Customized service. It’s the buzz in many industries, and considered absolutely necessary for success in the delivery industry. So it might seem strange to hear about one area where customized service is both expensive and, sometimes, dangerous: the compounding pharmacy business.
What a difference a decade makes. The U.S. Census Bureau is planning to use technology in a big way for the upcoming 2020 census, relying on digital surveys rather than the traditional mailed-back paper surveys. Citizens will receive a letter in the mail directing them to fill out their survey online.
The law of unintended consequences tells us that actions, especially on a large scale, may have surprisingly unexpected results. Take the eCommerce boom. The $350 billion eCommerce industry (in the United States) has transformed the retail and delivery business and given the customer greater control of the buying experience.