The 2013 holiday season turned out to be a particularly eventful one for e-tailers and the shippers that deliver all those packages to your door.

Factors like fewer than average shopping days between Thanksgiving and Christmas and an increasing comfort level with online buying helped push holiday e-commerce up significantly. In fact, demand exceeded expectations and stressed shippers’ capacity, causing some late deliveries of their goods.  

Package delivery is clearly a growth industry and the Postal Service expects its piece of that business to rise 6 to 7 percent annually through fiscal year 2017. But is the Postal Service ready for all these packages? Can it meet the growing demand, or is it hampered by a delivery infrastructure that is largely geared toward letters and flats? We recently took a look at the issue and the results were mixed.

Our audit report, Readiness for Package Growth – Delivery Operations, found the Postal Service has done a good job of managing package growth in terms of mail volume and workhours. But it could make some changes to better handle future increases. For example, to-the-door delivery works well but curbside mailboxes were primarily designed for letters, flats, and small parcels, and they can’t easily accommodate multiple or large packages. We suggested the Postal Service look at modifying cluster boxes to accommodate more packages.

We also encouraged the Postal Service to explore investing in shelving space on delivery vehicles to accommodate packages and to continue to develop an advanced dynamic routing system. Dynamic routing analyzes individual addresses to tell the carrier how to get to them more quickly. The tool takes into consideration things like traffic congestion and left-hand turns, both of which can eat up time and fuel. These and other steps outlined in the report should help the Postal Service expand services and increase revenue to meet growing customer demand.

So, what was your experience over the holidays? Were you among the many Americans who bought more gifts online than in previous years? Were your delivery services reliable or did any part of the experience discourage you from future online buying? What changes would you like to see in delivery and returns?

Comments (65)

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  • anon

    I have been on hold for the last 60 minutes trying to get assistance from the United States Postal Service about a misdelivery of a package that never made it to my Community Box Unit. I cannot believe that our postal system is so unorganized. I just had to make this comment to someone in this system.

    Feb 02, 2016
  • anon

    Waldorf, MD Post Office service always has some sort of problems with delivery in the Hampsire neighborhood. As recently as this week, I have been waiting for mail and packages. Even though we recently had snow and I cleared away the mailbox, the carrier is using the excuse of the mailbox being not accessible. Mind you, the tracking shows it out for delivery. I have not received mail for the last two days although I have seen the carrier driving around the neighborhood in his truck. When you try to call the Waldorf PO, nobody picks up the phone. It had always been one thing or another with this branch and I'm fed up. Something needs to be done with this carrier and/or his manager!!!!

    Jan 28, 2016
  • anon

    Why is my package still at ISC New york new york. It has been there since Dec 17,2015 according to tracking. #LS36503917CN.

    Dec 23, 2015
  • anon

    Family member shipped a perishable item 12/21 for next day delivery. Chicago to NY. Paid $45 NO PACKAGE today is the 23rd. No tracking updates, no one knows where the package is. I shipped packages to Chicago and MI over weekend priority 2-3 day, they got their stuff. What could go wrong with something to arrive overnight. Why is the tracking not updated better. What an utter disappointment. My delivery is probably ruined now as it's perishable. What a shame doing business with USPS.

    Dec 23, 2015
  • anon

    It is mind-blowing that the USPS is still operating. Nothing, NOTHING, but headaches. Showing my packages delivered, but not. Horrible, horrible, horrible customer service. Avoid like the plague. Is it really that difficult to deliver mail? If so, hire more workers. Can't afford to? Then you are in the wrong line of business. Now, I understand that the USPS is obsolete, but if you can't do the job, don't say you can.

    Dec 11, 2015
  • anon

    I want to know why my open enrollment package that was post marked 22 October in Atlanta didn't arrive in Minot ND until 5 December a day after open enrollment ended.

    Dec 11, 2015
  • anon

    Delivery was attempted on a registered mail package for me, but I wasn't home that day. So I got the little slip where it says to schedule a re-delivery. I called the post office instead and told them I want to schedule a re-delivery. I was told that the post office does not attempt to redeliver packages. I asked them why there is such a form then, a form for re-delivery. He did not answer. I went to the post office, and the postal worker had forged his initials showing a second delivery attempt had been made when no such thing happened. I will ship via UPS and FedEx from now on and I can understand why this bunch of monkeys called the USPS loses billions each year.

    Dec 07, 2015
  • anon

    My aunt sent a parcel of really precious stuff, but on its way from Ukraine to Oregon, US, it got lost, as tracking showed, in New York. She got $200 back for transporting, but the contents' price was much higher. It's been about three months since. I think UPS or FEDEX are better.

    Dec 06, 2015
  • anon

    I sent a certified letter to Social Security Oct 27 2015 it was to be delivered Oct 30 2015. As of 10:33 AM November 8th 2015 it does not show as delivered. The rules say wait 30 days for a refund? Why such a long wait? This is something that I will remember when I ship my next letter or package and use UPS when I it needs to be delivered and on time. I do not want to as advised on the USPS find the nearest post office to the delivery address to find where my application to Social Security is and call them that is not good customer service . It is one reason people are no longer using USPS. My receipt # 70151730000138729417.

    Nov 09, 2015
  • anon

    I called up and let them know my package has been lost. It is only 7 miles from the post office from my place but it some how failed to deliver the item. not once but couple times in a short period of time at the same office. I am assuming there are people who taking advantage of international package knowing that no one would complain. WRONG! I will do something about this!

    Nov 04, 2015
  • anon

    Post office is the worst. Last 4 packages ordered post a delivery date then the date comes and goes,with no package. How am I supposed to run a business when the PO always delivers my orders 4-7 days late and then can not even tell me where it is. Right now I'm waiting 96 hours past the expected delivery date for an 2 day priority order. It is only a 4 hour drive from shipper. Are they using oxen carts to transport the mail now

    Oct 23, 2015
  • anon

    USPS is THE WORSE Postal "Service" I have ever used in the 6 countries I have lived in. It would be impossible to detail all of the idiotic and moronic and systemic failures of USPS but I will tell you IF you care then DO SOMETHING!! Of course that will NEVER happen as the Postal Union will never allow any employee to be fired for theft or incompetence. I addressed a package to Ecuador and the moron at USPS in Phoenix sent it to Equatorial Guinea...when I tried to get it intercepted the horrible people who staff the USPS office REFUSED to help me, stonewalled me, scowled at me and laughed at me. Your office is a joke, USPS is a disgrace and I will pay ten times the price to use DHL or Fedex. You are the most dishonorable collection of people I have ever had the misfortune to deal with.

    Jun 30, 2015
  • anon

    I called up the local post office to have a package re- delivered but not only did he or she not delivered the but he did not the mail at all why ?

    May 18, 2015
  • anon

    I am losing faith in USPS deliveries as it is becoming commonplace to find tracking numbers listed as "delivered to or at mailbox" which were NEVER delivered. I am told by the carriers that there are other homes with the same house number on them on different streets which is likely causing the problem. WHAT? It costs significant money and time for business owners. There is a true cost. To answer the question of whether or not I find the service reliable, the answer is less and less so. Online buying is being discouraged to the point that I will be willing to pay for commercial carriers to deliver my business supplies because the cost of doing so is cheaper than the time and money I'm losing now.

    Mar 21, 2015
  • anon

    m from saudi arabia..I got one parcel was returned to sender due to some typo error on the building number...and I requested for the redelivery ..they usps scheduled.on the 2nd of march but until now I havent received the item...I.send a lot on the emails on.the customer service but until now answer from them..And As.of this.moment I dont know whereabout if my parcel....please.help.me

    Mar 17, 2015
  • anon

    It is March 2015. The USPS itself told me with all the kindness in the world that 1st Class Parcel Post simply does not give a hoot in outer space. They'll get your package to you, yeah, right, whenever the lazy bones decides to throw it into a delivery truck. IF he decides to put it in--and then you can depend on it being stuck at your nearest major sorting hub for nearly a week. But I think we need to look at a couple of things: 1) Lazy senders who want to pay 50 cents and expect three-day delivery. 2) Idiots (cheapskates) who forgot Priority thus sending it spiraling down the john. 3) People who still think the letter carriers read and hand-sort every piece of mail on the route when they barely know where they are and mail is pre-sorted before they get in to work. 4) Anyone ever heard of UPS? They don't break or lose stuff any more often than USPS.

    Mar 16, 2015
  • anon

    I had a package shipped from Lawersonville, GA to Bladenboro, NC priority 2-day delivery the package was right on schedule until its departure from the Fayetteville, NC USPS in which it has been in transit for 2 days now, I have called my local USPS and asked if they had received the package and maybe it was misplaced there is no reason that my package should still be in transit when it left the facility at 4:58 am 2 days ago and it is only a 45 min drive from where I actually live and the local office has had 5 truck deliveries since it's departure, I am getting increasingly upset about this matter if I can receive a package from Japan in 3 days why can't I receive this very important package that was mailed alot closer in a reasonable time frame, I needed the package by today for a business conference and now I am just stuck the local office offers no help in trying to hell me locate the package at all.

    Feb 13, 2015
  • anon

    Hello, Thank you for contacting our offices and we truly apologize for the inconveniences that you have experienced so far. The role of the USPS Office of Inspector General is to investigate waste, theft, fraud and abuse within the Postal Service (USPS). Please contact your local Postal Service Consumer Affairs office at (704) 424-4422 or (404) 765-7702, so they can look further into this matter for you. As well, if you still would like to file a complaint with our offices, you can do so on our hotline at www.uspsoig.gov/form/new-complaint-form and we can forward your issue to the appropriate department.

    Feb 17, 2015
  • anon

    I am having same issue with Fayetteville right now. Package was mailed from Greenville NC to me in Southport NC. It has been stuck in Fayetteville for 4 days and twice a day it gets scanned that it is "departed Fayetteville." WTF could be going on? How does it keep getting scanned that it left and yet never leaves? Is Fayetteville known for hiring criminals?

    Dec 10, 2015
  • anon

    Pre holiday I had an issue of receiving four different neighbor's mailings to my physical box while also missing personal mail important to me as my title of my vehicle, still missing as of this date. I've phoned the USPS, sharing with the that we're experiencing many new mail carriers on our route and that the mails are beings placed within the wrong boxes and or not delivered at all. The USPS has given me up to this date three different Case Numbers, sharing with me that an individual shall call me Monday to discuss. Many a Monday's later, three Case Numbers and another item lost as of yesterday that the Tracking Number say's delivered I'm still waiting upon some answers. Please help, please please help. Thank You!

    Jan 11, 2015
  • anon

    Hello Eddie, We thank you for contacting our offices and we apologize for this inconvenience. In order for our offices to begin looking into this matter, please file a complaint online at https://www.uspsoig.gov/form/new-complaint-form. As well, if you provide us with your postal code we can give you the contact information for local USPS Consumer Affairs Office.

    Jan 12, 2015
  • anon

    Hello Greg, Thank you for contacting our offices. Please call and file a complaint with the Houston office for the U.S. Postal Service Office of Consumer Affairs at (713) 226-3442 so they can look into this matter further.

    Jan 06, 2015
  • anon

    A friend mailed a package to me on November 29th from a UPS Store and sent US Mail. The zip code was wrong. It was 77008 instead of 77088. At least its all in Houston. The problem being that it was sent 1st class mail and thus no tracking number. I have called both local post offices numerous times since December 10th. Each time I was told it should be rerouted within the next couple of days through the central processing facility. When I asked for the number to the central processing facility, I was told that I could only call the local post office where it should be sent and ask them to be on the lookout for it. Just be patient since its the holiday season and we're very busy. This is quite frustrating since the two post offices are probably withing 20 miles of each other. If someone could just tell be where in the city of Houston it might be, I will be happy to drive there to get it myself.

    Jan 05, 2015
  • anon

    I have a package caught in a black hole in Raleigh, NC. It has the wrong zip code. The campground I'm staying in made a typo on their literature so I gave my shipper the wrong zip. I've been getting tracking updates every day. It's a 3 day priority mail package and it's been 14 days. The last 11 days it has been tracking every day as "Leaving Raleigh" with the new date and aa new time so it's getting scanned but every day it is leaving Raleigh but it never actually leaves Raleigh. I have finally had a really responsive customer service person, Deborah, and she said she will get to the bottom of it. She gave me a case # hq121006915. She gives me confidence it will be fixed but I am leaving the area on Wednesday morning, 1/7/2015 so if it doesn't come by then I don't know what I can do. This is a package of forwarded mail and it includes a couple of my prescription medicine refills. I hope it works out. Eric

    Jan 03, 2015
  • anon

    HOOO RAAAYY! My package is being sorted at the local PO and should be here today or tomorrow. 17 days for priority 3 day mail but it WAS NOT the post office fault because of the wrong zip bit I do think the amount of time should still have been much less but for now.... HHOOOOO RAAAAY! Eric

    Jan 05, 2015
  • anon

    I have filled out the form and waiting as I always have to wait. I am beyond fed up. The number they transferred my to is same number I have called and still waiting a call back.

    Dec 26, 2014
  • anon

    Jennifer, I send a message to the email you provided with further information regarding your complaint. Thank you, OIG Blog Moderator

    Dec 26, 2014
  • anon

    My post office on Pickett Street in Alexandria, VA keeps claiming no one is home - (I have an all day nanny) and my husband is off Mon & Tues) or claim they deliver packages and don't For over 2 years every month I have anywhere from 1-4 problems with them. They never return calls or claim they don't have a package at the office even after I get several notices saying its available for pick up. This past week they lost 2 packages. There is no excuse. At this point seems to me they don't do their job and go off sleeping somewhere or steal the packages. No one does a thing even after filing numerous complaints. WHole office needs to be fired.

    Dec 26, 2014
  • anon

    Jennifer, Please file a complaint with our Hotline regarding this matter. You can do so at https://www.uspsoig.gov/form/new-complaint-form or by calling 1-888-877-7644. Thank you, OIG Blog Moderator

    Dec 26, 2014
  • anon

    I'd like someone to explain this to me. I live in Brookings. I brought packages to a local drug store on Saturday, the 20th, and dropped them off around 3 in the afternoon. I paid for Priority Mail (not PM Express), and the expected delivery date on all 4 packages was Monday. Not surprisingly, all but one are apparently still sitting here in Brookings. But 2 of them show this on the tracking info: December 22, 2014 , 12:01 am Acceptance BROOKINGS, SD 57006 Your item was accepted at 12:01 am on December 22, 2014 in BROOKINGS, SD 57006. Information, if available, is updated periodically throughout the day. Please check again later. December 20, 2014 , 7:17 pm Arrived at USPS Origin Facility . SIOUX FALLS, SD 57104 I have called twice and chatted online with customer service reps, and no one can tell me why these items are all sitting in Brookings, though they were apparently sent to Sioux Falls the same day I dropped them off. I made it a point to get gifts for my parents and sisters mailed by the suggested Dec. 20th deadline, in the hopes that they'd receive them BEFORE Christmas. Now delivery is showing the day after Christmas, which normally wouldn't be a big deal, but it's now very likely that the bread and cookies I made as gifts will be stale or otherwise not good. According to your own Priority Mail map, my area is only supposed to take 2 days, possibly 3. Even if I accept that my packages sat somewhere for 2 days before being mailed, they should still be delivered on Christmas Eve, assuming they left Brookings yesterday (which they have not yet, according to the tracking info online). Next year, I will spend the extra money for UPS, and not rely on the post office.

    Dec 23, 2014
  • anon

    Rachel, I hear you loud and clear. This year I have had 3 packages sent from my local Post Office by Priority Mail. Each and every one of them took between 5 to 7 days for delivery to the recipient. I have complained by phone to the Post Office General's office, I have sent an email request for a refund (with detailed information as they request) and I have never heard a thing back; NOT EVEN A PHONE CALL!!! Now whenever possible, I will use UPS. Unfortunately, when you send something in a "ready post envelope, you have no choice but to use the local post office; that is why I sent it Priority this time; it was to have arrived on Dec. 22nd and as of the 24th is it still sitting in Fayetteville, NC - And the post office wonders why they are losing customers and money.

    Dec 24, 2014
  • anon

    Rachel, I sent a message to the email you provided with the number to the Sioux Falls USPS Office of Consumer Affairs. This situation would best be handled by their office. Thank you for your comment. OIG Blog Moderator

    Dec 23, 2014
  • anon

    What USPS needs to do is to bring back moral and good service to their employees. It used to be very good and they were proud of their excellent service. I just got a delivery notice stating that nobody was home. At the time, 5 people were home, which meant that the guy was lazy enough not to ring the bell. If I pay to get an item delivered to my door step and the mailman doesn't do that, that's the same as being robbed. Now I have to spend my money and time to finish his/her job. This is the US and we are better than that. Shame on you!

    Dec 14, 2014
  • anon

    Hello Will, We are sorry to hear about this occurrence. If you could please file a complaint online at https://www.uspsoig.gov/form/new-complaint-form, it will provide our offices with the critical information needed to look into this matter. Thank you. U.S. Postal Service Office of Inspector General

    Dec 15, 2014
  • anon

    Audubon postal office is not professional loses mail delivers us others mail and needs to be looked at

    Dec 13, 2014
  • anon

    Please file a complaint with our offices online at https://www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look into a matter such as this. Thank you. U.S. Postal Service Office of Inspector General

    Dec 15, 2014
  • anon

    I have repeatedly had packages not show tracking information after shipped. I have even had Pre-shipping information show in tracking after the item was shipped two days after shipping like it wasn't even in the system yet! Packages have even been delivered before tracking shows up and many times the day its being delivered it tracks! The USPS you would think after all the years they have been doing this would be the ones to envy as time has been a learning lesson! NOPE not so, if anything every time the USPS changes something anything to supposedly make it better,the whole system goes crazy! What good is tracking that we can't track?! What good does it do to pay for services repeatedly that USPS can' deliver on?! I think it's time to privatize the USPS and save the tax payers a lot of money!

    Sep 19, 2014
  • anon

    When I dropped my package off at my local post office, care was used in handling my package by the postal employee. The employee carefully picked up the package and carefully placed it down. Whenever I received packages from my postal employee, care is used in handling my packages. They are never thrown to the ground or tossed for me to catch. I assumed that care would always be utilized whenever a package is handled and at any point from drop off to its destination point. My package WAS packaged properly for normal postal handling. I had two separate boxes inside of a third box for God's sake. Not only did I package both antique roll boxes well in separate boxes for normal postal handling, but I also placed both of the separate packages in another box. I did this for the unseen factor of possible mishandling. Unfortunately, both antique roll boxes were damaged and at the same exact spot. I specifically remember rotating the two inside packages so that they were not in the same orientation. As a result, each handle would be at opposite ends of the outer box. For both roll boxes to be damaged signifies that BOTH ENDS of the package had to have some type of trauma. Somehow between drop off and delivery the roll boxes were damaged and can't be replaced due to the rarity of the two boxes. The person that paid $1,000 for these expected them to arrive in the same condition as I packed them, as did I. That's why I had it insured for what they paid for it in case it didn't arrive as I packaged them up. Nowhere have I seen just how the postal system handles packages behind closed doors. So how am I to know just how much bubble wrap I need to use? I used a system inside of another system for double protection of my precious antique. Now, it is not as precious and my customer is upset with the damage as I am. My customer said he thinks it can be somewhat fixed for $300. That's all I was asking for, even though it was insured for more, and it was denied. I appealed and it was denied again. Recently, I used Fedex to ship an antique crock and didn't place any insurance on it. It was broke in transit. I started a claim not knowing if anything would be covered. They paid for the item and also the shipping costs. Now THAT is what I call service.

    Jul 17, 2014
  • anon

    I'M SURPRISED I'M EVEN BOTHERING TO POST THIS BUT I'M SO FRUSTRATED I JUST HAVE TO. NEXT STEP WITH BE A LETTER TO THE POSTMASTER GENERAL...I SHIP USING THE FLAT RATE, I DO SO AT LEAST TWICE A MONTH SOMETIMES MORE. MY PACKAGES ARE LATE MOST OF THE TIME, OR THEY DONT GET PICKED UP AT ALL. I HAVE TO LEAVE MY OFFICE AT THE END OF THE DAY AND DRIVE TO THE POST OFFICE TO DROP OFF (ISN'T THAT THEIR JOB?, I MEAN, I DID GO ON LINE AND SCHEDULE IT AND PAY FOR IT SO...)I'VE ASKED FOR SOMEONE TO CONTACT ME WHEN I'VE HAD THIS PROBLEM BUT OF COURSE, THEY WAIT 3-4 DAYS TO CALL BACK, MEANING THEYRE HOPING IT DELIVERS BEFORE THEY CALL. IN THE LAST 2 WEEKS THEY FAILED TO DELIVER ONCE - TOOK 5 DAYS INSTEAD OF 2 AND MOST OF THAT TIME NO ONE SEEMED TO KNOW WHERE MY PACKAGE WAS LOCATED. THEN LESS THAN A WEEK LATER THEY FAILED TO PICK UP THE BOX I SCHEDULED IT 8AM. LOSING MY PATIENCE, TIRED OF PAYING TO BE DISAPPOINTED, WHAT GOOD IS A GOOD DEAL IF THE SERVICE I ASK FOR IS NOT PROVIDED?? ONLINE IS MUCH BETTER BUT I CAN'T HANDLE IT THAT WAY, JUST BECAUSE I NEED THE USPS DOESN'T MEAN THEY SHOULD TREAT ME THIS WAY AND IF IT'S MY ATTITUDE THAT'S A PROBLEM, HOW WOULD YOU REACT WITH CONSTANT SERVICE FAILURES AND LACK OF CARING? MAKES NO DIFFERENCE TO THEM.

    Jul 14, 2014
  • anon

    Same old bologna. I have a tracking number. AS usual my package ( now waiting 3 months ) has a valid tracking number. The post office says it went back to the shipper. The shipper says it did not, the post office is of ZERO help. they claim the tracking number i gave them is NO GOOD. Which is funny cause I seem to have no problem tracking it myself. My package ( which of course i paid good money for ) is lost somewhere. The post office stands behind the ( bad tracking number ) ... which is complete crap. Time for a whole new system. Seems like they NEVER lose a power bill.... but when its something of value now all of a sudden its a problem.

    Jul 09, 2014
  • anon

    Amen to that!!!!!!!!

    Feb 16, 2015
  • anon

    Insurance problem: On 4/10/14 I sold an item on line for $200.00 (which should establish the current value) and shipped it Priority mail and paid additional for insurance. I was notified a few days later that the item was broken in transit. I submitted an insurance claim on line on 4/13/14, and the claim was approved on 4/29/14. I received a letter and a check a few days later from USPS. Stating that my claim had been approved, it said "However, it has been paid at a lesser amount" a check was enclosed for $100.00. No explanation of why only half of my claim was paid. I submitted an appeal on line on 5/2/14, over a month has past and have still heard nothing from them about the appeal. I tried calling the number given on line to check the status of the appeal 3 calls were made, the first one said the expected wait time was over 88 minutes, the shortest time stated of the 3 calls was 74 minutes. I am at my wits end trying to get this problem resolved, you purchase their product in good faith and get very poor service. I am sending a note to my House & Congress representatives today in hopes they will be able to help, However I doubt it.

    Jun 03, 2014
  • anon

    My brother just received a box that was mailed to me in Seattle on December 12th Priority mail returned to him crushed and "not claimed", although we never found a slip in our mailbox telling us to claim it. A relative who lives in a suburb near here just posted a photo of a crushed Priority mail Christmas present that she received this week. Coincidence? I don't think so...

    Mar 22, 2014
  • anon

    Post Person & post office in O Fallon, MO 63366 refuses to deliver my certified or registered mail. They leave sorry we missed you card - I have signed the back of the card and put it back in my mail box, the next day they just tossed the junk mail on top of the card. I requested several times for redelivery, I get a new date and still I don not receive it. I have complained to the post office carrier supervisor. She stated that the post person said that I answer my door in my underwear (this is not true- I answered the door one time when they knocked & I had just got out of the shower - I HAD A BATH WRAP ON!- the other times I had swim trunks on! I was informed that they did not need to deliver my mail because I did not have a shirt on. (I guess they go blind during the summer) I informed them that I am disabled and that there is no way for me to get to the post office to pick up my mail ( SO MUCH FOR MY RIGHT OF ACCESSIBILITY.) I was to have a re-delivery of my mail today 03/07/2014 & I got dressed up in shirt & pants and waited- the post person did not deliver my mail!

    Mar 07, 2014
  • anon

    I have had packages and mail delivered to my neighbors. I even had one package shown as delivered on the USPS website, but it wasn't delivered until the next afternoon. I have had another package where the website showed out for delivery when it wasn't delivered that day. The next day the status was unable to deliver as addressed, it was delivered the same day. Not a week goes by that I will not get someone else's mail. I have even received mail that should have been delivered to my doctor's office which is no where near my home. But, today was the kicker. I sent a letter certified mail on 2/14/14. My receipt shows an estimated delivery date of 2/18, but the letter didn't arrive until 2/18/14. Two weeks to deliver a letter that I could have delivered myself in less than 2 hours. Yes, 2 hours. I live in Waldorf, MD and the letter was only going to Baltimore, MD which is less than 2 hrs away. When I saw the tracking, I was amazed. The letter went from Waldorf to 2 other cities before it got to Baltimore. Then from Baltimore back through another city before coming back Waldorf. It then went back through the 2 other cities before getting back to Baltimore to be delivered 2 weeks after I mailed it. That's crazy.

    Mar 02, 2014
  • anon

    Update: Mosinee wisconsin residents alert: This site is a pro-postal forum and is run and therefore moderated by the united states post office a federal government entity . please stick with this non-bias site -----> http://www.uspspostoffices.com/wi/mosinee/mosinee blog which is moderated for virus and bad language with a non-opinionated ethical approach which constitutes america's first ammendment rights of freedom of speach.

    Feb 22, 2014
  • anon

    The claims department with USPS is incompetent and appear to be overworked already. If they can't handle the business they do have without such a higher number of claims, how can they take on more. For my whole saga see: http://www.reddit.com/r/pissed/comments/1uerum/dear_usps_your_claims_process_sucks_or_why_you/ The letter I am sending today after yet another form letter showing a complete lack of review and understanding of my actual claim: https://docs.google.com/document/d/1aHF2kjG-jB-gIIKWgBKnAiaRITURI-EwXyw5CP7FCSs/edit

    Feb 20, 2014
  • anon

    Our concern is the late evening delivery of our mail. We had noticed the mail carrier out delivering mail around 9:00 pm a few nights. Another concern is the online tracking. According to the online tracking, my parcel was out for delivery at 8:00 am on Thursday morning. The attempt to deliver was made Friday night at 8:00 pm. This is 36 hours after telling me that my parcel is out for delivery. This is very frustrating when the USPS cannot be relied upon anymore.

    Feb 15, 2014
  • anon

    I have had multiple issues with USPS not making an effort to deliver my items.Several times i checked online for status updates and was told notice was left at door because nobody was home.Both times i was home all day and nobody rang the doorbell or knocked.I ordered another item and it is stuck on Electronic Shipping Info Received for the last week.Never was scanned and i have no idea where it's at.I contacted them by e-mail yesterday and am still waiting for a reply.Could be days before i find out what happened to the item i ordered.I will never order anything by USPS again.I get the feeling that the post office is filled with lazy people that would rather sit and do nothing than put forth the effort to work.Maybe that is why my mail does not get delivered until 6:30 at night.The USPS needs to start firing people that are lazy.There are plenty of people out of work that care about doing a good job.

    Feb 12, 2014
  • anon

    The costs increase and the service deteriorates! You tout two day Priority Mail service for many areas and then it takes four to eight days o arrive without weather problems. First Class packages and flats are even worse, with some taking close to two weeks to reach their destination. You proclaim better scanning for tracking? Not so here in the Carlsbad/San Diego area. Our local Post Office fails to scan many packages on pickup and then fails to scan at the PO before the package goes out. 4 out of 5 packages picked up on January 27 were not scanned; one still remains totally unsxcanned over 21 hours after being picked up. Interim scanning is terrible and often we have no idea where a package is for four or five days ubtil it is delivered. Sometimes there is no delivery scan so we don't even know if the package was delivered at all without calling the recipient. On an incoming package, the local Post Office had it out for delivery for two days erroneously and if my spouse had not called, it would have remained on the same metrry-go-round and out for delivery on the wrong route again. The "supervisor" found it was in the "wrong bin" and told her to come in to get it or it would be put in the correct place for next day delivery. Interesting that the tracking was revised so the "out for delivery" disappeared as not to make the local PO look stupid. Nice covering someones backside? Why can FedEx and UPS do a better job on many packages and deliver on time than the USPS? And in many cases for less money? Sadly, we will have to move to their services if we can't rely on the Postal Service. Get rid of the dead wood and get moving. Just because you have warm bodies at the Post Office does NOT mean they are doing their job!

    Jan 28, 2014

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