Americans are a mobile bunch. Last year, the U.S. Postal Service processed nearly 37 million change of address (COA) requests, with most of them (20.6 million) submitted as hardcopy requests.
With COA service, residential and business customers can have their mail forwarded to a new address when they move. It’s a convenient and reliable service, but it has also generated some long-standing concerns about protecting privacy and personal information. Congress recurrently asks us to review the COA service, as it did earlier this year.