Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Off topic response by John Richardson, who apparently did not read the article concerning Informed Delivery. Informed Delivery is an excellent service, which unfortunately is not yet available to all zip codes. I recommend that all businesses and customers sign up for this free service, of being notified electronically of each piece of mail to be delivered to your address, each day.

    Sep 02, 2020
  • anon

    I was not told about informed delivery even after I asked about how I could find out about mail I had coming since I was having problems with our carrier. I had to find out about it online. The only issue with informed delivery is, you can select the checkbox to state you did not receive the mail. But there is nobody tracking it and so I still never get about 25% of my mail. I wish there were a way they would track it and when it's a pattern, they would look into it. Also, I should have been informed about informed delivery 2 years ago.

    Aug 27, 2020
  • anon

    Debbie LeGrand- 100% agree, and same thing for me did you just said, except I only get 5% of my packages. I blessed so many sellers out and it wasn't even them!! It was the USPS! Although it will be a cold day in you-know-where before they ever admit any wrongdoing or even an accident or misplacement. We don't share my missing mails not an accident. Pretty sure mine's just old-fashioned Vengeance & spite... and a lack of wanting to work on their behalf. I'm sure because it shows the package makes it to United States/customs and that's it. It falls into a big black hole somewhere. Prob some abandoned building or dumpster or trash burn pile. But you barely ever hear about that. The media should be talking about that over over like all the other that they do. Oh the times we live in!! Our Fore Fathers must be Rolling in their graves!!

    Nov 08, 2020
  • anon

    I've had informed delivery for a few years now and I absolutely love it. I hope you will continue to offer this service. Nothing is 100% accurate, but it is very close. I check my inbox every morning. Thank you USPS

    Aug 26, 2020
  • anon

    I’ve had it for a little over five years as well it is a very very reliable service unless it’s about money it seems. Every time I was waiting for money they’ve been scanned on informed delivery it never came within normal time frames

    Apr 14, 2021
  • anon

    I have been using informal delivery and the mail carrier returns to sender my mail because he knows that I don't live there no more but I have that address as a mailing address and he is returning my mail. Causing animosity between me and the new owners because it shows that on informal mail that it is coming but it isn't showing that the mailman is not going to want to give it so I've been waiting over a month for mail that has been on informed delivery that my postal carrier just isn't putting it in the mailbox

    Aug 26, 2020
  • anon

    As a Retired Rural Carrier, I know if you put in a change or forwarding of address, the automated system PULLS ALL MAIL WITH THAT NAME out of the system on it's own! Carrier has no control over it. Best way to correct is to fill out a cancel or change order for correct address you want mail delivered to. You either have all mail sent to one address or not. Must use one address!

    Aug 29, 2020
  • anon

    That is the whole issue though, even if a machine pulls the mail out due to forwarding. Mail should still be forwarded to the new address. That is the whole point of forwarding! I had to pay to extend mine.....Someone shouldn't have to cancel, it is a service that is needed. They provide it, and they should be fulfilling the obligation to forward the mail as the customer asks. I have a business so while I have changed my address on virtually everything, I still have somethings I needed it for.

    Apr 14, 2021
  • anon

    Why in the world would your mail STILL be addressed to a place that you do not live at ?? You have the responsibility of changing your address to YOUR mailers. 2 words= Identity theft. This is WHY your mail needs to be delivered to where you currently live. First class, 2nd class, and mail that sender has paid for "address correction" are the only types mail forwarded. No 3 rd class, bulk business mail, or "current" will be forwarded, UNLESS the sender has paid for "address correction". I am wondering why the new owners want your mail to be delivered to your old address and why you do not want your mail delivered where you live.

    Aug 28, 2020
  • anon

    This is a great service. I've been using it for about five years and it's always nice when I am expecting a package to see the email early that morning that it is due to be delivered that day.

    Aug 26, 2020
  • anon

    Most of the times the informed delivery is correct with how many attachments are in email, secured before viewing who the sender is by photo. Sometimes though there ends up being more then what I get. There have been important states apartment letters that are not accounted for in mentioned even in count. I do not have complete trust in the post office & carriers now because we do not always have a regular person we can get to know. Informed delivery also no matter what I have done still delivers other people's mail in my informed delivery obviously not my name & in my mailbox extremely aggrevating! One regular carrier even wrote my last name on a sticky label placing it on the inside when the boxes are all opened seen clearly is constantly ignored now I never see him......

    Aug 25, 2020
  • anon

    I love Informed Delivery!!! Please don't take ot away!!! It sometimes do take longer to get the mail. Overall it's great!!!!

    Aug 25, 2020
  • anon

    I have customers angrily stating "I should have received 3 letters from xyz, not 2"! Well I only have 2 for you, so that's all there is. " No, I have Informed Delivery. Where's my other letter?" Do the letters F O mean anything to you,sheesh.

    Aug 25, 2020
  • anon

    I’ve had this service for a while now and I really love it.

    Aug 25, 2020
  • anon

    We have been using this feature for about a year and a half. Most times it works great sometimes I don't receive an email till after the mail comes.

    Aug 25, 2020
  • anon

    I had informed delivery, then all of a sudden they told me that I am no longer enrolled. They told me to change my password,which I did . I tried again and they told me the same thing that I am. NO longer enrolled in informed delivery. I called the local post office, they gave me the run around. No one seems to want to help

    Aug 25, 2020
  • anon

    I have it and I love it. Let's me know what mail is coming that day if anything. Great Service.

    Aug 25, 2020
  • anon

    Even with Informed Delivery and knowing we're expecting letters and packages on any given day, our mail still only manages to make it into our mailbox an average of 3 days a week.

    Aug 25, 2020
  • anon

    This service is awesome. Although every once in a while some mail may slip delivery (too small) like post cards from Department of Veterans Affairs, all delivery with importance is logged in. Thank you for your excellent service.

    Aug 25, 2020
  • anon

    I absolutely LOVE informed delivery! It wasn't at a Post Office, that I found out about it. I honestly don't remember how I came across it, but more than likely it was something to do with what I had ordered online, when I discovered it. However, I moved to a different town and it was through the Post Office where I live now, that was very helpful by explaining how to change my address and other Information, so that I was able to start receiving the Informed delivery at my new address. They explained that I first had to put in a change of address request at the Post Office. Which makes sense, but something I never would have thought to do, otherwise. Snyder, Tx Post Office, by far, has been the most helpful, friendly, and courteous employees, out of every Post Office, I have ever been to or received help, or any service of any kind! Thank you, Snyder Tx, Post Office employees, for everything! I wish y'all knew how deeply appreciated each and every one of you are.

    Aug 24, 2020
  • anon

    I have informed delivery and its awesome, with one slight issue lately, packages are not able to be marked as not received, also packages have been late arriving lately. I'm an employee of USPS and I know what's acceptable.

    Aug 24, 2020
  • anon

    Why do I receive an Informed Delivery e-mail on Sundays? The USPS has lost common sense in many areas.

    Aug 24, 2020
  • anon

    When you read the informed delivery emails it says that the items are 'coming to your mailbox soon', not that day. So those items were most likely processed in the mail system somewhat recently, hence the email.

    Aug 25, 2020
  • anon

    Wrong. Heading says Coming Soon. Directly above scanned mail it says "today" and in parentheses denotes number of mail pieces for that very day.

    Feb 13, 2021
  • anon

    I agree they keep trying to tell us oh it may be meant for another day but oh forget usually if the other items had come through but not one specific piece than u have to wa

    May 08, 2021
  • anon

    any time I receive the ID email, it’s always told me what I’ll be getting that specific day, not sometime soon.

    Feb 09, 2021
  • anon

    I think usps did a excellent job with informing the public on signing up with informed delivery whether it was in person at a local postal station or a usps post card. United states postal workers are true heroes and they deserve more credit than what we actually know for every thing they do. Thank you

    Aug 24, 2020
  • anon

    Yes I've used informed delivery but when I tried to use it the application didn't work on my phone

    Aug 24, 2020
  • anon

    I rather like the informed delivery. It's usually accurate. Thx to our USPS for their great work.

    Aug 24, 2020

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