You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

Comments (267)

  • anon

    The postal service in Huntington WV is a joke!!! Our rural carrier is a postal employee driving a postal Jeep and takes as long as 30 minutes to deliver to 5 families on a 500’ long road. He parks in the middle of the a single lane road and talks to women instead of doing his job. Today, 1/6/22 my packages and mail were not delivered due to my driveway or front door being inaccessible, that’s bullshit and I have pics to prove it, only thing was slushy road and cold and they didn’t want to work….as usual. I’ll be contacting my elected reps and voting to decrease the postal budget, why pay for something we don’t get…..btw, the local newspaper delivery carrier had no problem delivering to my road earlier in the wee hours of the morning and he doesn’t have a multi billion dollar budget!!! Again, the postal service isn’t even answering the phones in Huntington, why do we expect them to deliver mail?

    Jan 07, 2022
  • anon

    The problem with the usps is it’s run by a union ….meaning no one can get fired no matter what they do! So you have thousands of stupid people making 60k plus a year and because they can’t be fired they have no drive or ambition to work hard. I know what I am speaking of …my relatives work for the usps and they constantly call in sick or work half days…they laugh all the time about it.

    Jan 05, 2022
  • anon

    the problem is that it's owned and operated by the government so they can't go out of business. A private company with union labor would have gone belly up by now.

    Jan 06, 2022
  • anon

    Cheryl at the Kingsley Michigan post office is one of the best postal employees you have , her lobby is always clean and she decorates for the holidays , always has a smile and willing to answer any questions .

    Jan 05, 2022
  • anon

    Third world service quality. No customer support. No responsibility. This is embarrassing...

    Jan 05, 2022
  • anon

    Where to begin.. I’m fed up with the postal service and their lack of ability to get anything right. I’m so sick of purchasing something and then watching it sit in a location with no updates for days and days. And then get an update only to see that the item has arrived at my local Post Office and then been sent 45 miles up the road for no reason. My current package has been in transit in the USPS for 11 days and I still have no idea when I will receive it due to their lack of being able to provide relevant tracking updates. I’m sure this is just a waste of time. My opinion won’t effect the process… nothing will improve. All I can do is request UPS or FedEx shipping in the future. Thanks for nothing.

    Jan 01, 2022
  • anon

    I have had issues with post office delivery for the 16 years I have lived at my address. When I file compliant it goes back to our postmaster. She actually tells me they know about the issues and they are watching. FOR 16 YEARS!!!!!!! I have had late bills and had fees and my credit hurt but today was the last straw! I had a disconnection! Why should I have to put a reminder to check for a bill when I know the company sends it! I have to pay a processing fee to go paperless and pay online so instead of paying a first-class stamp I now pay more. Just get rid of the post office altogether, then I would not have to play postman and deliver all the mail that is placed in my mailbox...at least I am honest with integrity, obviously, others are not!

    Dec 31, 2021
  • anon

    USPS is unreliable, stupid, Pricks, & scum all in one! it is ridiculous how lazy and selfish they can be with mail and packages a package arriving really late with three stickers on it saying its been sent to 3 different wrong addresses! North Lewisburg Ohio, Palmyra Pennsylvania, and Annville Pennsylvania before they could get it right in Lebanon Pennsylvania!! how idiotic can you be when it says Lebanon PA on the Address form! Every time i order something online whether its Amazon or Walmart idk if it will be shipped by UPS, FEDEX, OR USPS it does not say when you place the order it only says it when they are preparing, so that is really non exciting there!

    Dec 31, 2021
  • anon

    Absolutely worthless. If they get paid even minimum wage it's too much as I can never even get someone on the phone to talk to and going there in person is slower than the dmv. These people are the most lazy good for literally nothing wastes of space I've ever had the displeasure of sharing a planet with

    Dec 29, 2021
  • anon

    Totally agree, they say they need help and I applied SEVEN times, I have two undergraduate degrees and a master's; so education should not be an issue. I have taken the test at least 3 times and have no police record. Oh, and a clean driving record. Not even an interview. I know that I can at least get the mail in the right mailbox!

    Dec 31, 2021
  • anon

    I am Canadian and if I ever recieve my package I will never use your service again my package should be moving not sitting for 7 to 15 days at a sorting facilty if you were in canada you wouldnt be around long you are too slow our regular mail is ten times faster then your priority mail and ten times cheaper

    Dec 28, 2021
  • anon

    I got a "last Notice" for an insured letter I had to sign for on 12/19. I never got a first notice. This last notice was brought over by a neighbor a block away with a different street name but same address# So it went to the WRONG ADDRESS TWICE. This is after a package was delivered and left in the middle of my driveway. Why not put a blinking light on it saying "STEAL ME." I went on line on the morning of 12/20 and filled out the proper form to have it redelivered 12/22. It wasn't. My postman took the notice on 12/22 and said he'd bring it the next day. this is now the 27th and I'm sure the letter has now been sent back to whomever felt it was important enough to ship it to me insured. THERE'S NO EXCUSE OR EXPLANATION OF HOW THE POST OFFICE WORKS THAT IS AN ACCEPTABLE EXPLANATION FOR ANY OF THIS OTHER THAN THE PEOPLE YOU HIRE GET PAID FOR DOING WHATEVER THEY WANT. They also don't answer the number at the Post Office. After the package was left in the middle of my driveway when my covered and sheltered porch was four steps away, I was told "they're too busy" to answer the phone. Right. I have a busy job, too, and I'm too busy to drive 45 minutes on my lunchour to talk to nitwits. If I did my job deciding not to answer the phone I'd be fired in a heartbeat.

    Dec 27, 2021
  • anon

    yup. They lost the lien release title to my truck twice also. talk about a headache. I won't even buy things online if I see they are going to be shipped usps. I'm here right now waiting on a package that was already supposed to be here which I didn't know was coming by usps. Every time they have to deliver something to me something gets screwed up. It seems the only thing they can do reliably is fill my mailbox with junk mail. defund the usps.

    Jan 06, 2022
  • anon

    Living in your shoes! At least I deliver all the mail the incompetent carriers have put in my mailbox. I don't just sit and complain I put in for a job...guess I am too competent as I never have had an interview. I have lived here for 16 years and had problems the entire time. Postmaster says it is difficult because there is an N and S on our road....guess what sweetie the numbers are different! Next excuse!

    Dec 31, 2021
  • anon

    Yet another package that was shipped to me by a vendor has been lost by USPS. The incompetence has no bounds in this in institution.

    Dec 22, 2021
  • anon

    I have a package that's been missing from the Jersey City distribution center for two weeks. Filed a claim with USPS and they responded with some canned PR release about the Newark distribution center. That's not even where my package was sent. That's not even getting into the fact that I had to wait an hour on hold because the USPS website wasn't taking online tickets. So they won't deliver your mail, refuse to take online requests for help, hamstring you with unreasonable wait times to talk to someone, and then don't even address the issue when they get back to you. I'm honestly impressed. I feel like they put more effort into belittling me than actually delivering what I paid for.

    Dec 22, 2021
  • anon

    Priority mail is a sham. My package just sat in same place for 6 days before it finally moved. This will be 10 days if Im lucky. Last package sent this summer took 2 weeks to go from Florida to Ohio. Total scam!!

    Dec 21, 2021
  • anon

    You mail a parcel from your post office , it gets transferred to GMF by contract routes. So the mailing post office and gmf are post office employees once it leaves the gmf it goes on truck to air port or truck to next gmf not postal employees. my point is many don't know that for much of that parcel journey is not with post office employees.

    Jan 09, 2022
  • anon

    Sent small box by registered mail and supposed to be delivered in 3 days. Eight days later and tracking says box is bouncing back and fourth in post offices in NYC. Three hours from destination, cost $30.00 to ship it 3 states. Next time UPS!

    Dec 21, 2021
  • anon

    I think USPS must have only brainless fools working for them. In fact, I suspect that might be a prerequisite. It's the only way that could explain how utterly inefficient and incompetent they are. My packages either get lost or arrived really late whenever they get delivered by USPS. My blood boils whenever I read the tracking updates, like why is my package keep moving further and further away from me? How hard is it to scan a barcode properly?

    Dec 21, 2021
  • anon

    Can USPS just once deliver a package on time?

    Dec 20, 2021
  • anon

    USPS has been mishandling multiple packages for quite a while now. Right before Christmas they have mishandled two of mine. One was "Disposed of by post office". It was recieved Dec.16th at 7:00pm and disposed of December 18th around 5:45 a.m So it days on my dashboard. The other was returned to original sender. They are illegally mishandling federal packages and nobody is doing anything about it. We've made complaints about the mail carrier and post master...nothing was done and things got worse.

    Dec 19, 2021
  • anon

    mail ripped up sent to me in bag. sent customer survey password is not working login id ok,,,,,,,,,,,,,,,,,

    Dec 19, 2021
  • anon

    Last order delivered by a usps driver in Tacoma, WA. I received a notification that the driver couldn’t fit my “coffee table” into my 8x10 inch mailbox and had to take it back to facility. What a perfect example of your horrible drivers. They can’t think past their noses except during lunchtime. Amazon packages almost always arrive on time with zero issues. At this point if there is any order being delivered by usps, I will cancel and find other means of having it arrive to my house.

    Dec 19, 2021
  • anon

    Currently missing 2 different packages mailed to 2 DIFFERENT ADDRESSESS!!! I'm awaiting very important mail so I thought "having issues here, so I'll have it sent to my aunt's house." AND NOW THAT ONE IS MISSING!!! Like.... what is this??? This is so frustrating and even worse, there is literally nothing we can do about it.

    Dec 17, 2021
  • anon

    Never had mail problems until I moved to my current address in 1991. Thirty years of getting other people’s mail and not getting all of mine. Tried everything. I’m talking to you, Sam Bass Road PO in Round Rock Texas. And everybody in the post offices in that area talk about how worthless you are. Why don’t you just admit it. Some of your employees are totally worthless and will never get fired and the person or persons running the USPS is also worthless. Maybe they should run for Congress.

    Dec 17, 2021
  • anon

    AMEN!!!! I don't mail packages anymore through USPS. I send it right from the place I buy online because the lines are always 20-30 people deep and two people who are slower than molasses from the tree in early morning January in Minnesota.

    Dec 31, 2021
  • anon

    Looks like the USPS has lost 2 more packages of mine on the same day but from 2 different senders. This happened with 2 other packages a few months ago. The packages were insured so I thought I'd get reimbursed...of course not. USPS will just point to their tracking and say "the system says it was delivered so there's nothing we can do." Sure, they'll assign someone to look into your lost mail but they don't make much f an effort. They asked my driver if he remembered dropping off my mail and he said no. Case closed. I avoid USPS .

    Dec 17, 2021
  • anon

    USPS has lost more of my packages this year so far than in the 8 years I've been in business. I run a small business and you are literally killing it. When you lose a package, it's my responsibility to pay for it again and ship it again hoping it don't get lost a second time. At $4 a 1st class package is ridiculous. Especially for a $1 it that's too big to be sent any other way. 1 oz should not be the same price as 4 ozs . So... With over $100 to USPS in shipping costs per day... That's 35600 a year. I'm done. I'm going to ups. Yep ups can have money now. Your loss.

    Dec 16, 2021
  • anon

    I shipped 4 packages through UPS ground and they were received in 5 days. Two letters were sent through USPS 3 weeks ago and still nobody knows where they are and why they haven't been received. Letters. Not packages. Mailed out March 8th and it is now April 2cd. Very important letters. Not good.

    Apr 03, 2022
  • anon

    Why do you accept people's money for tracking and then not refund them for losing their package? I essentially gambled on getting my package and lost 200 dollars because of your agencys incompetence. I will never use the USPS for anything ever again. Hope being privatized was your end goal because now I'm cheering for it.

    Dec 16, 2021
  • anon

    Complete pain to deal with. Ordered a few items off eBay and Amazon over a period of 2 months. Didn’t receive any of them. Called and called and even went to post office to resolve the issue. The employees were rude and obviously didn’t care. All of a sudden, 2 1/2 months later, all of our packages arrived at once. They are complete garbage.

    Dec 16, 2021
  • anon

    I’m so frustrated!!! Every time I order something and send it to a family member in Illinois my package does not make it to USPS!! This is the THIRD time!!! I order something and send it to the same address!! And my package does not make it!!! I don’t know what they are doing!! Feels kinda sketchy!! I’m so livid!!

    Dec 16, 2021
  • anon

    My local post office in Boston 02128 is lazy, in addition to admitting that they hold mail I am super frustrated that I can pay for priority mail and it takes weeks to travel inside Boston. WTF postal service!! The local mail man didn’t want to leave his truck to deliver my mail, he wanted to drive right up to the building without getting out which was 25 yards. I called his boss who supported that his driver is too busy to get out of his car and won’t deliver my mail. I had to call customer service who agreed it was lazy and gave me the local post master phone. I talked to Bostons Post master who made the local boss tell his driver to deliver the mail. And out of spite for that they hold my mail again. Maybe someday karma will find them. JC

    Dec 15, 2021
  • anon

    USPS has lost 3 packages of mine this year. The system to try to find out where a late package is, is basically useless. The only this that happens is the local post office calls you and reads you the tracking info that you can already see for yourself. I can understand that packages will be late, but to lose so many packages is unacceptable. There must be dumpsters full of "lost" packages somewhere.

    Dec 15, 2021
  • anon

    This is what happens when ignorant bureaucrats are empowered to govern and manage a nation. It’s a miracle the nation’s still standing when one looks at the complete and utter stupidity, abandonment of all reality and common sense. All in the name of feeding their own addictions to dollars, denials, and delusions at the expense of all, but their own. We have given all the wrong people the power of governance. It’s no surprise that this has turn the whole of the federal government into the biggest criminal enterprise on the planet hypocritically hiding behind the color of the laws of ignorances and greediocies it creates. If the American citizenry wants betterment it’s going to have to start electing people with common sense who live in reality. Dollars, denials, and delusions are what brought all of this bureaucratic retardation upon us.

    Dec 12, 2021
  • anon

    I work in a medical office. We are receiving mail return back and I have contacted the patients and verified we do have the correct address, 3 just today. In our billing system, we even have a USPS verification so the address is going out correctly and adding the sub-zipcode.

    Dec 09, 2021
  • anon

    I am disgusted with USPS, they suck so bad, its amazing they still exist! Tracking is never updated, dates are missed with NO EXPLANATION, and all around delays are terrible!

    Dec 09, 2021
  • anon

    When do we get to the point when we can disband this utter waste of taxpayer and customer dollars for the horrible service, delayed and lost mail and fraudulent claims of delivery or lack there of? Anyone who sends anything they care about needs to go ups or FedEx. The usps is a disgraceful joke.

    Dec 06, 2021
  • anon

    I am filing a report for a missing package. The tracking indicates that it was left in my mailbox but it was not there. The postmaster actually acknowledged that he did not leave the package in my mailbox but somehow it is showing delivered. Does the postmaster pay me when he can’t find it and he scanned the box saying that he delivered it? Sounds fraudulent to me.

    Dec 06, 2021
  • anon

    Maybe if management , mainly post master's, weren't so incompetent, treated employees with respect and talked to em with respect like grown ups do the USPS might be able to hire new people and retain them and they wouldn't be in such bad shape. My wife is a carrier for the Pikeville NC post office and I have seen some of the texts that the postmaster, Doug, has sent to her. If someone talked to me like that on my personal cell phone on my personal time off, i.e. at home not at work, we would have a come to Jesus meeting. And if he continues to talk to her like that I will be going to have a man to man conversation with him. You do not talk to or treat people that way. I don't care what your job title is. When someone is off the clock you're not their boss and you can either accept that or get a rude awakening. Pretty sure this guy isn't the only guy that does that. If I worked for someone like that I wouldn't do a good job either. As a matter of fact I'd do the opposite of a good job to be spiteful.

    Dec 06, 2021
  • anon

    If her office's local union rep NALC or NRLCA hasn't been informed that is step one. If that rep has failed to act go above her head to the branch office. And get a new phone number. management doesn't issue phones if they want to text they can send it through the scanner.

    Jan 07, 2022
  • anon

    USPS needs to refund everyone who pays for tracking information, it is a worthless service.

    Dec 05, 2021
  • anon

    I sent out about 100 checks (with a stamp) and a number of 1st class mail with bar scans on 10/31/2021. The items with scans went to Nashua, NH and Middlesex, MA locations None of the checks were cashed. I have vendors calling as to why I am late. This is HORRIFIC. What on earth does the postal system think they are accomplishing by "slowing down the postal system". This happened at the same time the postal system announced that the mail service would be slowed down. This will force accountants like me to transition to paying electronically and bypassing the postal system if it is not longer reliable. Companies will NOT opt to upgrade the mail service... rather bypass it all together.

    Dec 05, 2021
  • anon

    I have never experienced such awful service. If my packages have to go through Greensboro, it takes weeks to get the package. Not once, but every single time! Get a handle on this!

    Dec 04, 2021
  • anon

    Our postman Dan does an outstanding job. He is always very helpful and pleasant. We are a small family-owned business, and we depend on USPS to deliver our products to our customers. Dan makes that part of our business pleasant. We wish that all postmen were more like Dan. Eclipsed Antiquities

    Dec 04, 2021
  • anon

    The USPS is so dysfunctional that it seems beyond redemption. I stopped bothering to complain to the local postmaster about 5 years ago. The postmaster never returns calls, emails, in person requests to speak, etc. The vacation holds are simply ignored. I've tried doing it on line, turning in the yellow card at the post office, writing a note to my mailman, sometimes all of the above at the same time. It NEVER works. Whenever a vendor sends me merchandise, it will never get to me in about 50% of the times. Thank God for FedEx and UPS!

    Dec 04, 2021
  • anon

    I mailed a package to Oregan. The post office trandposed the numbers in the zip code snd it ee t to texas. I called customer service they sent emails. The packsge kept being resent between georgia and texas. I guesd no one read the emails. It dhould have been a simple fix. I called and tried to speak with other people for helf. I wad cursed at screamed at and told i was a selfish person for caring more about my package than whst the post office was going through. After wstching this package bounce back and fourth for a couple of months i tried to file a claim. They said no the package was t lost. I am out 75.00 that i feel they stole. I am now using fedex for shipping. Word to the wise find another shipper.

    Dec 04, 2021
  • anon

    My mail is going to an address other than my own. When my son moved he created an forwarding address to his new address. He is Jr. However the FranK Tejeda post office in San Antonio advised that they do no look at sir names like Jr. or Sr. Therefore, all my mail now goes elsewhere. I call over a week ago and they advised that the forwarding request is now expired and I should be getting my mail This is not the case. It still goes in limbo somewhere and I'm not getting any of my important mail However, I do still get my Junk Mail. How do I fix this. This post office is of no help to me.

    Dec 03, 2021
  • anon

    If I pay for priority mail and do not receive the service I paid for, isn't that fraud? Why is priority mail never shipped in the time frame I pay for? Why do you not refund for services that were paid for but not provided?

    Dec 02, 2021

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