Weathering Through the Weather

"Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds"

Many Americans consider that phrase to be the motto of the U.S. Postal Service, showing the dedication of not only carriers, but the entire postal network to operate during the worst of weather disruptions. Though the Postal Service actually has no motto (those words are chiseled into the entrance over the Farley Post Office in New York City), it strives to be prepared to function during any type of extreme weather.

 

Our Semiannual Report to Congress

This fiscal year (FY) appears to be unlike any other. In December, just two months into FY 2016, the U.S. Postal Service Board of Governors lost its last remaining presidentially appointed governor when his holdover term expired. The Board, which operates much like a corporate board of directors, is now without any presidentially appointed governors for the first time since the Postal Reorganization Act of 1970 created the governing body.

By law, our Office of Inspector General reports to the Governors and to Congress.

 

Play to Win in the Parcel Market

It seems the pricing of parcels in today’s market is a lot like the story of Goldilocks and the three bears (with the U.S. Postal Service playing the role of Goldilocks): If USPS sets prices too high, it opens the door for the big retailers to come in and make their own deliveries. If it prices them too low, it loses money. It needs to price parcel delivery services just right.

 

Social Media and Expectations

How many times have you checked your Facebook page today? Twitter? Or maybe you’re an Instagram person. Social media is a big part of many people’s lives, and it’s also becoming a common way for customers to contact the U.S. Postal Service.

Customers might use Facebook, Twitter, or Instagram to comment on a particular retail experience, seek information on a product or service, or ask USPS to respond to complaints and questions. Collectively, the Postal Service’s social media accounts received more than 390,000 posts in fiscal year (FY) 2016.

 

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Recent Comments

  • 1 hour 37 min ago
    Thanks for your comments, which often inform our work. We appreciate your ideas and insights on this important topic. Please also note that general delivery/service issues should be addressed...
  • 3 hours 44 min ago
    What is up with Atlanta? Perhaps the 8PM and later deliveries are making it difficult to read the addressing? Three days out of five last week I received other people's mail. There was no...

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