USPS Office of Inspector General

Comments (12)

• 

  Mike

  Add to the confusion the fact that "if it fits it ships" does not apply equally here in Michigan (1. in Troy, the envelope must be flat, 2. in Clawson it cannot have tape on the seams, 3. in Royal Oak it can't have anything but paper inside). NONE of them, including the managers, will abide by the DMM and I am stuck not being able to economically ship stuff I sell on Ebay. My package flaps sealed within the normal folds, and the envelope was not constructed in any way. I did have tape over about 50% of the surface for reinforcement. I called the 1-800 number and after 1 hour and 5 seconds on the phone, and an attendant who said I sounded right, she tried to transfer me to an "executive who can make an executive decision" and I was disconnected. So the slogan should be "If it fits, it might ship, and it might get $19.00 postage due when it arrives in California." What do I do now?

  Aug 26, 2017

• 

  oscar hernandez III

  USPS SHOULD ADVERTISE THE FLAT RATE ENVELOPE AND THE SMALL FLAT RATE BOX 6,80/6.45 LIKE THE FAST FOOD COMPANY'S 6.00 LUNCH?????

  May 14, 2016

• 

  JOHN

  HI, I AM A FULL TIME POSTAL WORKER AND A PART TIME MUSICIAN. I WROTE A SONG THAT REPRESENTS ALL POSTAL WORKERS . THE NAME OF THE SONG IS ( THE MAILMAN ). I ALREADY HAVE THE SONG ON I TUNES AND WOULD LIKE TO SEE IF THE POSTAL SERVICE WOULD LIKE TO USE THE SONG IN A COMMERCIAL FOR ADVERTISING. I WORK IN A LARGE FACILTY AND HAVE BEEN HANDING OUT MY CD,S TO MY CO, - WORKERS , AND THEY ALL SAY THE SAME ; I NEED TO FIND A WAY TO PROMOTE THE SONG ,( THE MAILMAN ) AND THATS , WHAT I WOULD LIKE TO DO. THE SONG HAS A POSITIVE EFFECT AND WILL REPRESENT WHAT ( ALL ) WE POSTAL WORKERS DO EVERYDAY . - PLEASE TAKE A COUPLE OF MINUTES TO LISTEN TO ( THE MAILMAN ) TO HEAR IF ( THE MAILMAN ) IS A SONG THAT COULD REPRESENT THE POST OFFICE THANKS ........ TO HEAR MY SONG ( THE MAILMAN ) GOOGLE SEARCH ; JOHNNY ROCK / THE MAILMAN / I TUNES

  Apr 20, 2016

• 

  Mail solutions

  The various Postal Services need to be promoted and advertise its various features to the utmost so that people could know more about the service and ascertain the required knowledgeable information. http://www.hotsnail.com.au/

  Sep 10, 2013

• 

  Consumer

  Whenever a company appoints a new Chief Marketing Officer (CMO), it seems he/she needs to make a mark by firing the incumbent ad agency and changing brand names to demonstrate that they are doing something new. "If it fits, it ships" was a powerful Priority Mail campaign created by the Postal Service's former ad agency, that was fired by the new CMO. The new campaign is bland and the product re-branding confusing. Too bad the CMO didn't simply leave the former campaign alone, appreciating that it was working.

  Aug 02, 2013

• 

  Anonymous

  I agree this is the age of competitive advertising. The Postal Service has competitive products just like other businesses why shouldn’t they be allowed to advertise. They need to promote the products and, services, as well as brand itself. I believe it is a must, they have to use advertising to gain the advantage. Traditional media works and focusing on new media advertising will definitely be effective for the Postal Service. .

  Jul 30, 2013

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  Anonymous

  Call it what it is. Don't call it what it aint. It aint Priority Mail. If they want to add more clarity to the product, then call it "Overnight Express Mail" or "Next-Day Express Mail". Even the younger generation can get that. I'll bet all those thousands of clerks are gonna be doin a lota xplanin.

  Jul 30, 2013

• 

  SK

  The Postal Service should continue to focus on traditional media, but at the same time increase the use of new media, like Facebook, Twitter, and YouTube to reach Gen Y or the Millennials (1984- 2002), and current Gen Z or the Digital Generation 2003. The other companies all over the nation are doing it, so should the Postal Service!!

  Jul 29, 2013

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  Jim R

  The Postal Service should definitely advertise and promote their core services. I see nothing wrong with traditional advertising as well as social media/internet. I think sponserships of sports and the like, say NASCAR, or other racing teams should probably be reserved for times when their budget is not in the red. Not that those methods can not be successful. It just gives the wrong message to the public during hard financial times. Do not rename a product that already has huge recognition with the public. One of the biggest failings in the postal product market is that the USPS makes their products too difficult for the public to understand. Take a lesson from Ford. Create a new vehicle but give it the name people already know and like. Do not take your lesson from the IRS by "simplifying" which makes everything more complex. Your adverising money would be better spent bringing in cusomers, rather than trying to retrain the public on how to use an existing repackaged product.

  Jul 29, 2013

• 

  Lauri

  The Postal Service should not change the name of the products. Too confusing.

  Jul 29, 2013

• 

  RG

  I believe changing the name from Express Mail to Priority Mail Express will cause confusion not only by changing the name, but with clerks at the retail counter happening to explain the difference between the two options (Express mail the old way and priority mail express). I am already confused and I work for the organization. Let's keep the old name and maybe just internally call it something different. Today's customers are already in a hurry when they visit our facilities and changes ususally cause people to have to slow down and grasp what is being said. Some customers simply want have time to learn of the Postal's Service newest advertising campaign, oh, not really new, just a name change. Not good for improving service and satisfying the customer.

  Jul 29, 2013