In fiscal year 2018, the OIG hotline was contacted 96,252 times, almost double the number from the year before. Yet many of those complaints don’t actually fall within our jurisdiction and so we pass them along to the Postal Service.
One small upside to losing 26 percent of mail volume and relaxing delivery service standards over the past decade is that the U.S. Postal Service should experience a significant decline in its costs as well. Except that hasn’t happened for transportation costs.
In a recent blog, we noted how we organize our work. Our blogs tend to feature our audit work because it allows us to seek input and feedback that can shape ongoing or future work.
That doesn’t mean it’s quiet in the Office of Investigations. In fact, there’s always a lot going on there. Our investigative work is organized around a handful of areas: mail theft, financial fraud, contract fraud, health care fraud, and narcotics.