This week the Postal Service announced plans to move into one of the few remaining frontiers of package delivery – Sundays.

Under a new negotiated service agreement approved by the Postal Regulatory Commission, e-tailing giant Amazon.com will use the Postal Service’s Parcel Select service to ship everything from clothing to garden tools on Sundays. The program is running now in the New York and Los Angeles metropolitan areas, with a rollout planned in 2014 in Dallas, Houston, New Orleans, and Phoenix, to name a few.

Sunday delivery isn’t exactly new. The Postal Service delivers 7 days a week using the premium Priority Mail Express product. So, what’s really new is the low cost of the service – making it a solid option for consumers.

Utilizing the Postal Service’s ubiquitous delivery network Amazon.com is able to keep its costs down and, for example, give its Amazon Prime members who get unlimited, free two-day shipping the flexibility to get packages on Sundays.

The Postal Service faces stiff competition as it seeks to grow its package business and take advantage of the explosion in e-commerce. But it has seen significant gains in its parcel sector through innovations such as flat rate Priority Mail packaging.

With this latest move, the Postal Service is looking to strengthen its market position in business-to-consumer shipping and to further distinguish itself from its main competitors – FedEx and UPS.

What do you think of the Amazon.com partnership? Do you foresee operational, staffing or other problems for the Postal Service as it ramps up for Sunday deliveries? Will this be a net financial win for the Postal Service and its customers? 

Comments (288)

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  • anon

    That's easy. they lie! USPS has done that for years with signature required, why would it be any different for sunday delivery?

    Jan 15, 2016
  • anon

    Most private mailbox companies are closed on Sunday.

    Jan 10, 2016
  • anon

    According to USPS's tracking system, as well as Amazon (which merely parrots the latter), my package was delivered on Jan. 2, 2016, within Amazon's "guaranteed" window. This is demonstrably false. On January 3, I received an email from Amazon apologizing for the "delay" in my package, indicating that the revised estimated delivery time was January 4. So, I checked on the status of my deliveries on January 4 and was confused to find that the status "delivered on January 2." USPS's website indicated that it had been dropped off with my front desk. I spoke with my front desk and no such deliveries were received. It is so obvious that the mail carrier is attempting to make it appear as though USPS complied with the guaranteed delivery time, in order to "compete" with commercial carriers. Look--we all know that people make mistakes, that not all deliveries can be made on time-especially during the holidays. What I do NOT appreciate, however, is being lied to. I've already left bad feedback for the seller for choosing USPS as its carrier, and made a complaint with Amazon--who will be refunding the purchase price out of their own pockets. I've already told Amazon, as well, that I will NOT be purchasing from sellers who use USPS--not because of their unreliability as a carrier, but because of how they regularly provide inaccurate/false information regarding delivery dates. Do NOT make it seem like this is my front desk's fault or even my fault for missing a package that was never delivered. If USPS wants to play with the big boys, they better start doing a better job of monitoring their employees.

    Jan 04, 2016
  • anon

    The problem is not with your mail carrier...it is with USPS management.... And AMAZON and USPS greed.

    Jan 14, 2016
  • anon

    amazon tracking says it is delivered but reality is it not. it happened to me 2 packages, i strongly recommend amazon to rethink of using USPS for holiday delivery. there is no point to order Amazon and expect deliver but we are not getting on time through USPS.

    Jan 04, 2016
  • anon

    Two years ago in Keller Texas we delivered amazon parcels FIRST over priority packages or any other parcels. Know it all aren't you.

    Jan 14, 2016
  • anon

    i read a lot of negative things here.. so maybe i should post mine. the postal workers are human.. i've got the wrong mail. i've got late deliveries. i hate that my postal worker changes so often. as a human i know nothing is flawless. i might have a long line at the post office. but i can say in clarksville indiana. the postal workers always are very nice to me. when i need something to go out i put it in my box and they pick it up. even though i know there are 2 drop boxes 3 blocks either way. thank you for being a postal worker. you are appreciated. anyone else reading this tip your postal worker. because we do work the hell out of them. we are the ones to blame for the turn over we could help with the pay by tipping the one who serves us. cost keep going up it may not have to if they didn't have to keep training new postal workers. yeah the whole china delivery for little and we pay alot burns my rear. but i'm guilty of buying from china. they should have to pay the same. because most are rude some dont ship and others do counterfeit. if you look at most of what you buy most of it comes from china any way. so americans get off your rears and go to work. quit complaining. it does nothing but makes you age. GET OUT AND MAKE A DIFFERENCE. I LOVE MY JOB. sorry i don't work for the post office. even when i made 8.50 an hour. I LOVED THE PEOPLE I SERVICED. happiness comes from within. QUIT COMPLAINING I DON'T CARE. let your postal worker know they are appreciated.

    Jan 03, 2016
  • anon

    Thank you for your kind words about the Post Office.....Now for you complainers...it's real easy to complain about the post office but what you may not realize is that mistakes are going to happen given the enormous job it is to not only deliver parcels but also deliver thousands of letters and magazines and accountable mail such as certified and registered mail. Also having to deal with homeowners, yard guys, roofers, trash cans etc. Try to understand what we think when we get out for a blocked box and then the homeowner comes out and moves it AFTER you go by. I work about 3 hours a week longer than I have to because of blocked boxes. Sometimes it can't be helped but most of the time it can.... People call all the time saying " no one came to the door" when the carrier did go to the door. The USPS spent the week after Christmas delivering parcels for FedEx because they were behind. We were delivering their parcels as late as midnight while they were home with their families. You have no idea what your mail carrier has to deal with on a daily basis. HOWEVER.....YOU ARE WELCOME. How many people even know the name of their mail carrier. Maybe you should get to know them, treat them like people when they come to your door, realize they have families.

    Jan 14, 2016
  • anon

    I like the tone of entitlement!! Are you not getting paid, is that why (as the person you replied to suggested) we should TIP our postal workers?? Here is a TIP: do the job like you're PROUD TO HAVE IT, or work somewhere else!! Is this really that complicated? With all due respect, sir, you go out every day knowing (according to your post) the kinds of things you're going to face. Soooooo you know how it's going to be. Maybe get another job if you're that unhappy? It's nice that USPS covered deliveries for FedEx, doesn't surprise me because FedEx doesn't seem any better than USPS. But what's really funny is, yeah, accidents and mistakes happen. I suppose we should just be happy we have these services instead of making lazy people work for their money, eh? I mean.... that would be the REAL shame, wouldn't it??? In all seriousness, though, I positively love the fact that the "mail carrier's" incompetence is, in reality, the HOMEOWNER'S incompetence! I bet, as someone who rents an apartment, it is MY fault that my postal carrier always arrives late in the afternoon, rips my mail while placing it in the box (because instead of organizing it like a normal human being, he has to just cram it all in at once!), and ALWAYS manages to forget something, so that after he leaves he has to turn around and come back... to finish delivering the mail he -should- have delivered in the first place. So if it's not my fault (and god forbid it was his fault!), who's fault is it?! I KNOW! It's Obama's fault. My post man is so stressed out because Obama got a second term that he can't properly deliver the mail, which results in torn mail, late deliveries, and poor memory, because all he can think about is Obama. Sounds legit. I miss my postal workers from Florida; they worked. And to boot my main problem was scorpions in my mail box! Which was legitimately (and incidentally) not the carrier's fault.

    Jan 31, 2016
  • anon

    Wow... nobody on this forum realizes what a rare service the USPS provides in comparison to the rest of the world! In other WESTERN countries (Ireland, GB, Germany, etc...), you can send a simple post (letter, greeting card, bill) and roughly 1/4 of the time, the post simply disappears! This is simply a part of doing business in these areas ( I don't even wish to fathom the service in Africa, the Mid-east, or parts of Asia), and the there fore send out multiple copies of bills and other correspondences to ensure arrival. You sir, are a whiny bitch w/ no idea as to what inconveniences others encounter. Block mail boxes are municipal violations in most cities and can be a federal violation in certain areas! To put it simply, it is against the law! But since to carriers still have to make deliveries, the lack of consideration from others leads to a longer work day. I don't know what you do for a living, but imagine that one thing that makes your job more difficult and extends your work day... now envision that EVERYONE who owns a vehicle can make this one annoying obstacle a reality for you. I contend that a carrier (honest and hard working, not the lazy liars that can be found in every walk of life) has the right to complain if people constantly violating the law makes for a longer work day. Also, I am so sorry that your mail is crumpled because you have a tiny mail box and due to this size combined w/ your multiple copies of Asshole Monthly and Loud-Mouthed Jerks get ripped because you take too many magazine and such for the size of your box! You also probably don't check your box everyday, do you. You can't change the laws of physics, dummy! I guess you are an ignorant fool because Obama got elected, right? Maybe you should try simply SHUTTING UP. That would be a favor to us all...

    Feb 06, 2016
  • anon

    No one cares what they do in other backwards countries, really - no one. Now for the shut up part, why not take your own advice?

    Jul 18, 2016
  • anon

    Amazon reports that I received a package from them via USPS on Sunday December 20. I never received it. The mail service in this village is pathetic. My carrier has placed a pension check addressed to a neighbor who lives 3 streets away in my mail box. I consistently get mail belonging to my neighbors. The post office personnel in this village don't care how long we wait in line. They move like snails, Villagers standing in line talk about how poor customer service is and I know the person behind the counter can hear them but it doesn't seem to bother them.

    Dec 30, 2015
  • anon

    "Will this be a net financial win for the Postal Service and its customers? " Well, Yes because customers get their boxes delivered and The Post office gets profit from Amazon. HOWEVER! Half of the profit that USPS is getting comes from cutting the pay of their non-union employees. Did you know that their non-union employees were given a new job title and had their pay reduced by one THIRD after the deal was struck with Amazon? USPS, Amazon and their customers win, their employees lose.

    Dec 27, 2015
  • anon

    I am a postal employee and that statement is not true.

    Aug 30, 2016
  • anon

    I'm a Mail Handler and, can back you up by saying that statement is not true at all. Our non- career employee's get 60+ hrs a week.

    Oct 08, 2016
  • anon

    glad you found a way to make more money , but now the regular service sucks . still waiting for a letter mailed almost 2 weeks ago . your shift has caused your service to be unacceptable , and the carriers are not anywhere near common courtesy , let alone good service.

    Dec 26, 2015
  • anon

    While it is great the post office is expanding its delivery days, It is atrocious that is is done for monopoly . The usps will not deliver packages for anyone BUT Amazon . And The cost Amazon pays to ship a package small business pay $3.22 do ship ? only $0.80 cents. So,, the package that $3.22 was paid to ship does not get delivered but the $0.80 cent one does??? Oh, this is done to "to strengthen its market position in business-to-consumer shipping " No, it is to give Amazon an uncompetitive advantage. And according to the postal employees I have spoken to, they are told on any day, if they cannot deliver all packages, then only deliver the Amazon ones - deliver the others another day. That is an uncompetitive advantage money cannot buy. ( at least for anyone else. ) Now. some may say it is because of Amazons volume they deserve special privileges. What about everyone else who is paying 3 -4 times more than Amazon packages? I doubt 1/2 of usps packages were Amazon. Even it if was 1/4, everyone else shipping are considered 2nd class citizens. So if someone thinks this is good in the long run, go to the post office and ship something across the country lets say a 2 lb item. when they tell you how much keep in mind amazon would pay only $2.00 and most any small business would pay $10.00 Now lets jump tracks slightly. Look at the Famous but not famous "epacket shipping. " If you do not know what it is basic description follows. ever see something on ebay or elseware selling for 50 cents or 85 cents with FREE shipping FROM CHINA ? wonder how it is done? Chinese government subsidizing shipments from there to here? NO, china post office actually is making a profit. The US government is actually subsidizing the shipments from china ( and NOT the other way around) The company shipping that $1.00 cable only pays 10 to 15 cents to ship it. The china post office only has to toss them in bins take to the airport and give to a USPS plane, How does it help any small business in the USA?? since small packages are not subject to customs inspections, all restrictions on china products are nullified. No more quota limits, And lets counterfeit everything!!!!

    Dec 25, 2015
  • anon

    Actually I think more than half of the parcels are AMAZON. I'M talking about "box type parcels" not all the little chunks. Amazon takes priority over all other mail. No... it's not fair to other customers. Postal management as well as AMAZON is ruining the mail service. Your carrier is stuck in the middle of trying to do a job that is overwhelming now and AMAZON running the show. It's AMAZONUSPS now

    Jan 14, 2016
  • anon

    The Springfield Avenue (Newark, NJ) is one is one of the most terrible branches that I have ever dealt with. For three days they have given me wrong information as to when my delivery would arrive. When you say it will be delivered on a Monday with the exact date, that's when it should be there NOT when someone else decides when. Totally unorganized amend unacceptable so I am filing a formal complaint.

    Dec 21, 2015
  • anon

    There might be small issues with the mail, but I am still agape that you can get a letter custom-delivered to your door from darned near ANYWHERE for forty-some cents. I say, 'Three cheers for the Post Office!' Long may you prosper. And Merry Christmas.

    Dec 07, 2015
  • anon

    I have issue with receiving delivery notifications 1,2,3 days before I actually receive my package, &/OR "Delivery Attempt Made" notifications, telling me I have to pick up my package from the post office when A) we were home, B) no reason why delivery couldn't be completed. Yesterday, Sunday, being told a delivery attempt was made-- not by a notice in our mailbox, but through email. Again, we were home, we always accept packages left at our door. The reality is, the delivery was never actually attempted, but whoever is putting the packages on the truck is marking them as delivered, 1,2,3 days before we actually receive the package. I consider this Mail Fraud, and therefore Federal Fraud. 5 times in 1 month! I filed a formal complaint with our local post office, and yet, its still happening. The USPS is systematically lying to its customers and failing to deliver packages. Amazon should forfeit its partnership with the USPS and stick to drones.

    Nov 23, 2015
  • anon

    They just did this to me. They rang my buzzer, I spring out of bed to get the door. They ignore me. I go downstairs to see who was at the door, assuming it was my package. They left no note. I see them in their car and I call out to them. They drive off. Lovely.

    Nov 29, 2015
  • anon

    So it's their fault that you can't get to the door quick enough? I mean, they rang the buzzer, they then had enough time to get back into their vehicle, and pull out so far that they couldn't hear you, Do you expect them to wait for 1-3 minutes before leaving? Of course not. Your issue is not a post office issue, it's a personal issue. Next time you're expecting a delivery, leave a note on your door if you can't get to it quick enough. They shouldn't have to wait for you to get out of bed, put on your clothes & slippers, and tiptoe down the stairs to answer the door. Get over yourself!!!

    Mar 12, 2017
  • anon

    Good afternoon. I don't like that post office at all they are too slow and some of the time they only have one window open when you got a line out buy the door and pasting. But it's sad that they don't do there job at all. And the manager that they have in there he just don't care about it at all something need to be done about that post office . I'm not getting my mail at all because I been looking for my mail ever since two week a go and I still haven't received it they need better people in that post office. And they need better manage

    Jun 14, 2015
  • anon

    is really true they are slow they really need to do something about it!!! because most of the private mail places are making it sms very quick

    Apr 04, 2016
  • anon

    From the customer point of view this is a favorable step as people may get their parcel delivered a bit earlier. However from the employee perspective this is a wrong move as it will affect their working efficiency and result in delivery of unsatisfactory services.

    Sep 20, 2014
  • anon

    It is clearly safe to say NO INSTITUTION WILL PUT A STOP TO THIS EXTREME ABUSE FROM POSTAL WORKERS/COURIERS!! ! ! ! ! ! SINCE NO ONE WISHES TO PUT A STOP TO THIS MATTER THIS SHALL BE TAKEN TO A HIGHER STANDARD OF PEOPLE THAT WILL END THIS ABUSE. EVERY BLOODY PACKAGE I EXPECT TO HAVE DELIVERED NEVER GETS DELIVERED. 290 SPRINGFIELD AVE NEWARK NJ POST OFFICE IS A DISASTER. HOW MANY FREAKING COMPLAINTS MUST GO IN, I HAVE BEEN EXTREMELY COOPERATIVE WITH ALL THESE EMPLOYEES. IT IS TIME FOR BETTER ACTIONS TO BE TAKEN. ! ! ! ! ! ! EVERY FREAKING EMPLOYEE AT THAT LOCATION. SEVERAL COMPLAINTS HAVE BEEN SUBMITTED AND NO ACTIONS TAKEN. THE CAMEL'S BACK HAS BEEN BROKEN AND NOW TIME FOR ALL CAMELS TO RISE. SURVEILLANCE SURROUNDS PROPERTY AND CLEARLY SHOWS NO ATTEMPTS BY ANY EMPLOYEE COURIER

    Feb 15, 2014
  • anon

    Quit yelling! Learn "netiquette".

    Jan 17, 2016
  • anon

    He is trying to make a point, nobody needs you trying to play netiquette nanny. The USPS has a serious issue and it makes many angry, they have nothing to lose, the taxpayer bails them out, so they don't care and there is NO accountability. USPS deserves all the ill will they receive.

    Apr 10, 2016
  • anon

    So far my experience with Sunday delivery and increased Amazon carriage by the USPS is negative. On the Sunday delivery the carrier just dumped the package in the public lobby of my building with no attempt made to leave it at my door, knock on my door or otherwise notify me. I only found it the next day when a neighbor told me they'd seen a package for me in the lobby. Carriers don't want to work Sundays and as a result customer service suffers. Regarding increased package carriage from Amazon by the USPS, I ordered 2 day delivery through Amazon Prime. Today tracking informed me that my package had been delivered to "the pickup area", whatever that is. No attempt was made to deliver the package to me, no knocks on door, no pink slip, nothing. The USPS is evidently trying to prove that 2nd day delivery was accomplished by delivering the package to a holding area, rather than to me, so on paper it will look like they are fulfilling their contract, when in actuality they are not. Whatever their rates and finances are, the USPS is again proving that they are a lousy carrier as far as I am concerned. Amazon should never have given the USPS a contract, and is going to take a huge PR hit over all the late and lost packages that the USPS generates.

    Dec 03, 2013
  • anon

    I am always disappointed and feel sick inside when I receive notification that my Amazon order has shipped and it is USPS. I have never had a good experience with the USPS any place I have lived. I have an order arriving tomorrow Sunday. Ummm. Who knows where or how or if I receive it. I never have to worry with UPS but my experience with the USPS is sad and disastrous.

    Jan 02, 2016
  • anon

    yes in a lot of metro plex areas USPS isn't as good of a services and are slower for what ever unknown reasons.. I live in a semi rual to metro plex area and notice the service here seems to be ok.. as most of the postal workers and contractors are more diligent and take pride in there jobs weather or not there union folks ,. its more expensive and stress full in a large city type areas.. and this effects everything down the pipe line when it comes to people.. and no it isn't stress free but not as stressful as the big city is day in and day out.

    Jul 04, 2017
  • anon

    USPS does far more than UPS or FedEx. USPS also delivers UPS, DHL and FedEx packages too. Each carrier everyday has the shuffle through hundreds to thousands of pieces of mail everyday. Then walk to every single house to deliver your stuff in all sorts of weather. So what if your package is a day late you will live without your new pair of shoes for one more day. You should have gotten off your couch and went to the store and bought them if you were that worried about it. My post office does deliver Amazon on Sunday's and I get my prime packages on time as promised.

    Aug 29, 2016
  • anon

    NO. There will be no profit. It will appear as if there is but those employees who are now working a "seventh" day and being paid double overtime to deliver these parcels will be paid far more than Amazon is charged for postage. The Postal Service has still not addressed staffing for this function. FedEx Smart Post routinely drop ships parcels that exceed Postal Service size limits but this is ignored, another loss of revenue that is not seen on the spreadsheets. This program will be touted as a winner because only hours used will be compared to dollars gained from Amazon, not the actual dollars paid to the employees. It is another example of robbing Peter to pay Paul.

    Nov 15, 2013
  • anon

    Straight time. If it was double OT do you think the carriers would complain so much? Smart Post, haven't seen one over 70 lbs yet. *knocking on wood*

    Jun 18, 2016
  • anon

    It would be fascinating to see the actual deal they gave Amazon. I don't see how they can do this without losing money based on the incremental cost versus the incremental revenue. The DDU Drop Ship rate for a parcel is $2.16 for a 2 pound package. It's only $2.44 for a 10 pound package. The only way for this to work is for Amazon to do DDU drop shipment, or you are adding transportation and sorting for parcels from the NDC or plant. You will need clerks to accept and sort the packages. Although, there was mention of Amazon doing some 'routing'. Perhaps they finally figured out to put the carrier-route number on the package to help with the sorting and eliminate scheme requirements. Let's figure 15 packages an hour. That's $32.40 in revenue. But Amazon probably negotiated a lower rate. The sort and the delivery cost would exceed this. Even with a lower cost part-time, non-career employee. I also would expect the need for a supervisor to open the building. All this also would be at Sunday premium pay. The bottom line is that I fail to see how this covers the incremental cost. In my opinion, this is another example of decision making without proper analysis to get headlines. I would be happy to do a real analysis of this if the volume and rate data was available.

    Nov 14, 2013
  • anon

    Sure this will be a net financial win for USPS. The PRC approval assures it. Not a big one, but probably incremental and surely profitable. And its probably a bigger PR win and maybe even a morale booster for carriers and other Postal Employees who are desperately looking for innovative initiatives coming from management. Amazon's competitors, e.g eBay, may feel compelled to offer something similar and cut their own NSAs, thus providing more volume and revenue for USPS. Maybe even UPS and FedEx will expand their own SurePost and SmartPost Parcel Select offerings. Who, speaking of which, incidentally, are far more like "main customers" of the Postal Service than "main competitors," are they not? Is it not true that most of USPS's parcel growth is in fact coming directly from FedEx SmartPost and UPS SurePost? And is this not a good strategy for the Postal Service to serve ALL the heavy shippers with Parcel Select, while at the same time serving ALL small to occasional shippers with Priority Mail, thus dominating the market it serves better than any other carrier, namely residential delivery, six or even seven days per week?

    Nov 14, 2013
  • anon

    How can we have an opinion when USPS and Amazon refuse to release how much Amazon is paying for this, if USPS will actually make a profit or if they will AGAIN subsidize another Corporation's profits?

    Nov 13, 2013

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