When it comes to mail, customers want visibility — that much is clear. The U.S. Postal Service’s answer is the Informed Visibility (IV) data analytics platform, which provides customers with full visibility for all mail and packages.

The Postal Service is leveraging this system to compete in today’s marketplace to gain customers’ confidence that mail is still a relevant form of communication. So, it’s an important investment.

But like all data platforms, security is essential. Servers and databases need to meet stringent standards. Our latest audit report looked at the Postal Service’s IV servers and databases to determine whether they complied with USPS security control requirements and industry best practices, and whether they posed a risk to the confidentiality, integrity, and availability of the system.

Overall, we found the system complied with those standards, but we identified four opportunities to strengthen the system’s security and reduce risk. These opportunities involved system configuration; encryption and authentication; account management controls, such as passwords; and configuration baselines. Our recommendations centered on instituting protocol and strengthening controls in those areas.

Are you familiar with the Informed Visibility platform? How do you think it is helping the Postal Service compete in a changing delivery market?

Comments (2)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I for some reason can't prove my identity on the informed delivery page is there any way you can help I am far from the post office with no transportation looking for my paycheck and when it might be delivered.

    Nov 06, 2018
  • anon

    If some reason it got mixed with packages and came through the Birmingham Annex it could be sitting in nixie. There are 8 or 10 postcons of mail and packages that have been sitting for months.

    Nov 09, 2018

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