Informed on Informed Delivery
Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?
Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?
Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.
Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!
NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.
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Meanwhile, the day it didn't arrive I marked it as missing. Missing articles have always been addressed but not this one. I completed the form with the IRS to let them know I never received my check, that was 2 weeks ago and I now have to wait 4 more weeks for them to get back with me. This is all so crappy.
I get every other piece of “d” mail it shows being delivered, where are the ones that count?! This is the 4th check that has disappeared!! Is someone stealing my checks. They are clearly checks and the only ones disappearing.
Why is this happening? I need some answers. I have been waiting for this check.
Sharon Ashby
Informed Delivery. Zip code is 07002
The area I live in isn't exactly the best and when I see on Informed Delivery that I have a letter from the Treasury department I end up screaming at my neighbors trying to find out where my money is at!
I lost my job over my presidential choice, can't do anything about it because i'm white so nobody cares. So when i see that funds are coming.... I NEED them to be THERE! And when it comes to finding out why its not there or where it might be or when I might get it.... I can't speak to a human about it! Thats frustrating!
But just like your buddies at the IRS... its just not possible to get answers. I think you are all just parts of a system built to make people unable to do anything and now they can't even complain....
this is ridiculous
I got an informed delivery notice that my stimulus check was on its way two weeks ago and it’s yet to come. Gives me hope that mine will eventually show up!
If Mr. DeJoy was really hired by the previous administration to destroy the USPS, he’s doing a good job of it.
But really, how sickening.