To encourage employees to contribute constructive ideas to enhance customer satisfaction, generate revenue, increase productivity, and improve competitiveness, the Postal Service offers the web-based eIDEAS program. Postal employees can submit ideas online or at a mail processing plant kiosk.
The Office of Inspector General recently issued a management advisory report titled eIDEAS Timeliness and Transparency. The audit’s objective was to identify opportunities for the Postal Service to enhance the timeliness of the eIDEAS process and transparency of the resulting management actions.
We found that eIDEAS reviews took far too long and management’s resulting actions were not transparent. Our survey of employees revealed that slow evaluations, poor management response, and lack of program transparency inhibited the program’s success.
If you are a postal employee or a stakeholder, do you believe you have a way for your suggestions to be heard? Is eIDEAS the best way for employees to communicate their ideas?
Whether you are a postal employee or not, do you believe there is a better way to encourage and gather employee input? If so, let us know in the comments section below.
This topic is hosted by the OIG's Audit Engineering and Facilities team.