Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.
It’s been said the opioid epidemic does not discriminate. Its impact is felt in all communities — rural or urban, big or small, wealthy or poor. As was noted at a recent Senate hearing, nearly every American has been touched in some way by this crisis.
Policymakers are looking to attack...Read More