Say you’re about to drive off for vacation in less than 48 hours, but you suddenly realize your license has expired. The nearest DMV office is 15 miles away, the waiting line probably just as long, and there’s just too much else to do to get ready. But imagine now that you can go to your local Post Office, which can handle the renewal right there and then.
That’s just one of the many possibilities discussed at a roundtable we recently co-organized with the Postal Innovation Platform. The topic: opportunities for postal operators everywhere to simultaneously expand business while partnering with their respective governmental agencies to better serve the public. Experts from academia, government, and the private sector looked at how postal operators could leverage their assets and capabilities to successfully meet the changing needs of government. Our newest white paper recaps in detail the main points and highlights of the roundtable.
Perhaps the most significant point raised: Posts in every country have features and resources that give them competitive advantages over others in the e-government space. For instance, they have unrivaled networks of post offices and delivery services, which could help bring government services closer to remote areas, where Internet access is minimal or nonexistent. Given their traditional role as trusted intermediaries, posts can also offer services that require privacy and security: payments, document certification and notarization, management of electronic health records, and voting by mail, among others.
Several postal operators already partner with government in some of these ways. The U.S. Postal Service, for example, has long helped the U.S. State Department process passport applications, and Poste Italiane issues notices of traffic violations and collects payments. But tell us: What other government services would you like the Postal Service to be able to offer? Driver license renewal? Marriage licenses? Any of the services listed above? Something else?