Delivery is its bread-and-butter. And service is in its name. So, the U.S. Postal Service takes pride in delivering mail to every address in America.

But declining mail volume, changes in the network, a downsizing of its workforce, and evolving customer needs have led to changes in delivery. Further, a wide range of variables, such as weather, employee absences, or new carriers to a route, can affect delivery every day. These changes and variables pose challenges to the Postal Service in meeting its targeted “24-hour clock initiative,” which is to collect, distribute, and deliver mail on time and to have 95 percent of letter carriers off the street by 5 p.m.

In recent years, more carriers have been returning after 5 p.m. That percentage increased nationally from 25 percent in fiscal year (FY) 2011 to 38 percent in FY 2013. Mail delivery after dark raises carrier safety concerns while late mail makes consumers unhappy.

Our recent audit report looked specifically at the Capital District, which experienced a 14 percentage point increase in city carriers returning after 5 p.m. We found the increase was due to (1) delayed delivery of mail from the processing facilities to the delivery units, and (2) supervisors failing to properly supervise city delivery operations. Our recommendations centered on modifying operating plans to get mail to the delivery unit earlier in the day and on adhering to policies and procedures for supervising city delivery operations.

Also, we encouraged management and union officials to work together to address carrier safety. External stakeholders have already offered some ideas worth considering, such as brightly colored, reflective clothing to make carriers more visible, and realigning delivery routes so carriers can start earlier in dangerous areas.

We welcome your suggestions as well. What more could be done to get carriers off the streets by the targeted 5 p.m. return time? Given all the variables that can affect the ability to complete deliveries by 5 p.m., what additional precautions could be taken to enhance carrier safety? 

Comments (134)

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  • anon

    I understand that USPS needs to make up for the reduction in mail revenue by accepting more priority and overnight mail from companies like Amazon, but I pay a premium for those services to have 1 or 2 day delivery. The issue is that my local USPS (Tavares, Florida) has set up our neighborhood with a community mail box and parcel boxes because we are on dirt roads. However, USPS keeps accepting parcels that will not fit in the parcel boxes and so they just keep putting notices in our mail box that say "attempted deliver" and then returning the box to the post office and requiring us to go pick them up. Why in the WORLD are they accepting the parcel from Amazon (and other companies) if they can't deliver them? The end result is that I am not getting my deliveries in the 1-2 day time frame as promised and I still have to go get the package instead of having it delivered! USPS should stop accepting parcels they can't deliver! I am totally fed up with this and have complained to Amazon and been refunded as much as 50% of the price of the product. I don't see that this sort of issue is going to be good for the USPS in the long run. I tried to address this with my local Post Master, and got the brush off and was treated like it was not their fault that the promised delivery time wasn't met. This is ridiculous! If USPS accepts the parcel, USPS should deliver it! I don't own the undersized parcel boxes, USPS does. It is up to USPS to fix the problem and deliver my parcels!

    Jul 18, 2017
  • anon

    I am posting this here to ask if the mail carriers are NOT allowed to deliver mail on dirt roads? I know it sounds stupid but that is what I was told by the folks working for the North Augusta South Carolina post office. This is not the first time I have had this problem. I am 63 and disabled, my mail box is 1/2 mile from my front door. I can not see the box from my home However there is a lock box located there for parcels. I ordered shoes and was notified that they would be delivered today, 07-15-17, no one came to my door, nothing was left in the lock box but there was a peach colored slip in my mail box telling me "sorry we missed you" no one missed me I was here, why couldn't the mail person bring it to my house ? When I called the post office I was told "we can't drive on dirt roads". The road is dry and maintained so please tell me why I can't get my mail.... Thank you, Marsha Blackstone

    Jul 15, 2017
  • anon

    Marsha I lived in a Trailer park for about 6 months and they did the exact same thing to Me. I was ordering a lot from Amazon and had 2 drive 3 miles almost everyday. I asked the post office "Why cant you deliver mail down my street"? The excuse was it's a against policy to drive our trucks in reverse (paved rd) to back up the street! I just think it's cheaper for them to not always deliver to your door. Rather make us pick it up... "Sorry We Missed You" :):):)

    Jul 18, 2017
  • anon

    we only have po box service in our town and i have not been able to get an answer that works for the delivery of my mail when using on line shopping as they do not accept po box addresses and if i use my physical address it is returned to sender. my physical address is unverifiable what can i do

    Jun 23, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    It's a little late for this year I understand mail boxes are expensive but I would think you all would consider the multi boxes so the carriers have fewer stop I would think it would be less labor in the long run. The investment on the boxes will be a burden with the cost but you need to research if it would save on labor which is your large cost when it comes to your bottom line.

    Jun 20, 2017
  • anon

    Hello, I received a item I bought from eBay and the xenon hid baluster has broke and leaked the gas I ask our local usps if it could be shipped back they said no because of the gases that leaked out of the ballast box it's against the law now since the 911 terrorist act to ship anything like that like liquid lithium gases iron so the company wanted me to get something in writing saying that you cannot ship anything lethal like that I know this I even sent them the US PS link and still refuse my refund without something with the post office letterhead saying that it is illegal to ship with you Any lithium iron gases fluids or anything explosive every American knows this and they still want it in writing on a USPS letterhead from the postmaster saying that this headlight what does Xeon gas leaking out of it cannot be shipped is that some kind of letter that you could email me with the US PS Header saying that the Xeon gas cannot be shipped with the broken light so I could get my refund from the company thanks

    Jun 07, 2017
  • anon

    Every year during the last week of May around Memorial Day weekend, the city of Augusta, Arkansas has a festival and even shuts down the street in front of the post office. So, we can't get drive to the post office and can barely get into the back. I would appreciate it it being looked into.. Thanks so much.

    May 25, 2017
  • anon

    My mail was delayed because the Mail delivery/carrier decided to change the status of a piece of mail addressed to me. The mail was registered mail but, "Did not require a signature for or at delivery" the carrier altered the requirements of the delivery to be "Signature Required" and picked up at local Post office, with signature, or be present at next attempted delivery. This is not by Federal law. Please educate/inservice your employees at the North Canton and Canton, Ohio Post offices.

    May 17, 2017
  • anon

    Hi Bruce, Thank you for your message. The OIG is an independent agency of the Postal Service which investigates and audits internal fraud, waste, and abuse; and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service. Very Respectfully, United States Postal Service Office of Inspector General

    May 18, 2017
  • anon

    I live in NYC. I have never seen mail carries work slower, or spend more time not delivering letters. I have seen two postal carriers stop and have a 35 minute conversation about some random crap all while still holding a ton of packages and mail. I would frequently get a "missed you" slip shoved under my door while I was shouting running towards the door that I was here. When I confronted the person they basically said we decide at the beginning of the day what packages we are going to carry around and which one's we aren't. It was a wristwatch... That is a regular occurrence, further I have NEVER seen a regular postal carrier in NYC work at a pace that would be acceptable in any other workplace, including do nothing white collar jobs. I REALLY don't want the post office to fail, because it's a valuable public option, but if they were willing to hire people that wanted to work there wouldn't be a problem. Plus, in NYC the actual office employees sling insults that are worthy of assault lawsuits, but they are usually directed at people who clearly can't afford to get a lawyer, or wouldn't have the time to deal with a lawsuit.

    May 02, 2017
  • anon

    I have been a Letter Carrier for 25 years and I have seen the so called route adjustments, managers come and go, stupid decisions made by upper management regarding the mail, starting times and carrier routes. Most of what these so called people in charge do is the most STUPIDEST stuff you can imagine. Like cutting 2 blocks off a route only to add 4 other blocks. DUMB. Then taking away the carriers carts that actually make it a little easier on their backs and shoulders because now they don't have to carrier the weight of a 15-30 lb. bag on their shoulder. The Postal Service need to act like the Letter Carrier position is an important part of this organization and treat them fair and start listening to their concerns. The reason why the USPS can't keep most of the new CCA'S is because of the way the USPS managers and supervisors treat the new CCA'S. I wouldn't want to work for a company that lets it's leaders mistreat the other employees either. The reason why you have carriers out past 5 pm is because the routes are not properly tested and then adjusted. And the company can't keep 85% of it's new hirees because management treats them like DOGS (I HAVE SEEN THIS FIRST HAND) so they quit.

    May 02, 2017
  • anon

    Are there any requirements for exterior lighting around rural Post Office Buildings. We have a post office next door to our property and at night the back of the building is Pitch Black you can see nothing. On numerous occasions we will hear noises coming from the back of the building which at times has been nothing more than teenagers parking behind the building. But who knows someone could be getting attacked back there a young female could be getting raped and there would be nothing we could do to try to end it. I have advised the local postmaster in the past and the light was turned on over the back door which resolves the problem. Yes there is a light there I know for a fact I installed it 20 years ago it is a night activated fluorescent high efficiency lamp. Well here we are again in the dark and I've Been Told that the light will remain off to save money what are we talking $0.10 a day. Please this is a simple problem let's get it resolved if they feel the light bulb isn't efficient enough spend $15 and get a new LED better yet if the post office can't afford it let me know I'll buy it for you and install it!

    Apr 16, 2017
  • anon

    The USPS has no interest in providing good service. After closing the mail station in Norfolk, Va, the mail service is terrible. Mail is now delayed 2-3 days. I'm lucky if my mail arrives by 6:30pm. The response from USPS about my complaints clearly indicates they don't give a damn about customer service.

    Mar 23, 2017
  • anon

    I live in a senior housing apartment. Unbeknownst to me when I moved in, packages, certified mail Registered mail is being given to the manager who's office is not always open. Packages are set on a cart in a common area during the day and during the weekend without supervision. When letters etc t in the office, because of return addresses visable management and staff speculate then gossip begins with residents that hear it. Packes on the cart get tummaged through and some have been stolen. I was appauled my order of checks were left on the cart. I didn't have to go to the cart to know I had a package of checks on the cart. I NEVER signed anything for the management to take possession of any of my mail. Plus what right does the manager have to maintain a key to my mail box. I get confidental legal documents. I thought it was the mail carriers responsibility to deliver packages, certified letters, registered letters, any mail that does not fit in my mail box to me. The manager has in no way been given permission to be delivered to her on my behalf. Can u provide me the federal laws that explain this situation and how it can be ratified. My thought is to hire a mail person with appropriate facilities for residents to receive the privacy/confidentuality afforded those receiving mail at this residential facility. My grandson sent me a gift at Christmas. The manager had gone on vacation. She had the package in the office unknowingly to me. I received the little package when she returned in January. In the meantime he was concerned it had gotten last. The package was sent by us mail with the belief it was going to be delivered to me directly. Concern of where the package might have been avoided had proper delivery would have been made. Thank You. I look forward to the law that supports or refutes this manner of delivery.

    Mar 21, 2017
  • anon

    What is the farthest distance a carrier is required to walk from the station to deliver mail in NYC?

    Feb 07, 2017
  • anon

    I live on a highway that has increased dramatically in the amount of traffic that uses it. I have to cross the street to get my mail. And I have to jump down a ditch when I feel threatened by said traffic. In fact, the other day I almost got taken out by a dump truck! I attempted to have our mailbox moved to our side of the street, but unfortunately the route does not come back through our area. I was then informed by the local postmaster that we could move it up the road to a nearby church, or across the street with our neighbors. Also, I was told I can buy a post office box at the post office, which costs money. That is not the answer. I also don't want to have to drive into someone else's driveway to get my mail. To me these are all wrong answers! Poor customer service! Then, I was told by the postmaster that our carrier expressed concerns about coming out of our driveway due to the increased hazard of our road when I have a packages delivered. Well if they feel unsafe wouldn't that mean that I also would feel unsafe crossing the road or pulling out of my neighbor's driveway? By putting the mailbox on our side out of the road, because we are located on a parking lot with a circle, it would allow the driver to pull in, not have to exit his vehicle, not be threatened, and deliver the mail. It would also allow me to walk down get my mail, and not be threatened. TOO EASY!! Such cases may cost you like 2 minutes, but it would go along way in providing safety to your drivers and your customers!!

    Feb 02, 2017
  • anon

    doesnt make since, if the mail volume is down that much then. Why is it that it is taking longer for them to get the distribution out to office.

    Jan 27, 2017
  • anon

    the keep moving our times later and later. Our office has had ZERO wait time for mail in the last quarter. But, yet they keep moving our start time later. This is only an undermining attempt to forgo paying overtime and the overtime rules within the contract. They have continuously been arguing that they have to meet a 6pm dispatch. I believe there goal is intentional and attempting to ovoid overtime rules. Carriers out past 5 is now intentional. Managers are not managing mail. In our office, district has given direct instruction to leave routes vacant intentionally. leaving part time carriers sitting at home and having vacant routes.

    Jan 27, 2017
  • anon

    What is the policy on walk ups? I was told on the phone today by customer service that USPS does not necessarily have to walk up the stairs in walk ups. I have lived in NYC my entire life and this is the first time I hear of this. Several consumer reports have been filed against my specific post office. As of late, none of my packages have been delivered if they do not fit in the regular mailbox of my building. Just this morning, they rang the bell, i asked who and opened, they then sent a notification that there was no safe place to leave my package. Had they asked me to come down I would have, instead of coming inside the building and then leaving when they realized they had to walk up four flights of stairs with a 1lb package.

    Jan 26, 2017
  • anon

    Our mail carrier has not delivered mail to our area for over 4 days now and we are not showing an outage or delivery interruption. I do not have the equipment to get the ice-packed snow out front of the mailbox gone but it is not hard to pull up a foot or two from it and access the mailbox...I don't know if it is customary to threaten since we are expecting packages and haven't even gotten those...with no warning/notice, etc. Very frustrating as I am waiting on delivery of several items that I need ASAP. I may forward a complaint to the appropriate agencies - have you received any other feedback on this Deanna?

    Jan 15, 2017
  • anon

    Although I can understand the problems facing the USPS, such as less carriers, etc., the mail in our neighborhood can come anytime up to midnight on any given day. I can live with that, but lately my mail, when delivered in the late night hours is left ON TOP of my mailbox, not IN it. This is an open invitation to thieves and isn't there a safety rule about mail HAVING to be placed inside a mailbox (I do not care so much about magazines or catalogs, but I do care about regular bills and other correspondence. Thanks for answering, I appreciate your time.

    Jan 13, 2017
  • anon

    Is it customary for a mail carrier to threaten a customer that they will stop delivering their mail if they don't shovel out their mailbox? That was my experience yesterday. The snow plows (employed by the city), plow the road in front of our house, leaving a large snow burm in front of our mailbox - and everyone else's on our street. It has been extremely cold in north Idaho the last few weeks and the snow burm is pretty much frozen. Yesterday, while delivering a package to my house, the mail carrier commented that if we don't shovel out around our mailbox, he would stop delivering our mail. This was the first time I have ever been asked to shovel around my mailbox - in all the years I have lived here. Is it legal for a carrier to not deliver mail to a resident? I have never heard of such a thing. I will be researching the law on this and I certainly did not appreciate his attitude about it.

    Jan 13, 2017
  • anon

    He seemed to be very frustrated and rude. What I do when that happens is I basically write snow and the date on the mail bring it back to the station and then the next day I will bring it out again continuing that until I can finally deliver your mail. Our safety is first.

    Apr 10, 2017
  • anon

    Yes a carrier can stop your delivery if it is not safe to access your box. If you are a mounted delivery, the carrier is not required to stop and get out to deliver your mail. It is your responsibilty to keep your box clear of all obsticles no matter the circumstance. Would you want to climb snow birms all day long? Most routes are up to 1000 or more deliveries. You can always put your mail on hold at your post office and pick it up at your leisure. While most deliveries are attempted daily it is your responsibility to clear your box including the entrance and exit for a vehicle to access, not just a little path. Just fyi

    Jan 31, 2017
  • anon

    If criminals get wind of this, they can just steal your mail because it's after dark. There could be checks in the mail that can be altered and cashed. Or if they just take every thing including your bills,;you don't get the bill and you pay the late fees. You are not going to be able to talk your way out of a late fee because bill collectors don't believe a word you say. And this is not holidays, I have been getting mail after 7 p.m. Since October. There's the mail truck now, 6:42p.m., Right on new time. Now I go get the mail carrying a gun because I live in the country and it's pitch black outside. Hogs ,coyotes, wild dogs , you name it. Thanks unions for demanding Saturday carries instead of taking the day off. 90% of all mail is wasteful garbage anyway. How about delivering the mail every other day and keeping your precious saturdays. Even if you get a bill , there's nothing you can do about it anyway; financial institutions are closed anyway. Would it make it easier for you if we all just pulled our mailboxes out of the ground? Unions and greed are the same definition in the dictionary, just look it up. There's a big fat guy sitting on a stack of benjamins smoking a cigar . Remember , what you do in the dark will be exposed in the light. Props to the carriers though; gotta eat.

    Jan 10, 2017
  • anon

    Mail is delivered after dark because The processing plant that brings the mail to your local post office comes MUCH later than it did in previous years. Why? In NE Ohio, we now have ONE mail processing plant as opposed to FIVE. The semi-trucks sit on the street waiting for dock space to become available. If your local post office gets its shipment of mail hours later than in the past, this process makes the Mail Carrier leave much later. As far as delivering every other day;you are concerned about getting mail after dark? What do you think would happened if your mail carrier had DOUBLE the mail he normally has? He would be out there until Midnight or later. I would never deliver that late, so you wouldnt get your mail anyways if we delivered every other day. The second reason your mail is this late- The parcel volume has increased 30% over last year. UPS has helpers when delivering parcels. They also have trucks that can handle the size and volume of parcels. The Post Office doesnt have an adequate truck to carry all the additional parcels, so we have to go BACK to the PO and pick up parcels. Since we don't have helpers that jump out of the truck and deliver, we naturally are going to be late. The problems you experienced have occurred since October- political mailing season drastically increases our mail volume, and causes us to be later than usual. As soon as the political mailing season ended, then the mad Christmas parcel rush started around NOVEMBER 15, before Thanksgiving. Believe me, we DO NOT want to deliver in the dark- It is unsafe for us also. However, with much later starting times and the drastic increase in Amazon parcels, we don't have a choice. Even now, in January, a traditionally slow season, I see my parcel volume on my route has drastically increased.

    Jan 21, 2017
  • anon

    Let the carriers start earlier. I have family that are retired employees and current family working there. Carriers in our area used to start at 6:30 am. Now they at not allowed to start till7:30 am. They are getting to streets later -fighting heavier traffic and school buses. Earlier time solves some of these issues. In our area it used to be a joke that if you couldn't carry the mail they would make you a manager or postmaster. Might be more truth than not- seems out post master is determined to make it harder on older career folks.

    Jan 05, 2017
  • anon

    there are offices starting at 8am, 830am 9am and 930am

    Jan 27, 2017
  • anon

    We start later in NE OHio because the mail arrives later from the processing plants. Why? We used to have 5 processing plants in our region, now we have ONE. Cant start earlier unless we actually have mail to sort. I dont want to deliver mail in the dark, but what can I do if the mail I am delivering arrives 1-2 hours later than it did 10 years ago?

    Jan 21, 2017
  • anon

    Curtail standard mail in the pm get carriers o off the street by dark.

    Dec 28, 2016
  • anon

    Curtailing standard mail would save me about 10 minutes per day. Doesnt solve the problem.

    Jan 21, 2017
  • anon

    How can management or supervisor, expect a part time rural substitute carrier to complete their route. Come back to the post office around 3:45 pm, then DEMAND that carrier to go back out to finish another route in the DARK! This has been an ongoing problem. This is a (2) year employee, he has been treated like this for almost the entire time he has been working. Working everyday for over (3) weeks up to 14 hours a day since the holidays. He understands that he is required to work when he is told. This is dangerous at all levels for any mail carrier to be out at night! How can a person see how to deliver mail at night. What about safety and the lives of our mail carriers? I for one worry about my son who is being taken advantage of from this supervisor can not manage to have the routes covered on a daily bases. Therefore he makes my son to cover other route and his ass! No insurance, benefits or anything is given to part timers just all the routes that has to be covered each day. Upper management needs to take care of their part time carriers as they care for the full time carriers! Bottom line is if something happens to my son because the supervisor isn't doing his job by making him do a second route in the dark, he will be dealing with a mother! The workplace is to be a good and equal environment for all employees! Treat each employee equally, speak to them the way they want to be spoken to. Management is a hard position to be in, if you are not qualified to maintain the position than get another job! Something needs to be done about this working environment for all part time mail carriers. I read that the stress level on all carriers is high, so bad the there has been suicide! Unless someone speaks up about our part time carrier, nothing will be done, I would appreciate any. Thank-you Concern Mother in Virginia!

    Dec 27, 2016
  • anon

    management needs to be fired. its dangerous to work in the dark. i think they do this so we die or quit. no benefits to pay then. also create a hostile work environment. its the worst employer out there!!

    Dec 14, 2016
  • anon

    I have lived at my house for over three years. I can tell you that our mail lady never arrives before 5:00 pm. 90% of the time it is after or close to 6:00 pm. I was expecting a check to arrive yesterday. NO MAIL for the entire plat arrived. No warning no nothing. I called and they said that they pulled her at 7:30 pm because of how late it was and the conditions of roads. Our plat never received mail. OK...our plat was plowed...I made sure that the mailbox was clear per regulation... Why didn't someone go out an assist her in completing her route? It is not impossible. One time I saw my cousin delivering our route...our original lady was off. It was 3:00 pm... I was shocked. So I am just confused. In most jobs, if one person is continuously unable to do things timely...then you either cut her route, add an extra person, or at least move that person to a smaller route. She is very very nice..but if it is too much for that person, then do something.

    Dec 13, 2016
  • anon

    We live a couple of miles outside of Sedro Woolley, WA 98284. Our home is less than one-quarter mile from our mailbox, but more often than not, packages that have been shipped to us via USPS or UPS Sure Post are not delivered to the house. Instead, the rural carrier leaves an "unable to deliver" notice in our mailbox, typically around 10:30 a.m., stating that we can pick the package up at the post office the next business day. Packages that were supposed to be delivered on a Friday are then not available to us until the following Monday. We have notified local USPS staff about the issue, but our phone call has not been returned. USPS rural service guidelines state that packages will be delivered to the door as long as the house is no more that one-half mile from the rural route. As stated above, our home is less than one-quarter mile from the rural route. Is there anything we can do to remedy this problem?

    Nov 25, 2016
  • anon

    Unless the road to your home is dangerous, if there's a gate or if there's a dangerous dog, we are required to deliver parcels to your home. You can ask your reg carrier if a secured parcel container is appropriate. Many of our Mt Vernon customers use Rubbermaid tubs but then you deal with possible theft. Contact your postmaster and request an official mileage mark from your mailbox.

    Jan 11, 2017
  • anon

    Sometimes my regular mail delivery comes late in the day after dark . This week at 5:45 one day. I live on a rural 2 way street without street lights or sidewalk and the mailbox is on the street . In our neighborhood we often deliver our mail to each other because mail is left in the wrong mailboxes . I am in my 70's and get nervous getting the mail at this hour.

    Nov 16, 2016
  • anon

    I have been receiving my mail between 530p and 6 pm. I am a widow of 79 yrs of age, the street is dark now that the time has changed. I hate to leave my mail out all night. What is wrong where as a few months ago I was getting my mail at 2-3pm? With the ice and snow coming soon, It will be difficult for me to go outside to get the mail not being able to see where I am going. Can you check into this for me. Thank you! Do you think I should call my postmaster?

    Nov 13, 2016
  • anon

    A few months ago the mail was "lighter" meaning there wasn't as much of it. Now with political mail, holiday mail, and the double if not triple or quadruple amount of packages. it takes longer to sort in the morning meaning carriers don't start until MUCH later which just starting later is one thing but then all the extra packages slows them down as well because it means they have to go to more peoples doors with packages. And unfortunately it will most likely get even later with snow/ice on the way.

    Nov 21, 2016
  • anon

    We have a handful of carriers that runtil our route. 2 are absolutely amazing. The third is lazy as all get out. We have a street side mail box and leave enough space for the mail truck to pull in. Every single time she is working she drives right passed. Doesn't even attempt to deliver. It's so frustrating because there is no where else to park. The other 2 ladies have no issue delivering. What can we do to make sure we get our mail?

    Nov 12, 2016
  • anon

    We don't get mail delivered until after 8:30 pm, if it gets delivered at all. If I am expected to do my job within certain hours, I think I could expect the same from someone who is making way more money than I am. I can see why the US Postal service is losing business.

    Oct 31, 2016
  • anon

    You are the reason I am quitting the post office. You have no idea what we do between getting the mail and casing the mail. I dont leave post office intil 11:00 to 12 pm I work until 8pm Don't lecture me or anyone else on work ethics You make me sick

    Nov 23, 2016
  • anon

    I posted this comment. Now I realise none of you can understand. What we need is a ride along program. You know like police officers give to civilians. So I will put in the suggestion to corporate offices. I really hope we can get a program in place. If so I challenge everyone to participate. Maybe then you can understand and appreciate your local postal workers.

    Jan 06, 2017
  • anon

    Hi Crystal. I appreciate the work you do; getting the mail is something I look forward to each day. What do you think needs to happen to ensure there is enough time in a day for a carrier to complete their route? I live in a major city in an apartment building with several hundred residents. Our USPS service has become spotty: one or two days per week no mail is delivered to our building. When it causes delays of tracked mail, the reasons for non-delivery are falsehoods like "business closed" or "mailbox blocked". It's getting to the point where I want to complain, but I also want to be sensitive to problems faced by employees like understaffing. P.S. I think your ride-along idea sounds great. I once toured a distribution facility and found it very informative.

    Feb 20, 2017
  • anon

    I have a package that says out for delivery and I still have not received any mail today and it is 9:40 at night. I more than a little upset with the post office on this one, I understand some routes were delayed due to damage from the hurricane but this side of town was not damaged and the mail has been getting later and later coming, That is just unacceptable,

    Oct 28, 2016
  • anon

    My fiance is a temporary city courier. She is very proud to be a government employee. She is from the Philippines and she is not a US citizen yet. The management and supervisors that work for the usps is mostly black and female in Dallas Texas. They talk to my girlfriend very disrespectful. And have a nasty attitude. Because she is a temporary city courier, she is sent to different post offices every day, and is given a different route everyday. It makes it very difficult to find the address and deliver the mail effectively. Plus they won't allow her to return to the office until she finishes with all the deliveries. Half of the time it's 8 - 8:30 pm before she finishes her route. In the areas of Dallas where she delivers. It is very dangerous to be there.. Drug dealers, hookers, thugs, and low life's.. It's not safe for an attractive woman to be out delivering mail after dark anywhere much less the getto of Dallas. I fear for her safety and well being. She has voice her concerns about the situation to her supervisor... And ask go send help to finish the route if it's getting dark. But they ignore her request for help. And insist she finish the work. The post office has cut wages for new and temporary hires. There's no insurance or benefits for them. And no defined probation period. She's been there for a year... And is still a temp. They really need to change their policy and consider the safety of the people who are working hard to deliver the mail. I understand the goal of the post office is to provide reasonable access to the mail. And I know they are trying new things to cut cost. I think twice a week delivery to each home is reasonable. This would reduce cost, and still provide reasonable access to the mail. It's not necessary to go to Every house and business in America every day. That is a waste of time and money. And it will allow the postal service to be more effective at their job...

    Oct 22, 2016
  • anon

    They can't cut mail delivery to twice. Day. Your gf wouldn't have a job if they did that. Also ppl have been temp employees for years before getting the chance to become regulars. It's how it is. She needs to leave the PO now and look for suitable employment. USPS isn't a great place to work.

    Dec 01, 2016
  • anon

    Last year our delivery route was turned to the last delivery of the day. This year mail has been getting here between 6:30 and 7 o'clock at night. We have large parcels, dark streets & long driveways. I've talk to the supervisor at the Lexington Ave. local postal office and he blames it on the election bulk. I informed him of our dark streets and how it is unsafe for the delivery personnel to deliver mail on the street. This change was supposed to be more efficient. I told the supervisor a more efficient delivery would be to put the last delivery at a gang box with a set of lighted apartments.

    Oct 17, 2016
  • anon

    My carrier delivers mail to the businesses across the street every day between 10 & 10:30 am, often parking at a convenience store & going inside for a break. He then leaves the businesses to deliver mail to the rest of the neighborhood. He doesn't come back to deliver my mail until between 5:30 & 6:00pm. When I asked him why, he said it was so he "didn't have to turn around." ??? Does USPS have a policy of priority for business clients above private US citizens? He drives past my house, turning into the businesses but, does't bring my mail at the same time so he doesn't have to turn around. This seems very inappropriate & designed by the carrier to meet some personal schedule or needs. Who can I talk to about this?

    Oct 17, 2016

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