The Postal Service established International Service Centers (ISCs) in 1996 to become more competitive in the international mail market. ISCs distribute and dispatch both incoming and outgoing international mail. The ISC network has facilities located in five major cities: New York, Miami, Chicago, Los Angeles, and San Francisco. The Postal Service hoped that ISCs would improve service and provide the structure needed to support new products and increase revenue.

However, International Mail volume has not increased as projected by the ISC marketing and sales plan. During the period FY 2007 to FY 2010, International mail volume declined by approximately 29 percent (from 858 million to 609 million mailpieces).
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Although the Postal Service reduced expenses by nearly $6 billion in fiscal year (FY) 2009 and by almost $789 million during the first three quarters of FY 2010, the reductions have not been sufficient to offset declines in mail volume revenue. Consequently, the Postal Service is reviewing its mail processing and retail networks to remove duplication and make them more efficient to reflect current mail volumes.

In light of international mail volume declines and the Postal Service’s current financial condition, does the Postal Service still need a separate network to handle international mail? Are there other options the Postal Service could pursue to increase International mail volumes and revenue?

Please share your comment(s) on how to make the ISC network more profitable, effective, efficient and economical.

This topic is hosted by the OIG’s Network Processing Audit Team.

Comments (120)

  • anon

    Package arrived at ISC New York on Dec 16th. No movement since then. Package is a camera lends from a japanese ebay seller. There are NO ways to contact ISC. No way to contact customs. This is truly ridiculous. People have questions. The entire process seems to be random as some people get their stuff to go through in mere hours and others months. RR918748028JP is the tracking number.

    Dec 22, 2015
  • anon

    I have two packages that say they were sent abroad to America, on 12/12/15. I have yet to receive them and it still does not state they have been entered into the USPS database. What's going on? ANY info is appreciated.

    Dec 22, 2015
  • anon

    Its soooo very depressing and disturping to say the least when I entered this comment page and saw all the same storys as mine. My heart was broken because I felt hopless that if all these people has the same or similar problems as mine, is there any hope for getting mine son Christmas gift

    Dec 21, 2015
  • anon

    My package was processed through ISC sort facility in New York, NY on november 13. Tracking Number rr180026316al. It is still sitting there waiting to be released. Can you tell me why it is taking so long for delivery? I need that package to be deliverd max on january 5 2016. Will you indemnfy me for the problems that i will have if the package wont be delivered on that date?

    Dec 21, 2015
  • anon

    I am trying to discern why a card that was mailed from Ireland has been stuck at the ISC (NY) (USPS) since 12/12/15. The tracking information says it has been processed through the sort facility. The card is a Chistmas gift for my daughter. LL508903835IE shipped from Dublin, Ireland An Post on 11/11/15 PLEASE HELP!

    Dec 20, 2015
  • anon

    My package has been sitting in new York sorting facility since 12/10 and it is an important gift for someone

    Dec 20, 2015
  • anon

    My package was processed through ISC sort facility in Los Angeles, CA on 12/4/2015 Tracking Number LN401882577SG. It is still sitting there waiting to be released. Can you tell me why it is taking so long for delivery. I have never had this problem before

    Dec 19, 2015
  • anon

    Tracking Number is: LK102124133HK Package won't leave ISC in New York.

    Dec 19, 2015
  • anon

    I have been waiting over two weeks now for my package and it is a Christmas present, it is saying it is being sorted in New York for almost a week now. Don't know what's going on the tracking package is LZ790028026US

    Dec 18, 2015
  • anon

    Hello, my family sent me package from Russia 1 month ago with Christmas presents. Tracking nomber is CA020656039RU Please, help me to find out why I still don't have it.

    Dec 17, 2015
  • anon

    Anyone know what the heck this mean? 2015-12-14 22:15 MPC PMIH (KLIA), Your item has been processed to ISC NEW YORK NY (USPS). As you can see its been like that for 3 days now. It's coming from Malaysia.

    Dec 17, 2015
  • anon

    I am trying to track my package from Taiwan and had already reached ar international service center in Los Angeles but whenever I track my package still shows me in same location.the tracking number is RA571084360TW could you please mail this package immediately since it's Christmas present. Thanks.

    Dec 17, 2015
  • anon

    I have a package, "RN569386772NL" been there over 2 weeks now. Please i need my package

    Dec 17, 2015
  • anon

    Hi. I am just so very as I have to send a christmas present for my dear son. I seems as nothing is happen in Chigago. Could somebody please help me. Tracking is RR143796244DK. I wish all a Merry Christmas and hope that my package will be released very soon.

    Dec 16, 2015
  • anon

    My package has been into the new York USPS sort since November 25th. It has been going thru sort. I have called the local post office 3 times and they said there is nothing they can do about it. Pls my tracking number is RR051662860ng. Please when I am I going to get my package?

    Dec 15, 2015
  • anon

    I sent a package (manila envelope) with very important documents to the British consulate from Memphis, TN via UPS on December 1st using Global priority mail. USPS picked the package up and it sat in my local office for six days. Then it reached Chicago ISC and was sorted and shipped overseas. I got confirmation today that it arrived in Japan!!!! What? They I call to open an inquiry and I am told that it will take 35 days to resolve this issue. Are you kidding me? It was USPS screw up and I have to be penalized? There was no delay in taking my money. USPS is losing a customer!

    Dec 15, 2015
  • anon

    I placed 2 order from ebay. Both coming from hong kong.One I paid thru ebay and the other I paid her directly thru PayPal.. Do the one i paid for thru PayPal. Says that it left HK on December 5 2015 and when I use the usps website to track it. It says there is no info... Now the other package I paid thru ebay using my PayPal... I order it a week after the first order and it already arrived about 4 or 5 days ago... Total shipping time for it was about 7days. If that... Where is my other package RC429696138HK I really really want to know where it is. Can I call to th. Int sorting center's like in new york or California? Are we allowed to call?

    Dec 14, 2015
  • anon

    I feel your pain the same has happened to me. I am filing suit!!!! against the USPS and Inspector General for not doing NOTHING about these issues. (WE) have been tracking and keeping up on all posts and have collected numerous data because I too have been screwed and STILL waiting for a small package from China and its been at this New York location over a week now but I am taking action and I will have this on television too I am in the process now and it will be televised how they are handling everything. WE PAY THESE PEOPLES SALARY BY BUYING POSTAGE!!!! DO YOU KNOW THIS!!! AND THIS IS HOW WE ARE TREATED!! do NOT worry because there are other people along with me who are filing suit. There are TONS of us being screwed over and our packages being mishandled and tossed to the side..you know there are people in there who inspect these packages for themselves and end up taking them home..YES THEY STEAL THEM!...so rest assurred there are others out here who are taking action and as for your package and my package and all others who have not gotten their mail/packages I don't know if we will even get them but at least we are taking action its been in the works already! so don't worry your little self..I know its aggravating but GOD doesn't like ugly and he will deal with those responsible..enough said. Have a fantastic holiday!!! it WILL be ok.

    Dec 21, 2015
  • anon

    Tried shipping a Christmas gift out earlier this week and it has been sitting in ISC since 12/9...only about 3 days but still upsetting considering none of my packages have ever been held up this long. I haven't gotten any other status updates about it. Last year, my friend got her gift within 5 days of me sending it to her! Clearly, this ISC issue needs to be fixed.

    Dec 12, 2015
  • anon

    I send back a shipment via UPS or Fedex they are reliable. perhaps less advertising for first learn letters deliver discomfort. shit soory is but so :-( :-(

    Dec 12, 2015
  • anon

    Hello, would be nice if I do a current status would get. Where is my letter the is sice 6.December 2015 by you New York.?! TRACKINGNR: RB 727353270DE I hope it gets even to. December 6, 2015 , 9:54 pm Processed Through Sort Facility ISC NEW YORK NY(USPS) my e mails no Answer. ?! status always equivalent. Not good .? Please Information These are now 6 days morning then 7 days. Many Greeting from Germany

    Dec 12, 2015
  • anon

    My package was never scanned by the clerk at the post office. It was shipped 2 day priority. It's been 4 days and tracking says that the label has been made and post office is awaiting the package. I am very concerned that there is no record of the package anywhere and its 2 days late. 9407809699937138583480

    Dec 11, 2015
  • anon

    I ordered a package in late November and it has been sitting in ISC New York for a week now. After reading most of the comments I realize that I probably will be waiting a long while before I receive my boyfriend's Christmas gift. This is unfortunate because I was hoping to get it by the 19th. However, it says it will be delivered anytime between December 10-28 so I guess I will have to wait and see.

    Dec 11, 2015
  • anon

    Here you go! "Please share your comment(s) on how to make the ISC network more profitable, effective, efficient and economical." Make the ISC network more effective, more transparent and helpful to customers!

    Dec 11, 2015
  • anon

    For everyone who has put a request for more information on your package with the tracking number: have you ever heard anything back from the ISC? I'm in the same boat, and am wondering if it's worth asking about my package or if they'll just ignore me and pretend like they're not at fault.

    Dec 11, 2015
  • anon

    My son living in Israel sent me by registered mail a six month supply of over-the-counter medication (Value $70) for my sinus mucus problem. It arrived in NY on November 10 but apparently has not been released from customs (as of Dec. 10) . This has never been the case before. I have always received these medications within two week after leaving Israel. The products name is "Reolin" Acetylcysteine 200 mg effervescent tablets. Each of the 6 packages contains 30 tablets Thank you The Israeli registry tracking number is LX007013851IL It came from Golan Canaan, PO Box 4003, Be'er Sheva, Israel and was sent to Don Canaan, 611 Saint Andrews Blvd., The Villages (Lady Lake), FL 32159 USA Please investigate as the American products do not work for me.

    Dec 10, 2015
  • anon

    may package has been at ISC Chicago since Nov 21. Until now it has not been released. Tracking # EA118449000CN. I have been waiting for it.

    Dec 10, 2015
  • anon

    ordered 2 sweaters & only got 1. the package was labeled as containing 2 items. weight 0.796 kg but it only contained 1 item at 0.385 kg. where's the other item at 0.411 kg? package definitely looks as though it was opened and re-sealed LK694827491CN

    Dec 09, 2015
  • anon

    Could someone please tell me how much longer it will be before my package leaves NYC. Tracking is : LS313915819CN. This package is a Christmas present. The process is more rapidly from Europe to USA. The package comes from further away (3 days) and it takes less time and here you guys take time to process it (4days) right now. That is the reason that many people prefer to use UPS, FedEx or any other company to send packets, because the mail service is lousy.

    Dec 09, 2015
  • anon

    Atlanta's sorting facility is not listed, but has the same pervasive pattern I see in these comments on ISCs of storing priority mail with no attempt to send it out. When you complain, the repercussions are immediate, and they force local postmasters who have nothing to do with the problem to waste their time calling you to explain their policies, as they are required to do this to close out the complaint. It doesn't matter how good clerks and carriers are if the mail goes into a black hole in between or is purposefully delayed, such as the NO AIR TRANSPORT sticker Atlanta slapped on a priority box clearly marked perishable. It is FRAUD to sell the service, and to suggest we mark packages fragile when District informs me there is absolutely NO SUCH THING as fragile handling, WASTE to not only destroy packages but take the time of local post offices to respond to complaints that do not involve them, and ABUSE of the public trust to pretend there is a useful complaint process through customer service when they cannot reach the guilty parties themselves, not to mention CRIMINAL MISCONDUCT to deliberately interfere with the delivery of mail or destroy shipments.

    Dec 08, 2015
  • anon

    My package came from Nigeria and has been since November 25, 2015. I want to know what's taking so long for it to be delivered. It says that it's at ISC in New York. With this hold up not able to purchase my visa. It's only some documents that belong to my husband. I need those documents before December 20. Are am going to have to get a refund on my flight ticket to go there. I think that holding someone's property is an illegal thing to do not unless it's a threat been made to the US. It's only a three page letter.

    Dec 08, 2015
  • anon

    My Registered Mail from Germany has status of processed and sitting in New York isc sorting facility since Sep 13 2015! Tracking # RT920317242DE. I have check with my local post office they say nothing they can do, just wait. Almost 3 months now. What take you guy so long to deliver ?

    Dec 08, 2015
  • anon

    Kim, I just searched using your tracking number and it said "package not found".

    Dec 09, 2015
  • anon

    I have a package arriving that I need by dec 10th and it has been sitting in at ISC since November 25th???! When will I recieve it? This seems like a horrible system.

    Dec 07, 2015
  • anon

    I ordered 2 packages from china, both shipped on the same day. Both arrived at the same time at isc new york. Both departed from ics but i only got one of them. The status of the remaining package is just stuck at (departed from isc facility) it said that it should of arrived on the 5, its now the 7 and still nothing. please help its a gift....

    Dec 07, 2015
  • anon

    FFS USPS,VIRGINIA REALLY? ITS NOT EVEN THE CORRECT STATE AFTER PASSING THROUGH A SORT FACILITY WITH ONLY ONE JOB OF PUTTING IT ON TRACK TO ITS DESTINATION! does that give ya a clue as to how much you "need" this facility Mr.postmaster? yea they need to close these centers down...my item made it through isc NY only to be dispatched to merrifield,Va today (monday 7th) and now dispatched back to hopefully another sort center locally with people who can spell and then probably another day wasted ... then back to my post office in MILLVILLE NJ!....those 2 names dont even sound similar your wasting man power,fuel and space making these errors ,,fix it ,close the Isc even the employees think you should.

    Dec 07, 2015
  • anon

    This is ridiculous...my package has been just probably sitting there getting walked past like oh well. Why in this day and age should it take this long to process a package like seriously??? Im just praying it moves within the next few days if not Thank God i got insurance put on it...smh

    Dec 07, 2015
  • anon

    Could someone please tell me how much longer it will be before my package leaves NYC. Tracking is : RR600669936IL. This package is a Christmas present.

    Dec 06, 2015
  • anon

    My package has status of processed and sitting in New York isc sorting facility since Nov 28 2015! Tracking #LK100640545HK. This a Christmas present that i need to get ready.The fact that that there is no explanation is what has making me mad.

    Dec 05, 2015
  • anon

    I would like to receive some information on the whereabouts of my package that had been with ISC (New York) since 10/13/14. It's now been 57 days and I have not received my shipment. The tracking number from the shipper is RC062402582MY. This is the information I have received from the shipper: Destination Country-America Original Country-Yanwen[RC062402582MY] To Malaysia Post[RC062402582MY] 2015-10-13 07:40 BUTTERWORTH Your item has been processed to ISC NEW YORK NY (USPS) 2015-10-13 07:40 BUTTERWORTH Item sent to ISC NEW YORK NY (USPS) 2015-10-12 11:25 In Transit Your item has been posted over the counter 2015-10-12 11:25 In Transit Item posted over the counter to USA 2015-10-10 17:34 In Transit Dispatch Pre-Alert 2015-10-10 17:34 Fail to retreive information from US server 2015-10-10 17:34 In Transit Dispatch Pre-Alert Posting To USA 2015-10-09 20:00 ShenZhen Despatched from ShenZhen Yanwen Sorting Center 2015-10-09 18:00 ShenZhen Accepted at ShenZhen Yanwen Sorting Center This extended delay is really unacceptable!

    Dec 05, 2015
  • anon

    Hey Michelle..I'm currently waiting on a package with the similar tracking number as yours and also the Malaysia post and I have been waiting since October as well and when I track my package it tells me the same as yours and I was wondering have you received your package and who can I call or what website can I go to to get more information on my package any help will be greatly appreciated thanks

    Dec 15, 2015
  • anon

    My package has status of processed and sitting in New York isc sorting facility since nov 29 2015! Tracking # rn404565233de I need my package delivered its a present for Christmas!

    Dec 04, 2015
  • anon

    I have had a ring, nothing expensive, just silver ring for my daughter for Christmas ship from China on 11/9. Received into Chicago customs on the 13th of November and still stuck there. I have no idea but from seeing all the comments, I am not alone. I just want my package!!!!! Tracking #LS199550953CN

    Dec 03, 2015
  • anon

    While we have previously encountered delays of up to two weeks at ISC New York (JFK) and consider that an "acceptable" time frame, we now have a parcel from TR, shipped PTT Cargo, that was mailed on September 17, 2015, received at ISC New York on October 3, 2015 and has since completely evaporated into thin air. Two months and the parcel sits in some USPS black hole. USPS removes the tracking from the database after 45 days from the customer-facing website and now shows, "Not found", although internal USPS databases can still see the tracking information. 3rd Party services that provide tracking are still showing the stalled tracking, so why does USPS remove it after 45 days? All attempts to "restore tracking" have been ignored. We have filed multiple inquiries, all marked as "answered" by USPS, but not resolved from a customer standpoint and had several long and informative discussions with various USPS offices. We have verified the parcel cleared Customs (verified internally by ISC NY), but never crossed over to the post office after leaving Customs. An investigation has been opened with PTT, since the origin post must file with USPS, but this was a failure of USPS, not PTT and believe USPS is inherently flawed in this process, since the parcel is now with USPS and only USPS should be held responsible for its loss or misplacement. Since USPS removed the ability to file online inquiries for international INCOMING parcels, I feel this is a tremendous disservice to USPS customers in general.

    Dec 03, 2015
  • anon

    I regularly purchase small electronics from China. ISC New York is always the road block. 3 days to travel from who knows where province China. Clear across the world to New York. Only to sit and Stevenage in ISC New York for sometimes upwards of 2 weeks. Then a couple days to me. I'm a big fan of the usps, and ship with you quite a bit but ISC NY is annoying.

    Dec 02, 2015
  • anon

    I have the number and I have been tracking # LK675632475CN. My order reached "ISC NEW YORK NY(USPS)" and It has the status as "Processed Through Sort Facility" It has been like that since the 11/20. 7:38 AM of last month. Has anyone else had a package stuck in ISC NY? And if so....for how long?

    Dec 02, 2015
  • anon

    Ive had my packzges from asia sitting in isc Las angelas for the last 11 days. No one can tell me anything about whats going on with my mail. Literally i read my story already almost every persons message. No one knows what is going on with my package sitting being transferred over 3 x then no info. Its says processed through isc la and nothing since LN401755162SG is my tracking number

    Nov 30, 2015
  • anon

    How long takes a shipping to Guadeloupe ? The status of my item is on Departed from Miami since November 18, 2015.

    Nov 29, 2015
  • anon

    LB188948917GB. Please check on this... Been a few days.. Thanks ..

    Nov 29, 2015
  • anon

    Hello. Tell me where is this premise. Where can I get it. RB480754621RU RB480754330RU RB480754799RU

    Nov 28, 2015

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