Operating During the COVID-19 Pandemic
The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.
The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.
We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.
For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.
Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.
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I have spent hours upon hours trying to get the local Post Office to deliver my packages with medical supplies to my house that will not fit into my post box located 4/10ths of a mile from my house. The carrier will not discuss any other options And the PO are adamant about this is total up to her according g to USPS Policy. I am unable to drive the tree miles into town and expose myself to the COVID-19 pandemic.
I am single and have no family or friends to retrieve the deliveries and none of the practical alternate suggestions have even been considered.
My life is being compromised by insensitive, ignorant, neglect and abuse of my situation.
I am exhausted and stressed... this too is having an immediate concern as it is eating away at my life expectancy.
--I assume you've ordered supplies delivered to avoid going out. If FedEx & UPS deliver to your rural door they can also deliver your med this way. Possibly since it's not refrigerated your med is sent by the same pharmacy that sends pills [the 3 month supply that never comes quickly]. Sometimes there's 1 location in the US that sends pills/non-refrig., depending how close you live overnight may not be possible, or even giving you a specific day. But UPS/FedEx even now is a few days & *they would deliver to your door*.
These mega pharmacies that do the 3month of pills *always* use bulk rate USPS for cheap$. BUT call them. USPS policy is not changing. Get your pharmacy to send it FedEx or UPS [whatever delivers to your door]. Tell the pharmacy it sits on the hot truck, it's summer, they don't deliver so it returns to PO, you then have to make a trip to town, it could be a day/days. Clearly inform them 'The Medication May Not Be Safe In A Hot Truck My Doctor May Not Allow Me To Accept IT." I guarantee they have delivery conf. on $8K of med. NOT signature required [that's lots more expensive] but the cheap delivery conf. that USPS sometimes includes with package fee. So if you've had to drive into town before, they can clearly see there has been a delay for you to receive all your prior med.
SADLY, the pharm. may not be concerned of your trouble or danger from COVID19 getting to town to pick up your med. But they WILL be concerned if the med could be ruined, your ins. would not pay them & they might have to lose money. That usually gets results, they should start using FedEx/UPS.
++no disrespect to USPS on the policy or leaving it up to the driver-their routes are huge, they don't have time normally as the # of homes is based on mailbox only, customers don't wear masks so it's unacceptably dangerous, and they don't know if your dog thinks they're a bad guy. We had to get our mail at the PO for weeks b/c our jerk neighbor parked on the street in front of our mailbox [to leave his mailbox clear]. The PO could do nothing, the driver wasn't supposed to even try to get out to deliver. They said they couldn't prove whose car it was, & police non-emergency also didn't help. Dad had to dig up the mailbox [it was rooted in a huge chunk of concrete & a 4 inch deck post] w/a garden shovel & move it to a place a car couldn't fit to park. I don't blame the PO, it's best they not get involved, the same neighbor harassed the cable co. about us.
It's USPS employees.
All you have to do is say on your website that you don't 'track' international packages that are less than 4lbs because you've got too much mail and not enough personnel. Reasonable people understand. We also need an official statement saying the mail delivery will now be 4 to 6 weeks so be patient and it will come. Again, reasonable people understand.
Instead, you choose to lie to our customers and that just ain't right.
I as well am having trouble with delayed international parcels.
Several packages have been sent from PHX, AZ to me here in Croatia end of MARCH.
Tracking stops with their „departure“ at LAX in April.
Should I even still expect them?
I understand COVID puts a strain on operations but this seems..out of control.
Please advise.
Many thanks.
Before opening an USPS mail delivered, my wife advises that it must be in quarantine for 7 days before it can be opened. She was told that by a TV directive re: COVID-19.
Does that advice still hold true?