It’s 2024 – Do You Know What You Need?

Tea leaves, crystal balls, palm readings: There are lots of ways to try to predict the future . . . and most of them are useless. Still, careful examination of measurable indicators — and a little imagination — can yield some clues as to what may lie ahead. That’s good news for the U.S. Postal Service, because if there’s anything that faces an uncertain future right now, it’s the nearly 240-year-old institution that delivers your mail every day.


Have you received ad mail with digital technology included?

Mere ink-on-paper advertisements are so last week. Cutting-edge ads, including direct mail, involve interactive features that were once limited to slick websites. How about something the size of a postcard that uses radio waves to send detailed product information to your smartphone and lets you to buy the minute you want to? Or a piece of mail that has an embedded, paper-thin video screen that you can control?


Opportunity Knocks

The aptly named Business Service Network (BSN) is charged with servicing the U.S. Postal Service’s 23,000 largest customers by addressing service issues, answering questions, and fulfilling other requests. Given the annual postal spend of this customer group – almost $38 billion in fiscal year 2013 alone – it clearly behooves the Postal Service to keep these customers happy.



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Recent Comments

  • 1 day 19 hours ago
    I placed a "hold mail" request (Confirmation #: CAH229463586). My mail was to be held from 11-20-15 to 11-26-15. I came home and mail was in my mailbox. I am very unhappy about this....
  • 1 day 23 hours ago
    Suspicion of passport stolen during "tracked" delivery # 9114 9999 4431 3872 0739 02, case # CA125527754. Details follow in message intended for Customer Service previously contacted by...

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