The Postal Service has a long and proud history in public service. It has always been viewed as part of the federal government, yet has also been told to “act like a business” and to be self-sufficient. These distinctions can lead to interesting real-world implications, such as the degree to which retail associates should “upsell” or otherwise assist customers as they transact postal business. On one extreme, some claim that retail associates should do everything to find the lowest price for the customer.
No, we didn’t launch our new website just to mark the anniversary of our Pushing the Envelope blog. It’s just a happy coincidence. But we do want to mark both occasions as they share a very important common element: you.
Seven years ago, we started this...Read More