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Pushing the Envelope Blog

Shedding a Light on USPS Service Performance

Date: 06/14/21 | Category: Delivery & Collection

You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

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Your Name
Victoria Isabelle Davis
Apr 3, 2022
Your Comment
Well said!

In reply to by Anonymous (not verified)

     
Your Name
Stephanie
May 17, 2022
Your Comment
You spoke the absolute truth in the matter and that is the biggest problem. When they have a monopoly they have no standard to withhold without competition. What makes this even worse is that our government and state continue to send our most important documents through this delivery service as if it were reliable. There honestly doesn’t even seem to be the slightest effort anymore and until some thing is done it will only get worse, just like you said.

In reply to by Anonymous (not verified)

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Tara Ridge
Jun 26, 2021
Your Comment
26 days in transit on a priority mail package departing Shreveport, Louisiana. Still no update on tracking and I still do not have my package. I shouldn't have to lose my money due to the USPS lack of accountability.
  
Your Name
Tara Ridge
Jul 4, 2021
Your Comment
31 days. No Update on tracking. No package.

In reply to by Anonymous (not verified)

     
Your Name
Tara Ridge
Jul 13, 2021
Your Comment
40 days. No Update on tracking. No package. Filed help request, missing mail search and a claim.

In reply to by Anonymous (not verified)

        
Your Name
Tara Ridge
Jul 26, 2021
Your Comment
53 days. No Update on tracking. No package. Filed help request, missing mail search and a claim.

In reply to by Anonymous (not verified)

           
Your Name
Tara Ridge
Aug 6, 2021
Your Comment
64 days. No Update on tracking. No priority package.

In reply to by Anonymous (not verified)

              
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Tara Ridge
Aug 30, 2021
Your Comment
88 days. No Update on tracking. No priority package.

In reply to by Anonymous (not verified)

                 
Your Name
Tara Ridge
Sep 14, 2021
Your Comment
103 days. No Update on tracking. No priority package.

In reply to by Anonymous (not verified)

Your Name
Linda Poole
Jun 24, 2021
Your Comment
There is 0 help or concern from the US Post Office regarding lost mail. Hopeless.
  
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peter gartner
Apr 20, 2022
Your Comment
There is no concern because there is no accountability.

In reply to by Anonymous (not verified)

Your Name
Robert Pierfelice
Jun 23, 2021
Your Comment
Three weeks for a properly labeled "priority box" to travel from Philadelphia (19457) to southeast Michigan (48111). According to google maps, it would take 22 days to walk the package if one were to walk 8 hours a day. The sender's business and I are both fully now on the avoid USPS bandwagon. USPS is beyond repair.
Your Name
Rebecca McCoy
Jun 22, 2021
Your Comment
Postal "workers" have zero accountability. How do I sign up for a job you don't have to show up for?
  
Your Name
JUJU
Nov 17, 2021
Your Comment
I will personally pay you to work 3 days in a row. $20 hour plus OT over 8 hrs. You must finish the whole route. Your start time will be 830 am. I will even give you a helper. I am dead serious. I have trained 40 plus carriers and 2 carriers are still working. Why did the other 28 people quit ?? You would think that $20 hour is good money. It was, until now. Goodwill is hiring starting $14 hr and the local Burger King is now paying $16 hr. I hope you have a strong back and strong character. You will need it when people stop you in the middle of the street asking where their parcel is. Good luck.

In reply to by Anonymous (not verified)

     
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Bernard watts
Jan 26, 2022
Your Comment
I would love to work and make that extra money

In reply to by Anonymous (not verified)

Your Name
J. Smith
Jun 22, 2021
Your Comment
I mailed a 2 lb. package in Lihue HI 5/29/2021 going to Shanghai China Priority Mail International at $81.00. It has been in the USPS system for nearly a month. Hasn't left the US yet. Went to Honolulu, Los Angeles, Atlanta, and Detroit. Was notified package left Detroit 6/18 and ALSO 6/21. How can THAT be? Service is beyond DEPLORABLE. I will NEVER NEVER NEVER use USPS to mail anything ever again. No excuses. Pandemic, no pandemic, this is beyond explanation that a package going to Asia from Hawaii would spend 3 weeks on the east coast and Midwest.Don't expect to raise rates. People will find ways around using the postal service altogether. Personally, I lived decades without Sunday delivery and now we have them? Why? DO we need to get our junk mail on Sundays? It's just a ruse to ask for a raise in postal rates. USPS is beyond terrible.
Your Name
Sanjay Panchal
Jun 19, 2021
Your Comment
Pls feel free to contact me anytime regarding this issue….Thx
Your Name
Risa Atkinson
Jun 19, 2021
Your Comment
Went six days with no mail delivery at all; first class mail is arriving late and things like grocery circulars, which I do wish to receive, are not arriving at all.
  
Your Name
Alan Lloyd
Nov 11, 2021
Your Comment
I'd pay almost any amount to avoid receiving grocery circulars and other junk mail. Most retailers post their daily or weekly specials on this new thing called the internet. Enjoy not receiving junk mail. Be happy in this instance that the postal service is an inefficient joke.

In reply to by Anonymous (not verified)

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James H. Taylor
Jun 15, 2021
Your Comment
I worked mail in Iraq as a contractor and while in the Army years before so I have some idea about mail. For the last year in the US I have had priority mail lost, poor info/assistance from my local Post Office and many letters taking weeks to arrive (in the US) or not at all. As far as I am concerned the USPS motto should be your article may get there sometime perhaps and we always have an excuse. USPS does not need electric vehicles it needs to have less managers, more military retirees and get rid of the union. And tracking is a joke right? I was an Army IG (twice) and I made things happen. As an IG if they like you then you are probably not doing your JOB.
Your Name
Robert Distasio
Jun 15, 2021
Your Comment
i have heard from postal carriers that they are forced to train new employees to deliver mail when these employees cant read english. how is this possible!
  
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Keith Steward
Apr 16, 2022
Your Comment
I can believe that, I read an article about a post office temporarily being closed and management had misspellings on the closure sign....lol

In reply to by Anonymous (not verified)

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Dorothy Stolicker
Jun 15, 2021
Your Comment
Our mail delivery service has gone from bad to worse and to report it is a joke as the response is that it’s not us it’s them and then they say you don’t have a tracking number wow since when do you need a tracking number for just sending out a get well card or a letter and to report it you might get a carrier that comes out totally pissed off and starts to scream at you and tell you what you are to do if you wanna report anything else in the future and they didn’t do anything wrong and you better listen to them or else ??????? Well that didn’t go very well with my husband and then we are told we should have just went in our house and let it go hummmmmmm this is our service we pay for I don’t know about anybody else but I wanna tell you that I am going to get on board with everything by way of email and direct banking and do away with the mail system as best as I can as I don’t want or need this crap and then made to believe we should just except this and tolerate it nope not at all and whoever is at fault for what’s happened to our mail system should be totally ashamed of themselves and whoever is in charge is in need of being fired and punished for destroying our mail system and I’d like to know where the heck has all my lost mail gone
  
Your Name
Rebecca McCoy
Jun 22, 2021
Your Comment
A tracking # has zero meaning anymore. I was mailing letters with a tracking# which costs more than just a stamp. They were NOT scanning them at all. They even went so far as to charge one of the recipients $3.50 after holding it for 3 weeks without ever scanning it! I am back to just using stamps. I am thinking about mailing a GPS tracking device an audio/video recording device just to see how bad it really it is.

In reply to by Anonymous (not verified)

     
Your Name
Lynne Logan
Apr 7, 2022
Your Comment
That's a fantastic idea to put a GPS tracker on your mail! If you decide to do so, please SHARE your insights as a letter or a package goes through (or went through) the black hole/maze of the postal system! :)

In reply to by Anonymous (not verified)