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Pushing the Envelope Blog

Informed on Informed Delivery

Date: 08/24/20 | Category: Products & Services

Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Leave a Comment

Your Name
Lori Lanning
Apr 26, 2021
Your Comment
My stimulus payment was mailed on March 26th and still have not received the pmnt! I tried to use the informed mail to track it and it says my address doesn't qualify! I can't get any answers from the IRS cause they're to busy and from the USPS! I am so very frustrated! I'm unemployed and this money is very much needed! What can I do?
Your Name
Virginia
Apr 26, 2021
Your Comment
I am signed on with informed delivery and I have mail that was shown on April 13 and this is April 26 and I have not received this mail yet! I've made a complaint and still haven't received my mail.Ive also had packages shown for delivery and been on the truck as "out for delivery" and never scanned in as delivered ! When you contact our post office the supervisor makes excuses about they are backed up ,they had fill ins on that day ,the informed delivery isn't accurate and the biggest excuse"covid"!?! I still haven't gotten my package from last year that was shown as post office recieving it.Now my disability check from a Covid19 relief fund is Missing and still today not delivered and have not heard from anyone about it?? This needs to be investigated.
  
Your Name
JP
Apr 27, 2021
Your Comment
The same exact thing is happening to me!!! Same dates as well!
Your Name
Derek Haley
Apr 24, 2021
Your Comment
Why would the post office scan a impact message and irs treasury envelope with no name or address on it .that happen to me apirl 22 2021 it wasn't in mail with other 2 pieces but not having my name or address on envelope makes me wonder why would they scann that with no name or address on treasury envelope when the other 2 pieces had my name and address on them
  
Your Name
Scott hellmund
Apr 26, 2021
Your Comment
The exact same thing happened to me that's like where did it go make no sense and usps knows nothing I am in Florida
  
Your Name
Tasha
Apr 28, 2021
Your Comment
I received the same notification on ID saying my stimulus was going to arrive soon on April 22nd it didn’t have no name or address on it... I had a mailed date from irs March 26th I’m in Florida and today is April 28th and still haven’t receive my payment yet it says to wait up to a week to get mail but I’m starting to loose hope but I see I’m not the only one hope we get it soon
     
Your Name
Abigail
May 1, 2021
Your Comment
Ugh, same thing happened to me. I have to file a form to “trace” the check before they can re-issue a new stimulus check since it’s been more than 4 weeks now. I had the usps email from April 5th that it would get to my home address & still nothing...
     
Your Name
Eboni
May 8, 2021
Your Comment
Same..March 26 for me it came through the informed delivery app .What really made me mad is that I recieved a letter this week from the IRS that confirmed my stimulus but never recieved my check. Same address, no changes, and I have been living here for 7 years.
Your Name
Robert Taylor
Apr 23, 2021
Your Comment
I got a picture that I have an eip card coming but haven't gotten it yet
  
Your Name
Harold Shropshire
Apr 24, 2021
Your Comment
me too, got my check but if they doubled my payment I don't want them garnishing my pay since I haven't received the eip card. All numbers lead to rabbit holes!!!!
Your Name
LE
Apr 23, 2021
Your Comment
Mine was mailed from IRS on April 2nd. Got the scan from informed delivery on April 12th that showed my check and a few utility bills and received nothing that day. Now it's the 23rd of April and still no check. I've gotten everything that was scanned before and after the 12th so I dont know what's going on. Went to the post office said it wasnt there without bothering to look mail carrier said it wasnt in his truck. This is ridiculous I dont understand.
  
Your Name
JM
May 1, 2021
Your Comment
Could you tell me if you already received the check because mine was sent on April 2 and it has not yet arrived
Your Name
Michael Monteleone
Apr 22, 2021
Your Comment
I received a letter on Friday 16th, and phone delivery website that I was supposed to be getting in the stimulus check. It has been 6 days and still have not received a check or any information about my stimulus check. They said they were going to send it on the EIP card what do I do?
  
Your Name
L E
Apr 23, 2021
Your Comment
I would like to know the same thing. Its been 2 weeks since mine was scanned and still nothing. I was suppose to receive 3 pieces of mail that day and not one was in my mailbox. Mail carrier said he had nothing on the truck post office said that its not there without even looking. Something going on with all these people having the same complaints and no one is addressing the issue
     
Your Name
Tina Lawrence
Apr 24, 2021
Your Comment
Did you get it
     
Your Name
Ryan t
Apr 26, 2021
Your Comment
I'm in the same boat as everyone here that's posted within the last month and it's all the same story. I got informed delivery showing me the envelope of my eip card and assumed that it would be in my mailbox that same day since every informed delivery before that i got was in my mail that day. However; my mailbox was empty. I was supposed to get 4 pieces of mail including the eip card and nothing came. This was 3/27. Then the following business day i received informed delivery images of mail and it was in my mailbox that same day but the 4 pieces of mail that had my stimulus payment were still missing. I had to wait 7 days before the USPS would even listen to my worries and then I submitted a missing mail search request with USPS and reached out to the carrier and have gotten the same results, nothing! It's been 30 days now and the IRS will run a trace only after 4 weeks and will take 6 weeks to respond to a trace request! Seeing all these posts regarding the same situation is extremely maddening because that just tells me that USPS has some thiefs in their mists and the fact that it's going on so quietly without any public outrage is unbelievable! Post office is basically blowing it off like nothing is happening and saying that just because i received informed delivery of mail doesn't mean it will be in the mailbox anytime after receiving the email. Completely disregarding the fact that every single informed delivery before and after i received the eip pictures have shown up in my mailbox that same exact day. This is a widespread grand theft happening and nothing is being done about it.
        
Your Name
Laura
May 10, 2021
Your Comment
My information on Get My Payment shows that a check was mailed April 9. A letter that is dated April 22 says that a direct deposit is expected no later than 7 days from the date of the letter. My Informed Delivery from April 7 notice shows a scanned IRS envelope, with no recipient name or address, as well as a link to the EIP Get My Payment site, which still shows that I was mailed a payment as of April 9. This is an awful example of the government's complete lack of organization, efficiency, and accountability. It is May 10 and I have received zero deposit, no check, and no communication (or access to it) that would inform me of either the status of my payment or who I might contact to receive updates or information.
  
Your Name
OIG Moderator
Apr 28, 2021
Your Comment
Hello Michael. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs
Your Name
Zeke
Apr 21, 2021
Your Comment
It says my stimulus has been mailed since March 26th. I received a informed delivery scan of my stimulus letter from April 14th it’s April 21st and I still have not received the letter scanned. I get everything else scanned but the stimulus payment I haven’t what is going on?
Your Name
LC
Apr 21, 2021
Your Comment
IRS says 3rd stimulus went out in the mail March 26, USPS shows a scan of stimulus out for delivery March 26, just like everyone on here- nothing- no stimulus. Post Office refuses to take any responsibility, nor even care there is a problem- I BIG problem. They say they have received no complaints and I am the only one with this issue- yet this has happened to so many people. I just don’t get it- why does the post office not see how awful this is!!!!
  
Your Name
MV
Apr 22, 2021
Your Comment
Exactly same as you waiting to call IRS on April 26th to do payment trace end of 4 weeks timeframes . Nothing can do with usps
Your Name
IRMA
Apr 21, 2021
Your Comment
Can you use this service Informed Delivery if there is more than 1 person using the PO Box? Also does each person have to set up their own email etc. Or do they both go to same email?
Your Name
Jess
Apr 21, 2021
Your Comment
I received a scanned envelope on April 16th saying EIP arriving soon, but have not got anything in the mail yet and today is the 21st! Is this a mistake the USPS is having?
  
Your Name
B. Lee
Apr 23, 2021
Your Comment
I recieved the same thing and I too have not recieved the eip card. I tried to call main customer service and I can not reach anyone. I hope we all can find out what is going. I have kids to take care of and Bills too! Good luck to you
Your Name
Chelly
Apr 21, 2021
Your Comment
I received a msg from ID ON April 9
My mail date was April 2. No check!
Y are stimulus getting scanned and no delivery service!! Just y