The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (836)

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  • anon

    Worst customer service!!!! Was told on the phone the waiting time is between 1h2min-1h5min, I've been on hold for 1h30min and still no answer.. It's impossible to get a hold of somebody ..disappointed (((

    Jan 19, 2018
  • anon

    Customer service with the USPS is lousy. My tracking information reveals nothing about where my package is other than that you chose to send it off to a third party and have no idea when it will arrive. I try calling, but it's nothing but an auto attendant with endless menus apparent meant to punish your customers for needing help. I try emailing, but I have to fill out an extremely lengthy form that contains all of the information you should have associated with my tracking number. Don't kid yourself into thinking you make it easy for people to get help. And don't even get me started on how unreliable local mail service is. Mail carriers routinely walk up to my house talking on the phone while they deliver some one else' s mail to my house. I've gotten as many as thirteen pieces of other people's mail ( I take pictures of this stuff) in my post office box so that's not the best around either. Have a great day.

    Jan 19, 2018
  • anon

    The front desk help at the Perham Post Office, Perham,MN 56573 is great, especially Janice. But they are extremely understaffed. The place is very dirty. Lobby hours SUCK!! The postmaster is not helping during a large influx of customers, or any other time a large number of people come in. There are a lot of people very disgusted with the joint, as it should be called.

    Jan 18, 2018
  • anon

    worst customer service ever

    Jan 18, 2018
  • anon

    We've been happy with our usual mailman for years but lately have been having fill ins on the weekend and recently during this week. Our weekend carrier won't drive up and honk if we have a package since she's worried about dogs. I've told her if she honks, I'll come out to her vehicle. Instead she writes"dogs" on the package or says we aren't home when we really are at home. I'd rather she let the weekly carrier deliver it if she wont. Recently it was worse. I went out to put mail in our mailbox because I received someone's mail when I came in to pick up a package she wouldn't deliver. The mail was already delivered...I thought. Inside I saw 4-5 people mail from other addresses none of which was ours. I called our Centerpoint Indiana post office who said the fill in carrier never came yet. I told her we never got mail yesterday because I came in to get my package and was handed the other mail then. The post office called the carrier who said she ran late yesterday. I told the post office I didn't Iunderstand what she was saying. She then proceeded to tell me that the carrier ran late the day before and got back around 5pm and probably left the rest of the mail in our mailbox.. Are you kidding me! We didn't receive mail by accident and now we are being told we were the drop off for what she didn't do...and it was mail from 4-5 other addresses. I don't know what's going on but we all deserve mail service that delivers our mail to us not to others or not delivered at all. It's their job. Will you please help ensure that neither of these things happen again. I sure hope so.

    Jan 18, 2018
  • anon

    My mother sent a package to my daughter (7 y.o.) at my address but it was instead shipped to my previous address. I tried to call regarding the situation so that it would not happen in the future but waited well over an hour for a phone representative. I finally hung up after hearing the same terrible songs on repeat. I find this level of customer service totally unacceptable in this day and age. Please address this situation or give reason for such terrible service so that I can contact my Representative in Congress to do something about it. Thank you, Ryan Branstetter

    Jan 18, 2018
  • anon

    It is absolutely the worst delivery service. For twice within a month it has delayed my package with the latest containing time sensitive documents and needed to reach by January 15. I mailed it as Priority mail and paid everything so that it can reach by January 12. Well, today is January 18 and it is still 'in transit'.

    Jan 18, 2018
  • anon

    The worst customer experience every I never use USPS because of how bad the customer service is I had a package that was supposed to be delivered today still have not recieved it I will never use USPS every again I hope they privatize

    Jan 17, 2018
  • anon

    I was at the P.O in Westlake,Ohio on January 11,2018 & was "served" by #50. This woman had decided that she was going to close her window in the middle of the morning while we were waiting in line ( it was 10:30 am) and take her break without getting anyone to cover for her, thereby closing the post office! When those of us in line politely objected , she got quite obnoxious & asked if we would like to talk to a supervisor, which I said yes to. He came out & I asked how they could just close up in the middle of the morning & he was just as surprised as we were. He told her to stay open until someone could relieve her to which she said that as soon as they came she was "going home!". After the supervisor left , she continued to berate him, the post office, the person replacing her, everyone involved all in front of everyone in line. She very reluctantly processed my package & this morning I have discovered that it has been "delayed in delivery" for some reason?? It was going from Cleveland to Columbus , was supposed to be there by last Saturday, it has been over a week & still not delivered, I do not think this is a coincidence. This person should be looked into, totally unacceptable behavior.

    Jan 17, 2018
  • anon

    By far the worse customer service I've experienced in my life. Can't ever get a hold of someone to speak to from USPS customer support line. I am always quoted to wait around 30-45 minutes, but end up listening to the god awful music while on hold for at least an hour and 30 minutes. But STILL GET NO ANSWER. I end up hanging up due to my frustration. I dread the fact that I need to call USPS for work to try and get answers because I know those answers will never be received. Worst customer service system I've experienced in my life. They believe all the phone options cover everything, which is far from the truth. Why is it so hard just to talk to a real person? Extremely frustrating. Called for a redelivery and the automated system is not understanding the address at all. I do not have any accent either..

    Jan 17, 2018
  • anon

    I'd like to leave a review for Bobby Coward with the Natchez, MS post office 214 Canal Street 39120. I called and got Bobby concerning a possible mis-delivered package where a USPS agent entered the incorrect zip code for an express package being shipped to me. Bobby, within 30 minutes, tracked down the package for me and found out it would be delivered properly, all be it 3 days late, and promptly called me back. I had lost confidence in the USPS but Bobby Coward in Natchez, MS helped restore some of my confidence in the USPS. Thanks Bobby!!!

    Jan 17, 2018
  • anon

    In the last few years, we have experienced a gradual but steady decline in the US Postal Delivery system. We feel we can no longer trust the USPS with reliably delivering our letters or packages. On an average we lose either an invoice or payment about 4 times per year. In addition, packages tracked online and specified to be delivered, actually show up in our mailbox about 3-4 days later. This causes us to notify the sender that their package has been lost, causes them to resend, and then we have to deal with returning the additional packages. We feel the system is broken at the Danville, PA 17821 Post Office.

    Jan 16, 2018
  • anon

    Once again the usps has NOT let me down! The content of the package was busted, broke, smashed into a dozen pieces!!! If I can't send a simple coffee mug (which I paid $19 for), wrapped in approximately 24" of bubble wrap and then placed in a box where additional packing material was used; why should I bother to use your services? The package was sent priority mail! Where's my refund?

    Jan 14, 2018
  • anon

    There is no way to actually make a reasonable insurance claim. The post office delivered an insured package to my house while my mail was on hold, and of course it got stolen. There is no way for me to include this information when making an insurance claim on the package. The actual post office was no help at all, and when trying to talk to customer service, I am faced with hold times of > 1 hr.

    Jan 13, 2018
  • anon

    Same thing happened to m, i requested a signature and my package was waived by the delivery man and left on the porch and stolen, i have insurance and im on my second appeal already and have not heard word back, once 60 days hits and i still get no word i want my money back. im extremely frustrated with their service and how they fail to realize its not the customers fault.

    Jan 16, 2018
  • anon

    A friend sent me a Christmas card which was returned to them because there's "no such number". The number was very clearly written on the envelope along with the rest of the address. Meanwhile, I've had mail persistently delivered to my address that wasn't addressed to me. On a separate occasion I ordered an item that was marked by usps.com as having been delivered. The sender of the item informed me through eBay that the item was returned. AWFUL.

    Jan 12, 2018
  • anon

    I would like to commend the post office in CIRCLE PINES MN 55014---- My company has several post office boxes as well as all services done thru the Circle Pines MN post office. My staff and I have been coming to this location for about 15 years daily, during all times of the day. We are amazed at the employees and their kindness and patience. Long ago we decided to do everything there since we had terrible experiences with rude staff at the BLAINE and FOREST LAKE post offices. Even during the holidays when lines are long, they are quick and the staff, particularly Mary, puts everyone at ease, thanking them for coming and apology for the wait. Any average individual can see the long line and we realize we are in it for the same reason, we want service from those that are kind and make a difference in our day. I realize I have been negligent in sending this praise often but wanted to be sure it was passed on. Like many other places staff seems to be decreased but we all appreciate the Circle Pines staff in their wise advise to the customers always done in an appreciative and helpful way. It would be great if they could be cloned and available to our staff in the other companies we work with. Sad to think we have to go to the post office to get our daily dose of cheer and appreciation! Needless to say, we all think they are the best!

    Jan 12, 2018
  • anon

    I visited the Parkwater 99212-1277 Post Office on 1/2/2018 to mail a package. I was the only person in the business portion of the building rang the bell to summon assistance and was met by an angry, unpleasant man. I asked him the cost difference between mailing two packages and he pounded the computer screen with his finger (and nails) to get the costs and then walked away. I packaged my item, which may have taken about a minute, and had to summon him again from behind a cubicle wall with the bell. His demeanor changed when helping me with an actual transaction. I mention this because I frequently use this post office location and this clerk is routinely unpleasant when it comes to answering questions or providing any services that don't involve the exchange of cash.

    Jan 10, 2018
  • anon

    A seller shipped a package to me on Jan. 3, 2017. For a week, the tracking number showed nothing. Today, tracking works, the package was scanned, telling me that the package as accepted at a USPS facility. Did the seller lie and actually just ship the package? No. He lives FOUR HOURS away from this USPS facility, the package was picked up at his place of business. This means that for a WEEK, my package just SAT in a USPS truck or facility somewhere. I tried to call USPS. Ha, ha, ha, ha, etc., USPS stands on its head to make this difficult. I tried using the online complaint form twice, once from work, once from home, and both times got an "error" message after sending. 21st century technology yielding 3rd world results. If the seller had tied my package to a dog and pointed it in the right direction, I swear I'd have it by now. The package, shipped a week ago and just scanned, will take (USPS tells me in a cheery auto-update) ANOTHER week to get to me. Unacceptable, and no - this has nothing to do with bad weather.

    Jan 09, 2018
  • anon

    I just wanted to leave a compliment since most people go out of there way to complain about everything in life.I wanna say my passport application experience in derry nh was great ANNE was such a sweetheart and so nice and helpful she seems like she really likes her job so I just wanted to sing her praise since this world is always so negative thank you

    Jan 07, 2018
  • anon

    Sent Christmas presents 12/14 /17 to Dania FL still not delivered tracking number useless a USPS employees words customer service is deplorable employees just don't care this package had presents for young kids last place tracked in San Juan PR 1/4/18

    Jan 07, 2018
  • anon

    I was home all day, I watched the carrier stop and then take off. I was expecting a package which was not delivered - even though the tracking number says it was. Now I have been on hold for 2 hours waiting to report it to USPS. I was counting on that package today and needed the contents.

    Jan 06, 2018
  • anon

    Happy New Year Everyone! Where to begin, One Christmas gift for grand is still floating around, despite having tracking numbers and such. One pkg. is out for redelivery and no further information is available. And you guys wonder why the Post Office is suffering hardships? Really, You can't be serious - the utter cavalier attitude throughout. Service is beyond atrocious, ten windows, three workers and one of those is retrieving packages. "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" now I understand why this is not an "official" motto. Disrespectful.

    Jan 06, 2018
  • anon

    Before a mail person starts on their route there should be some training. We live in a condo and we get packages on our porch for someone else and vice versa. We have lived here since 94 and today they could not find us to deliver ver a package!

    Jan 05, 2018
  • anon

    Brutal phone customer service. it takes multiple prompts to get in the queue to talk to a "live" person. However, wait time is over 1 hour. Fat chance I'll wait that long for package inquiry....this is horrible customer service; one for trying to deliver package to the wrong zip code; two for inability to allow a customer to get through.

    Jan 02, 2018
  • anon

    I sent a package on 12/20/2017 2 day priority which never was informed of express to be insured. Needless to say the postal service made a human error and was sent to wrong hub which was first delay second delay was at sun city post office in fl. delivered to wron address thankfully the person it was delivered to was honest and took it to my mother. Totally unacceptable conduct of the postal service. Talked to quite a few people about this and will not get a refund of the postage I paid because first it was delivered but not by the USPS. The customer service people were very nice to me over the phone until they put me in contact with the consumer affairs office in Tampa fl. This woman has no customer service even hung up on me when I told her I would no longer do business with the USPS. I think the people you have working for you are overpaid people with no experience on ow to deal with people. The question I want answered is how I'm the one responsible for my package not being delivered to right address? I paid for a service that was not met! I should be given my money back for my service I paid for since the USPS did not deliver to the addressee.

    Jan 02, 2018
  • anon

    On December 29 2017 , I had one of the worst customer service experience's at the Birmingham , Mi post office . First of all there were 15 people in line and two clerks at the counter and one woman asking people if they were there to pick up their mail that was on hold . It took a total of forty five minutes to get in and out of the line . The icing on the cake was the very rude young man behind the counter { his name is Jonathan and he needs some help in customer service relations } not only was he rude to me , but I got to observe him for 30 minutes while I stood in line and he was rude to everyone else that he waited on . This is the last visit I'll make to this post office .

    Dec 31, 2017
  • anon

    I have been waiting like 1.5hour online for telling usps that I would like to refuse one of my package, do you have any shortcut online for refuse package?

    Dec 30, 2017
  • anon

    Superb employees making a difference! I wish to acknowledge two staff at the Germantown post office in Maryland whom went over the top to help us get through a very difficult and upsetting day. A package that was sent with medication was delivered incorrectly but David and then Michael went out of their way to handle the situation in a professional, caring way even though it was close to closing time. They kept us updated on the findings and treated us respectfully. The package was located and no harm was done. I wish other professionals could of observed how well the situation was handled! Hats off to a job well done! Thank you for your kindness!

    Dec 30, 2017
  • anon

    I'm tired of filing complaints to usps in regards to mail delivery there are times that mail carrier doesn't even deliver our mail right now is 9:01pm and yet no mail carriers they been doing their deliveries late I even lost my enrollment because of the days they don't come. I've been filing multiple complaints regarding this problem and nothing yet has been resolve, so what else can I do. I've had multiple spine serguries and to lose my insurance because of usps not addressing my complaints, so what else can I do. Nothing right just choke on my own vomits. Thank you usps.

    Dec 29, 2017
  • anon

    I just had a most positive experience at the Machias, Maine 04654 post office. Abby and Dale were helpful, pleasant, efficient and knowledgeable in assisting me in mailing a package to our neighbor Canada! Thank you both!

    Dec 29, 2017
  • anon

    Our community has banks of mailboxes and Recently one of the outgoing boxes was left unlocked and ougoing mail was not secured. This is not the first time boxes have been left open. I tried for an hour to reach the Sun City Center, Fl post office and they just let the phone ring multiple times then pick it up and hang up. This is unacccepable service and a security issue that they refuse to answer the phone. I plan to write to Postmaster General. I finnaly called the Old Sun City post office and talked to Tom and he stated that the Sun City Center Post Office can be extremely difficult to get ahold of but that he would email their supervisor about the unlocked box.

    Dec 29, 2017
  • anon

    USPS lost my order worth $400 USD. I received a piece of cardboard in the mail with a sticker on it stating my items were received at their facility with "Missing or damaged items". After FOUR months of trying to get a refund, spending 10+ times waiting on hold for (40min to 90 minutes) wait times.. Only to be thrown around, talked to with attitude and not one person caring it is like they are trying to indefinitely keep my winding through this process. I am almost tempted to just let it slide and never use usps again. I haven't even received responses to my emials.. Once I was told that they called me and that I said I changed my address (never happened), seemed like an excuse to transfer me to another bitch of a lady who still couldn't help me. I am just beyond blown away at the greedy disgusting unorganized company that is USPS. I never once could even imagine $400 could cause me so much stress. I feel like they stole from me.

    Dec 28, 2017
  • anon

    I moved from Thompsonville, Michigan to Round Rock, Texas on 1 November 2017. When I moved into my new apartment there were over 150 mail items for eight other past residents of my apartment, stuffed in my mailbox, so much so that I struggled to get it all out. I took all the mail that wasn't mine to the local post office and asked them to make sure that only our mail is delivered to our box. They asked me to write my name on the card inside the box, which I did (this was around Nov 14). After three more trips to the post office with the same issue, I am tired of having to keep going through this. I even spoke to a mail carrier asking him not to deliver any mail that doesn't have my name or "Current Resident" on it. However, I found out that we are not on a regular carrier route so there are different carriers all the time. Having been a certified mail handler in Afghanistan, as a contractor for the military 2012 - 2013, I had to handle, sort, deliver, safe keep and return all mail to our group. Can I get an answer on how to handle this since even the Postmaster General here doesn't seem to care. Apparently, he has even tried to bring bulk mail to the Apartment Office and leave it for the Managers here to sort. That doesn't appear to be proper mail handling at all. Thank you for any help or response. David Garlinghouse

    Dec 28, 2017
  • anon

    I wanted to compliment a mail carrier named Adam delivering mail in the 52404 zip code. He was so kind and helpful when I was in a bind, trying to help an elderly patient of mine get her mail.

    Dec 28, 2017
  • anon

    Certified mail was not delivered to addressee, USPS phone wait time is 50 minutes!

    Dec 27, 2017
  • anon

    Commending a letter carrier staff member!! I want you to know you have an exceptional employee, Daniel Jean of Cooper Station, 93 4th Avenue, New York, NY 10003. A few months ago, we were missing a package. Mr. Jean was extremely courteous and friendly as he made every effort to personally trace the missing shipment. Since then, Mr. Jean could have easily put a little pink slip in our mailbox when a package didn’t fit but instead he delivers it to our door to make sure no other parcel ever goes missing again! Such professionalism is rare nowadays and therefore his commitment to great customer service is to be commended. Many thanks Daniel for going above and beyond! We appreciate you!

    Dec 27, 2017
  • anon

    The employees at the Post Office have always been kind, helpful, and friendly, as well as professional. I would not process my mail or packages with any other company.

    Dec 27, 2017
  • anon

    Well, you've ruined my child's Christmas. Things ordered weeks in advance wind up traveling all over the country. I still have 4 packages lost in the wind, with no real tracking, no one to really tell me anything. Just a lot of "passing the buck" down the line. That seems to be all you're able to do these days. You're entire upper management culture should be FIRED, and those responsible held responsible for their inability.

    Dec 27, 2017
  • anon

    I am extremely frustrated as the last 4 months my mail doesn't get here until after 4 most the time after 5 and a couple times each week after 5:30 almost 6 at night. I don't expect it to be here before 4 but coming after dark and being this late bothers me. I'm not understanding why this is a big issue prior to the carriers that we've had recently almost always was here before 3 and I do expect when it snows there is an issue I don't have problem with that but this is all the time. my question is can't you keep employees if that's a problem then you need to figure it out as 5/6 at night getting my mail is not really acceptable. I'm sure this won't do anything but I thought I would say something

    Dec 26, 2017
  • anon

    Y’all ruined my children’s Christmas I hope y’all are happy

    Dec 23, 2017
  • anon

    I cannot get a person on the phone and I cannot get an email sent off to their "customer service " line without an error occurring. Don't get me started on my mail carrier and local office. How can an organization continue to function this way and not see the frustration from it's customers, the American people?

    Dec 21, 2017
  • anon

    I have always had a positive experience with most of the USPS offices and employees all my life. I ship packages as much as three times a week. St Clair Michigan post office has always had kind, courteous and professional employees but there are some that just go the extra mile for the customers. My route lady, Andrea, clerks Angel and Marge stand out as the best of the best USPS employees. We are blessed to have such a fine people working for the Post Office.

    Dec 20, 2017
  • anon

    Last night 12/19/17 I went to the post office on 34th street and 9th in St Petersburg FL. I was looking for a if it fits it ships box. I usually get them in the lobby. But this post office was poorly stocked and there was none in the lobby. An employee came out of the back and into the lobby to give another employee a scanner it was just after 5pm at night. I asked the lady who was giving the scanner to the other employee if she could get me a medium size box. She promptly told me "Man we close at 5pm, its after 5 now." I was so shocked. I do not work for the post office but I also know it is not the customers job to make sure the lobby and other parts are stocked so we can pay for our shipping. We do how ever pay for her pay check. I turned to the young black girl who was working the we are closed now door, and she was the nicest person. I asked here where can I get one of the medium size shipping boxes. she went into the line and brought out 3! I could have hugged her for her kindness, or just doing her job as the white woman who was 5 minutes over her clock out time as not. I took the one box with me, and put the other 2 in the stand in the lobby so no one else has to deal with what I had to deal with. Thank you young woman who helped me. You are a God send. I am not even shipping this box yet, I just want to get it together for when I have it filled. I know it is Christmas and most people are busy, I get that. But to be rude is not what the holidays or any day is needed. If you hate your job so much leave it. There are others out there who will take it over for you and do it with a smile.

    Dec 20, 2017
  • anon

    USPS needs to improve, Delivered one of my packages to someone doorstep, had another scheduled for delivery that day and my package end up in Atlanta. Their People need to get better glasses or something dang quality over quantity

    Dec 19, 2017
  • anon

    I have never been so infuriated with another customer service experience. I'd rather go through Comcast or speak with the DMV. Not only does their shipping fall short with two lost packages, but also their delivery time is the worst I've encountered. I've never had my patience worn this thin before. I needed to call these people and ask about my package. The automated system is also one of the worst things I've experienced.it does not recognize voices, and is not intuitive. They also hang up on you once you get through. I've been hung up on twice now. I am only another hold for 3 hours with their callback. I cannot believe that I am paying for their services.

    Dec 19, 2017
  • anon

    I've tried to contact USPS customer service via phone, but they are not able to answer calls in a reasonable time, so they ask for a callback number. When they do call back, they prompt you to acknowledge that you are the person who requested the callback. Once a button is pressed to do so, you're once again put in an endless loop of hold time. Yesterday, I waiting for over thirty minutes on the callback and no one ever got on the line to help me. The website has not been functioning properly for at least two weeks. I normally would have no problem creating and printing mailing labels from my desktop. I cannot do that any more. The USPS payment web page gets stuck, hops when you enter the "continue" button, and never gives you the label, so you cannot ship. Despite my emails to the USPS "tech" section, no resolution and no real answers. I've never seen things like this with USPS. Thanks.

    Dec 19, 2017
  • anon

    I had a problem with my change of address and there was not an option to do in online, WHICH THERE NEEDS TO BE. I waited for 1 hour and 5 minutes. That is so freaking ridiculous! No one should ever wait on hold for over an hour. If you have that little of people working then there needs to be an option online to do it!

    Dec 18, 2017
  • anon

    USPS is ruining the holiday. In the one week I've had a mail hold, they delivered a package to the door (on a Sunday, even) and left multiple notices for others. My neighborhood has high mail theft and I'm not home to intervene. Another sender says the package they sent is going to be returned because I'm not there to accept. What is so hard about holding my mail during a confirmed mail hold? The website doesn't even allow my to submit the issue and multiple attempts to call "customer service" have resulted to one hour wait times. Yeah, right.

    Dec 16, 2017
  • anon

    I was told that it is “against federal law” to ship in wine boxes and was made to purchase over $20 of postal supplies as well as pack five boxes right there in the post office. Your website makes no mention of this law or even as a restriction. Also, usps contact number and email address give no opportunity to make contact with a person within a reasonable amount of time or simply gives an error message in lieu of contact. Shameful

    Dec 16, 2017

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