (Abe) about filing a claim. He was very nice, and wrote down all my information, and went outside to look at my truck, and took a number of pictures. Abe said that the truck that went to my house was still out, but when it got back he would check if for damage, and then file the claim, and call me back. I never got a call back from Abe. I have tried (many times) to call the post office to talk to Abe, but the line is always busy, or rings indefinately (once waited over 30 minutes on speakerphone, and noone answered). I've gone to the post office a number of times and asked for Abe, he is always out or in a meeting. I leave my information and ask for him to call, but he refuses to call. I seem to be SOL. The USPS is untouchable, they simply ignore any problem until it goes away. If a public company operated this way they would be out of business in a hurry. Maybe that's what should happen to the USPS - THEY SHOULD GO OUT OF BUSINESS!!

    Jan 06, 2016
  • anon

    The USPS needs much improvements. The customer service is slow and the system makes no sense. At my local Post Office, their is no urgency to help customers and no accountability for rude service.

    Jan 05, 2016
  • anon

    USPS math. Purchase made on a Saturday. Shipping confirmation received with USPS tracking for "PRIORITY 2 (TWO) DAY" shipping. At USPS facility on Monday. One would expect the estimated delivery to be Tuesday or at the very worst Wednesday... USPS estimated delivery day is Thursday, January 7, 2016. I understand government likes to set low expectations but for heaven's sake don't call it priority TWO day mail and provide an estimated delivery date of 4 days later.

    Jan 05, 2016
  • anon

    I would like to formally complain about the unprofessionalism of the manager of the USPS postal office in on Biscayne Boulevard in North Miami Florida. Space the manager told me that you will not look for my package because it may be in a pile of 300 - 400 packages that maybe sent back to sender. I was outraged because today is now January 4th and my package came in December 28th and was marked as undeliverable as addressed. Up until this moment no one can tell me where my package is I'm calling customer service in corporate and they're telling me that is there at that facility. I called corporate once again to make a formal complaint against that pulls the service I don't I can't imagine how they can mark a package as undeliverable as addressed and on the site it says still in transit. I made to request to have it delivered at my location and nothing still nothing. As a result I ended up having to go to the post office where corporate is telling me that this is where my package is. I am really disappointed in the fact that I cannot get my Christmas gift from my father and because of the incompetence the possibilities theft that goes on in that postal service so anyone can reach out to me as soon as possible to rectify this issue out of the most certainly happy. I honestly don't think its right for a manager to tell me that she's not going to go in the back and look for my package knowing that it may be sent out to be returned the next day. I also find it strange that if it is being sent back why isn't updated in the system think so. In that case then it's not in transit to my house so please I'd really appreciate if this issue is rectified immediately. Sincerely disgruntled unsatisfied customer. #13151560000096382264

    Jan 05, 2016
  • anon

    I have filled out a mail theft report online. When complete, I reviewed the information per your direction. At this point I expected to submit the report. However, there was no "submit" button. How am I supposed to submit the report??

    Jan 04, 2016
  • anon

    the USPS customs declaration form available online is not functioning properly in chrome or safari webbrowser (unfortunately I cannot give the website information here, since this information will trigger a spam filter). After specifying Germany as a destination, the form freezes and does not allow to enter any information. When first filling in all shipping information except Germany as the destionation and then choosing Germany as destination, the weight and value fields appear blank and the information filled there is lost. Any attempt to enter the missing information only result in the form getting centered at the beginning of the page. This error is reproducible although in the past a workaround was to go ahead and fill in missing information later. This is not possible any more. This form is very poorly done, I would appreciate if the website would be compatible and easy to operate. Best regards, Klaas

    Jan 03, 2016
  • anon

    Today, one of the clerks refused to accept my package because the name did not sound "real"to her. Even if the name is strange, is it up to the clerk to refuse a box because the name sounds unique? This is at the post office at zip code 08816. My overall experience with them has been very negative, because each time the people there make you feel like an idiot if you do not know what you are doing.

    Dec 30, 2015
  • anon

    Very bad experience with very rude package pickup guy. Did not show up at the scheduled time and I had to go out to mail it myself. When he came late, he was very upset about the fact that there was no package to pickup anymore. He was so rude and it was frustrating thinking that he can keep spreading the attitude and still get away with it.

    Dec 29, 2015
  • anon

    USPS staff are very RUDE!!!!unfriendly and disrespectful towards to their customers.They have trained their staff to be professional over the phone.USPS should identify who are the rude agents of their site so that they can fired them.

    Dec 27, 2015
  • anon

    Hello, I wanted to comment on the service I received at United States Post Office in high ridge, Missouri, zip code 63049. I knew that the post office was open till 5:30 p.m., and I have been delayed getting there and manage to get in about 5:28 or 5:27 and the door was still open so I walked inside and I asked the woman behind the counter, whose name I did not get, if even though I was here at the last minute I said at least I made it before the doors locked and I told her I wanted to mail a package, and she said unless it's ready to go, that I've got two minutes before its 5:30, and I said well I need to tape the box shut and tape the label on it but I just wanted to make sure I got here before the door locked and then she informed me after looking at the clock again she said actually its 5:30 right now and I said is it on a timer you're not allowed to process the letter after a 5:30 and she proceeded to tell me that she did not get paid after 5:30 and she was not going to do this for nothing. That is exactly what I was told. I really wasn't sure I was hearing what I was hearing because I thought surely I would get even a little better customer service even from 8 panhandler asking for change! And I just looked at her and I said well I'm not quite ready and she just said sorry I go I thought I just put my package back together and I said I smiled and said I understand I wouldn't want you to do that I wouldn't want you to work and take this package and not get paid of course not, and oh I totally understand I said, & I don't think she could read my disappointment and my disbelief and I just smiled and said I'll go to another post office tomorrow and I walked out and not asking whether the package was very important or that even though it take just an extra minute for me to tape the box and put the sticker on it to mail my package was a cell phone I was emailing back to the manufacturer, and I wanted to make sure it got there at a certain date, anyway overall I was just so mortified in a way by the absolute non caring customer service that was demonstrated there. I mean, I couldn't believe my eyes when I walked in and she said it unless you're ready to go or closing and then asking if it was on a timer and said and then was told that well I don't get paid after 5:30 and I'm not going to do this for nothing. And I thought, for nothing? This is customer service you're doing it because somebody is in here before your office closed and they need help and Ironman retail, and if the customer is in your store hello, I wanted to come it done the service I received at United States Post Office in high ridge, Missouri, zip code 63049. I knew that the post office was open till 5:30 p.m., & I had been too late getting there and manage to get in about 528 or 527 and the door was still open so I walked inside and I asked the woman behind the counter, whose name I did not get, if even though I was here at the last minute I said I least I made it before it the doors locked and I told her I wanted to mail a package, and she said unless it's ready to go, that I've got two minutes before its 5:30, and I said well I need to tape the Box shut and tape the label on it but I just wanted to make sure I got here before the door locked and then she in for me after looking at the clock again she said, actually it's 5:30 right now so I'm not getting paid , and I said is it on a timer you're not allowed to process a letter after 5:30 ? she proceeded to tell me that she did not get paid after 5:30 and she was not going to do this for nothing. That is exactly what she told me. Is that really the policy of the post office? I mean can it be that cut and dried, that that cold and uncaring where your customers even though they were in there before the door was locked to be told that it's now 5:30 and I'm not helping you for nothing because I don't get paid after 5:30? I mean is that if caring as the training goes for the post office employees, especially during this time of year? Can this really be this uncaring? Is that with the employees are trained to tell the customers especially during the holiday season? Nothing could make up for not being able to get my package. But still I think that an apology or any any word the only apology I received was that sorry I'm not going to help you, and that's hardly an apology, sorry you don't get any assistance because I'm a mercenary and I don't get paid after now and then if you think I'm going to help somebody for nothing you've got to be kidding? At least that's the definition of mercenary that I learned in school. And it is not an honorable name. I would like to know that this employee was spoken to and was somehow made to take some kind of sensitivity training or some sort of of , I don't know how how to deal with customers how to empathize with during the holiday season especially, and then from San Luis there's several publications that that I read it one of them is one called the Riverfront Times the kind of is a I guess you would call it a liberal type of entertainment paper and people riding editorializing services and things that they have seen and heard and received in the St Louis area, and I would love to relate this experience to one of the local news stations or a publications like like the Riverfront Times, or something, I would like someone to know that this is the service I received. I think that it doesn't deserve to be hidden away and nobody knows that this was what is being told to somebody who who really needed something to be mailed an and desperately got in at the last second and I think this is the kind of story that that the human interest story that publications or some canoes meter would love and I would feel like good this would call attention to the kind of service that somebody thinks they could just go out in the name of the post office, because I just refuse to believe that this kind of behavior and customer service is is endorsed by the post office! I can not possibly see how that can beat a rule where customers told that they are out of luck I don't get paid to help you then I don't help you. If I have to do one thing for one minute on my own time you're not getting it. That's what it boils down to that's exactly what she was telling me. And I would like to make that known that this is the kind of thing that's going on and I cannot believe that I was on the first one to have receive that kind of treatment from this person. If I am the first one then well then it's my my good Samaritan duty to the least warn people that this is what you're going to expect if you are getting there before closing but the closing time comes and you're not out of there still writing something or sealing a box. Wealth that's all I have to say and I guess I said enough, probably cheated myself over and over and over again but I'm just so so very upset and just very hurt inside of the about the whole incident. I'm not what you would call a super sensitive person, but I am when it comes to somebody not caring at all about the customer service when they are in that business of being of service to a customer. I hope you don't think that this sounds too complaining into ridiculous of a complaint but I really tried hard to get there before the door closed and I have been dealt with so unfeeling was it again it is so hurtful. So I'm going to try to get to a UPS Store this evening if I can and if I can't I will go to the UPS store tomorrow morning. But I won't be going to the post office for a while. I really wasn't sure I was hearing what I was hearing because I thought surely I would get even a little better customer service even from a pan handler asking for change! & I just looked at her and I said well I'm not quite ready and she just said sorry but I am not helping you if I don't get paid. I felt dumbstruck but smiled and I just put my package back together and I said I smiled and said I understand I wouldn't want you to put yourself out for me, & she either could read my disappointment and my disbelief or could and did not care. I think the latter, because as I walked out she goes sorry but thats how it is, and I just smiled and said I'll go to another post office tomorrow and I walked out and not asking whether package was a very important or that even though it takes is the next for a minute for me to take the box and put tape it shut, but anyway overall I was just so mortified by the absolute non caring customer service that was demonstrated there. I mean, I couldn't believe my ears when I walked in and she said it unless you're ready to go we're closing and then asking if it was on a timer and said and then was told that well I don't get paid after 5:30 and I'm not going to do this for nothing. & I thought, for nothing? This is customer service you're doing it because somebody is in here before your office closed and they need help and I am in retail, and if a customer is in your store at closing time you usually ask them to make their final selections and come to the checkout counter as soon as possible because we're officially closed but you don't round them up or you don't tell them that well if it's technically the closing time and we're not going to check you out now you know you're in our store and have a shopping cart full of things put him back because if I don't get paid I don't help you, and that is appalling customer service. I can buy a product anywhere, I can do anything for a product to get a product anywhere but I can only get customer service so many places, so I am now just literally minutes after leaving the post office I am in the parking lot and I'm going to look up at UPS Store or some kind of a career wherever is open tonight that I can mail this too and I will gladly give my money to United Parcel Service instead of the United post office to States Post Office. I did not catch the woman's name she did not give it to me and I didn't bother to look but it was 5:30 on Tuesday December 22nd 2015 whoever was at the front counter of that post office in high ridge Missouri, and I will gladly tell people whoever I come in contact with to not only avoid that particular branch of the post office, but I would recommend spending you know whatever it costs to go through a United Parcel Service or some kind of a delivery service rather than the post office in Jefferson County Missouri, especially in high ridge, and although I am in retail and don't have a tremendous sphere of influence, I do work for a retail store that sells newborn supplies and baby furniture such as cribs dressers and I have constantly come in contact with young people starting families and their parents and friends and I am constantly starting conversations with them because that is part of customer service you want to make them feel at ease and glad they're in the store and 50 know if the need arises people ask my recommendations of things and sometimes we just get talking about different opinions like restaurants stores, things like that, and you know we give our opinions and I will be glad to give my opinion of the customer service received at the post office here in high ridge Missouri. And see what kind of reaction I get from the people I share the story with. And I blame things like that on management, because in my stablishment we are trained to make the customer first no matter what and unless there is a real problem with somebody becoming very disagreeable we do not correct the customers but we as we find out what they need and we tried to deliver it to them and if they just insist on not being satisfied we at least try to get them to leave with a smile or at least know them knowing we did our best and to accommodate accommodate them and that is directly because of the management that of the store I work at, that is the standard that was said and if we go below that standard, the workers are noted and spoken to. So if the management of that post office headset a standard of that if a customer is treated shoddily and complains you will not have that acceptable and you will do something about it and that to me that just says that there was no standard set by management or if there was, the worker completely disregarded it and I'm wondering why that worker is actually working there, their customer service position, especially this time of year when its could be vital to somebody's holiday or they're there their morale to have a package or or a letter delivered at a certain time and not knowing what I was mailing this clerk did not ask or care one way or another the only thing they cared about was that she wasn't going to work one minute past 5:30 because she didn't get paid and it didn't matter what my letter was or how important it was to get mailed. It's such a shame, and I'm so disappointed I'm so hurt by the incident because of the uncaring and and non inquisitive manner that I was treated. I will gladly tell people who ever I come in contact with to not only avoid that particular up branch of the post office, but I would recommend spending you know whatever it cost to go through a United Parcel Service or some kind of a delivery service rather than the post office in Jefferson County Missouri, especially in high ridge, and although I am in retail and don't have a tremendous fear of influence, I do work for a retail store that sells newborn supplies and baby furniture such as cribs dressers and I have constantly come in contact with young people starting families and their parents and friends and I am constantly starting conversations with them because that is part of customer service you want to make them feel at ease and glad they're in the store and if the you know if they need arises people ask my recommendations of things in sometimes we just get talking about different opinions like restaurants stores, things like that, and you know we give our opinions and I would will be glad to give my opinion of the customer service received at the post office here in high ridge Missouri. And see what kind of reaction I get from the people I share the story with. & I blame things like that on management, because in my establishment we are trained to make the customer first no matter what and it less there is a real problem with somebody becoming very disagree herbal we do not correct the customers but we at with find out what they need a we tried to deliver it to them and if they just insist on not think satisfied we at least try to get them to leave with a smile or least note them knowing we did our best and to accommodate, today them and that is directly because of the management the of the store I work at, that is the standard that was said and if we go below that standard, the workers are noted and spoken to. So if the management of that post office at 7 standard of that if a customer is treated shot early and complains you will not have that acceptable and you will do something about it and that to me that too says that there was no standard set by management or if there was, the worker completely disregarded it and I'm wondering why that worker is actually working there, it customer service position, especially this time of year when its could be vital to somebody's holiday or there they're there in morale to have a package or or a letter delivered at a certain time and not knowing what I was mailing this clerk did not ask or care one way or another is the only thing they cared about was that she wasn't going to work one minute past 5:30 because she didn't get paid and it didn't matter what my letter was or or how important it was to get mailed. Is such a shame come and I'm so disappointed I'm so hurt by it the incident because of of the Sun caring and and and non inquisitive manner that I was treated. I to even have been asked like that even considered like this is important or it's the holiday season and I wouldn't want something to not reach someone, it'll only take a minute so yeah no problem I'll donate 2 minutes of my time and and stamp hear your box for you but you know no I wouldn't want that her her personal time to be taken away or especially wouldn't want her to have to appeal to the supervisor saying that well a customer came with the last second and it was very important to him to have a package mailed off so I stayed and tonight claim mad on my time or or I don't know what the procedure is at the post office but certainly it isn't to tell the customer hey you got one minute if its not ready you're out of luck, and then being told well hey by the way you're out of luck now because I don't get paid after now and I'm not helping you for nothing. What a wretched and sad experience I had tonight.

    Dec 22, 2015
  • anon

    I have been using Amazon.com quite a bit this year. I want to report that I am encouraging Amazon to terminate the agreement they have with USPS either to my home or returns to be sent back. I have had many late or no show packages this year on my 2 day guaranteed delivery from Amazon when they use USPS. The final straw is the package I sent Priority Mail back to NY from NH on a defective item. I sent it on Dec 15, 2015 and was scheduled for delivery 3 days later on Dec 19, 2015 (ok, I will let you deliver in 3 days and a little extra with the holiday traffic. Now I find out today, that they have not delivered on Dec 21, 2015, now 6 days from when I mailed it. Ok, if you want to call it priority mail and charge 10 times more than a first class stamp, get it there with PRIORITY. Stop advertising that you ship in 2 or 3 days. IT IS A LIE. The USPS just may be sued for false advertising if this keeps up. But I will make it easier on the others that ship with this monopoly, I will spend more money, (btw, not much more), but UPS Ground would have put that small package into NY on 2 days, no problem, and I will not hear 400 excuses why it was late, because they DELIVER, USPS DOES NOT. Now is the time for a private package service to take away this poor performing USPS. FIX IT OR GET OUT OF THE BUSINESS AND STOP LYING TO YOUR CUSTOMERS WITH FALSE ADVERTISING.

    Dec 21, 2015
  • anon

    My experience with the usps the last 4 years have been nothing short of disgusting and non-professional! Receiving my parcels in a timely matter is just plain laughable. A 3 day express package took 8 days to receive because it sat in the post office 3 days less than 5 miles away. 1 package that I expected for my wifes funeral wasn't received until 4 weeks after because the carrier and the property management were fueding.( NOT ACCEPTABLE). We have had problems receiving medication as well. And yet again I wait for a package that has the delivery date changed 4 times. I sent packages to family through ups standard shipping and they received it in a timely manner. 5 days to be exact! If I go to my local post office to inquire about things I get attitude and no help. Not that anyone at usps will give a damn but I have no choice but to contact my local and state representatives to voice my complaints. Usps charge high rates and do not honor their word or commitment to the customer is non-existant. Shame on you!

    Dec 21, 2015
  • anon

    THE DUNDALK MD POSTOFFICE PERSONEL NEEDS TO BE RETRAINED IN CUSTOMER SERVICE AND HOW TO GREET CUSTOMERS AND HANDLE THE LINE .........THEY ACT LIKE ROBOTS AND SEEM LIKE THEY ARE JUST FILLING TIME.THERE....NOT A FRIENDLY ENVIROMENT AT ALL ..................

    Dec 21, 2015
  • anon

    My experience has been awful and I will never ship or accept shipments, from again. I received what was supposedly a priority tracking number. It did not work. I trust the seller. 15 days later, no package. What if I didn't trust the seller? It is absolutely unbelievable to me you can't authenticate tracking numbers. Anyone could just look at your website, grab a priority prefix, and make up the rest of the numbers. You are probably responsible for thousands of scams, I know it is a HUGE problem in eBay, etsy etc....you need to come up with a way to authenticate that tracking numbers mean a package is going to YOUR address, It is very common on ebay, etsy, etc, for sellers to just ship the item to a friend, get a tracking number and then proof of delivery, and win any dispute they put up with paypal,ebay,etsy etc. I am honestly ashamed you are my nations mail carrier. Almost every other country has ways of preventing fraud like this. Regardless, my tracking # is 9114 9999 4431 3142 6716 09. Your post office never scanned it. I paid for priority. It should have been here a week ago. Ridiculous. I have never had a single problem with UPS, in fact not only have I never had a Lost package like this one, I have never had a late package. I have had many early with UPS though. Maybe you should contract our countries mail system to them. Please find my package or reimburse me the 150 I spent on it.

    Dec 19, 2015
  • anon

    First of all praise for my regular carrier Mr. Ivory Walker from the Cross Road Station, Greenville, MS. On yesterday (1/15/15) Mr. Walker was of and the sub-carrier vmsj2 for my Street came very late; after dark. I had a package (too big for mailbox) due to be delivered yesterday but the carrier didn't attempt to deliver but he reported that he did (received email and text from vendor). I was home and heard him when he came by, so I know he didn't attempt. Received package today.

    Dec 16, 2015
  • anon

    I would like to thank Sabrina who works at the Guildhall, Vermont 05905 Post Office for her outstanding service to me each time I visit. She is always friendly, kind and helpful whatever the need!

    Dec 15, 2015
  • anon

    re: Park Road Shopping Center USPS - Charlotte NC I know this is the busy season but it does not mean you cannot have friendly and respectful staff. They had no smiles, and I could hardly understand when she talked ( monotone and bored) she actually threw my package behind her! I was speechless and wondered if she would do the same to the next package...yes, she did. I will pay more and go to UPS store next time. PLEASE let your employees know that if they are that unhappy there are other places they can work out of the public. I have called the recipients to make sure their gifts arrive unharmed. It was truly one of the saddest ends to a day that should have been happy - buying gifts and sending to family I will not be able to see this holiday. I would be happy to come work there and have a smile on my face and I would never dream of throwing a package....ever!

    Dec 08, 2015
  • anon

    I am writing to very strongly commend your postal official David at the Longboat Key, FL 34228 branch. He is extremely helpful, courteous and efficient and on several occasions has kindly and ingeniously solved postal problems for me and my family. I have watched him do the same for others.He is a remarkable an deserving official. Thank you.

    Dec 05, 2015
  • anon

    I am a box holder at the Vernon Hills, IL 60061 post office. I have had a p.o. box at this facility to close to 30 years. This year has seen the worse service for mail delivery. While the counter people try to be helpful -- there are never any answers. I have talked to the manager and filled out forms -- but it seems to be a black hole. Information is sucked in -- but never given. This year 2015 has seen mail delivered late: Xmas card postmarked November 2014 -- delivered March 2015 (local sender from 60638 - one hour away); First Class mail postmarked 9/8/2015 delivered 11/13/2015 (local sender 60638); First Class Mail postmarked 8/22/2015, delivered 11/13/2015 (local sender) - 10 minutes away; Express Mail shipped 11/12 for 11/13 delivery - tracking stating it is available for pickup -- no notification in the P.O. Box, checked with desk -- nothing found, went back 11/14, no notification, nothing found, double checked on Sunday 11/15- still showed it was available for pick-up, Went to post office 11/16 - no notification, nothing could be found (THIS WAS ADDRESSED TO MY P>O>BOX), went back home and printed out tracking information - went back to post office and put it on the counter and said FIND IT. Wonders, it was found. THIS WAS MEDICATION ON ICE SINCE THURSDAY. Today 12/5 - I am waiting for a package -- sent to my home address -- tracking says two things: 1) 9:27 a.m. out for delivery; 2) 9:27 a.m available for pick-up -- and Amazon tracking also says DELIVERED. How can it be all three? Called the post office -- they state it's on the truck. My concern is that is says it's delivered -- and I've been here -- it has not been delivered. I am now transitioning out of the p.o. box in hopes that mail delivery to my home would be easier for those who are doing their jobs to find me. THE POST OFFICE HAS A FIDUCIARY RESPONSIBILITY TO DELIVER FIRST CLASS MAIL -- NOT ONLY FIRST CLASS MAIL -- ALL MAIL -- TO THE ADDRESSEE SHOWN ON THE PACKAGE/LETTER AS LONG AS THE POSTAGE HAS BEEN PAID. THE POST OFFICE IS HANDLING LIVES -- BILLS, CHECKS TO PAY THOSE BILLS, GIFTS/BIRTHDAY WISHES, CONDOLENCES UPON DEATH OF FAMILY MEMBERS, CONGRATULATIONS FOR ACHIEVEMENTS . . . SO MANY FAMILY THINGS, INFORMATION/MAGAZINES/NEWPAPERS, TAXES, PROPERTY REGISTRATION, MAIL DELIVERY IS A VERY IMPORTANT JOB AND IN MOST INSTANCES FOR THE MANY MANY PIECES OF MAIL IN THE SYSTEM IT WORKS CORRECTLY. BUT WHY IS THE POST OFFICE AT 60061 HAVING SO MANY ISSUES WITH MY MAIL?

    Dec 05, 2015
  • anon

    The tracking for the USPS is more than just a joke. I had a package that was shipped to me and picked up on 12-01-2015 in OLPE, KS, on 12-02-15 shipped out from OLPE, KS, 12-02-15 arrived in Kansas city, KS. Here it is 12-05-15 and the package is still showing as being in Kansan City, KS. This happen to be three days without any tracking information on this item. The USPS either has the laziest workers that refuse to scan items in and out as they receive them or they have the worlds most outdated tracking process. There needs to be something done about this ridiculous shipping and tracking system that they now have in place. Now I no longer have to wonder why the postal service is loosing so much money and is on the verge of closing it's doors. This organization is poorly run and organized and it needs massive changes to keep it profitable. When they can't track a single package and that's what they are in the business of doing then something is way way wrong with the USPS.

    Dec 05, 2015
  • anon

    Jahnice! I can relate to your frustration and anger! Read my comment of December 8, 2015 if it is printed. The post office in my community is so incredibly incompetent regarding the delivery and tracking of my packages. As I told the Inspector General, I never badmouth public institutions, but in this case the US Postal Service deserves to die!

    Dec 08, 2015
  • anon

    Hello I live in Demossville Kentucky the Demossville Post Office has a woman that works there named Joan I have wanted to write you many times before but I have finally decided to do it this lady is extremely rude to everyone it does not matter what you ask her she always has a rude answer back. I have gone in there on several occasions to ask if I had a package delivered and she asked if I had my slip, A couple of time I didn't but I knew the package was there from email alerts. I asked if she could just please check she rudely turned around and stomped back in the back room and opened up the door, My package was sitting right by the door he scanned it and pushed it out the door rudely. Somebody needs to do something about her everybody in this town complains about how extremely rude she is , I understand being frustrated, but this lady is rude all the time. Wether its on the phone or in person. Thank You, Angela Huffman

    Dec 04, 2015
  • anon

    I had an extremely rude usps worker who was eating a snack and chatting with a man. She actually made a clicking sound with her mouth, rolled her eyes and told me I can't read. I was trying to send an FPO to my active military son and struggled with the online form As it kept getting stuck. She refused to look tame and answer questions. This usps was at the wellington Florida she'll Station off south shore. She refused to give me her name and said no one manages her. How disgraceful to be treated by this incompetent, unprofessional and yes, anti-American lack of Respect for me and Our military families. Sad state of affairs this country. Proud Mother USMC

    Dec 03, 2015
  • anon

    The supervisor or postmaster at the Salem N.J. branch 08079, is improperly hold and closing p. o. boxes . My box rent was not due until 11/30/2015 and the postal worker "Beverly" closed my box and held my mail until two days after I paid the box rent. The several pieces of mail that I received in my box today (12/4/15) are dated 11/18 and several pieces 11/23/2015. This conduct is unacceptable and whether it violates some credit, collection or federal law is unknown to me at this time , but I will find out and will address the matter accordingly.

    Dec 03, 2015
  • anon

    When I was finally able to talk to the general customer service I had a very rude encounter with the lady. After I simply questioned why the address I used was not working she replied "Don't get smart I was asking a question". This type of conduct is unprofessional and simply unacceptable. No customer service representative should ever speak to a customer in this way.

    Dec 01, 2015
  • anon

    Workers at the taylorsville nc post office are the rudest meanest people that I have ever dealt with an from now on my eBay store shipping is going ups or fed ex.

    Nov 30, 2015
  • anon

    We continually have our mail delivered to the wrong PO Box. We file complaints but the problem persists. It is hurting our business and we don't seem to get any relief from our PO. What can we do? Filing complaints don't seem to do anything. No wonder the PO continues to loose customers. Your service is deplorable.

    Nov 28, 2015
  • anon

    So completely irritated with USPS. My packages are now both 3 days late because after being in my own state they were sent out to a differnt state. Sat at a post office there for a day, finally came back to my town and sat the post office in my town all day. They were supposed to be delivered today but that's not happening. Waiting now to see why my packages were delayed a second time. My first package was mailed over a week ago and my second was about a week and only a state over literally 5 hours away. I'll be lucky to have my stuff by the end of this week because of thanks giving.

    Nov 23, 2015
  • anon

    hi I'm really disappointed by your passport scheduling system. I called twice today and for both times i waited 40 to 60 Minutes each time. Message was that USPS is caring about important calling........... but we're not heard in that long time wait timings than what should we say.. I guess you need to hire some customer service agents rather than a long wait. I'm sure even a whole day holding cannot end in an answering agent. Please make your system better, for leaving message they even kick you out of that calling list and loose the whole our just for a mail box full message.

    Nov 23, 2015
  • anon

    I am a small business owner and I must say the customer service I receive from my local post office is the worst I've ever experienced. The members behind the counter have a terrible reputation of being rude, difficult and highly unprofessional not only by customers but by fellow employees. I've decided since the ongoing terrible experiences to ship all our goods through alternative companies. I have no other options with receiving mail through your company, but I will never ship my companies parcels via usps again. And from what I can see by the other post it's a nationwide issue, and you will continue to lose customers until it's addressed.

    Nov 20, 2015
  • anon

    Good Morning, Yesterday I was tracking a purchase which I knew would not fit in my standard size mailbox. So twice I checked the mail during the day when the mail usually comes and found no mail in the mailbox or on my doorstep which usually is the case when the parcel was too big to fit in the standard mailbox. Anyway, we tracked it again and it said it was delivered at 5:38 p.m. We thought it very unusual for the mail to be delivered in the evening. So we checked the doorstep, no mail or parcel. We walked down our long driveway and there the package was sitting beside my mailbox on the ground along a very busy road! In this world that we live in today, it could have been stolen. My question is, should the package that was too big for the mailbox have been taken up to our doorstep instead of left beside a busy road? Thank you.

    Nov 20, 2015
  • anon

    The community mailbox in the 92392-4843 area code, namely Bridle Lane, are stuck and very hard to open the doors. Some one wasn't able to remove their key from the door. PLEASE FIX THE PROBLEM! ! !

    Nov 19, 2015
  • anon

    I shipped a pie. The pie was in its own styrofoam container, plus styrofoam peanuts, and I added plastic bags to fill the gap and placed in a box marked fragile and this side UP (my writing). The pie shipped to Katy, TX in the prescribed time but the pie was crushed. How? How was it crushed in the center inside two cartons????

    Nov 10, 2015
  • anon

    I don't understand why postal employees are so rude to customers. I have had contact with 2 locations in the last 2 weeks and in both situations the female employees were very rude, giving an attitude that conveyed an unwillingness to assist the customer. The main post office in Fort Worth, Texas and the other is the post office location in Justin,Texas. We received a notice for a package in the mail at our home in Justin, several days went by before my husband went to the office to retrieve the package only to be told that the package was on the truck. We waited for several more days and no package so I called this morning to see if the package could now be picked up from the office. Couldn't get pasted the bad attitude of Ms. Williams who said she was the manager of the office in Justin, Texas. Very frustrating to talk with someone like her, it was the same smugness I had experienced at he main post office just a week or two before. THIS IS THE REASON NOBODY WANTS TO HAVE DEALINGS WITH POSTAL EMPLOYEES! Other ways of getting our "mail" is becoming more and more preferred and you wonder why the postal service is in trouble?

    Nov 09, 2015

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