We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue. 

That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations. 

We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse. 

Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work. 

We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:

  • A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring. 
  • In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.

However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints. 

So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function. 

Comments (324)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Click N Ship still does not work. Payment declined every single time regardless of payment type. Absolute garbage like the rest of the postal service.

    Apr 19, 2018
  • anon

    USELESS!

    Apr 20, 2018
  • anon

    Guys, your service has really gotten bad recently. Almost every day I get other peoples mail and other people get my mail. Last year, three of my monthly financial statements from one financial institution did not make it to me -- at least directly. Enough that I went to e-delivery because I just could not trust the USPS to delivery important mail properly anymore. And just in the last month, two package orders have gotten lost -- not even making it to my local post office. This is the last time I will use USPS for package deliveries too. No wonder why your volumes are going down.

    Apr 19, 2018
  • anon

    Hello, Can someone pls check why a registered International package from India has not reached me here in NJ? I am told by Indian postal service that it has reached USPS already. Here is the tracking # RO842982068IN. USPS thinks it is waiting for custom clearence. What happened to that package & when will it be delivered? if it is with Customs then can someone pls process & release it asap so that it can be delivered ?

    Apr 18, 2018
  • anon

    ​Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website under the tab marked "Where is My Package" or "Where is My Mail."

    Apr 18, 2018
  • anon

    The "distribution center" in San Francisco is a disgrace. I mailed a package to Hawaii from New York, and the package disappeared after arriving at this center. Weeks have passed with no updates. From the barrage of complaints here, I can see that this happens to many, many people. Packages simply disappear from the San Francisco center, and the Post Office takes no responsibility. This is shameful. No wonder the USPS struggling. It can't do its job and deliver a package.

    Apr 18, 2018
  • anon

    still on hold after being told my wait time would be between 20 and 30 minutes. its been 50 minutes and counting*. Just trying to find out why a mailperson would deliver a package, that requires a signature, to someone signing as "MAILBOX", and the package not with whom it was intended. this is the second package "delivered" that never has shown up. I thought mail theft was a felony. *i'm hoping, since it's now past closing time that i'll not be on hold until morning...with no warning.

    Apr 17, 2018
  • anon

    it is impossible to get through to anybody within the usps sytem. i have sent an item insured to italy jan 08 2018. the package is in Verona, but keeps constantly 'redirected'. even the addressee cannot intercept anymore. trying to resolve this issue has lead me to month long circles, within the website, the clerks, and via phone. I even tried to contact / phone, and Skpe with Italian postal service. this is an insured item. nobody appears to be able to even connect me with the appropriate contact! super frustrating. i have made a claim online, but prefer the item! making a claim appears to be the only way to find a resolve. how can i find help? christina washington

    Apr 17, 2018
  • anon

    I don't understand what the problem is with the Atlanta Metro distribution Center. I sent a package overnight to Logansville, GA, which is very close to Atlanta. Package was to be delivered on Saturday but since it arrived at the distribution center in Atlanta, nothing else has happened with it. No updates since 7:50 AM on Saturday. Inspector General, you need to do some serious investigation on this facility. This is ridiculous. This was a very important package and if not delivered by tomorrow, I'm contacting my congressman. I'm over this with your facility.

    Apr 16, 2018
  • anon

    Incompetent. My package has traveled 8 days back and forth from Chicago to Elk Grove and still haven’t received package. No wonder why the postal service is $2.5B in debt.

    Apr 15, 2018
  • anon

    Hearing from somebody that actually work there is impossible. Everything is automatic from the phone call to email. You would be able to get a lot more things delivered to their owners if they could actually contact you. I think the whole program of MRC need to be re-evaluated. Also when you do actually speak to somebody their customer service skills suck!

    Apr 15, 2018
  • anon

    wow all these people with unresolved.Well it takes a little effort to send an email and request a callback i did this today about a package mark delivered not received . i got a call back in an hour on a Saturday from my local branch manager who is taking care of it usps is awesome never had an issue people dont realize that millions of letters and pkgs are delivered everyday law of averages are in effect you cant beat all in all usps does a steller jobs thank you usps

    Apr 15, 2018
  • anon

    Hi I've had a package from Zagreb sitting at the ISC since March 14th. (about a month) Can you give it a bit of a push? Thank you.

    Apr 13, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Apr 13, 2018
  • anon

    I am now completing over 4 hrs on the phone to the 800 number and our local Hollister CA post office. All I want is my priority express parcel delivered!!!! It was due yesterday and we rearranged our schedule and then waited all day... the carrier NEVER even took it out of the office and left the peach notice in the box. WORSE YET - there was also a priority express flat that they delivered to the door! HELLO out there! Do you have any common sense?

    Apr 12, 2018
  • anon

    I have a letter that made it's way from Munich in a couple days. shows being received in ISC New York on 25 March 2018. put in for updates about 2 April, submitted a complaint on 7 April. no response. no further update, either. today is the 12th. absolutely horrific. I can get items through Chicago in two days. unfortunately, we cannot direct mail through specific sites.

    Apr 12, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Apr 13, 2018
  • anon

    My wife and I have not been getting SOME our mail for the last 3 years, we been struggling everyday ever since. It would go to a different address. Our lives have been turned upside ever since this happened. We have been dealing with the UPS customer service outline for 2 yrs and still the same issues have been logged but no difference was made. I am preparing to hiring a lawyer for this issue, personal document have been lost and now my children. Please forward this to the Office of Inspector General.

    Apr 12, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Apr 12, 2018
  • anon

    i pay the same postalfees as do those posting to Me but My service is that of a third world Country-I am 71 yo reciding in rural Wi -I have a chronic pain condition and in recent years My box is moved to 0.7 miles away and My postal servive 8 miles from 3miles and only open until 11:30 am: Although I maintain My drivers licence I can not lawfully drive unless I stop My multiple medications for 6-8 hrs prior-I can not there for get My mail routinely nore post an outgoing letter without incurring s great deal of pain, one of the worst is entering the car door: Any packages over size I must make the 16 mile trip: most of My medications also arrive by USPS: upon asking for relief the " Post Master" (Ashland) plays word games sith Me as to what His Sir name is as well as that of His Supervisor and refuses to provide Me with Her phone #-Too, He refuses to provide , to Me in writing , per USPS Policy whybI can not have My box within reasonable walking distance as do all six (6) residences on dead end roads near Me : He will not provide Me with the proper form work to accomplish this within the USPS-This purported because I have a drivers license that I must have to go to Physicians appointments-I have contacted but My US Senator but no apparent advocacy is deemed proper: Am I unreasonable : Am I to injure / kill myself or someone else to somunicate through the USPS? Do I deserve more service For the $ forwarded for services -Help Someone

    Apr 12, 2018
  • anon

    I sent an international package to Ghana early this year. When the the receiver went to get it, she was told one otem, that was a cell phone had been stolen from on arrivalt. She was given a form that said the item was stolen before the package got to them and that I should make a complain to usps which I did. I later received an email from usps that the package was delivered. The package was delivered but one item stolen. Am I entitled to a refund or who should I talk to about this.

    Apr 11, 2018
  • anon

    ​Thanks for your message. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form through the OIG website.

    Apr 12, 2018
  • anon

    I am a self-employed CPA in Worthington, MA and I have noticed a serious decline in the timeliness of mail going to and from the Boston area. I used to get regular mail from Boston overnight in years past but now it takes weeks to get packages. One package sent from Cambridge with the correct zip code on it (clearly written) was sent on March 6th and didn't get to me until after April 1st!! Imagine. Other packages going the other direct (Worthington to Quincy) were sent on March 24th and as of April 9th are still not delivered.

    Apr 09, 2018
  • anon

    I recently had to send a priority letter from the Abingdon Va. main post office branch and received exceptionally helpful service from Karen and wanted to send along a positive review for her and the Abingdon post office branch which provides excellent service on a consistent basis!

    Apr 09, 2018
  • anon

    i looked at the tracking on a item i purchased item and it has been sitting is your INTERNATIONAL SERVICE CENTER from Apr-03-2018, 22:56 PM, ISC NEW YORK NY(USPS), i want to know why it is still there and not at my door... very interested in this and am confused as to how this could still be in your possession?????????

    Apr 07, 2018
  • anon

    Sent a package on 03/27/18 to arrive in time for my grandsons birthday. According to the PO i sent it from and the tracking number it would be deliver 3 DAYS before his birthday. Nope been sitting in the Springfield MA Distribution Center for 4 DAYS and will not be delivered in time for his birthday. Very disappointed and looking at all the comments this seems to be an ongoing issue. Springfield MA Distribution Center needs to step it up and make sure customers packages are getting delivered in a timely manner. This is unacceptable.

    Apr 06, 2018
  • anon

    Why doesn't the rural routes out of Sacramento get DPS? Mail carriers still manually sort all mail. 500+ boxes and long routes. Yes they are out late,

    Apr 06, 2018
  • anon

    Apparently, the Click n ship issue has been going on since 2009. Why on earth has it not been fixed by now? It is very frustrating!! I have used different computers, every browser out there and and every form of payment I have and still payment is declined. And it is NOT me or my payment methods. They are all good.

    Apr 06, 2018
  • anon

    Over 1 hr wait to reach a live agent on the phone. Horrid service and even worse attitudes with the majority of workers. Time to privatize.

    Apr 05, 2018
  • anon

    There is nothing more unprofessional than a worker who is on his phone/earpiece everytime I see him in my lobby. Today I held the door for him and not even a thank you. I had to chase him back out to ask about a missing package that I know he delivered 2 days ago. I asked, you delivered a box on Tuesday right? He simply shook his head no and got in his truck and drove off. SO SORRY to interrupt your conversation! It must be more important than doing your job or being honest with your customers. I can't believe that USPS allows their employees on their phone. Every worker in the last 3 years has just been on the phone non-stop not to be bothered by anyone. Now they are lying to my face! It's getting to the point that I am willing to pay double for my shipping just so that I don't have to deal with this nonsense.

    Apr 05, 2018
  • anon

    Would love to comment and voice my concerns once again. March 14th shipped a total of 16 items with USPS. Over 10 so far have not been delivered. We try to contact managers at USPS where items have been dropped off for proper weight, talk to anyone on the phone at the 800 number (which is useless you can not get anyone). The blame game is non stop as to who is responsible for this mess. Delays, lost of items and theft are a major concern when it comes to 16 items and over 10 lost into thin air. As for the Brooklyn office, not sure they respond either. USPS should change their slogan to USPS we do not deliver for you!!!!!!! But we help ourselves to items we like and say they are delayed or lost, with tracking and First Class Mail.

    Apr 05, 2018
  • anon

    In the past 2 months I have sent out 5 packages. I have made 7 trips and/or phone calls to find out why they haven't arrived when expected. The first one was still at the sending office after 5 days because the sorting machine ripped off the label. The second arrived at its destination after 10 days. The third has still not been delivered, so I replaced the items and sent again. Today I found out that one is still at the Williston, VT facility and has been since March 26. The last box I sent out came back because the Postmaster said I didn't pay for the correct postage. I've bought postage online and in person at the facility. Nothing seems to make a difference. What gives?

    Apr 04, 2018
  • anon

    I want to publicly thank Charles at the CO post office for his fantastic service. I’m very grateful for his help.

    Apr 04, 2018
  • anon

    Two revenue maker ideas: 1) Camouflage pattern boxes (to better tuck deliveries away from those who would steal them). 2) How about honoring each of our Nation's Canine "officers" in Law Enforcement AND in our Military along with their specialty(s)? I believe this would be such a popular and important series that many stamps would be sold to use, and definitely to COLLECT. If their Handlers could be included, that would make it all just perfect. If the scope of honoring all is too large, I suggest honoring those injured or lost in the course of their duties. Hope you are able to implement these ideas. I give them to you freely. : )

    Apr 04, 2018
  • anon

    During my visits to the USPS locations I witness USPS employees receiving a lot of mean comments and rarely a comment of thanks. So I'd like to give a good comment and my appreciation to Post Master Antwan Buggs in McLean VA for locating a lost package and for redelivery. Thank you for all that you do and for taking the time to search for the package.

    Apr 02, 2018
  • anon

    Perhaps this has been suggested already, but I really feel that if the post office were to set up a secure and USPS backed email system for every physical address and and then charged a penny an email to send, and made it free to receive, it would go along way to cutting down spam, at the same time generating revenue and prestige. All someone would have to do is register their address on line with the USPS. The post office could then send out a post card to that address to verify the application.

    Mar 30, 2018
  • anon

    Our mail is being lost, mutilated or robbed of contents unless we Priority mail it for $6.20. This is extortion. I have reported this before, and get no help. I can mail two envelopes same day from another state into Mississippi and another state. The other state gets their mail delivered within two or three days, but it has been TWO WEEKS and the mail is still not delivered in Mississippi. This is a state-wide problem and the local post offices blame the Jackson Hub. I mailed cards Priority for $6.20 and they are delivered on time, but the same card mailed for .50 are either NEVER delivered , or when they finally come in, they are ripped open and the contents stolen. What is going on? You use to be able to trust the post system, but not anymore. This is not an isolated case but happens consistently like we are some kind of third world country!

    Mar 30, 2018
  • anon

    My package has been just sitting in IL for over a week. It needs to go to my house in IN. What is going on? I called twice yesterday and today and on both day I was on hold for over an hour and 15 minutes. Both times USPS dropped the call. I turn to your website and tried emailing you but you email option has been disabled so that no one can email you. I know you are a Government entity but we are CUSTOMERS that have paid. There is NO reason why I shouldn't have my package by now.

    Mar 30, 2018
  • anon

    I have also had 2 packages, 1 from Europe, the other from California, never arrive. I also feel that this might be the result of theft, and am proceeding to file a formal complaint against this location. Similar to the other individuals who have commented on this page, there is definitely a pattern of "missing items" at the Garden City location, and unfortunately, I've had to get a local politician involved (sorry).

    Mar 30, 2018
  • anon

    horrible. you wait on old for over and hour and a half, even with the “call back feature,” which is supposed to call you when a representative is available. lost my package. filed a missing mail search. nothing. is there 1 person working here, taking 1 call per hour?

    Mar 30, 2018
  • anon

    This service is terrible,but the worst part is we are paying someone to correct this circus but they are part of it,Pitiful.

    Mar 30, 2018
  • anon

    I have been waiting for an important piece of mail sent from Morgan Stanley in NC last Thursday to me in Wakefield MA. It has not arrived as yet and as your website says it should take 1-3 days I want to know where it is. Earlier, another piece of mail that I was assured was sent never arrived at all. I googled "why is the mail so slow" and it said because there is less mail sent these days it takes longer. This makes absolutely no sense, if it was because of a heavy volume of mail , it's understandable, but not when there is not much work for the workers to do.

    Mar 29, 2018
  • anon

    This is the second time the USPS has lost a package of mine in 2018. No available way to find out what the situation is. If the Big carriers (UPS-FEDEX) of private sector operated as this they would be out of business. It appears the USPS is being controlled and manipulated by the Amazon giant and everyone else will suffer that consequence.

    Mar 29, 2018
  • anon

    Our mailing address is in Greene County, while we reside Orange County, Va. Our actual street address is not listed in any address cache resulting in my inability to contact my Congressional District 7 US Congressional Representative. My messages are dumped owing to an invalid address. What can I/you do to rectify this impasse?

    Mar 27, 2018
  • anon

    I run a small business on Long Island NY In the past year, the post office has decided to only give me first class mail on Monday and Wednesday Tuesday, we only get ads, this places a hardship on my company At home, at least once a month, I get my neighbors mail, which I take to his house Wonder who got my mail that day, as mail has gotten lost

    Mar 27, 2018
  • anon

    Click and ship does not work with Safari or Google Chrome....works fine with Internet Explorer which I DO NOT HAVE. This has been like this for over a year now. I get this message: Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type. I have tried everything and nothing works. It is not my card, the address is right it is your system. I look it up and there are people complaining about this everywhere. May want to think about getting this fixed. I prefer not to go and stand in line at the post office. Guess I will start using UPS and Fed Ex more.

    Mar 26, 2018
  • anon

    The post office is getting more and more evasive about responding or being responsible to answer customer complaints. In Arizona, you can no longer dial directly to most offices, you can only call a 80002758777 number. Even back when you could, they would treat you like you were annoying them and bothering them. They had no fear of repricution and no disciplinary actions seem to roll out either, as you could drive over months later and the same person would still be working there even though multiple people complained about that staff members stinking attitude and disrespectful tone. Additionally this website is a joke. You can take the time to file a complaint, state that you had already called the 800 number, and they will eventually just route you right back there without having spoken to you, sent you an email that accepts no reply and tell you in short words, "They don't care, not their problem, talk to the consumer advocates at the 800 number, where you got no results the first time". Super sorry!! No accountability for taxpayer dollars.

    Mar 25, 2018
  • anon

    I mailed a certified letter to a Govt. office in Washington D.C. on 3/13/2018. It arrived at the WA D.C. Distribution Center 3 days later on 3/16/2018. Since then the tracking shows the letter as being "In Transit" then "Arriving at Wasington D.C. Distribution Center". For the last seven days the certified letter has been "in Transit" and then "Arriving". One of the only reasons that this happens is because clerks and Management at the D.C. Processing Center are dumping mail back into the mail processing stream rather than sorting the mail and delivering it. OIG really needs to audit mail processing at the D.C. Distribution Center.

    Mar 23, 2018
  • anon

    Paid for two day shipping. It had been 4 days and my package has not arrived at it’s destination. When I punch in tracking all it says is “delayed” with no further details on when it will arrive. It is really important package. I have been put on hold for 1hour and 30 mins to speak to customer service when they said the originally wait time was 1 hour. This is not the first time this has happened.

    Mar 23, 2018
  • anon

    Mail a card to Denver Co. on March 9 2018 from Trenton Michigan post office still has not arrived to its destination. What can be done maybe it’s stuck in a bag somewhere, do they check to make sure all mail is taken out of boxes,bags etc?

    Mar 22, 2018

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Recent Comments

  • 18 hours 42 min ago
    In most of these comments, I have noted that people are upset with USPS as an overall company and do not take in the underlying factors that will cause your package to arrive late (as said in the...
  • 18 hours 45 min ago
    Hello, Natyisha. Thanks for your message. For employee misconduct, we recommend filing an online complaint with our Hotline. You can access the online complaint form by selecting the "Contact Us...

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