We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue. 

That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations. 

We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse. 

Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work. 

We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:

  • A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring. 
  • In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.

However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints. 

So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function. 

Comments (354)

  • anon

    I think the USPS does a good job. But, I've noticed still not aware of security and safety risks of the mail today. It is very easy to mail anything to harm anyone. Specially in the elderly and disable residents buildings. I know a place where the building staff keeps the packages in their office for the residents. This action, which is illegal and unsafe practice needs to be addressed very seriously and responsibly.

    Feb 14, 2019
  • anon

    USPS tried to deliver your package USPS couldn't get to the front door, mailbox, or driveway, so please look for a note from them or contact them for the next steps. EVERY ACCESS IS OPEN. NO FENCE, GATE, DOG. I AM SITTING IN MY OFFICE AND HAVE A VIEW TO THE STREET. SO THEY WHERE NEVER HERE !!

    Feb 12, 2019
  • anon

    My package arrived from Germany at ISC NYC on January 25th in the morning and is still stuck there. I do not understand that there is no one to be called to get an update or to know what the problem is, if there is a problem. Called USPS, daily check online and nothing. I also filed a clam, nothing. I mean they responded back, but told me nothing. The packaged that are handled to be delivered, the service provided is paid. This is not something done for free and i have to keep quiet and be grateful whenever is delivered. this is upsetting. I wish people are more responsible in doing their jobs. This is not holiday season. It should really not take this long. Thank you!

    Feb 12, 2019
  • anon

    I had an important package shipped and it’s now lost and have went to 3 local offices as bounced around with misinformation and have spent hours on hold with the Post Office and have been disconnected after waiting on hold for over than an hour more than once. Whittier, CA Still cannot get any answers 3 days after package was redirected. I will use or demand my packages be sent UPS or Fedex and I recommend that USPS be shut down for their incompetence and in ability to provide any sort of competing quality customer service or satisfactory answers.

    Feb 11, 2019
  • anon

    My mother is 94 and lives in the city limits. Her address is treated as rural delivery. For years this was not a problem. Now walking to her mailbox is dangerous. She has already fallen once sustaining a concussion and cracked ribs. We obtained a hardship letter from her doctor and gave it to the postmaster in Lumberton NC. She kept giving me reasons why this could not be accomplished. The driver is not allowed to back up or we have to have a driveway that goes around the yard with a separate entrance and exit. I asked for an exception. Her response was if we do it for you; we have to do it for everyone. Well, not everyone is asking for this service. She did say the mail carrier would be out to my mothers house to talk with her. A week has passed and no one has stopped to talk with her. I have serious doubts anyone will visit her. This is crap! She is 94 for god's sake lives by herself and uses a walker.

    Feb 08, 2019
  • anon

    I just mailed a package at the post office in Shorewood, WI, zip code 53211. The person who waited on me was very professional but friendly. He happily answered answered the few questions I had. I frequent this post office branch and the one on St. Paul Avenue in Milwaukee, WI, zip code 53202. I have never had a problem with service from any of the people who have waited on me.

    Feb 07, 2019
  • anon

    My local postal office is on Brookline Blvd. Pittsburgh, 15226. It’s is a small office, and only one employee appears to work there. Same lady- day in, day out. She is, without a doubt, the rudest, most miserable person I have ever come in contact with. I’m here often, and NEVER, have had a good experience - which is odd, because dropping something off or buying stamps at the post office is quite simple and basic. Today I dropped off a package, return label fastened properly (I know this, because she has already scolded and demeaned me once for having it done improperly), one glance at my package (my computer ink was in the BEGINNING stages of running out), and she grabs it, says “I can’t scan this, but I guess I’ll accept it”, turns from me, THROWS it into a box without having any idea what’s inside, looks at me and says, “okay, bye.” I said “the ink is only slightly faded in some places” she replies with “I can’t scan it, you’re not going to get a receipt.” Even if she was 100% certain that it wouldn’t work, wouldn’t it have made more sense to have a positive customer service attitude and try to scan it? Then I could have left mad at myself for not changing the ink and reprinting. Rather I am sitting at home typing this stewing about how disrespectful this woman is.

    Feb 05, 2019
  • anon

    My Package was returned from Canada and it did not reach my address after return. It is with recovery center . how to get hold of recovery center officials

    Feb 04, 2019
  • anon

    I had my local post office , cover up or stole mail from me , I called the postal inspector ,I filed a police report also , the postman who delivered it stated the people he miss delivered my package too , a priority package mind you , would not give it back . It's been a year now with no one in trouble and I'm out 400$ or better for the value of the package. The circumstances around this incident are strange to say the least . I feel the like I wasn't told everything or the truth, the postal inspector stated that he wouldn't tell me where it was delivered to , he didn't want me to get beat up ? It was very strange . Pentwater,mich post office 49449 . Pentwater police took the report and a complaint (I'm assuming) is still with the postal inspector. If this is a federal crime why can I not get any answers or justice for this?

    Feb 04, 2019
  • anon

    Usps is reliable at only one thing. Being unreliable and it’s only getting worse. As online shopping grows and grows your service gets worse. Time after time i have packaged that are priority mailed showing up 4-5 days late. Not once has a check showed up for a refund though. It seems that since this is a government job every employee assumes we are just at their disposal like it or not. You can make mistake after mistake with no accountability. Employees at my local office has terrible attitudes. And contacting anyone about an issue is next to impossible. All I want for Christmas is amazon to use UPS exclusively. Your tracking system is also god awful and seems to update once something arrives no matter how late. I am beyond sick of being forced to use this terrible service, customer service. It’s time to do something about it maybe a media circus will make something change. I’ve never seen a more used service with such a terrible rating in every format you look up online.

    Nov 25, 2018
  • anon

    I put in a change of address. Usps keeps changing the spelling of my city to an incorrect spelling. I was told they abbreviated the spelling because it takes up too much space in their database. And yet lots of other customers who live in the same city have the spelling correctly on their accounts. Frustrating and disappointed to see that nobody in my region can help resolve this issue. Seems like an unfair business practice.

    Oct 09, 2018
  • anon

    Most excellent service always kind and friendly staff, supervisor simon ALWAYS resolves any problems ! Thanks Simon and staff ocean springs, ms postal service please add a excellent service notice to the staff and Simon supervisor, they are very much appreciated and cannot say more!

    Oct 09, 2018
  • anon

    SPLENDID! Been using USPS for about 50 years. Occasionally something is delayed, but by and large the mail gets where it is going and economically. Here is a suggestion for cost savings. Knock the 3rd class mail to one delivery day a week. Drivers will need to make fewer stops during routes and it will save time, fuel and wear and tear on the vehicles. We don't need a constant stream of junk mail every day. I will be happy with an empty mailbox three days a week.

    Oct 06, 2018
  • anon

    Why doesn't the Post Office accept responsibility for the kiosk. It is owned by the Postal Service and in their facility. Tried to get stamps. It charged my debit card but did not give me stamps. The manager told me to dispute the charge with VISA. I think that attitude is outrageous. It will be a cold day in hell before I use the US postal service again.

    Oct 03, 2018
  • anon

    I’ll tell you what happened. The USPS can’t get anyone to work. They are thousands of people short. So what happens? They take what they can get. For the most part the carriers are very professional it’s the temps and the ones that can pass a background check and hired that aren’t up to par.

    Oct 03, 2018
  • anon

    Just recently moved about a month ago and haven't been receiving any of our mail

    Oct 03, 2018
  • anon

    In the past month, more of my mail and packages have gone "missing" than ever. Now, I run a business and rely on the usps to deliver packages to my customers. I pay for tracking, and my packages will make it the post office and get scammed, but then they disappear. Or, I pay for tracking, and drop my package into the Dropbox and it gets "lost"'. I sent in a voter registration, that too, lost. I think someone within my range, is stealing my packages and information. I'd like to press charges, but I'm told no one is responsible, mail gets lost and I can file a missing mail form. I've lost money and potentially my identification by trusting in our United States Postal service.

    Oct 02, 2018
  • anon

    Just needed to share that I am thankful, in these days of e-communications, we have access to the Office of Inspector at USPS. I contacted WNY (Buffalo) Inspectors, where you may leave a message, without telephone prompts, and receive return calls for follow-up. How incredible is that? The Inspectors, Ray Williams and Mary, were respectful, listened to my issue and quickly provided real assistance. In my circumstance, it was a good thing to seek their help, because, it revealed a systems issue. Thank you to all of the Inspectors at the USPS, who carry the integrity that USPS has always delivered.

    Oct 02, 2018
  • anon

    I've had good experiences with USPS but more bad ones than I can count. Yesterday, I was leaving our three family apartment building just as a carrier came up the steps with the mail. I opened the door, gave her a friendly "hello", and not ONCE did she look at me or speak to me. She was on the phone! Blah, blah, giggle blah. When she finally had our mail pulled from her bag, I reached for it, and she stuck her arm PAST me and threw it on a table in the front hall with no explanation or interaction. She isn't allowed to hand it to a tenant? If I had just stood there, the mail would have gone through the slot and onto the floor, and I would have picked it up anyways. All tenants in our building take turns sorting the mail that comes in through the common slot. Hell, UPS and FEDEX often ring bells and ask tenants if they'l accept a package for another tenant not at home, and we do this all the time. A real shame that the carrier was using her phone and couldn't bother to interact with a CUSTOMER who pays her salary.

    Sep 18, 2018
  • anon

    Last month I filed an insurance claim about a package that had not arrived. I had a tracking number that told me that my order was delivered, specifically to my mailbox, on August 27th. When I looked, it wasn't there. I decided to wait a couple of days to give the benefit of the doubt. when I still had not received it by early September I filed a claim which was denied, the explanation being that my package had been delivered to my mailbox. This was exactly what I tried to explain DIDN'T happen so I contacted the seller and provided them my USPS claim number and they sent me a replacement, no questions asked. On September 12th or 13th, I got a call from my leasing office telling me that they had just received a package for me. I wasn't able to pick it up until today, Monday, September 17th and lo and behold, it was the package that had "already been delivered." Not only was this two weeks after the supposed delivery but by the action of denying my claim the USPS had also told me that they knew 100% for a fact that my package had already been delivered to my mailbox on August 27th. It's concerning that the USPS can't handle a claim of $40 but for a private company it's no issue at all

    Sep 17, 2018
  • anon

    Hello how are I was supposed to have a cashier check from pnc National Bank that was supposed tobe mailed out too me from Pittsburgh PA. And I never gotten my mail

    Aug 20, 2018
  • anon

    Why was a hold in the amount of $39.95 placed on my credit card to complete an online change of address?!?! It is supposed to be ONE Dollar; yet, a week later, I still have a $39.95 hold on my account.

    Aug 20, 2018
  • anon

    Why my package haven't arrived yet to Nigeria ,it been a month now I haven't received any information about my package ,this soo bad ,I don't expect this from the organization of business ,soio low ,why

    Aug 18, 2018
  • anon

    I have never had any package get stuck or lost here. I don't send and receive a ton of packages, but I do a fair amount. I'm sure that it does happen on occasion, but i'm just in awe that they are able to accurately process such a large amount of packages in such a short amount of time! I don't know what the successfully delivered on time package to lost package ratio is, but I would suspect that it's extremely high on the successfully delivered side and very low on the lost side. Thanks to all the hardworking employees here that make this possible. Great work :)

    Aug 16, 2018
  • anon

    Recently a package was being mailed to me from my daughter. We followed the tracking number and then one day the package simply remained "in transit to the next facility". two weeks went by.....Finally notice arrived that the package had been sent to "Dead Mail". I read about this and do NOT understand when a package has been mailed properly with a valid sending address and return address that this can happen and with very little information on how to get our package. If you read further about this process you will grow very concerned for never receiving it, they may auction off your contents that do not belong to them. They also do not want to refund the money you paid to mail this. What a terrible system. We have filed paperwork to find our package but have heard nothing.

    Aug 16, 2018
  • anon

    Hello, MJ. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 16, 2018
  • anon

    Absolute worst customer service. Ever. I've been on hold now for over 1.5 hours. If you were a private company and gave service this bad, you'd be out of business by now.

    Aug 16, 2018
  • anon

    Nice job to everyone involved in this investigation. Hats off.

    Aug 15, 2018
  • anon

    I sent a registered letter on Fri., 8/16, with valuable contents (a passport & a credit card) I was told it should arrive by Mon. 8/19. It hasn't arrived (Tues., 8/20). I'd love to track it, but looking at both my registration receipt & payment receipt, see NO TRACKING #. There is a registration #, and various other #s, but none identified as the tracking #. How can I track it?

    Aug 14, 2018
  • anon

    Hello, Diane. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 15, 2018
  • anon

    All the issues this report found could be resolved if USPS supervisors stopped tormenting and verbally abusing the employees. Living beings are not motivated by being screamed at nor harassed, or being constantly reinforced that nothing they do is ever good enough. Humans can and willingly will endure the elements, unpredictable schedules, and a host of other calamities as long as they are treated with respect and a very small amount of appreciation. Telling someone the job isnt for them... Amd you dont believe them cause something never happened before.. Theres always a first for anything... When you start its Safety safety safety but then they want you to compromise your safety by taking risks of getting injured and then your fired if you do get injured on the job... The time frames are unfair no one is built the same nor moves the same... Comparing you to other employees as if they are better than you.. knowing they have been there longer. Fixing the turnover starts with the supervisors its 2018 USPS needs a complete ERA UPDATE..

    Aug 14, 2018
  • anon

    Hello, Natyisha. Thanks for your message. For employee misconduct, we recommend filing an online complaint with our Hotline. You can access the online complaint form by selecting the "Contact Us" tab at the top of this page.

    Aug 15, 2018
  • anon

    I would strongly recommend anyone intending to send a package with insurance, use FedEx or UPS and Not the USPS. I recently had an insured package acknowledged lost by the Post Office and collecting on an insurance claim is difficult and perhaps impossible. It is even difficult attempting to check on the status of the claim and in my case, Appeal went with the additional proof of value the Postal Service requested. I have learned my lesson and will use FedEx or UPS next time.

    Aug 14, 2018
  • anon

    I live in Laguna Woods, Ca 92637. We have a small sub-station in our gated community..the lady there is extremely helpful,friendly and efficient. I would like to commend her for a job well done. She assisted me is choosing a package and method to assure the fastest delivery, with a smile. Definitely an asset in our senior community.

    Aug 14, 2018
  • anon

    I live in a private development in HI, in an area made up of mostly private developments. USPS has set up mailboxes on the main road for residents. There are, however, twice as many homes as mailboxes, and the post office refuses to add more boxes. Consequently, there is a 10 year wait for a box. The only option, besides renting from a commercial establishment, is to have mail sent to general delivery and drive 10 plus miles daily. They have no boxes, even at the post office, to offer. Is this lack of service within the postal delivery guidelines?

    Aug 13, 2018
  • anon

    Hi my package says it’s in the the post office for about 4 days but I still haven’t received my package what do it do ?

    Aug 13, 2018
  • anon

    I am upset that sexually explicit ad was delivered with one address in South Portland Maine for a "product" and the bulk mailing permit was issued in New Brunswick New Jersey Permit 1512.

    Aug 11, 2018
  • anon

    No, you don't read the comments - I have post office personnel repeatedly lie to law enforcement, for whistle blower retaliation, due to employee misconduct. They try and get me arrested, by lying to local law enforcement. Whistle blower retaliation, employee misconduct, fabrication of fact to law enforcement is so routine, I can't get my mail. Nothing has been done to resolve the situation. No Honor OIG or Postal Inspectors. Liars the lot. I'm not talking about a roof here, or some stupid package, I'm talking about Abuse of Authority, Employee Misconduct, Whistle Blower Retaliation in constant action. Liars the lot

    Aug 11, 2018
  • anon

    Hello Steve, Your comment has been forwarded to our hotline team. In the meantime, we recommend filing an online whistleblower complaint on our website. Thank you for your comment.

    Aug 13, 2018
  • anon

    I want to recognize exceptional service at the Denver, Colorado Montclair Branch. Specifically Kenyo he is always very patient and helps me out with my packages. I fear the survey's I filled out will not reach him or get him recognized. Great service deserves to be recognized and appreciated. You have a quality employee. I don't say that often. I don't say that period.

    Aug 10, 2018
  • anon

    The international postal system needs to be reviewed. It adds unnecessary delay to delivery, due to the fact all outgoing parcels to Canada and international must go through either Los Angeles, Miami, Chicago, San Francisco, or Jamaica,NY. A parcel can start in Oregon right on the Canadian border and go south to S.F. before it heads north again to Canada. Once at these distribution centers a parcel takes days before it moves on. I look for alternative options prior to ordering item(s) when a merchant uses USPS.

    Aug 10, 2018
  • anon

    Recently we put speed bumps on our road (or windrows) due to drainage issues. Our mailman decided it was too rough to come down our private drive and stopped delivering our mail. No notice was given and we had to find out by going down to the post office. They told us we had to move our boxes to the end of our road. My husband and I tried to fight this as they have been delivering to us for 20 years. We went over they’re head. No luck. We got a Dr note stating it was a physical hardship for my husband. Denied. So we moved our mailbox to where they stated in a letter after our appeals fell on deaf ears. My husband even went down and asked the person in the mailroom to make sure it was going in the right place. It was put up and we got deliver for a couple of days and then no more mail. Went back down there and they said we needed to move them again. It is now concreted in the ground. So my husband was able to turn the mailbox for “better access”. Nope. Not good enough. Finally he had the post master come over and they looked at it together and he moved my neighbors box back and the postmaster got in her car and was able to pull up easily to the mailbox. She said she would talk to her postal delivery guy the next day. Nope. Still not good enough for him. He wants both mailboxes moved up closer to the road by 4 inches. 4 inches? Are you kidding me? We are at a loss.

    Aug 10, 2018
  • anon

    Hello, Shanda. Thank you for your message. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Choose the tab marked "Where is My Mail" then select "Daily Mail Delivery" in the drop down menu.

    Aug 10, 2018
  • anon

    The "Care to Comment" page instructs users that, if they wish to file complaints about the Postal Service, they must visit the "Contact Us page." The "Contact Us" page displays a category "- I need to file ..." that provides "a customer service" link. Clicking that link takes the user to the USPS Help page. On this page the user must click the "Find Out How" button beneath the Contact Us heading to reach the "General Information" and "Customer Service" options. Clicking either option will display an "Email Customer Service" link that will open a form the user must fill out to document the service complaint and submit. Unfortunately when the form is submitted the user receives an error message - "javax.servlet.ServletException No action config found for the specified url." This prevents the user from filing any service complaints about the Postal Service. The restrictions on appropriate topics for the OIG Hotline link prevents using it as an alternative to the disabled USPS customer service complaint process. What are we supposed to do when the only complaint process is not functioning?

    Aug 09, 2018
  • anon

    Hello, Henry. Thank you for your message. We recommend trying to file a complaint again using a different web browser.

    Aug 10, 2018
  • anon

    The customer service number is a joke I was put on hold for over 45 minutes 2 separate times before I gave up

    Aug 09, 2018
  • anon

    I've had the most horrible experience in shipping my 55 lb package from Illinios to Boston. My package was lost, and my missing mail request was closed off without intimation or resolution. I had to file the claim again, only to be told that the package is in the mail recovery center in Atlanta. I have sent clear pictures of my bag, along with the name tag on it which clearly identifies me. I don't know how a bag can simply get lost while going from Illinois to Boston, and NONE of the assigned persons seemed to be the least bit enthusiastic about proper customer care. I felt as if I was the only one caring about my package. So my luggage is lost, along with my musical instruments which have been with me for a decade, priceless to me but probably worthless to anyone else. Can I put a price on that? The 50$ insurance means nothing to me. What I am worried about is how horrible the lost mail tracking system is in tracking back the mail route. It shouldn't be so difficult to find a domestic package, especially when it is a huge check-in sized bag! I have sent pictures of the bag along with key identifying markers. If beyond this point my bag is not found, I have good reason to believe that USPS employees have stolen it, and have no intention of returning it back. This is the most horrible experience I have received when it comes to shipping. I have lost faith in USPS, and so have my friends and family, and they will NOT be using USPS anytime hence, because they now know that if their package is lost, NO ONE CARES. My purple bag has my name tag on it. If that is not enough of an identification, I don't know what is. Unless bags disappear out of thin air, my valuable luggage has been stolen and no one gives a damn.

    Aug 09, 2018
  • anon

    Hello, Ninad. Thank you for your message. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access our hotline by clicking the "Contact Us" tab on the top and selecting "Hotline." This will allow us to look into the matter for you.

    Aug 09, 2018
  • anon

    Get rid of deadweight employees, who call out every other day without a doctors note. treat your employees with respect.

    Aug 08, 2018
  • anon

    Why is my IP being blocked to the post office and how can I get it fixed?

    Aug 08, 2018

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