We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue. 

That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations. 

We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse. 

Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work. 

We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:

  • A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring. 
  • In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.

However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints. 

So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function. 

Comments (334)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    If u have a question don't ask these guys bc they have absolutely no reason for even having this blog. I guess it's just to vent. It's cool tho we will tell our stories.

    Mar 01, 2018
  • anon

    I'm concerned about the priority that Amazon packages receive over priority and first class. Amazon packages ALWAYS get to me in 2 days, but if my brother sends me a gift from CA, it NEVER makes it by the time frame, usually shows up weeks later. This don't fair and we see who comes first in the USPS world.... MONEY!

    Mar 01, 2018
  • anon

    You wonder why the USPS is going broke. Let me tell you why; We have a business that get packages delivered to our place by the USPS & we were not getting them. I complained to our local office & was told the reason we did not receive anything was because we no longer had a box. WHAT'S UP WITH THAT? I have a 911 address & that's all that should matter. All the carrier would need to do is drive up the paved drive & put on porch. But NO can't do that as there is no box out front. This is part of our regulations if there is not a box there is to be no packages left. They would have not fit in the box but we don't have a box so I can't deliver. That's fine I will get UPS or FEDEX to do it & you guy will loose more money. I don't know who makes your policy but whoever it is should be ashamed! If your carrier can't find an address with out a box in front then they should not be delivering mail out in the country. Shame on you guys. If you would work with the people that use you more people would use the USPS. How do you think UPS & FEDEX took all your business? It's called customer service & you DON'T give it!

    Mar 01, 2018
  • anon

    I'm sorry but you make no sense. You have a 911 address? You mean you have an address? USPS isn't going broke because you can't handle receiving your mail. You should put up an approved locking mail box down at the street. If anything they're going broke because a bunch of whiners aren't able to get their mail and just complain all the time that they're not getting white glove service from the people who deliver everything to every home in America. I think USPS looses money by taking your packages actually, not by you not doing business with them. At least for first class mail it costs more than the stamp and is subsidized. So stop complaining that your junk mail isn't delivered on a silver platter and the mail carrier is too lazy after walking up 3 mountains before your house everyday for the last 25 years of their life. No you need your mail in your favorite spot on the porch and hopefully some tea for your reading pleasure. Get real lady.

    Jun 07, 2018
  • anon

    I need to move. I will move and THEN find an address? how can I forward mail to a zip code only? or HOLD it at the new zip code for pickup? What do I do? HELP

    Feb 28, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with the delivery of mail or packages. We recommend to visit your local post office or visit the USPS website.

    Mar 01, 2018
  • anon

    The Cornelius PO is excellent. The staff greet everyone with a smile. They are helpful and quick and more efficient than the Davidson PO. My overseas mail gets there in 5 days whereas at the DavidsonPO it may be 10 days or more. The people in the Davidson office do not like to serve people. One gets the feeling that they are doing you a favor waiting on you-sour faces. I would fire the lot, but that is impossible. They are watching their pensions. I go to Cornelius regularly although I live in Davidson. 5 stars for Cornelius and their excellent work.

    Feb 28, 2018
  • anon

    I love the grand rapids, Muskegon, coppersvile, and nunica facilities but who ever is in charge in Chicago needs to stop getting a paycheck.

    Apr 20, 2018
  • anon

    I am trying to receive a package sent to me from Long Island, NY. I live in Central Georgia. My local post office is Byron with mail coming from the Fort Valley Post Office. After reaching Atlanta, GA this package was sent on to Orlando, FL (no one can explain why, I have asked). After sitting there awhile and after I complained it was moved back to Macon (which is correct) but rather than sent it on to Fort Valley for delivery they sent it out to Jeffersonville, GA. I talked to whoever is in charge of that post office and he checked the bar code (its fine) so he has no idea how he ended up with it today. Now he's sending back to Macon and says if they do everything right I might get it on Saturday. I was originally scheduled for delivery last Monday. This is becoming an unfortunate but routine thing for mail it seems. The last package (both where sent First Class) took 17 days from the date of mailing to reach me as it bounced all over the Southeast from Distribution Center to Distribution Center and an incorrect post office also (a couple of centers saw it more than once and the incorrect post office in that case was Pine Mountain, GA). I wish the people sending me the packages would switch to another carrier. I am tired of the ridiculously long mail times AND I am tired of the dressing down I get whenever I call the 1-800-ask-usps to complain.

    Feb 28, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service under the tab marked "Where is My Package" or "Where is My Mail."

    Mar 01, 2018
  • anon

    The standard Third Party response is useless. There needs to be someone who can actually ANSWER the people.

    Apr 06, 2018
  • anon

    I paid $40 for priority mail to a residential apartment. They delivered to one of these mail boxes, but did not notify me or the person receiving it, where it is located. We have no Idea where it went and the online tracking is worthless. Also the online or call help are also worthless and will not help or is down most of the time. Use Fed Ex or UPS next time at least they give a crap. Lost the $40 and my stuff! Rate as a big "0"

    Feb 28, 2018
  • anon

    what do you do when your mail carrier hits your stone mail box and destroys it 1200$

    Feb 28, 2018
  • anon

    Missing money orders or stolen by postal men??? 5 months without resolution on my supposedly money order. 2 complaints to usps consumer affairs without resolution, however an e mail was sent to me stating it was resolved? complaints to usps OIG, your guess is as good as mine, did you guess, Nada?

    Feb 28, 2018
  • anon

    USPS is just miserable people..agree on life..careless!

    Apr 20, 2018
  • anon

    I find it incredibly stupid that the USPS can be so irresponsible for property damage. When my carrier hit my car, I thought he was upset about getting into trouble, but now I am certain that he felt bad because he knew that the USPS would not take care of the damage he did to my car. I will continue to leave multiple voice message with the area tort claims person until I get resolution.

    Feb 28, 2018
  • anon

    I am waiting for my EAD card from USCIS. It’s been 7 days and for the last 3 it shown as in transit. It came to Buffalo (my city) and went back to Rochester 4 days ago, no one gives me a clear answer what is going on, and I am getting very concerned that you guys lost my mail. If it does I have to reapply and be unemployed because of you guys for another 3 months. This is ridiculous please have someone contact me I am not going to starve to death because USPS lost my mail. How can a mail cannot arrive From Rochester to Buffalo in 3 days and no one can tell me exactly where it is? This is very urgent you’re ruining my life here!

    Feb 27, 2018
  • anon

    Did they contact you? Unbelievable!

    Mar 01, 2018
  • anon

    I have Informed Delivery but, often I do not receive monthly bills. An example would be, my water bill, which contains the peremeters of my property, which would be a problem if it fell into the wrong hands. I have the date the bills were mailed out and was told to check my post office. I asked my postal carrier if Informed Delivery was disseminated from the post office? She said it comes from the "plant" which for my area of delivery (20017) would be Bladensburg Road. So it seems that someone handling delivery in my area would be responsible for the input into Informed Delivery, is not entering all information. The non delivery of this bill has happened twice in three months and is a problem. Who can fix this.

    Feb 23, 2018
  • anon

    Working for 6 weeks on a highway contract for a private contractor i was working an 11hr route on a good day which was deemed an 8 hr day after casing,pulling down,using the load truck and package recall features on the scanner which my bosses have never used or known about and drove from the middle console of a van to stay on the right side of the road. Including my offer to convert the van to right side driving and removing the driver seat to put mail safely up front they chose to fire me and not pay any overtime and called me an idiot...i have applied for numerous jobs in the post office since and am always passed up.....safety 1st i always say......what if i hit the wrong peddle or am hit by someone.....nope.no position for me i guess.....i will add i am 51 , in great shape and have never been fired from a job....i spent my life crab fishing,directional boring and roofing houses and raising 5 kids.i am an advocate for vulnerable adults and have been active in Special Olympics for 8 yrs. I wanted to get out of the extreme wear and tear on my body and retire within the post office.....seems like their is alot of issues going on

    Feb 23, 2018
  • anon

    What is it that you do exactly? I submitted a request to investigate a "missing" package. The circumstances surrounding its disappearance suggest it was stolen, yet I received only your canned response: Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail." Customer service says my package was undeliverable to an address in Michigan. IT NEVER MADE IT TO DENVER from Colorado Springs. They also said it couldn't be returned to sender, EVEN THOUGH BOTH ADDRESSES WERE CORRECT AND WITH THE TRACKING NUMBER. What is going on here? Why was it sent to the Dead Mail Center if they knew where it was, they knew the tracking number, and the tracking number had the correct addresses on it. And WHY am I being told I can't recover cost of shipping when it wasn't actually shipped anywhere?

    Feb 23, 2018
  • anon

    MAJOR SERVICE IMPROVEMENTS NEEDED! Sent a stamped letter from my primary home in DC to my second home in Fort Lauderdale, and THE LETTER WAS SENT BACK, MARKED 'RETURN TO SENDER -- ATTEMPTED - NOT KNOWN -- UNABLE TO FORWARD." THEN, I tried to send an email to the Postal Service website about this. After keying in the information, the website WOULD NOT TRANSMIT THE MESSAGE. THE POSTAL SERVICE WEBSITE DOESN'T EVEN WORK!! THEN, I tried calling the postal service. A complete waste of time. I HOPE SOMEONE IN THE POSTAL SERVICE READS THESE COMPLAINTS. YOU NEED TO IMPROVE YOUR SERVICE!!

    Feb 23, 2018
  • anon

    When my mail went missing, I tried several unsuccessful times to request a search on their website. I finally discovered that I could not complete the request using an android mobile phone, nor by using a personal computer browser other than Google Chrome. I think they want to be able to track you too.

    Jul 02, 2018
  • anon

    Hello. My Priority Mail parcel is stuck in ISC NEW YORK since February 11th. Why my package doesn't moves to destination? I'm sure,there is no problem with forbidden item,because it's just a soft toy as a gift to my friend in Oklahoma. Can you help me,please? Kind regards,Ekaterina.

    Feb 23, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Feb 23, 2018
  • anon

    Lol y'all crazy why do you even exist lol maybe we should all just go bombard the REAL USPS site bc these guys are JOKERS

    Mar 01, 2018
  • anon

    I shipped a golf bag on the 6th of Feb from NC to HI made it all the across the country in 4 days and is now stuck in SF going on 2 weeks! What in the hell is going on - no tracking updates, no information, and no help. I need an ETA of delivery. My customer is furious and wants to refuse acceptance if it every gets to HI. This is completely unacceptable. Please reply with an update or who I should contact to find my package. My email address above.

    Feb 22, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Feb 22, 2018
  • anon

    So my mom has not been receiving any of her mail for maybe more than a year now. We've been following up with the local post office and nothing has been resolved. We moved to San Francisco area maybe a year now and had our mail forwarded from where we used to live in Los Angeles area. This apparently could've been the root of the problem. We were told that someone who used to live at this address in San Francisco had the same last name and similar sounding name. Or something like that. and that could've called the mix up. My mom was suppose to get her new drivers license, but they keep sending it back to the sender (the DMV). Tax season came and she didn't receive any of her W-2's. Her income statement never showed up. The credit card company decided to change her address because USPS send the mail back to them saying that my mom moved to a new city. My mom thought someone stole her identity, and it was a scare. We were all scared. We've sent several emails to USPS about how my mom hasn't recieved any of her mail for nearly a year now and they responded with, "If you continue to receive delayed mail, we ask that you save the envelopes; record the delivery dates and present the envelopes to your local Postal manager. A thorough investigation will then be made." This statement is incorrect, because delayed mail means that my mom would have received her mail. So apologies but we cannot present any envelopes to the local postage manager. How else can my mom get USPS to make a "thorough investigation"?

    Feb 21, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Feb 22, 2018
  • anon

    For the second time the letter carrier crammed an 8 1/2 x 11 photo mailer clearly marked "PHOTOS ENCLOSED PLEASE DO NOT BEND into my 3 1/2" x 4" mail box. The photos of my two year old granddaughter were creased making them not suitable for framing. I called the local post office in Naples, Florida and spoke to the postal supervisor who said he would talk to the carriers but there was nothing else they could do for me. The U S Postal Service needs to change their name to Morons R Us as far as I'm concerned. The sooner they go out of business the better.

    Feb 20, 2018
  • anon

    hello I am 90 years old blind disabled Veteran our mail man has refused to deliver our mail for years WE WERE TOLD THIS WAS DEW TO OUR DOG SO NOW THAT I AM NO LONGER ABLE TO LEAVE HOUSE I HAD TO PICK MAIL OR DOG SO AS HARD AS THAT WAS I GOT DOGs NEW HOME LET THEM GO SO I COULD GET MY MAIL NOW THEY TELL ME ITS WAS NOT MY DOG THAT THIS MAIL MAN THIS WAS MADE CLEAR TO ME AND I UNDERSTOOD AND GOT A PO BOX WITH NO TROUBLE FROM ME AT ALL NOW DEW TO THIS NEW STORY I AM MORE THEN INSALTED WAS THERATHED MY A 90 YEAR OLD MAN BLIND DEATH I COULD NOT SEE MAIL MAN COMING OR GOING USA ARMY THOUGHT ME ONE THING THIS WOULD BE RESPECT OF ALL I A M PROUD AND OUT STANDING MAN OF ENGLEWOOD COLO LIVED HERE OVER 50 YEARS 32 MASION ENGLEWOOD J CEES LIFE TIME MEMBER SHRINER AMERICAN LEGION POST 27 AND FOR THIS MAIL MAN TO SAY I WOULD LOWER MY SELF WELL I WOULD Have to be able to see him and that just imposiable as i do not leave my home and mail man refuse not come to my door so how can this happen this man nmail has never said one word to me in fact this man think he to good has yet to say hollo he rude and lies my dog i can under stand he has a job to do and dog can mmake this job un safe and with respect i got po box for years just just now at 90 i can not get out of my house so i got rid of my beloved dog and now he said this was not about my dog how un fair is this i am blind i could not see a mail man to tell him any thing and mail man refuses to come to my home so tell me how would this happen and before i let my po box go my dog s were no longer issue i did this so my mail man would be able to do his job safely now he going to say this no WAY WRONG I WANT MY MAIL TO COME TO MY HOME I PLACED A MAIL BOX OUT ON THE STREET AT THE END OF MY DRIVE WAY AS ACT KINDNESS SO THIS MAIL MAN CAN DO HIS JOB SAFELY FOR HIM TO BE SCARE OF A 90YEAR OLD MAN THAT CAn not see him is a lie that mail has never said two words to any one he just to good to hello to any one in the last 15 years he never said good day back to any one he hate us all the same and thats all i would of ever said to the mail a man doing his job i have respect to any man that work or woman i call who or what ever i have to do to get my mail to my home as i have no other way home bound and that is that even if i wanted to go pick up my mail that just can not happen and i would much more love to be able to go get my mail my self i just plan can not now please tell how this can be the way this man said this to be if i can not see a man how would i talk to him if that man refuses to come to my home then this just did not happen was told my dog and with respect i under stood and paid for po box for years now so if the mail man was not at my door for years this could not of happend and never did i need my mail mail box is out by strret mail carrier wont need to worrie about me or any one on or around my home i will HOLD UP THE HIGH EST RESPCT TO THIS AND ANY MAIL CARRIER AND HAVE NO CLUE ON WHAT THIS IS ABOUT BUT YOU HAVE MY WORD I WILL RESPECT THIS MAN AND TO MY KNOWLAGE I HAVE

    Feb 20, 2018
  • anon

    The USPS has one important flaw; There appear to be no attempt to validate that each and every tracked mail item or package that has an assurance (promise) to be delivered correctly is, indeed, delivered so. That is, I would expect that a postal employee have the requirement that each item that has a tracking number be scanned, individually, by package, address (the USPS does adhere bar codes to mail boxes for this purpose) and verify on a per package basis that the items are delivered to the correct address. It should, as well, be in a Union contract with the USPS employees that this is a requirement for continued employment. Without this assurance, how can one possibly trust or rely on the USPS delivery service? USPS competitors such as Federal Express and UPS do scan the packages on a per item basis (although they do not used the mail box bar code). In my experience, the USPS has at least a 50% chance of miss-delivering (when compared to competators) or losing what can often be sensitive mail that the customer may or may not be able to re-route to a more secure address (e.g. a PO Box). I have a P.O. Box for this reason, yet, more than often, I find that some entities (government and financial institutions) insist on delivering to a physical address. So, my faith and lack of trust of the USPS has decreased with time and it does vary on the particular ZIP code.

    Feb 20, 2018
  • anon

    I'm an ex carrier,I have seen supervisors scan hampers full of parcels as attempted delivery and they had never left the building. Supervisors get hammered for using overtime and also for missed scans. The easy way out is to falsely scan them and the patrons suffer. Also nepotism is rampant on the management side.

    Jun 25, 2018

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