Mobile technology is one of the world’s fastest growing industries. “Mobile” includes multiple devices (cell phones, smartphones, and tablet computers) and platforms (text messaging, applications — or “apps” — and mobile Internet). With all of these new communication avenues available to customers, the U.S. Postal Service must ask whether it is keeping up with the rapid expansion of this market.
No pain no gain. The U.S. Postal Service has reduced spending over the past decade but it has come with a downside, notably a reduction in service. Over the past decade the Postal Service has reduced labor costs by $10 billion, improved productivity, and generally reined in spending.