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Pushing the Envelope Blog

Operating During the COVID-19 Pandemic

Date: 04/06/20 | Category: OIG

The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Leave a Comment

     
Your Name
Fletcher H Persinger
Dec 1, 2020
Your Comment
Ok Thank You Sir, is there a link to that Policy? A written policy stating that they do not need to take temperature checks?
        
Your Name
Cartero
Dec 3, 2020
Your Comment
The safety bulletin boards inside of USPS stations and the liteblue intranet isn't for you, its internal USPS business.
        
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Brandon
Dec 3, 2020
Your Comment
If he does t come in what’s the problem. Pick your stuff up from outside and go about your Mary way, Karen
           
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Anonymous
Dec 5, 2020
Your Comment
*merry way
              
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K. Harris
Dec 14, 2020
Your Comment
I prefer Mary
     
Your Name
Rose
Dec 26, 2020
Your Comment
Even though Indiana has a mask mandate, the USPS employees at the counter at the Boonville, Indiana post office have not had any covering over their mouths or noses the last two time I have been there to mail a package.
Your Name
Zachary Layne
Nov 25, 2020
Your Comment
Lost package claim closed with only COVID as a response. I don’t understand how that relates to all of the above. No package update in 5 days, and the answer is COVID. Can’t there be at least a tracking mechanism that says Covid delay or something?
Your Name
Tandrea Carter
Nov 24, 2020
Your Comment
None of the 4 workers I encountered at the my post office, 28607 on Blowing Rock Road, wore a mask. There were plexiglass partitions, but that was it. Even the man on the floor holding open the door. This does NOT inspire confidence. They were very close together and it would be horrible if illness ran through the post office. Also, it made me wonder what, if any, precautions they were taking (e.g. cleanliness). If they do not acknowledge the risk of COVID would an employee stay home if sick or keep working. Do the same standards exist for the mail carriers? I was reading surprised and disappointed!
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Sherry Jones
Nov 18, 2020
Your Comment
Why is everyone at the Maryville, TN post office not wearing a mask? One of the women clerk does, but the other employees do not. Sometimes we have to wait in long lines. Although we try to stay 6 feet apart it would be safer if all clerks wore a mask and it was enforced
Your Name
Judith Ventura
Nov 17, 2020
Your Comment
Hi, I'm the manager of an 378 unit apartment community. Our mailman refuses to wear a mask and tapes of the entrance of the postal center. If someone violates this and crosses his tape, he packs up all the mail and does not deliver the remaining mail to the empty boxes until the next day. Is this standard for USPS carriers?
  
Your Name
Cartero
Nov 20, 2020
Your Comment
The letter carrier and all postal employees are supposed to be following the local government regulations on the wearing of mask. In my location that even means out doors in triple digit temperatures with the nearest person in sight being a dot on the edge of the horizon. However if a local business puts on more requirements then the government requires like a guard with a thermometer he is within his rights to bypass as access to his delivery point has been obstructed. Since I have no ideal what "tapes" are that might be the issue if your local government has a mask mandate.
     
Your Name
Anonymous
Dec 5, 2020
Your Comment
The context seems to be the carrier makes a barrier on the floor with tape outside the mail area, and if a customer crosses the barrier he discontinues the rest of the deliveries until the next day.
Your Name
Karen Smith
Nov 16, 2020
Your Comment
My state Governor in Massachusetts is requesting ALL people wear masks while in the public, which includes even if you can social distance. WHY IS MY MAILMAN NOT WEARING A MASK?????
  
Your Name
Karenizer
Nov 19, 2020
Your Comment
Karen?
AAAAhahahahahahahah. Of course.
  
Your Name
Cartero
Dec 12, 2020
Your Comment
Did the Massachusetts government require mask worn in public?. If they just "requested" the wearing of mask without the force of law the letter carrier like every other citizen can say no.
Your Name
Leanne Alderson
Nov 12, 2020
Your Comment
What the heck? We just found out that our mail including our medication is being held because someone in the house tested positive for COVID. No one at Post Office would or could tell us how they were notified. They also couldn't tell us how to get the hold removed. Now what...can't get our mail, can't get our medicine, and can't get answers.
Your Name
Rich
Nov 8, 2020
Your Comment
Your employee delivered stuff to my place of residence today. After knocking he returned with several more boxes. I would like your employees to wear masks when delivering to my place of residence. This is unacceptable behavior.

Your Name
debra mcqueen
Nov 6, 2020
Your Comment
are the postal services using ways to sanitize the mail coming through everyday to our homes and postal mailboxes? Are we at risk of contracting coronavirus while retrieving our mail from the mailboxes are from the carriers
  
Your Name
Sarah
Nov 13, 2020
Your Comment
There is absolutely no way for the post office to sanitize the mail. If you’re worried about the mail or your carrier, 1) don’t touch your mail without gloves 2) don’t open the door if your carrier is at your door.
Your Name
Kyaw Kyaw Cho
Nov 2, 2020
Your Comment
I know you are delivering packages to Myanmar (Burma) through Priority International, but my question is that do you still operate business to deliver packages to Myanmar during this COVID-19 pandemic?
Your Name
Jimmy Dixon
Oct 30, 2020
Your Comment
Thank you to every single one of the hard working people at the United States Postal Service. Nothing has been said about how much you've done to better our lives every single day. Like superheroes you wear the blue and white eagle badge with pride and honor through every footstep. You never stop working hard, not for the weather, and especially not for Covid. You are always making sure to keep us all connected even through the worst conditions imaginable. Somehow you find a way no matter what. You always do. To each and every one of you, a hero, we all say thank you!
Your Name
Barbara Gorrondona
Oct 26, 2020
Your Comment
I am 73 yrs. old and I have asthma. I live in Louisiana. My mail carrier made a delivery that I had to sign to receive. He wasn’t wearing a mask. I have concerns. How can I prevent this from happening again?I don’t want to cause problems for him, but I have been self isolating during the pandemic and I feel that someone coming to my front door should be following recommended guidelines.
Your Name
Dan E Levy
Oct 17, 2020
Your Comment
I carrier that delivers mail to my work that requires masks inside does not wear one inside the business. Is this proper procedure?
Your Name
David Billings
Oct 15, 2020
Your Comment
I often go to my local post office and the 2 ladies there behind the counter NEVER wear a face mask. There are signs everywhere for the public to wear them but not the employees! 10/15/2020
Your Name
Tyron Greaves
Oct 13, 2020
Your Comment
My name is Mr. Tyron Greaves I’ve been employed by the Usps about sixteen years I took Covid-19 leave for two weeks back in August and I have not been paid, I filed a grievance with my union and still haven’t been paid I’m writing to get assistance.