The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (278)

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  • anon

    I could explain 3-4 times in the past year alone that I have had issues with the post office service. In the midst of an election I have been evaluating my political stance. In regards to the US postal service I am libertarian... If you can't do the job, don't do it at all! I would like to ship through UPS, Fedex, DHL or even a kid on a bicycle rather than have the only option of USPS which often happens to this today.

    Sep 30, 2016
  • anon

    I don't use USPS but when I'm on the receiving end it is a true nightmare. It is so bad I am just grateful to receive my package or post whenever it gets here. It is scary to me that USPS still exists.

    Sep 30, 2016
  • anon

    Money talks...if you don't like the service, don't use it or use as little as possible. Leading to>>> Lost revenue, higher prices, charges comparable to UPS or FedEx, lost customers, USPS employee layoff and departmental collapse.

    Sep 29, 2016
  • anon

    I've now lived in NYC for 2 years and have not had 1 positive experience with USPS. Every single time i order a package it shows that there was an attempted delivery and a notice was left. Guess what? I haven't seen 1 of these notices and i work from home so i think i would know if someone came by. I call the main USPS line and even though they say estimated time 15 minutes, i waited on hold for over 45 minutes before i gave up. My post office line also never answers the phone which i see everyone on this board has an issue with. This post office is the HighBridge, NY office which is filled with the laziest people imaginable.

    Sep 28, 2016
  • anon

    Since the beginning of the year, i have missed receiving mortgage statements, bank statements, dr. bills, power bills, all for at least 6 months or longer. I've complained to Authur, in b'ham, al. to no avail. Someone or one's are not doing their job!!!

    Sep 28, 2016
  • anon

    Please fix your "Missing Mail" search request !! it only gives you a "Error: 400 - Bad Request. Please try again in a couple minutes.", every time ! What is the point of having this feature??

    Sep 27, 2016
  • anon

    Can something be done about a post office that never answers its phone? Castaic, CA. Google Reviews shows I'm not the only one encountering this issue. How can they be held accountable for this? Or is it acceptable? Thank you.

    Sep 26, 2016
  • anon

    I noticed that a response here said that we can file a complaint with our local post office if we have an issue. That would be a great option -- if it were possible to figure out how to do that. I can't even get my post office to answer the phone.

    Sep 26, 2016
  • anon

    We have four different post office locations in and near my city - Santa Clarita, Castaic, Canyon Country, and Valencia CA - and I consistently encounter terse, unhelpful, argumentative, condescending, uncooperative, belittling and basically rude employees at the counter. I even once had an employee throw a receipt at me as I was walking away after I left it on the counter by accident. I just now had a clerk at the Canyon Country, CA, location hang up on me mid-sentence as I was asking a question about speaking to the supervisor about the lost and found. She said there was a long line and she didn't have time for me. How does she have a job? I spoke to two different employees recently -- one in Castaic, CA, and one in Valencia, CA -- about an oversized box that the USPS website says can be shipped Retail Ground. Not only did they refuse to ship it, saying it was too big, they greeted me with "I can't ship that." No hello, no "how may I help you." They looked at the box and snapped at me. Basically saying, "get that out of here." Neither believed me that the USPS website ships Retail Ground. I had to look it up on my phone and show them. Even then, they refused. Thankfully, other customers were nice to me and helped me move the box back to my car. It's very clear from these experiences that the attitudes of these employees reflect an overall lack of interest in being professional or even having basic courtesy. I use UPS and FedEx as much as possible. Unfortunately, I ship small items via Etsy and must use USPS once in awhile. Thankfully, however, this doesn't require going to a post office. The USPS displays the very worst aspect of federal agency shortcomings -- secure jobs with no accountability. The belief that they can speak to any customer however they choose to and get away with it is not unfounded. It's completely true. Until that changes, the USPS will maintain its reputation as having inexcusably unprofessional customer service and will continue to lose millions of dollars at taxpayer expense. Why would it be my first choice to mail packages? Or anyone's? I can assure you, it isn't.

    Sep 26, 2016
  • anon

    The automated phone system is way too cumbersome. Endless repeats, should be much easier to reach a human that you can explain your problem to.

    Sep 26, 2016
  • anon

    These people are so slow that even Kmart would fire them.

    Sep 24, 2016
  • anon

    I depend on weekly on time deliveries of sensitive materials. Each welek my parcel is sent out on Wed from Tampa FL and arrives here in north MS to no later than 3pm. However lately on a few occasions my parcel just sits in Florida for up to one day before it is transported 800mi, a 12 hour drive in the case of the late package I desperately need it took 30 hours to get to the Memphis hub where it has sat inactive for 13 hours. What is wrong with you people? This lack of service efficiency is disgraceful. For a government agency that appeals to the public as a renewed reliable and consistent service we can count on, I'm my opinion your capability to actually perform your one task is at best questionable and needs to be shut down and rebooted as a private enterprise or pull yourselves together and do your job right as it needs to be done. Over all the years with the dozens of late or mail, misdelivered and damaged plus a dozen other failures I've not once ever received a refund or even an apology or acknowledgement of their being at fault. USPS- you wonder why people dislike you so much? These are some of the reasons why.

    Sep 24, 2016
  • anon

    I watched the mailman deliver to our condo boxes from my window. When he was done I found a "we missed you" note for a certified letter. Clearly he made no attempt to deliver. I have no idea where to complain since all phone numbers are automated system. I tried to request a rediscovery but the tracking # is illegible.

    Sep 23, 2016
  • anon

    The mail service in my entire neighborhood from USPS is terrible. We constantly have lost mail and packages that neighbors have to redeliver to the correct address. How many people have to complain to get this corrected?

    Sep 21, 2016
  • anon

    I live on Guam and my mailman does a great job in delivering my mail on a daily basis. He nerver ever complains when I order something from Walmart, EBay, or Amazon. He actually helps me with my packages when it is too bulky. Sometimes the weather is so hot and humid or storming, but that mail always get delivered. Just wanted to give Thumps up to Mr. Andrew Bautista for doing an excellent job in delivering the mail in Guam, "Where Americas Day Begins". Sincerely, Mr Rivera

    Sep 20, 2016
  • anon

    Went to NC in may. Had mail forwarded from San Antonio, FL. Gave return date of 9-15-16. Sent yellow card to hold mail on8-8-16. Arrived back in FL on 8-22-16. Went to pick up mail and resume delivery. Have been back once a week since 8-22 and delivery has not been resumed yet. What am i supposed to due?

    Sep 17, 2016
  • anon

    I have been happy with the postal service for 60 years! However, the office located on Williamson Blvd, Ormond Beach , FL has gone way downhill on customer service. There isn't a friendly smile or caring person in the bunch. The permanent scowls reflect that they apparently hate their job. What really gets me - is I am the customer and actually is part of the big show that pays your salary! (At least my taxes do) So getting treated with a little respect would be nice. Yesterday, I went to see if they could help me track a package that was late on delivery and I was afraid it may have been stolen and the gentleman wouldn't even look it up - just kept saying "It's not here" That I knew! I only wanted to know where it was -as it was urgent medical equipment, and I had paid extra for the Priority shipping. Which I also just found out does not mean anything - no guarantee for speedy delivery. You must pay Express to get that. If you really hate what you are doing - please quit and let someone who needs and wants the job do it better!

    Sep 15, 2016
  • anon

    I am very upset I have lived in Dunwoody GA for almost 30 years... Not only was the representative rude and sarcastic used the Lords name in vain three times... Walked out with discust unexceptable behavior 9/13/2016 at 10 am in dunwoody village please review tape.....

    Sep 14, 2016
  • anon

    On August 4, 2016, my brother shipped a package to me Priority 2-Day Mail. He called several days later to see if I received it. I had not. His wife went to their postal facility to trace the package. She received a report that it was delived at 11:30am on Saturday, August 6. We had not received the package. Today, Tuesday, September 13, the package was delivered with my regular mail delivery. Now if I ran my business that way, I'd be out of business. If it had been my company, I would have dropped everything and personally delivered the package with all manner oif apologies. My package was left on the front porch for me to find or for someone to walk away with. It's no wonder that we hear of financial losses from the USPS each year. This makes me hesitant to trust the mail with anything.

    Sep 13, 2016
  • anon

    My package was supposed to be delivered on the 12th . It's now the 13th and they say it should be here by the 16th. Way to miss my sons birthday. I will make sure not to have this happen again. Ups or fedex from now on. Never had a issue like this with them.

    Sep 13, 2016
  • anon

    9-7-16, I went to the post office and sent a large envelope (flat) with 14 pages First-Class with tracking and was charged $3.97 Today, 9-13-16, I went to the same post office and to send a one page letter in a 4 oz. business envelope "First -Class with tracking" and after "asking someone" I was charged $6.45!!!!! Quite a disparity. According to the USPS website there is "no charge" to track (confirm delivery) of a First-Class letter you just have to buy the First-Class postage" at the post office" to secure a receipt stating a tracking number. Taken from the USPS website: • What about First-Class® mail letters? While end-to-end tracking is not available for First-Class® letter mail, you can purchase an Extra Service (below) and get delivery confirmation. Keep Shipping Records USPS Tracking® Provides tracking updates as an item travels to its destination, including the date and time of delivery or attempted delivery. Notes - Available on line or at your Post Office depending on the mail class chosen. Cost - No charge I didn't want to send my First-Class letter certified mail/ return receipt requested or registered mail, I just wanted to have " tracking" to monitor the delivery. Sounds like "someone was lazy and GUESSED" instead of looking up the correct answer! Why should I have to take my iPad assist the USPS employee determine the correct postage?

    Sep 13, 2016
  • anon

    Ordered a package from online store and witnessing the USPS lady kicked my package how rude?!

    Sep 12, 2016
  • anon

    We sent an extremely important package Priority Express , Adult Signature Restricted delivery and was marked in BOLD on package. The postal employee apparently just left it in the mail box. On the tracking info, In the comments, it says "Delivered, Left with Individual" . We are very shocked that a service we paid for on a package that was so sensitive was not followed through, and apparently dishonestly executed. We have always used USPS for our shipping needs and though we have had problems with service in the past have always tried to be understanding. This incident however has severly damaged our confidence in using USPS. We hope someone will reachout and contact us regarding this issue.

    Sep 12, 2016
  • anon

    So, I no longer mail Anything really important from my two local post offices. At least once a week I have to return mail that isn't mine. The seasoned employees have left leaving a new batch of unaccountability. Luckily businesses I purchase from send tracking info which allows me to inform the post office that I have a package there. It's not just me. I have used my local post office for over 40 years. What a disappointment the last 3 years have been.

    Sep 10, 2016
  • anon

    I see a lot of negative comments. I would like to leave a positive one. I have been unable to contact the postmaster in Vinton, Va however I would like to recognize one of his/her carriers. On Sept 9 he delivered to Corllens Lane. One of the houses had a tangled American flag. He stopped his vehicle and straightened it. This was a small act, but in this time when people seemed to feel it is okay the disrespect the flag and Anthem, it was so nice to witness this act of patriotism

    Sep 10, 2016
  • anon

    I don't think there's any organization out there worse than the United States post office. They should be ashamed of their complete lack of any kind of customer service skills. I've had my mail lost, misdirected, & returned to sender while I had a hold order in place. The latest fiasco-a package from overseas containing a very expensive item I purchased in their care. I discover the address on it is not correct. So I call the post office and simply ask if they will just hold my package at the post office so I can pick it up in person so it didn't get delivered to the wrong address. They asked for the tracking number, told me exactly where it was then the agent tells me as rudely as possible if the address is wrong that's on me & no they won't hold it. Sorry can't help u but have a great day. The same situation happened two days earlier with ups & they were more than happy to hold my package without being rude or giving me any crap. I've come to hate the post office about as much as anybody can & given any choice I will never use them for any service. I believe they will be ran out of business eventually by their much more friendly and competent competitors and that's what they deserve in my opinion. They're lacking on every level.

    Sep 09, 2016
  • anon

    I EXPERIENCED THE SAME EXACT ISSUE. I AM SICK OF USPS

    Sep 20, 2016
  • anon

    The USPS is a joke. I have had numerous packages delivered to my home this year by UPS, Fed-Ex, and the USPS. The packages delivered by the USPS are typically late and often noticeably banged about. I recently ordered a package from a company overseas which promised four-day delivery (I have ordered from this company numerous times and have always been impressed by their customer service). The company shipped it out immediately, as usual, and it had cleared customs in Chicago within two days of being shipped. (Note: I live four hours north of Chicago and frequently have UPS and Fed-Ex packages make it to my doorstep within 24 hours of going through Chicago, and often within 12 hours.) The package then meandered its way north for a day and a half before finally arriving at my regional mail center. It sat around there for over 24 hours before being sent down to my local post office at 2:00 in the morning. According to the tracking information, it has not yet completed the roughly 45 minute journey from the regional center to my local post office. It has been 15 hours since it left the regional center. I am so sick of dealing with the unending incompetence, laziness, and inefficiency that has come to characterize the USPS as a whole. The package I ordered should have arrived yesterday. I will be lucky if it arrives tomorrow. How is it that with all the marvelous advances in technology we have made our Federal mail still travels at the speed of a horse and buggy? Thanks for proving the superiority of UPS and Fed-Ex.

    Sep 09, 2016
  • anon

    Why is it that USPS Priority Mail packages picked up at our residence by Port Washington, NY USPS letter carriers are NEVER scanned into the USPS tracking system at time of pickup, and in many cases NEVER scanned at all until actually reported ceived by the recipient? This completely defeats the tracking services for which I pay, and in many cases appears to delay the "Priority" delivery for up to 72 hours beyond the 'guaranteed' transit time. Aren't there procedures that require scanning at each step of the package journey?

    Sep 09, 2016
  • anon

    I did some postal business at the Sheridan post office,207 S Main St,Sheridan MI 48884 today. I wanted to tell you that the lady that waited on me was the most helpful,knowledgable, and efficient person I have seen at any business in some time. She is a very good representative for your business and I really appreciated her help. I think people take time to tell you about problems but maybe don't always tell you about a good employee in your organization. Thank you, Michelle Waid

    Sep 08, 2016
  • anon

    I've had an ongoing issue with my local post office deciding to not deliver due to dog poop on walkway, once made aware of this issue we've gone out of our way to keep walkway clean. Today 9/8/16 I notice I've not received mail for 2 days so once again I check walkway just to confirm the walkway is clear..it is! I call the local post office in Tilton, NH and speak to someone who tells me that there's too much spread out on my lawn, I simply stated you should be using the walkway not all over my front lawn, not that it's any of their business but my dog is clearly special needs and is very finicky about where he goes poop (only front lawn). This issue goes hand in hand with a snow/ice issue with carrier as well, I'm beginning to feel targeted by the postal carriers and keep noticing their finding new excuses to not deliver my mail, this is my how I'm entitled to mail service here and go out of my way to keep track of the walkway condition to ensure its clear for them, these ongoing issues are becoming ridiculous and very much purposful on their to not deliver.

    Sep 08, 2016
  • anon

    I never received my package I ordered in Late July. I forwarded my address before I moved on August 1st in order to make sure I received all of my mail and packages. It's 9/7 and I HAVE NO PACKAGE. I have been on the phone for an hour and a half on a wild goose chase trying to find my package. When I finally found out where it was (3000 Chestnut Street in Philadelphia) I spoke to a guy who just told me "oh, they sent it back", followed by silence. He offered me no other help and when I explained how frustrating this has been and I should've received my package, all he said was "yeah, you're right" and fell silent again. I almost threw my phone! I am not one to get angry at people either. I asked, "So is that it?" and all he said was "yupp". He offered me no further explanation or assistance and hung up the phone. This has been the worst experience I have ever had with USPS and I never write nasty emails like this but I have also never been so disrespected as a customer either. No one reached out to me via email or phone, which was provided; especially since I already forwarded my mail online. This is so unprofessional and the horrible employee at 3000 Chestnut street ( I don't even know his name because he hung up on me) was absolutely no help. Worst experience I've ever had.

    Sep 07, 2016
  • anon

    We are at whits end with our postal service. We have complained to our carrier, the local office and the supervisor. We get our mail delivered to the wrong address, receive other peoples mail and even have found our mail on the street. These include everything from credit card information, bank statements and personal letters. Many times others have opened our mail by mistake and then drop it in our mailbox. Something NEEDS TO BE DONE !

    Sep 07, 2016
  • anon

    My local post office called me about a package that I called the 800# and inquired on. It has been sitting in a distribution center 10 miles from my home for a week now. She called and informed me THEY don't have the package and to call whoever shipped it. She refused to give me her name, hung up on me and when I called back literally laughed and hung up again. I called back yet again and she sat there and then hung up. Since that time (40 minutes) the phone has been off the hook. Rudest USPS employee ever. North Richland Hills USPS on 6051 David Blvd! Why do we allow federal employees to lack customer service?

    Sep 06, 2016
  • anon

    The USPS is not tax subsidized therefore it is no different than a subpar experience with a grocery clerk.

    Sep 07, 2016
  • anon

    Maryville, TN USPS - I called to find out how much it would be to send a 30lb package to Germany (I had all specifics ready to give them). I was rudely told that no one had time to give me that information and then hung up on. Extremely rude customer service that will not help you at the Maryville center.

    Sep 06, 2016
  • anon

    This message is with regard to the Palo Alto, CA, main post office on East Bayshore Road. The Postal Service aggressively markets their 'flat-rate' boxes for shipping. It makes sense. Packages that are all of the same dimensions are easier to handle and process. The 'main post office' in a city of over 55,000 should manage to keep these boxes available, even the more esoteric ones like the large game box. This is the second time I've requested one at East Bayshore Road. This time I was asked to wait for a supervisor. I waited 15-20 minutes total for access to the 'supervisor' who told me to order 25 boxes on line and, if I could not conveniently use them all, to return them to his facility. He said 'we order them but they never deliver them or they take forever to get them here.' I was not inclined to believe him. I had business near the Cambridge Ave branch post office and found one there. I knew from experience that there is no way to call a local post office and ask if they have something like this box. No, I am supposed to drive from facility to facility until luck connects me with what I want. If I cannot find it, I'm supposed to use taxpayer dollars to order an excessive number and then drive the surplus to the post office. Something is drastically wrong with this paradigm; it disrespects the customer to protect the staff from 'excessive work.'

    Sep 02, 2016
  • anon

    The USPS is not tax subsidized...it hasn't been for decades therefore it is just like any other disfunctional company...unable to waste taxpayers dollars. It is amazing how many people throw out the "my tax dollars blah blah blah".

    Sep 07, 2016
  • anon

    the email address given on the USPS receipt is either incorrect or simply doesn't function as intended. It's extremely difficult to find the survey. For example, when I used the receipt website address given, I was sent to this one where I still cannot find the experience survey. I do want to participate; can you make it easier to find?

    Sep 02, 2016
  • anon

    I have no problem with my local post office (90260 - Lawndale, CA). They are courteous, and do their job. I do take issue with the toll free customer service agents. They seem not to be trained. This seems to be a trend for customer service reps, for other businesses, too. They rarely resolve a problem. The last one occurred on Sept 1, 2016. I fill out custom form, online, regularly. The number format is usually: LJ xxx xxx xxx US. This day, however, it was UA xxx xxx xxx US. The new format isn't so much the issue, other than it doesn't track at the post office website. It does track at the Japan Post website (its destination). Your agents had no clue. Shame on you !

    Sep 01, 2016
  • anon

    I called USPS, and waited in line for an actual person, since the automated responses couldn't answer my question (the slip i was given didnt say which usps office had my package), and after waiting from3:05 PM to 3:48, the music stopped. As I was repeatedly saying "hello?", the person just hung up on me. Thank you, USPS.

    Sep 01, 2016
  • anon

    I have had nothing but problems with my local post office since I moved to it in 1996. I lived all over the world and US but Greenville, SC is the worst. THERE IS NO WAY TO CONTACT THE POSTMASTER. I have reached postmasters all over the US but CANT REACH MY OWN IN ANY WAY!!!!!!!! How do these people keep their jobs? We pay their salaries but they dont serve us and are unanswerable to anyone. If I had done any of this in my work experience, I would have been fired but they still have a job WHICH WE PAY FOR!!!!!!!~~

    Aug 29, 2016
  • anon

    I have had the absolute worst experience with the USPS in Elon, NC. Not only are a few of the employees very rude, every time i go up there, there is a different problem. I am a grad student, so we are not giving school mailboxes and our apartments do not have mailboxes, so i have to get a P.O Box at the local USPS. It took me 2 weeks just to get a box, because every time i went up there someone gave me different information. When i finally get a box , one of the employees tells me to get stuff shipped their i just use their address. When i come to pick my package up, she saids i shouldn't have put there address on it and they were sending all my packages back. This was the third time i had a package sent back because of the post office. I would like to speak to a manager, but they wouldnt give me any information. Worst experience with USPS I have ever had.

    Aug 29, 2016
  • anon

    Practical piece , I was enlightened by the specifics . Does anyone know if my company could possibly get a blank a form form to fill in ?

    Aug 29, 2016
  • anon

    I dropped off a letter containing my rent check on 8/20 at the Alhambra, CA post office. I used the automated kiosk since the line was long as always. It was meant to go to my landlord who lives only 12 miles away. Unfortunately, I cannot pay rent online. I thought I could save gas by using the USPS. My letter first went to Anaheim, which is one county over so this was a little weird, then it went back to LA in the City of Industry, then ended up in GREENVILLE, SOUTH CAROLINA????? Then on 8/24, it got delayed, and it is now 8/27 and no movement from the letter. Again, this letter contains my RENT which is due on THE FIRST. I will probably have to drive over to my landlord myself and give him a new check, and ask him to shred the check that is currently in limbo over 2,000 miles away. I've tried calling the post office in South Carolina but they never answer the phone. Literally. IN ADDITION, I had a previous experience where they LOST a letter containing a money order that was supposed to hold my deposit to a graduate school that I was accepted into. This letter only needed to travel roughly 60 miles, but I ended up cancelling the money order and driving to the school myself to give them a new money order so my acceptance wouldn't be rescinded. I also tried calling the post office the letter was stuck it, but surprise surprise, they don't answer the phone either. Needless to say, this is the LAST time I'll be using the USPS, lesson learned. I'll go with FedEx or UPS next time. I understand that they handle a large volume of mail, but for this to happen twice in the same 6 month time span, for letters to end up in post offices thousands of miles away, that is just completely inexcusable. It took four days for them to transport a letter to South Carolina, but it will take them weeks to send it to its actual destination 12 miles from where it came from.

    Aug 27, 2016
  • anon

    Every time I go to the post office in 32225 (Ft. Caroline) I leave feeling horrible. The employees there are so rude and obnoxious, that I'm thinking about taking my business needs to Fedex. I would like to clarify, that it is only the counter employees who behave this way, all of the interactions I've had with the managers have been excellent, though I can't bring myself to report the employees to the manager and still continue to walk in every day (6 days a week) with my packages... So I'm forced to consider Fedex... sure it's 3 miles farther and maybe 5% more, but at least I won't have my day ruined on a regular basis. Fedex is now preferred through eBay, so maybe it will be an easy transition. I can't fault USPS in it's entirety, my previous local post office (18040) was always a pleasant experience. I don't honestly expect anything to be done about this, I just felt obligated to let USPS know that it's losing customers over this (I can't be the only one).

    Aug 24, 2016
  • anon

    Had someone sign in for my package in my building. Don't know this person, signature unrecognizable. Guess the postman felt his duty was discharged just as long as someone who I don't know signs for a package I never received.

    Aug 24, 2016
  • anon

    Went to the post office in Pennington NJ yesterday and the register was Mel. Experienced a horrible and unacceptable attitude. Not going back when she is there.

    Aug 23, 2016
  • anon

    I have been trying for the last month to get my key made. Rudely after the 3rd time I called to check up on it the superviser Ginny, was very rude. Wouldn't let me finish my sentences and then tryed to tell me she can't give me anymore information because she had no way of knowing if I was who I said I was, even if I could give her information I would only know like my ssn, birthday, my old address.... Its extreamly frustrating that its been a month and I still don't have my key.

    Aug 23, 2016
  • anon

    Just visited the Post Office at 59th Ave & Beardsley in Glendale, Arizona. I got in the usual line of people waiting to be called, but this time they had a postal employee on the floor asking each person in line what they needed & brought them the necessary forms, corrected them, or if they just had a pick up, brought the item to them. Out of the 6 or 7 people in line, 2 of them were taken care of without further waiting. I was impressed enough to find this site and offer a "well done".

    Aug 22, 2016

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