We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue. 

That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations. 

We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse. 

Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work. 

We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:

  • A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring. 
  • In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.

However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints. 

So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function. 

Comments (172)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I have informed delivery. Everything that I have received an email for delivery has been delivered. Except on Friday May 18, 2018, 3 birthday cards and something from the IRS was not delivered. Funny how everything is being delivered except the things with money. I went into the local USPS and I was told that the delivery driver delivered everything for that day. In January I mailed a USB with pictures on it to a relative with family pictures, when the mail arrived at her house the USB was gone.

    May 21, 2018
  • anon

    Do you know if they declared the work on the machine as Mail handlers or clerk work? We are getting on in our plant soon, I believe this is the one.

    May 18, 2018
  • anon

    I love reading these articles about the deployment of high-tech scanning systems. But in the end, it's the people using them that matters. Yesterday, I got a delivery of two packages. The tracking numbers for each show that they had been sorted at 8:59 AM, loaded for delivery at 9:59 AM, and delivered at 12:58 PM. But I was expecting a third (Murphy's Law says that's the one I really needed). I checked the tracking number, and saw the message "Delivery attempted – no access to delivery location". Interestingly, it had also been sorted at 8:59 AM, loaded for delivery at 9:59 AM, but the delivery attempt had been at 3:16 PM. Now, I understand what happened, the driver simply missed it. But here I am a day later, and today's delivery has come and gone with no package, and there's no update in the system that shows whether it's going to be delivered at all. I like my postal carrier and don't want to get her in trouble, but come on!

    May 17, 2018
  • anon

    I've been missing my media mail package since January 2nd the day I mailed it. I've put in so many requests and spoke to the customer service in Tampa and nothing. I had a lot of books in there which I saved up yo buy. My dad threw away the receipt on accident so I can't track it and I called the post office and no one can give me a tracking number, but the customer service lady said they could. I had a keregg coffee box wrapped in brown paper with lots of cleat tap to send the media mail so this wouldn't happen and yet it did. Please I just want to find my books.

    May 17, 2018
  • anon

    Thank you for your message. If you filed a complaint with the Postal Service instead of our office, you will need to follow-up with them on the status of your complaint.​

    May 17, 2018
  • anon

    Has ISC LA customs caught up with Xmas backlog yet ? Its May. I have legally imported plant material for APHIS inspection in Hawaii, but if customs loses it for weeks, the germplasm will be useless. USDA does not mention anything about compliance with customs in the permit process. These kinds of failures drive more & more importers to illegal smuggling, increasing risks of agricultural pests & disease.

    May 17, 2018
  • anon

    Who do the local postmasters answer to? Ours covers for everything from sloth to theft. Our street has no assigned carrier, so they give to whoever gets stuck with it. So sometimes our mail comes at 1000AM, sometimes at 8PM, and sometimes they just dont bother coming and show up twice the next day, once at 0800 and once whenever someone gets tagged to come. Also not uncommon for you to receive an insured package that has been ripped open and is empty. If it was damaged on route is one thing, but when it is processed at receiving post office and not identified as damaged before carrier gets it, kind of takes the question out of who/where. And God forbid you go into the post office and ask to speak to the Post Master to complain. He will stand there and tell you that "he" is not in today. I know our Post Master by sight that is why I find it so amusing that he claims he is not there. I need a new job, running a post office comes to mind as something relatively easy, and requires no accountability or skills

    May 17, 2018
  • anon

    I just tried to file a complaint about a package I sent from India where I am living…you require a USA address but everyone who wants to complain is not living there….although I am American. Shabby system at best. My package which I sent from India on 10 April has been in customs in New York it seems since 24 April and has not been released. I sent another similar package and it was stuck there but finally was delivered on May 7 almost a month after being sent… Why does it take more than two weeks to go through customs? The package is just a CD of Tibetan Chanting..nothing complicated…. the one which has still not been delivered as of May 17. Please get Customs to hurry up and release this for delivery. It is very important and is being to sent to someone with a terminal illness… I read the comments on the Audit site for 2008 and it seems that this happens all the time and it is inexcusable! Please send me a reply as soon as possible. I am fed up. The USPS has become totally unreliable. Used to be so good.

    May 17, 2018
  • anon

    Can you guys please explain how you guys been in business for so long with such a horrible reputation in customer service. Does anyone notice that almost everyday there is a complaint on here. First off the 20-30 min wait on the phone is more like 50-60mins. Let’s be real, in a sense I see you guys rather not speak to your customers because you guys know your service sucks. Why in God’s green earth can’t you have a service called 24/7 online chat support? Please explain how hard can it be to have a online chat option, come on you guys have a mobile app but can’t have online quick chat. One day I swear I will have a opportunity to sue you guys just for you guys to understand the stress you put people through. You guys make us wait on hold just to tell us you can’t help us, what kind of evil torture is that?

    May 16, 2018
  • anon

    you SUCK

    May 16, 2018
  • anon

    Your phone and email service is worthless. I have been on the phone for an hour and a half. I can't even get a real person on your email service. None of the prompts on your phone number or email pertain to the quick question I need answered. I plan to contact the representative in my area. I cannot even find my carrier who delivers my mail all up and down my street - to everyone but me!!!!

    May 15, 2018
  • anon

    Complete waste of time, worked perfectly for years and now won't take any kind of payment - not even pay pal, where I have thousands of dollars. Tried three separate credit cards. Total and utter waste of time. I guess I need to get back my pitney bowes machine, cost $15 a month but time is money and this product has become an utter and complete waste of time.

    May 15, 2018
  • anon

    we are located in west hollywood area which is very dog friendly as a matter of fact most peaple bring their dogs and i have a mail man that will not come in if the dog is in the office, what are the rules should he still come in and drop our mail our dog is yorkie terrier small and he is very friendly too

    May 15, 2018
  • anon

    As a former Letter Carrier, I can tell you Postal Policy is if the dog is not restrained, or if the carrier cannot get to your box without being in contact with the dog, he cannot deliver. Size of the dog and disposition does not matter. Dog bites are one of the biggest job injuries to carriers and even a friendly dog can bite. I doubt you would want the paperwork that goes along with an incident if your dog would happen to bite. It's a black mark for your dog with your City. The Post Office has even threatened to not cover the carrier in the event they disregard the rules and deliver anyway, although I do not know of any cases where this has actually occurred.

    May 17, 2018
  • anon

    After reading through all these comments I cannot believe how easy it is to solve this situation of packaging material abuse and Theft then again a suggestion I'm about to make will fall on deaf ears and if the government reads about it it will not be instituted because they do not no what common sense is and they are the best at abusing and wasting money. The answer is simple say it's $13 to ship a flat rate envelope just charged $0.50 for the envelope upfront and $12.50 for the shipping. Apply this method across all the different boxes and envelopes and the price stays the same and people will not buy the materials to use as stuffing. Problem solved

    May 12, 2018
  • anon

    it's insane to me that there are still companies out there that use your outdated and crappy service as their only source of shipping. you guys are absolutely terrible. I wish usps would just go away for good and clearly Im not the only one.

    May 12, 2018
  • anon

    My business has had a box for over 25 years. Efficiency and reliability is rapidly deteriorating I won' t tackled price increases but my pet peeve is the handling of first class mail. I can almost always depend on first class mail on Mondays and one other day in the week, Never on Tuesday unless they miss Monday for a holiday. That is poor service for a full time box holder. We received inbox notices of due dates, which has recently stopped without notice. My box was cancelled due to my dependency on these notices. After renewing I paid Oct 31, 2017 for 6 months. Due again on May 1. I paid on May 11,2018 and was charged a $22 late fee, The clerk was new but she tried to explain I was very late and the rent was due in March. I said I paid Oct and due again in May and was not THAT late but I was charged an excessive penalty. I again asked why there was not box notice as in the past. She then said they had no way of knowing when a box as due. I knew that wasn't true because it is computerized and she eventually looked it up and said I was 10 days late. So despite her inability to discuss the issue, the only avenue I had to retrieve my mail was to pay the ransom of $22.00. Over the years I have had 4 checks missing ,1 money order and a painting, which was never recovered. Despite having the receipt and tracking number I was not given an option for a claim because the time limit expired. The supervisor said the PO did not retain tracking numbers but recycled them. I feel this is another untruth from this branch. Needless to say, I am notifying my clients of a mail change before my next due date. I will be taking my business outside this PO. Enough is enough. These people just have no work ethic or integrity.

    May 11, 2018
  • anon

    hi all. i have the same issue, took 18 yrs to find my first guitar, finally a couple of weeks ago, i found it in china of all places.. was shipped on the 3rd of may,2018 , came into new york on 5/6/18, shows been in customs since and as of today 5/11/18..... i know gibosn has a big deal with copys coming overseas to usa, and customs is cracking down on it, but this i from 1977, a aria. what is bsically normal time frame to get package?. i am 2 states over....................

    May 11, 2018
  • anon

    I also have a problem with my mail prescriptions being held up at the Greensboro Nc Distribution Center. These people need to be dealt with. Can't get through to them on the phone. Packages being tracked are said to be in transit to destination but won't say where. Tired of waiting on important medicine. One of these days someone is going to get seriously ill because of not getting there medicine on time. Someone needs to investigate this place. There are many other complaints if you look at there website. PLEASE DO SOMETHING!!!!!!!!

    May 11, 2018
  • anon

    Lost $1.3 billion in Q1 2018. No surprise here. The worst service/business on earth that is going like there is no problem on daily business. Lost mails, lost packages, mailman doesn't show up in many days and horrible customer services. In north Plano, TX post office station, the service counter clerks act like they do us a major favor to work there and we will take what ever they want to give us. Not!!!. We use FexEx and UPS for much much more reliable service and the customer service is so much nicer. All important mails are replaced by electronic notifications or emails. Why USPS is still in business? Moving junk mails and invest in FexEx and UPS? The more bad services at USPS is the more money they can make in fexEx and USP?

    May 11, 2018
  • anon

    I will never as long as I live send anything considered priority mail with the USPS. I'm currently on the phone with the USPS trying to check the status of my package that should have been delivered with a signature one week ago today. I've been on hold now for 1hr and 45min. This is the most Tragic Institution. I'm amazed of all the money spent on advertising how well you deliver packages should be spent on staff and improving your processes which, are I desperate need of improvement. I have a family vacation coming up that I rescheduled to an earlier date so that I can see an ill family member before they pass away and that may not happen now because of this. This is a TRAGEDY!!!!!!! ... The USPS, Postmasters, Carriers, should all be replaced, Immediately with a whole new staff. There is something wrong. I never want to see anyone lose their jobs. However, I'm having a hard time understanding why certain individuals are allowed to take a check home when I can clearly see from other comments that this seems to be a normal process within this institution. I understand why there's talk about fazing the USPS out all together. Thank you.

    May 11, 2018
  • anon

    A package that was due here in LAnse Mi on may 2nd somehow stayed at a distribution center for more than 10 days in Illinois. Then after filing a claim it has been sent to Warrendale PA. It was 6 hours from my home now it's over 12 hours from me. This is ridiculous. This is a silly homemade jacket that I was truly excited about. After reading reviews on this center I'm guessing I will never see the jacket and am out the cost. Shameful. Very disappointed in the US post office.

    May 11, 2018
  • anon

    I recently made a purchase of $54.50 for Express Mail Service. It was imminent that these items be delivered to my mother on the following day because she would be out of town for some time after. Her experience with the post office has always been that if she was not on site, they would leave the package. I waived the signature and paid extra so that she would in fact receive her items the next day. Apparently the mailman just missed her and left a package from another sender but not my packages. This created a very messy situation. Not only was this a hassle in the making but there was also a bit of a mess left by the courier and his clumsiness when my mom arrived home. I called and spoke to a representative who was of no help. I requested a supervisor who was even more useless. Her name was Regina and I asked for a last name which she would not offer. She was not only improperly suited for problem solving she also did not have a good attitude. This was unacceptable. I should have been guaranteed at least a partial refund. Now it is Monday and my mom has still not received her express mail items. Like throwing money and time in the trash..Ridiculousness!

    May 07, 2018
  • anon

    The hold mail online form service is good BUT it has a major flaw which is ANYONE can hold anyone else's mail just by going online and filling out the form. Case in point: my evicted tenant has been placing "Hold mail requests" on the residence since eviction - as I am not the person who initiated the "hold mail request" I do not have the "confirmation number" and as such can NOT stop the "hold mail request". I went to my local Post Office and spoke to the supervisor who insisted that a on line "hold mail request" only holds the mail of the named requester even though I told the supervisor it clearly states online that a "hold mail request" holds the mail for an address [Note that we will hold all mail for this address, rather than an individual's. An address can have only one Hold Mail Service scheduled at a time.]

    May 07, 2018
  • anon

    I have a package sitting in the New York ISC since April 25, 2018. This is air mail package which should be delivered immediately. Please release immediately .

    May 06, 2018
  • anon

    USPS has become a terrible system to use. A package was sent to me from Oregon in February and did not reach me until three months later. Address was correct and I tracked my package to the distribution center in Memphis, TN where it sat for 2-1/2 months. No explanation and no one to inquire about why my package remained in the distribution center that long. If they cannot do any better the. Maybe they need to shut it down.

    May 05, 2018
  • anon

    I ordered 5 small jars of jelly where I’m working at in Corpus Christi. Went to locker. Idk what a locker is. They actually deliver packages at my house. My neighbor got a 3’ tall package delivered to his door..... Inconvenience!

    May 03, 2018
  • anon

    You'd actually get responses if you allowed complaints about working at USPS, but god forbid you actually listen to employee concerns. Just continue to put up a smoke screen to the public, while you abuse your RCA's and wonder why you can't retain employees. BTW Mollom ended support on April 2, 2018....even says so in the privacy policy link.

    May 01, 2018
  • anon

    There is a seemingly intractable problem with international packages being lost and not delivered. I've mentioned it to a few neighbors and their responses have all been both startling and virtually identical. I say startling because each of these interactions with random neighbors has provoked rage and anger, which sort of took me by surprise. Normal, friendly people briefly saying hello and chatting by the apartment buildings mail boxes has ALWAYS ended with ordinarily low-key people cursing like sailors and angrily bemoaning forever lost or maddeningly difficult to locate items sent from other countries. Anyway, it has become quite clear to me that I'm not the only person who has had difficulty getting packages delivered, and I'm happy to say that USPS operator was tremendously helpful in (hopefully) making the situation known to the postal officials overseeing this section of Seattle's international mail division. Also, I'd like to say that I never, NEVER write comments or participate in surveys or anything like that, but this situation is so absurd that I thought I'd mention her help. If any postal official actually reads this comment, please be aware that whoever is responsible for this areas international deliveries is incompetant. I don't wish to be rude or uncharitable, but there is simply no other way to put it. My hope is that someone at the post office takes note of this situation and does something about it. The postal service may be so monolithic and set in stone that it's naive to think anything can be done to alter it, but at least in this area the service is just completely broken. If I receive this package which is currently in some annex I'll consider it a small miracle.

    Apr 30, 2018
  • anon

    I have lived @ my address now for about 15 months and am still receiving mail from about 13 different peoples names come to my mailbox. I have my name and my kids names on my mailbox, but I still get other people's mail and someone keeps going into my mailbox to look for their mail, even though they do not live here anymore. I just got a mailbox with a lock in it and now I'm going to install cameras because there are many letters that were stolen from my mail box

    Apr 29, 2018
  • anon

    I am waiting for a package sent from Canada, which made it through customs and released to LA ISC on JANUARY 2ND! I have a tracer in process to no avail. I see lots of peoples packages disappear when they hit this sorting center. Is there a theft problem happening out of here?! Not that is matters to the USPS, but this was my husband's one of a kind Christmas gift.

    Apr 28, 2018
  • anon

    Why has the US Postal Service started changing addresses and stopping mail delivery without the specific request from the individual? This new procedure has caused all kinds of problems with our mail delivery over the past two years. Please go back to only making changes if asked!

    Apr 27, 2018
  • anon

    I've been waiting for my package since April 10th 2018. Today is April 27th. USPS tells me my package is in Allen Park and has been for quite some time. The post office where I live and where the package is going to emailed Allen Park regarding where my package is. Allen Park is not replying. I've tried calling but nobody answers and I cannot leave a message. This is just one more example of your worthless Government!!!! People getting paid to do NOTHING!!!

    Apr 27, 2018
  • anon

    today I needed to contact my local post office with the following issue: I sent a package with my roommate to be mailed. She dropped it into the Hearthwood, vancouver WA postoffice. What she didn’t' realize is, there was no postage on the package. I'd asked her to take it to the post office to mail it, which she did. She didn't realize I meant to take it inside and buy stamps. I've tried find out what the pickup times are for the boxes at this PO but so far have been unsuccessful. Can we get this very important package back???? What will happen to it? I spent an hour surfing your website trying to find a way, any way to contact you. Here I am, over an hour later and I'm still on hold. You need to UPDATE your website and phone system. You have the most unfriendly incompetent communication system I've ever seen. Even the IRS has a better, more approachable, easy to understand system than you do. In this day an age I know you can do better. Thanks a lot for NOTHING

    Apr 26, 2018
  • anon

    ​Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs.

    Apr 27, 2018
  • anon

    I was supposed to have a Prescription deliver to me from the VA, and USPS is saying it was deliver but I never got it? I cannot talk to anyone and I need my pills. I called VA and they told me I had to file a claim with USPA and when I try to fill it out it keeps saying my address is not valid? Really Please help me.

    Apr 26, 2018
  • anon

    We and many in our business ship a lot of International packages. First, packages going into China are increasingly not getting scanned for tracking, nor are they scanned consistently on delivery. (Its gotten very bad in the last year) Which is resulting in fraudulent claims for refunds for non delivery of goods. We have no way of proving the items were delivered. China has to be gotten on board with this by scanning effectively. Second WHY? do we always have to sign for International Packages coming here, but the USPS has no reciprocity requirement for signatures for US packages destined outside of the US? Many payment services for Internation purchases DO NOT Accept "scanned delivery confirmation" as proof of delivery for items over $750. They require "SIGNATURE CONFIRMATION" only. Lets get going on this stuff.

    Apr 26, 2018
  • anon

    Please take all necessary steps to fully restore Postal Saving System and add a lending service component. For the sake of extending critically-needed, reliable, and low-interest banking services in all ZIP codes, this is a no-brainer. Also, as an American who knows the value of a maintaining a (semi)-public postal service, USPS banking may be the best option to ensure continued revenue that sustains traditional postal services. Thank you for your consideration and thank you to all of our wonderful USPS employees—you all are American heroes.

    Apr 26, 2018
  • anon

    A US postal worker in Keller, TX hit a vehicle 4/25/18 and drove off. Looked like a female driver of the USPS truck. USPS driver got out of vehicle and picked up fender and placed inside back of truck then sped off leaving the vehicle that was hit. The CRIMINAL UNITED STATES POSTAL WORKER did not stop to check on the person they hit to see if the person was alright. Disgusting behavior! I hope the police find that USPS driver and make an arrest!!! Hit and run is illegal and immoral.

    Apr 26, 2018
  • anon

    On priority mailing tracking you should always indicate the next location or post office the package is being sent to. Just to say next location tells me nothing.

    Apr 24, 2018
  • anon

    You don't read comments. You don't follow up on reports properly. You have no honor as an organization. Combat veteran can't access his mail. USPS personnel continually lie to law enforcement. OIG has done nothing. Liars the lot. No honor

    Apr 22, 2018
  • anon

    after a recent visit to my post office, I tried to to use the QR code printed on the receipt to leave a comment about the good service always provided by one particular clerk. It didn't work uspsci.allegiancetech.com/blah.blah might be temporarily down or moved to a new address.. Really? I'm trying to be surprised, but it's not working. Instead, I'm wondering how much this boondoggle cost the taxpayers. Btw, am I paying for *this* website too??? smh...

    Apr 22, 2018
  • anon

    I have a drone sitting at isc Chicago since you are just playing with it any way could you please make sure the battery is charged when you finally decide to send it the last few miles to my house.

    Apr 20, 2018
  • anon

    Click-N-Ship has never worked, no matter what payment type you try to use. Why is that? please fix this because it's ridiculous to offer a service that doesn't work.

    Apr 20, 2018
  • anon

    Thanks for your message. ....

    Apr 20, 2018
  • anon

    3 Parcels should have arrived by now at JFK, but still no updates, what is the issue ? Is there a back log ? Please I need some answers. Thank you x

    Apr 19, 2018
  • anon

    I've had a package that has been at ISC New York since April 7th. This is unacceptable, trying to get this figured out has been a nightmare. When I call to file a case I'm told its being held there at customs but according to the USPS it is NOT customs. Where is my package and how can we resolve this issue? Why is it being held captive??? Please help!

    Apr 19, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website.

    Apr 19, 2018
  • anon

    My package was reported according to tracking to have arrived from Thailand at JFK on 4/7, it is now 4/19 and there hasn't been an update since! Nearly 2 weeks yet my home address is merely 15 miles away. How long does the USPS hold parcels in customs before they are released for delivery? My package has no meat, dairy, insects, or any other live or dead organic matter just a plastic part for my auto restoration project.

    Apr 19, 2018
  • anon

    Hi John, I have same issue, my package been arrived to NY custom on 4/9/18, today is 4/20/18 and still nothing been done! USPS is worse service right now ever!!! Irresponsible, you can not find anyone who can answers your questions!! My Packages been soled several times, show been "delivered" but nothing in box! :((

    Apr 20, 2018

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